Find work in Canada.

320,632 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
Contract Manufacturing Specialist
Roche
Mississauga, ON
Full-time
Are you ready to shape the future of global clinical supply chains? As a Contract Manufacturing Specialist within PTDS Production Enablement, you will manage outsourced clinical packaging…
Added 4 mins ago
Assistant Manager, Trade Finance Operations, Global Transactions Banking - Toronto
Scotiabank
Toronto, ON
Contributes to the overall success of the Trade Finance Operations (TFO) in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s…
Added 4 mins ago
Specialist, Tax
CONA Services
Toronto, ON
…vision to be the World’s Greatest Bottler, Built by the Best People, and we’re looking for exceptional talent to help get us…
Added 4 mins ago
Specialist, Tax
CONA Services
Toronto, ON
…vision to be the World’s Greatest Bottler, Built by the Best People, and we’re looking for exceptional talent to help get us…
Added 19 mins ago
Patient Services Specialist
BonLook
Amherst, NS
Full-time
Our FYidoctors - Amherst clinic is looking for someone like you to bring your exceptional skills and experience and join us as a Patient Services Specialist to fill an existing vacancy!
Added 34 mins ago
Senior IT Specialist, Level 3
AOS
Grimsby, ON
Full-time
Reporting to the VP, People and Business Operations, you will work across Solutions and Managed Services as a senior individual contributor and Level 3 escalation resource
Added 49 mins ago
Airport Operations Communication Centre Specialist- Billy Bishop Airport
A.S.P. Incorporated
Toronto, ON
$21.2 to $23.32 CAD / hour
Full-time
AOCC (AIRPORT OPERATIONS COMMUNICATION CENTRE)
Added 49 mins ago
Lead Specialist, Practice Experience & Clinical Education
University of Ottawa
Ottawa, ON · Roger Guindon Hall
Full-time
In collaboration with the School Director, and with the program leadership team, the Lead Specialist is responsible for the implementation, coordination, administration and ongoing support…
Added 1 hour ago
Control Specialist - New Grad
PepsiCo
Cambridge, ON
Full-time
Frito-Lay Canada has an opening at the Cambridge, Ontario facility for a Controls Specialist. We are seeking an ambitious and motivated technical specialist to join our dynamic reliability…
Added 1 hour ago
Lead Specialist, Practice Experience & Clinical Education
University of Ottawa
Ottawa, ON
Full-time
In collaboration with the School Director, and with the program leadership team, the Lead Specialist is responsible for the implementation, coordination, administration and ongoing support…
Added 3 hours ago
Cloud Platform Engineer
Emplo Inc.
Ottawa, ON
Full-time
…clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology…
Added 4 hours ago
Beauty Specialist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
West Kelowna, BC
Full-time
…nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and…
Added 8 hours ago
SAP Success Plan Manager – Specialist
SAP Careers
Calgary, AB
$99,900 to $217,300 CAD / year
Full-time
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
Added 8 hours ago
SAP Success Plan Manager – Specialist
SAP Careers
Vancouver, BC
$99,900 to $217,300 CAD / year
Full-time
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
Added 10 hours ago
Senior Lead, Regulatory Approvals
Glencore Canada
Sparwood, BC
$140,000 to $165,000 CAD / year
Full-time
Elk Valley Resources (EVR) operates four steelmaking coal mines that employ over 5,000 people in the Elk Valley of British Columbia. We are committed to responsible resource development,…
Added 10 hours ago
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Vaughan, ON
Part-time
…nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and…
Added 10 hours ago
Store Planning Specialist
Loblaw Companies Limited
Brampton, ON
Full-time
This Store Planning Specialist role will support project work streams for the Hard Discount major and minor capital planning.
Added 10 hours ago
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
Markham, ON
Part-time
…nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and…
Added 10 hours ago
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Richmond, BC
Part-time
…nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and…
Added 10 hours ago
Beauty Specialist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Calgary, AB
Full-time
…nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and…
Added 11 hours ago
Configuration Management/PLM Senior Analyst
Accenture
Montreal, QC
Full-time
…Digital, you’ll benefit from tailored career management and specialist skills that will fuel your ambitions in the Industry X…
Added 11 hours ago
Spécialiste de la chaîne d'approvisionnement // Supply Chain Specialist
Smardt
Dorval, QC
Full-time
Collaborer étroitement avec les opérations afin d'améliorer les performances des fournisseurs en matière de livraison et de qualité.
Added 12 hours ago
Pediatric Emergency Physician(s), Division of Pediatric Emergency Medicine - BC Children's Hospital & UBC
Provincial Health Services Authority
Vancouver, BC
Full-time
…values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with…
Added 13 hours ago
Senior Architecte IA/ML | Senior AI/ML Architect, Services professionnels pour le secteur public | Public Sector Professional Services
Amazon Web Services (AWS)
Montreal, QC
Full-time
…research and application of ML for decades. We are looking for people who can leverage their machine learning and Generative AI expertise to solve various business problems for our…
Added 13 hours ago
Principal Technical Consultant, Permitting Specialist
ERM
Saskatoon, SK · Smithers, BC · Vancouver, BC · Calgary, AB
$117,800 to $147,300 CAD / year
Full-time
ERM is seeking a Principal Technical Consultant, Permitting Specialist to join our Regulatory and Permitting Team in British Columbia, preferably Vancouver, BC. This is a unique opportunity…

