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Added 8 mins ago
BR
Property Administrator
BGO Real Estate
Edmonton, AB
- Full-time
Reporting and Reconciliation: Prepare monthly financial reports, tenant sales reports, security deposit reports, rental notices, and year-end adjustments, including property tax and CAM…
Added 8 mins ago
GG
Front Desk Opener
Gold's Gym - British Columbia
Vancouver, BC
- $18.25 CAD / hour
- Part-time
Process point of sale items, such as retail and concession sales.
Added 8 mins ago
GG
Front Desk Opener
Gold's Gym - British Columbia
Port Coquitlam, BC
- $18.25 CAD / hour
- Part-time
Process point of sale items, such as retail and concession sales.
Added 8 mins ago
RB
Assistant Branch Operations Manager
Royal Bank of Canada
Toronto, ON
- Full-time
Instrumental in managing the daily administrative operations of the branch including: approval of incoming and outgoing daily transactions, verify and action request submitted by sales…
Added 8 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · East Village, Calgary, AB
- Part-time
Be the sales and customer service leader/role model in the absence of SM/ASM
Added 8 mins ago
CC
Retail Store Manager
Canna Cabana
AB · Meadowlark, Edmonton, AB
- Full-time
Increase sales, expand markets, and promote business to meet given goals within provided guidelines.
Added 8 mins ago
MI
Director of Product
Method Integration Inc.
Remote, Canada
- Full-time
- Remote
Align with Engineering, Sales, Marketing and Customer Support before building, not after shipping, so every launch is one the go-to-market team understands and can sell.
Added 8 mins ago
6
Location Manager
6c60c11d-061d-4657-83f9-11c12ae1a379
Red Deer, AB
- $85,000 to $100,000 CAD / year
- Full-time
…repair team in Red Deer, AB. We are proud to showcase that we support clientele in offering quality and prestige of repairing all vehicles. If you have management experience in the…
Added 23 mins ago
PA Support Analyst
Canadian Natural
Calgary, AB
Prepare Oil, NGL, and gas sales splits and submit Volumetric, SAF/OAF, APMC and other required reports to Petrinex and communicate with partners
Added 23 mins ago
Seasonal Retail Experience Lead
Fire & Flower Inc.
Edmonton, AB
…consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and…
Added 23 mins ago
Customer Experience Lead
Laura Canada
Calgary, AB
…service. Motivates, coaches and develops a winning team of Sales Associates that provides a unique and memorable shopping experience to every customer. Has strong fashion and floor…
Added 23 mins ago
Revenue Management Coordinator
Corus Entertainment
Toronto, ON
Corus is seeking a Coordinator, Revenue Management to support reporting, analysis, pricing, and operational functions across our Linear Television Stations. Reporting to the Supervisor,…
Added 23 mins ago
WC
Business Development Representative (2026-397-CP)
WoodGreen Community Services
Toronto, ON
- Contract
…understand how to execute outbound prospecting using modern sales…
Added 24 mins ago
FC
Senior Plan Administrator (Group Benefits)
First Canadian Financial Group
Edmonton, AB
- Full-time
First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.
Added 24 mins ago
BG
Sales Coordinator - Agriculture
Brandt Group of Companies
Rocky View No 44, AB · Rocky View County, AB
- Full-time
The Sales Coordinator - Agriculture is responsible for providing sales support to the whole sales team by managing administrative tasks, coordinating customer inquiries, and ensuring smooth…
Added 24 mins ago
BG
Sales Coordinator
Brandt Group of Companies
Calgary, AB
- Full-time
The Sales Coordinator is responsible for providing sales support to the whole sales team by managing administrative tasks, coordinating customer inquiries, and ensuring smooth execution of…
Added 24 mins ago
FC
Group Benefits Administrator
First Canadian Financial Group
Edmonton, AB
- Full-time
First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.
Added 24 mins ago
FC
Manager, Group Administration
First Canadian Financial Group
Edmonton, AB
- Full-time
First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.
Added 24 mins ago
G
Administrateur(trice) des bons d'achats / Order Administrator
Genetec
Montreal, QC
- Full-time
…customized to your level of knowledge. You will have great support system from your…
Added 24 mins ago
MI
Parts Sales Coordinator
Multiquip Inc.
Laval, QC
- Full-time
Multiquip is seeking a customer-focused and highly organized Parts Sales Coordinator to support our customers, dealers, and sales teams through exceptional service and accurate order…
Added 24 mins ago
IR
Office Administrator
Integrated Resources, Inc ( IRI )
Markham, ON
- Contract
Support Core Value initiatives, sales meetings, and other office activities.
Added 39 mins ago
SD
Commis(e) du comptoir postal, rémunéré(e) à l’heure – PHX temps partiel jour Embauche feu vert
Shoppers Drug Mart
Quebec, QC
- Part-time
Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online…
Added 39 mins ago
EM
Administrative Coordinator - Government
Evertz Microsystems Limited
Burlington, ON
- Full-time
The Administrative Coordinator role provides support to the sales and business development teams by managing schedules, meetings, documentation, and follow-up for government sales…
Added 39 mins ago
ES
Customer Success Manager (Budget)
Euna Solutions
ON · Oakville, Ontario
- Full-time
…profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna…
Added 39 mins ago
GM
Inside Sales Representative
Gypsum Management and Supply
Regina, SK
- Full-time
The primary function of Inside Sales is to provide product knowledge on building materials to new and existing customers.

Equitable

Client Care Representative

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

At Equitable, our Client Care Representatives are subject matter experts and can quickly answer questions and resolve different problems for our clients. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling! Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do: The Client Care Representatives are our brand ambassadors, providing excellent client service to internal and external clients (our clients, advisors, and our regional sales and service offices).

You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries.

What you’ll bring:

Previous experience in a phone-based client care/service role is required
Previous experience in an insurance company or investment knowledge is an asset
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
Ability to handle high stress levels in a fast-paced production environment

Excellent verbal and written communication skills

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Supervisor, Client Care Centre
Department: Individual Wealth
Term: Permanent Full-Time
Schedule: 10:00AM ET to 6:00PM ET (please note: our Client Care Centre is open from 8:30AM ET to 7:30PM ET. Shift requirements may change based on business need)
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)

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More about this job

Responsibilities

The Client Care Representative acts as a brand ambassador by providing excellent service to internal and external clients, including advisors and regional offices. They are responsible for resolving inquiries and collaborating with other departments to assist and educate clients on their needs.

Requirements

Candidates must have previous experience in a phone-based client care or service role. Strong interpersonal and listening skills are required to manage relationships and handle inquiries in a fast-paced environment.

Skills

Client service
Communication
Interpersonal skills
Listening skills
Problem solving
Insurance knowledge
Investment knowledge
Relationship management
Conflict resolution
Time management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Vacation
Paid volunteer day
Learning sessions
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Care
Insurance
Investment
Customer Service
Hybrid
Wealth Management
Relationship Management
Inquiry Resolution
Communication
Professional Development
Pension
Incentive Pay
Waterloo
Brand Ambassador
Individual Wealth

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