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Added 4 mins ago
VH
RN/RPN - Adult Visiting Program (Central)
VHA Home HealthCare
Toronto, ON · Lawrence Office
- Full-time
Inform the nursing supervisor of any client activities, relevant concerns, or changes in the client’s condition or care plan, and submit appropriate documentation to the case coordinator.
Added 4 mins ago
B
Cleaner
BGIS
Barrhead, AB
- Part-time
Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor as a Cleaner you may be required to perform some of the following tasks…
Added 19 mins ago
WC
Employment Consultant (2026-404-CP)
WoodGreen Community Services
Toronto, ON
- Contract
Demonstrate excellent customer service and skills in the delivery of client activities, particularly: developing an employment action plan, needs assessment, goal setting, resume and cover…
Added 19 mins ago
AM
Weekend Building Strata Supervisor
Alliance Maintenance Ltd.
Burnaby, BC
- $20.5 to $21.5 CAD / hour
- Part-time
The Strata Building Supervisor is the key field leader ensuring our sites run smoothly, standards are upheld, and both staff and clients receive outstanding support. You are the primary…
Added 19 mins ago
Z
Remote Virtual Executive Assistant
Zirtual
Remote, Canada
- Contract
- Remote
…work independently while receiving support from an Account Supervisor, who will assist with client relationships, plan adjustments, quality feedback, and ongoing…
Added 19 mins ago
Coordinator, Logistics (CAN)
Serta Simmons Bedding, LLC
Vaughan, ON
2. Provide and maintain good customer service and solve problems.
Added 35 mins ago
Fund Accounting Manager (Credit Funds)
HS Financial Technologies
Halifax, NS
…earning industry recognition across technology, accounting, client service, investor services, and regulatory…
Added 49 mins ago
S
Combined Laboratory X-Ray Technologist CLXT
Sanya’k̓ula
Whistler, BC
- Temporary
…requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel. 10. Performs other related duties as assigned. Qualifications: Education,…
Added 49 mins ago
S
Combined Laboratory X-Ray Technologist CLXT
Sanya’k̓ula
Whistler, BC
- Full-time
…requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel. 10. Performs other related duties as assigned. Qualifications: Education,…
Added 49 mins ago
MT
Clinical Manager, Youth Mental Health
MediFlex Talent Solutions
Belleville, ON
- Full-time
…MediFlex Talent Solutions is leading this search on behalf of our client, a provincially funded non-profit that has served its community for more than forty years. The organization’s name…
Added 49 mins ago
MC
Senior Support Specialist
MSP Corp
Kingston, ON
- Full-time
…inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction…
Added 49 mins ago
GW
Legal Administrative Assistant - Intellectual Property
Gowling WLG
Montreal, QC
- Full-time
Create, monitor and maintain client files for better file management and client service.
Added 49 mins ago
MC
Senior Support Specialist
MSP Corp
Ottawa, ON
- Full-time
…inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction…
Added 49 mins ago
MC
Senior Support Specialist
MSP Corp
Toronto, ON
- Full-time
…inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction…
Added 50 mins ago
Warehouse Operations Supervisor - PM
Canada Cartage Group of Companies
Mississauga, ON
The Warehouse Operations Supervisor is responsible for achieving company objectives related to safety, efficiency, quality, productivity, and inventory accuracy. This role is focused on…
Added 50 mins ago
Operations - Operations Supervisor
Canada Cartage Group of Companies
Mississauga, ON
The Warehouse Operations Supervisor is responsible for achieving company objectives related to safety, efficiency, quality, productivity, and inventory accuracy. This role is focused on…
Added 50 mins ago
Clerk II (Accounts Payable)
Region of Waterloo
Kitchener, ON
…and suggest permanent solutions; to liaise with suppliers and client departments to ensure all invoices are processed in an efficient and timely manner; to process monthly pays for private…
Added 50 mins ago
Supervisor, Nursing
Bayshore
AB
The Nursing Supervisor is responsible for the delivery of care and service to clients and ensures compliance with internal and external standards of practice. They coordinate clinical…
Added 1 hour ago
SH
Assistant Food & Beverage Manager | Full-time | Constantine
Silver Hotel Group
Toronto, ON
- Full-time
3-5 years of previous food and beverage experience at a supervisor or assistant manager level, preferably in a full-service hotel environment
Added 1 hour ago
MN
Citizen Support Worker
Métis Nation-Saskatchewan
Beauval, SK
- Part-time
ACCOUNTABLE TO: Ma Faamii Operations Supervisor
Added 1 hour ago
Service Lead | Fixed-Term Contract
Burberry
Toronto, ON · Yorkdale Mall, Onta
…deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is…
Added 1 hour ago
Client Services Technologist
City of Edmonton
AB
The City of Edmonton's Fleet and Facility Services team is seeking a Client Services Technologist to serve as the primary link and project coordinator for maintenance and technical programs…
Added 1 hour ago
B
Service Lead | Fixed-Term Contract
Burberry
Toronto, ON
- $25 to $26 CAD / hour
- Contract
…deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is…
Added 1 hour ago
D
Store Manager - Diesel Yorkdale
Diesel
Toronto, ON
- Full-time
The Store Manager builds and develops a high-performing team, sets the service standard on the floor, and cultivates lasting client relationships that drive repeat business and local market…
Added 1 hour ago
DU
Grad Studies Generalist Clerk
Dalhousie University
Halifax, NS
- Full-time
Experience providing client service and responding to inquiries from students, faculty, staff, and external stakeholders.

Equitable

Client Care Representative

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

At Equitable, our Client Care Representatives are subject matter experts and can quickly answer questions and resolve different problems for our clients. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling! Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do: The Client Care Representatives are our brand ambassadors, providing excellent client service to internal and external clients (our clients, advisors, and our regional sales and service offices).

You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries.

What you’ll bring:

Previous experience in a phone-based client care/service role is required
Previous experience in an insurance company or investment knowledge is an asset
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
Ability to handle high stress levels in a fast-paced production environment

Excellent verbal and written communication skills

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Supervisor, Client Care Centre
Department: Individual Wealth
Term: Permanent Full-Time
Schedule: 10:00AM ET to 6:00PM ET (please note: our Client Care Centre is open from 8:30AM ET to 7:30PM ET. Shift requirements may change based on business need)
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)

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More about this job

Responsibilities

The Client Care Representative acts as a brand ambassador by providing excellent service to internal and external clients, including advisors and regional offices. They are responsible for resolving inquiries and collaborating with other departments to assist and educate clients on their needs.

Requirements

Candidates must have previous experience in a phone-based client care or service role. Strong interpersonal and listening skills are required to manage relationships and handle inquiries in a fast-paced environment.

Skills

Client service
Communication
Interpersonal skills
Listening skills
Problem solving
Insurance knowledge
Investment knowledge
Relationship management
Conflict resolution
Time management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Vacation
Paid volunteer day
Learning sessions
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Care
Insurance
Investment
Customer Service
Hybrid
Wealth Management
Relationship Management
Inquiry Resolution
Communication
Professional Development
Pension
Incentive Pay
Waterloo
Brand Ambassador
Individual Wealth

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