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Added 5 hours ago
Assistant Route Service Sales Representative - Temporary
Cintas Canada
Boucherville, QC
Full-time
Cintas is seeking an Assistant Route Service Sales Representative. Responsibilities include providing route service to a set customer base, through the pick-up and delivery of uniforms and…
Added 8 hours ago
DZ Driver (Utility Rep)
Safety-Kleen
Oshawa, ON
$32 to $37 CAD / hour
Full-time
Clean Harbors/Safety-Kleen in Oshawa, ON is seeking a Utility Representative (DZ Driver) to join our safety conscious team! The Utility Reps operate box and vacuum trucks on open routes…
Added 8 hours ago
Customer Service Representative
Water Treatment Equipment Co
ON · Simcoe, ON
Full-time
Print and distribute service work orders and route tickets, close work orders and bill out once completed
Added 10 hours ago
Assistant Route Service Sales Representative - Temporary
Cintas
Boucherville, QC
Cintas is seeking an Assistant Route Service Sales Representative. Responsibilities include providing route service to a set customer base, through the pick-up and delivery of uniforms and…
Added 10 hours ago
Project Manager - Pharma
Publicis Health
Toronto, ON
$75,000 to $85,000 CAD / year
Full-time
…related production assets. The role partners closely with Client Service, Creative, Copy, Medical, Regulatory, Production, Finance and Resource Management to deliver high-quality work that…
Added 11 hours ago
Responsable du développement des affaires - ventes externes l Business Development Executive - Outside Sales
Medisca
QC · Saint-Laurent, QC
Full-time
…montée en valeur des comptes existants, tout en assurant le service et la maintenance. Vous serez le point de contact principal pour les ventes aux clients, les demandes quotidiennes et les…
Added 11 hours ago
Client Care Experience Representative
Equitable
Waterloo, ON
As a Client Care Experience Representative, you’ll be the first point of contact for incoming inquiries across all lines of business, acting as a high‑level triage specialist. You’ll…
Added 15 hours ago
Route Sales Representative 4 10 Commission
Alsco Uniforms
Grande Prairie, AB
Full-time
The Route Sales Representative supports the Service Departments in its objectives to meet our customers' needs through up-selling, cross-selling, and providing excellent customer service.…
Added 15 hours ago
Route Sales Representative 4 10 Commission
Alsco Uniforms
Grande Prairie, AB
$26.25 CAD / hour
Full-time
The Route Sales Representative supports the Service Departments in its objectives to meet our customers' needs through up-selling, cross-selling, and providing excellent customer service.…
Added 18 hours ago
Road Operations Technician
Halton Region
Oakville, ON
Assist with the management of the Route Patrol Management System including the issuance and closing of work orders.
Added 22 hours ago
PRN Patient Access Representative - Various Olathe Locations
Olathe Health
Pavilion 1, BC
Full-time
Patient Access Representative is responsible for greeting patients and visitors in the numerous outpatient registration areas. The Patient Access Representative is typically the first point…
Added 1 day ago
DZ Driver (Utility Rep)
Clean Harbors
Oshawa, ON
Full-time
Clean Harbors/Safety-Kleen in Oshawa, ON is seeking a Utility Representative (DZ Driver) to join our safety conscious team! The Utility Reps operate box and vacuum trucks on open routes…
Added 1 day ago
Reproduction and Breeding Intern: Canada
Genus PLC
Woolwich, ON
$20 CAD / hour
Internship
Opportunity to assist Sales Reps on their route with deliveries, service, sales call and with ABS udder care products.
Added 1 day ago
Branch Manager
Water Treatment Equipment Co
Hanover, ON
Full-time
Ensure Service Technicians, Route Drivers, and CSRs have what they need to complete their jobs and monitor to confirm their days are full and productive
Added 1 day ago
Frito Lay Full-Time Route Sales Representative (Peace River, AB)
PepsiCo
Grande Prairie, AB
Full-time
As a Route Sales Representative at Frito Lay Canada, there are two main accountabilities: (1) selling and developing the business and (2) servicing customers through delivery and…
Added 1 day ago
Customer Service Representative
Water Treatment Equipment Co
Pembroke, ON
Full-time
Print and distribute service work orders and route tickets, close work orders and bill out once completed
Added 1 day ago
AZ Driver
Culligan of Canada
Cambridge, ON
$25 CAD / hour
Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 1 day ago
Delivery Driver
Culligan of Canada
BC · Surrey, BC
$25 CAD / hour
Full-time
Culligan Water is currently seeking a Route Driver to join our team. The Route Driver performs deliveries along a specific route and handles invoicing and collections. Additionally, drivers…
Added 1 day ago
Branch Manager
Culligan of Canada
Hanover, ON
$75,000 to $85,000 CAD / year
Full-time
· Ensure Service Technicians, Route Drivers, and CSRs have what they need to complete their jobs and monitor to confirm their days are full and productive
Added 1 day ago
Customer Service Representative
Culligan of Canada
Pembroke, ON
$20 CAD / hour
Full-time
Print and distribute service work orders and route tickets, close work orders and bill out once completed
Added 1 day ago
Route Service Representative
Cintas Canada
Toronto, ON · North York, ON
Full-time
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell…
Added 1 day ago
Transportation Clerk (Day)
Sysco
Milton, ON · Sysco Milton
Full-time
Retrieve telephone calls and assist Customer Service Representative or Sales Representative with daily routes concerns (late departures, deliveries, time windows, driver complaints,…
Added 1 day ago
Territory Retail Sales Manager - GTA West
Steam Whistle Brewing
Toronto, ON · Greater Toronto Area, Canada
Full-time
We have an exciting opportunity for a Retail Sales Representative to promote and sell Seam Whistle pilsner and our other brands within the GTA West area that includes Mississauga, Milton,…
Added 1 day ago
District Sales Representative
Gordon Food Service - Canada
Moncton, NB
Full-time
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact…
Added 1 day ago
Delivery Driver
Fraser Valley Specialty Poultry
Chilliwack, BC
Full-time
…distribution and sales - serving restaurants, retailers, and food service customers across the Lower…

