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Added 7 mins ago
TH
PRO Account Sales Associate Full Time ( BARRHAVEN)
The Home Depot
Ottawa, ON
- Full-time
Spends minimum of 25% of time pursuing new business, most of which to be spend on the sales floor, actively prospecting customers already shopping in the store.
Added 7 mins ago
ON
Spare Customer Call Centre Representative
Ontario Northland
Remote, Canada
- Full-time
- Remote
RATE OF PAY: $26.1559 - $29.0621/hour (Increases set out as per the collective agreement. Full rate effective after 1 year of service)
Added 7 mins ago
Housekeepers- Remote Lodge Chapleau, ON
Aramark
Edmonton, AB
Demonstrates efficient and safe use of housekeeping equipment and solutions as observed by supervisor.
Added 7 mins ago
WG
MDC Shift Supervisor - Afternoon Shift (Brampton, ON)
Wolseley Group
Toronto, ON · GTA North MDC
- Full-time
Benefits eligibility varies based on employment status and contract length. Full-time permanent positions are eligible for the full benefits package. Fixed-term contract positions may be…
Added 7 mins ago
TC
Enterprise Software Administrator, PFT
The Corporation of UCLG
Brockville, ON
- Full-time
Reporting directly to the Network Services Supervisor the Enterprise Software Administrator (ESA) provides a planned, consistent and collaborative approach to enable enterprise applications…
Added 7 mins ago
B
Cleaner
BGIS
Barrhead, AB
- Part-time
This is a regular, full-time or part-time position with a salary range of $17.95 - $20.88 per hour. The starting salary will be based on the successful candidate’s competencies, including…
Added 23 mins ago
P&
Production Supervisor
Parrish & Heimbecker, Limited
AB · Springbrook, AB
- Full-time
We are seeking a Production Supervisor to join our P&H Milling team. This role is responsible for coordinating and scheduling production within the facility to ensure that the manufacturing…
Added 23 mins ago
SA
Shift Supervisor
SSP America
Mississauga, ON
- Full-time
Here are a few things you can expect when you join our team as a Shift Supervisor:
Added 23 mins ago
SA
Tim Hortons Cashier - Victoria Airport
SSP America
Sidney, BC
- Full-time
Comprehensive Benefits for Full-Time employees
Added 23 mins ago
KA Foreman, Operations
Pembina Pipeline Corporation
Whitecourt, AB
…operations along the hydrocarbon value chain allow us to offer a full state of midstream and marketing services to our customers in the energy…
Added 23 mins ago
K3 Foreman, Operations
Pembina Pipeline Corporation
Whitecourt, AB
…operations along the hydrocarbon value chain allow us to offer a full state of midstream and marketing services to our customers in the energy…
Added 23 mins ago
AM
Weekend Building Strata Supervisor
Alliance Maintenance Ltd.
Burnaby, BC
- $20.5 to $21.5 CAD / hour
- Part-time
The Strata Building Supervisor is the key field leader ensuring our sites run smoothly, standards are upheld, and both staff and clients receive outstanding support. You are the primary…
Added 23 mins ago
I
Shipper Receiver
Infrapipes
Saskatoon, SK
- Full-time
· Perform other duties as assigned by the supervisor or manager.
Added 38 mins ago
D
Utility Janitor - Bus Driver
Dexterra
Moosonee, ON
- $20 to $22 CAD / hour
- Full-time
…across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer…
Added 53 mins ago
MO
Police Cadet Recruit
Municipality of Strathroy-Caradoc
Strathroy, ON
- Full-time
The Strathroy-Caradoc Police Service - Full-Time Job Opportunity
Added 53 mins ago
R|
Research Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Status: Temporary, full time (35-hour workweek)
Added 53 mins ago
P&
Mill Supervisor
Parrish & Heimbecker, Limited
Hamilton, ON
- Full-time
We are seeking a Mill Supervisor to join our P&H Milling team. This role is responsible for milling related activities, ensuring that the tasks are properly executed as per company’s…
Added 53 mins ago
S
Combined Laboratory X-Ray Technologist CLXT
Sanya’k̓ula
Whistler, BC
- Full-time
…Department: Multi functional Lab Core Lab Job Type: Regular, Full Time Start Date of Employment: 14-Dec-2026 Posting Date: 27-Oct-2026 Work Days: various Hours of Work:…
Added 53 mins ago
AL
Temporary Forklift Operator
Advatix LATAM
Mississauga, ON
- Temporary
Complete required paperwork and project time-tracking documentation
Added 53 mins ago
MT
Clinical Manager, Youth Mental Health
MediFlex Talent Solutions
Belleville, ON
- Full-time
$78,000 to $99,000 | Permanent, full time | Defined pension, 4% matched
Added 53 mins ago
GW
Legal Administrative Assistant - Intellectual Property
Gowling WLG
Montreal, QC
- Full-time
…everyone is empowered to do their best work and reach their full potential. Our culture is grounded in our shared values: Raise the Bar, Embrace Differences, and Thrive Together. These…
Added 53 mins ago
Harveys - Hourly Supervisor
Recipe Unlimited
Toronto, ON
Harvey's hiring an Hourly Supervisor at our Queensway location!
Added 53 mins ago
Clerk II (Accounts Payable)
Region of Waterloo
Kitchener, ON
…the cause; corrects the problem or makes recommendations to supervisor for…
Added 53 mins ago
Executive Receptionist
State Window Corporation
Vaughan, ON
…committed to becoming North America’s most sought-after provider of full envelope façade solutions. Our innovative product line includes high-performance glass window walls, Uni-Wall…
Added 53 mins ago
Welder/Fabricator
Haakon Industries
Kingston, ON
Opportunities to advance into Trainer, Lead Hand and Supervisor roles

Equitable

Client Care Representative

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

At Equitable, our Client Care Representatives are subject matter experts and can quickly answer questions and resolve different problems for our clients. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling! Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do: The Client Care Representatives are our brand ambassadors, providing excellent client service to internal and external clients (our clients, advisors, and our regional sales and service offices).

You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries.

What you’ll bring:

Previous experience in a phone-based client care/service role is required
Previous experience in an insurance company or investment knowledge is an asset
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
Ability to handle high stress levels in a fast-paced production environment

Excellent verbal and written communication skills

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Supervisor, Client Care Centre
Department: Individual Wealth
Term: Permanent Full-Time
Schedule: 10:00AM ET to 6:00PM ET (please note: our Client Care Centre is open from 8:30AM ET to 7:30PM ET. Shift requirements may change based on business need)
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)

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More about this job

Responsibilities

The Client Care Representative acts as a brand ambassador by providing excellent service to internal and external clients, including advisors and regional offices. They are responsible for resolving inquiries and collaborating with other departments to assist and educate clients on their needs.

Requirements

Candidates must have previous experience in a phone-based client care or service role. Strong interpersonal and listening skills are required to manage relationships and handle inquiries in a fast-paced environment.

Skills

Client service
Communication
Interpersonal skills
Listening skills
Problem solving
Insurance knowledge
Investment knowledge
Relationship management
Conflict resolution
Time management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Vacation
Paid volunteer day
Learning sessions
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Care
Insurance
Investment
Customer Service
Hybrid
Wealth Management
Relationship Management
Inquiry Resolution
Communication
Professional Development
Pension
Incentive Pay
Waterloo
Brand Ambassador
Individual Wealth

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