Equitable

Client Care Experience Representative

Waterloo, ON, Canada

Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

As a Client Care Experience Representative, you’ll be the first point of contact for incoming inquiries across all lines of business, acting as a high‑level triage specialist. You’ll actively listen to understand each caller’s needs, quickly assess their request, and route them to the right team or expert, creating a smooth, low‑effort client experience.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement, and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Answer and respond to inquiries via phone and other contact methods within service standards
Consistently provide clear, concise information regarding all inquiries
Regularly assist other Client Care units or departments as necessary to address service concerns
Assess and obtain appropriate approval/consideration as required
Reference procedures as required
Attend all relevant training sessions as required
Contribute to the continuous improvement of business procedures
Document call details in the system to support immediate call handling requirements
Maintain a broad understanding of Client Care operations and line of business structures to enable effective guidance without requiring deep technical expertise

What you’ll bring:

Previous experience in a phone-based customer service role is required
Excellent verbal and written communication skills
Excellent analytical, problem-solving and negotiation skills
PC skills – working knowledge of MS office, typing proficiency, ability to learn other internal systems
Excellent listening skills to facilitate positive outcomes with inquires
A natural desire to provide client service, with proven ability to go beyond service expectations for client retention
Demonstrate patience and empathy while maintaining professionalism
Strong multi-tasking abilities and prioritization skills to ensure client’s needs are met while maintaining published service standards
Ability to “think on your feet” and deal with a multitude of demanding situations
Quick study with ability to retain and reference information
Fluency in both French and English is an asset for this position, including the ability to speak, read, and write proficiently in both languages

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities
Total Rewards: Allowance provided in place of vacation pay and benefits
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Head of Client Care Centre Training, Knowledge, and Development
Department: Shared Services
Term: Temporary Full-Time, Six (6) Month Contract
Schedule: Monday to Friday, 9:00 AM to 5:00 PM ET

This position is open and we are excited to find the right person to join our team.

As part of the recruitment process, you will need to go through background screening, as per our company policy.

Apply About employer

More about this job

Responsibilities

The representative acts as a high-level triage specialist, answering incoming inquiries and routing them to the appropriate teams. They are responsible for documenting call details and contributing to the continuous improvement of business procedures.

Requirements

Candidates must have previous experience in a phone-based customer service role and possess excellent verbal and written communication skills. Proficiency in MS Office and the ability to multitask in a fast-paced environment are also required.

Skills

Customer service
Communication
Analytical skills
Problem-solving
Negotiation
MS Office
Typing
Active listening
Multi-tasking
Prioritization
Empathy
Professionalism
Triage
Data entry

Benefits

Career growth opportunities
Total rewards program
Employee wellness support

Visa sponsorship

Not detected in the job text

Keywords

Client Care
Triage
Customer Service
Communication
Problem-solving
Negotiation
MS Office
Data Entry
Hybrid
Insurance
Mutual Company
Professionalism
Multi-tasking
Client Retention
Administrative
Shared Services

Report this job