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Added 37 mins ago
Replenishment - Midnight Clerk Grocery
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
St. Catharines, ON
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 37 mins ago
ASSOCIATE DIRECTOR, MARKETING - TORONTO
Canadian Hearing Services
Toronto, ON
The Associate Director, Marketing will have some retail marketing experience and direct experience with database management, CRM platforms and MarTech and has technical and operational…
Added 37 mins ago
Reliability Technician
Lakeside Controls
Winnipeg, MB · Thunder Bay, ON
Three - Seven (3-7) or more years of related experience
Added 37 mins ago
KI
FPGA Team Lead (Hybrid)
Kardium Inc.
Burnaby, BC
- $119,000 to $170,000 CAD / year
Minimum 5+ years of hands-on experience in FPGA design and verification.
Added 37 mins ago
HG
Customer Service Director || Directeur(trice), Service à la clientèle
Hagen Group
Baie-D'Urfé, QC
- Full-time
Hybrid work model (2 days in office)
Added 37 mins ago
Branch Manager
Talent Acquisition Team at Westland Insurance. Text reply only.
Vancouver, BC
…minded individual who is focused on expanding their management experience in a rapidly growing…
Added 37 mins ago
Assistant Controller
Tatham Engineering
Barrie, ON · Orillia, ON · Collingwood, ON
This is a hybrid role with a minimum of three days in office per week
Added 37 mins ago
Client Care Representative
Equitable
Waterloo, ON
Schedule: 8 hour rotating shift between the hours of 8:30am ET and 7:30pm ET
Added 37 mins ago
FA
Inside Sales and Support Specialist
FANUC America Corporation
Mississauga, ON
- $68,000 to $98,000 CAD / year
College diploma or Bachelor's degree in Business, Engineering, Sales, Marketing, or equivalent relevant experience.
Added 37 mins ago
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Technical Sales Engineer - Automotive
FANUC America Corporation
Mississauga, ON
- $93,000 to $138,000 CAD / year
Bachelor's degree in Engineering, Robotics, Automation, Mechatronics, Electrical Engineering, Mechanical Engineering, or a related technical discipline or equivalent experience.
Added 37 mins ago
Server (Casual) - The Wexford
Century Group
Delta, BC
Must have the ability to communicate effectively and be able to speak and understand English competently
Added 37 mins ago
UO
Research Analyst
University of British Columbia
Vancouver, BC · UBCV | Medical Sciences Block C (MEDC)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and…
Added 37 mins ago
S
Senior Procurement Manager
Sysco
AB · Sysco Canada Inc.
- Full-time
8+ years of progressive procurement, inventory management, replenishment, or supply chain leadership experience.
Added 37 mins ago
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Business Application Analyst
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
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Associate Agricultural Service
TD
Regina, SK
- Full-time
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Sr. Business Systems Analyst-4
TD
Toronto, ON
- Full-time
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Added 37 mins ago
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Associate, Business Development - TD Asset Management
TD
Winnipeg, MB · Toronto, ON · Montreal, QC · Regina, SK
- Full-time
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Added 37 mins ago
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Business Banking Specialist
TD
Markham, ON
- Full-time
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Personal Banking Associate Trainee - Saint-Hubert, Gaétan-Boucher (Full time)
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- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 37 mins ago
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SBB, Client Service Associate-11
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Markham, ON
- Full-time
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Added 37 mins ago
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Agriculture Credit Analyst I
TD
Regina, SK
- Full-time
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Added 37 mins ago
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Vice President, Global Multi-Asset Client Portfolio Manager - TD Asset Management
TD
Regina, SK
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 37 mins ago
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Personal Banking Associate Trainee - French Language Preferred
TD
Toronto, ON
- Full-time
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Added 37 mins ago
PM
Mechanical Superintendent - Edmonton
Pitt Meadows Plumbing & Mechanical Systems
BC · Edmonton, British Columbia
- Full-time
Must have strong problem-solving skills · Must have Canadian experience as a Superintendent in the Plumbing/Mechanical industry
Added 37 mins ago
TS
Registered Early Childhood Educator - RECE
The Salvation Army Canada and Bermuda Territory
Mississauga, ON
- Full-time
The Registered Early Childhood Educator (RECE) creates a safe, nurturing, and engaging learning environment that fosters children's overall well-being. Guided by How Does Learning Happen?…

Equitable

Client Care Representative

Waterloo, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

At Equitable, our Client Care Representatives are subject matter experts and can quickly answer questions and resolve different problems for our clients. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling! Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

Reports To: Supervisor, Client Care Centre
Department: Individual Insurance
Term: Permanent Full-Time
Schedule: 8 hour rotating shift between the hours of 8:30am ET and 7:30pm ET
Start date: January 18, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)

What you’ll do: The Client Care Representatives are our brand ambassadors, providing excellent client service to internal and external clients (our clients, advisors, and our regional sales and service offices). You’ll take ownership for effectively resolving life and critical illness insurance related inquiries using a thorough knowledge of the products and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you may also respond to email inquiries.

You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries.

What you’ll bring:

Previous experience in a phone-based client care/service role is required
Previous experience in an insurance company or investment knowledge is an asset
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
Ability to handle high stress levels in a fast-paced production environment
Excellent verbal and written communication skills

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Client Care Representative acts as a brand ambassador by resolving life and critical illness insurance inquiries via telephone and email. They also collaborate with internal departments on initiatives to support organizational growth.

Requirements

Candidates must have previous experience in a phone-based client service role and possess superior interpersonal and communication skills. Experience in the insurance or investment industry is considered an asset.

Skills

Client service
Insurance knowledge
Interpersonal skills
Listening skills
Verbal communication
Written communication
Problem resolution
Accountability
Telephone etiquette
Stress management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Care
Insurance
Life Insurance
Critical Illness Insurance
Customer Service
Hybrid
Communication
Relationship Management
Inquiry Resolution
Professional Development
Pension
Benefits
Waterloo
Equitable
Production Environment

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Work requirements

Jobs in Canada