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Added 6 mins ago
SI
Retail Print & Services Supervisor
Staples Inc.
Oakville, ON
- Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 6 mins ago
TH
PRO Account Sales Associate Full Time ( BARRHAVEN)
The Home Depot
Ottawa, ON
- Full-time
Customer Service: Greet and engage with all customers, ensuring a positive experience and addressing inquiries.
Added 6 mins ago
ON
Spare Customer Call Centre Representative
Ontario Northland
Remote, Canada
- Full-time
- Remote
2-3 year’s experience providing customer service in a fast-paced environment, preferably in a call centre setting
Added 6 mins ago
Housekeepers- Remote Lodge Chapleau, ON
Aramark
Edmonton, AB
Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers. Is adaptable to customer needs.
Added 6 mins ago
WG
MDC Shift Supervisor - Afternoon Shift (Brampton, ON)
Wolseley Group
Toronto, ON · GTA North MDC
- Full-time
As the MDC Shift Supervisor, you'll have the opportunity to build strong relationships with each customer and serve as the primary point of contact for processing orders for delivery.…
Added 6 mins ago
TC
Enterprise Software Administrator, PFT
The Corporation of UCLG
Brockville, ON
- Full-time
Reporting directly to the Network Services Supervisor the Enterprise Software Administrator (ESA) provides a planned, consistent and collaborative approach to enable enterprise applications…
Added 6 mins ago
SC
Supervisor, Transportation I
Staples Canada
Port Coquitlam, BC
- Full-time
…orders are delivered the next day; proof-of-deliveries and customer signatures are obtained; returns are picked up and proper documentation…
Added 6 mins ago
B
Cleaner
BGIS
Barrhead, AB
- Part-time
Our team is committed to maintaining the highest standards of cleanliness, safety, and customer satisfaction across a wide range of industries. By joining BGIS Sustainable Cleaning…
Added 21 mins ago
P&
Production Supervisor
Parrish & Heimbecker, Limited
AB · Springbrook, AB
- Full-time
We are seeking a Production Supervisor to join our P&H Milling team. This role is responsible for coordinating and scheduling production within the facility to ensure that the manufacturing…
Added 21 mins ago
WC
Employment Consultant (2026-404-CP)
WoodGreen Community Services
Toronto, ON
- Contract
Readily participate in training and coaching to support achievement of targets. Use supervisor monitors and feedback as a constructive learning experience.
Added 21 mins ago
A
Store Manager
Ardene
Spruce Grove, AB
- Full-time
The Store Manager works with the District Supervisor to oversee all store operations, as well as plan & execute strategies to drive sales and profitability. The Store Manager is responsible…
Added 21 mins ago
SA
Shift Supervisor
SSP America
Mississauga, ON
- Full-time
Here are a few things you can expect when you join our team as a Shift Supervisor:
Added 21 mins ago
SA
Tim Hortons Cashier - Victoria Airport
SSP America
Sidney, BC
- Full-time
Experience in dealing with problems involving customer service.
Added 21 mins ago
SA
Utility
SSP America
Mississauga, ON
- Full-time
Create a positive guest experience by cleaning and maintaining hygienic work areas
Added 21 mins ago
CI
QC In Process Line Inspector
Crystal Int'l (Group) Inc. & Crystal Claire Cosmetics Inc.
Toronto, ON · Scarborough, ON
- $40,000 to $43,000 CAD / year
- Full-time
Address sub-standard and other quality issues with the line leader, production supervisor & QA supervisor/QA manager and put the product on “HOLD” when necessary
Added 21 mins ago
CR
Supervisor
Cando Rail & Terminals
Jansen, SK
- Full-time
…by shift execution of the daily operation plan. Working in a customer-oriented environment must lead the team to meet customer commitments and expectations efficiently and safely while…
Added 21 mins ago
KA Foreman, Operations
Pembina Pipeline Corporation
Whitecourt, AB
…environment that provides employees with a positive and engaging work experience where they are recognized and empowered. Learn more about our values and…
Added 21 mins ago
K3 Foreman, Operations
Pembina Pipeline Corporation
Whitecourt, AB
…environment that provides employees with a positive and engaging work experience where they are recognized and empowered. Learn more about our values and…
Added 21 mins ago
AM
Weekend Building Strata Supervisor
Alliance Maintenance Ltd.
Burnaby, BC
- $20.5 to $21.5 CAD / hour
- Part-time
The Strata Building Supervisor is the key field leader ensuring our sites run smoothly, standards are upheld, and both staff and clients receive outstanding support. You are the primary…
Added 21 mins ago
Z
Remote Virtual Executive Assistant
Zirtual
Remote, Canada
- Contract
- Remote
…work independently while receiving support from an Account Supervisor, who will assist with client relationships, plan adjustments, quality feedback, and ongoing…
Added 21 mins ago
JC
Journeyman Welder
Johnson Controls
Nisku, AB
- Full-time
…production parts, jigs, fixtures and metal structures to meet customer and quality requirements within a fast‑paced production environment. The Journeyperson Welder works collaboratively…
Added 21 mins ago
Coordinator, Logistics (CAN)
Serta Simmons Bedding, LLC
Vaughan, ON
2. Provide and maintain good customer service and solve problems.
Added 36 mins ago
Air Weapons Systems Instructor
L3Harris Technologies
Saguenay, QC · Bagotville, Queb
Perform tasks assigned by Lead Instructor, Team Leader and Supervisor.
Added 36 mins ago
Security Administrator
Giesecke+Devrient
Markham, ON
Added 36 mins ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
North Bay, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Equitable

Client Care Representative

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

At Equitable, our Client Care Representatives are subject matter experts and can quickly answer questions and resolve different problems for our clients. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling! Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do: The Client Care Representatives are our brand ambassadors, providing excellent client service to internal and external clients (our clients, advisors, and our regional sales and service offices).

You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries.

What you’ll bring:

Previous experience in a phone-based client care/service role is required
Previous experience in an insurance company or investment knowledge is an asset
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
Ability to handle high stress levels in a fast-paced production environment

Excellent verbal and written communication skills

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Supervisor, Client Care Centre
Department: Individual Wealth
Term: Permanent Full-Time
Schedule: 10:00AM ET to 6:00PM ET (please note: our Client Care Centre is open from 8:30AM ET to 7:30PM ET. Shift requirements may change based on business need)
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)

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More about this job

Responsibilities

The Client Care Representative acts as a brand ambassador by providing excellent service to internal and external clients, including advisors and regional offices. They are responsible for resolving inquiries and collaborating with other departments to assist and educate clients on their needs.

Requirements

Candidates must have previous experience in a phone-based client care or service role. Strong interpersonal and listening skills are required to manage relationships and handle inquiries in a fast-paced environment.

Skills

Client service
Communication
Interpersonal skills
Listening skills
Problem solving
Insurance knowledge
Investment knowledge
Relationship management
Conflict resolution
Time management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Vacation
Paid volunteer day
Learning sessions
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Care
Insurance
Investment
Customer Service
Hybrid
Wealth Management
Relationship Management
Inquiry Resolution
Communication
Professional Development
Pension
Incentive Pay
Waterloo
Brand Ambassador
Individual Wealth

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