Equitable

Client Care Experience Representative

Waterloo, ON, Canada

Posting language: English
Posted: Sep 30, 2026

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Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

As a Client Care Experience Representative, you’ll be the first point of contact for incoming inquiries across all lines of business, acting as a high‑level triage specialist. You’ll actively listen to understand each caller’s needs, quickly assess their request, and route them to the right team or expert, creating a smooth, low‑effort client experience.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement, and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Answer and respond to inquiries via phone and other contact methods within service standards
Consistently provide clear, concise information regarding all inquiries
Regularly assist other Client Care units or departments as necessary to address service concerns
Assess and obtain appropriate approval/consideration as required
Reference procedures as required
Attend all relevant training sessions as required
Contribute to the continuous improvement of business procedures
Document call details in the system to support immediate call handling requirements
Maintain a broad understanding of Client Care operations and line of business structures to enable effective guidance without requiring deep technical expertise

What you’ll bring:

Previous experience in a phone-based customer service role is required
Excellent verbal and written communication skills
Excellent analytical, problem-solving and negotiation skills
PC skills – working knowledge of MS office, typing proficiency, ability to learn other internal systems
Excellent listening skills to facilitate positive outcomes with inquires
A natural desire to provide client service, with proven ability to go beyond service expectations for client retention
Demonstrate patience and empathy while maintaining professionalism
Strong multi-tasking abilities and prioritization skills to ensure client’s needs are met while maintaining published service standards
Ability to “think on your feet” and deal with a multitude of demanding situations
Quick study with ability to retain and reference information
Fluency in both French and English is an asset for this position, including the ability to speak, read, and write proficiently in both languages

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities
Total Rewards: Allowance provided in place of vacation pay and benefits
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Head of Client Care Centre Training, Knowledge, and Development
Department: Shared Services
Term: Temporary Full-Time, Six (6) Month Contract
Schedule: Monday to Friday, 9:00 AM to 5:00 PM ET

This position is open and we are excited to find the right person to join our team.

As part of the recruitment process, you will need to go through background screening, as per our company policy.

Apply About employer

More about this job

Responsibilities

The representative acts as a high-level triage specialist, answering incoming inquiries and routing them to the appropriate teams. They are responsible for documenting call details and contributing to the continuous improvement of business procedures.

Requirements

Candidates must have previous experience in a phone-based customer service role and possess excellent verbal and written communication skills. Proficiency in MS Office and the ability to multitask in a fast-paced environment are also required.

Skills

Customer service
Communication
Analytical skills
Problem-solving
Negotiation
MS Office
Typing
Active listening
Multi-tasking
Prioritization
Empathy
Professionalism
Triage
Data entry

Benefits

Career growth opportunities
Total rewards program
Employee wellness support

Visa sponsorship

Not detected in the job text

Keywords

Client Care
Triage
Customer Service
Communication
Problem-solving
Negotiation
MS Office
Data Entry
Hybrid
Insurance
Mutual Company
Professionalism
Multi-tasking
Client Retention
Administrative
Shared Services

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