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Added 14 mins ago
PS
Live Event Supervisor
Paladin Security Group Ltd
Prince George, BC
- $24 CAD / hour
- Full-time
…leadership and clear communication ensure a secure, enjoyable experience for all…
Added 14 mins ago
JW
International Regulatory Affairs Associate
Jamieson Wellness Inc.
Windsor, ON
- $45,700 to $68,500 CAD / year
- Contract
Reports To: Supervisor, Regulatory - International
Added 14 mins ago
T
Ad Sales Representative
TP
Toronto, ON
- Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 14 mins ago
Full- Time Supervisor
JD Sports / Livestock / Size?
Mississauga, ON
Our Retail team is looking for a full-time Supervisor to join our JD Sports Square One Shopping Mall location! Come join our quickly growing and developing team at JD Sports Canada. Main…
Added 14 mins ago
Client Care Representative
Equitable
Waterloo, ON
Schedule: 8 hour rotating shift between the hours of 8:30am ET and 7:30pm ET
Added 14 mins ago
HB
Supervisor, Food Services
Hennick Bridgepoint Hospital, Sinai Health
Toronto, ON
- $36.33 to $45.42 CAD / hour
- Contract
…where every member plays a vital role in enhancing the patient…
Added 15 mins ago
ST
Direct Wire Wrap Operator
Steelhaus Tryton Canada
Calgary, AB
- Contract
…innovative energy solutions; fusing practical, field-proven experience, adaptable engineering, integrated manufacturing, and uncompromising safety with relentless delivery of unwavering…
Added 15 mins ago
SC
Accountant
Sysco Canada Inc.
Calgary, AB
- Full-time
Must have a minimum of 1-2 years in an accounting related role
Added 15 mins ago
SC
Accountant
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Must have a minimum of 1-2 years in an accounting related role
Added 15 mins ago
PS
Security Guard at Imperial Oil Nanticoke
Paladin Security Group Ltd
Nanticoke, ON
- $18.35 to $19.77 CAD / hour
- Contract
Perform rover patrol duties across the site and remote gates as directed by the Security Shift Supervisor.
Added 30 mins ago
CG
Shift Supervisor - Markham
Commissionaires Great Lakes
Markham, ON
- Full-time
…skills, strong working knowledge of computer systems, CCTV experience, a positive attitude and the ability to provide excellent customer service, security and protection for our client’s…
Added 30 mins ago
CQ
Field Service Technician
Culligan Quench
Montreal, QC
- Full-time
Must possess a valid driver’s license and with acceptable driving record
Added 30 mins ago
ON
Spare Customer Service Sales Agent
Ontario Northland
ON
- $29.53 CAD / hour
- Full-time
Must have the flexibility necessary to adapt to changing schedules
Added 30 mins ago
F
LiDAR & Vector Geospatial Analyst - Land
Fugro
Mississauga, ON
- Full-time
Communicate progress and any issues encountered to the project lead or supervisor in a timely manner, seeking guidance when faced with complex problems. Contribute to team meetings or…
Added 30 mins ago
S
Regional Transportation Clerk
Sysco
Calgary, AB · Sysco Calgary
- Full-time
Collaborate closely with the Transportation Manager and/or Supervisor to identify, review, and address situations that may impact departmental costs or service levels.
Added 30 mins ago
S
Software Engineer
Sysco
AB · Sysco Canada Inc.
- Full-time
…environment to meet internal Sysco business partner and end customer requirements. Works across the full stack and possesses a flexible mindset and passion for programming. In this hands-on…
Added 30 mins ago
SI
Sales Associate
Staples Inc.
Ottawa, ON
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 30 mins ago
SC
Accountant
Sysco Canada Inc.
Winnipeg, MB
- Full-time
Must have a minimum of 1-2 years in an accounting related role
Added 30 mins ago
CL
Housing & leasing Coordinator
Campus Living Centres
Toronto, ON
- Full-time
The Off-Campus Housing Coordinator must possess strong communication skills, both verbal and written, and demonstrate leadership · Must possess verbal and written communication skills
Added 30 mins ago
SC
Accountant
Sysco Canada Inc.
Vancouver, BC
- Full-time
Must have a minimum of 1-2 years in an accounting related role
Added 30 mins ago
PS
Security Supervisor at Vaughan Mills
Paladin Security Group Ltd
Vaughan, ON
- $24.21 CAD / hour
- Full-time
…high-traffic commercial hub, this site requires a dynamic and customer-focused security presence to ensure a safe, welcoming environment for thousands of visitors, staff, and retail tenants…
Added 30 mins ago
PS
Security Supervisor- Office Building
Paladin Security Group Ltd
Toronto, ON
- $23.5 CAD / hour
- Full-time
Minimum 1 year security supervisor experience
Added 30 mins ago
PS
Security Supervisor - Law Society of Ontario
Paladin Security Group Ltd
Toronto, ON
- $26.36 CAD / hour
- Full-time
Schedule: Rotating Shifts (0700–1500 / 1500–2300)
Added 30 mins ago
PS
Security Supervisor
Paladin Security Group Ltd
Toronto, ON · North York, ON
- $19 CAD / hour
- Full-time
Experience working in customer-focused facility environments.
Added 30 mins ago
PS
Security Guard - Michener Institute
Paladin Security Group Ltd
Toronto, ON
- $19.49 CAD / hour
- Full-time
Respond to security incidents, alarms, and calls for service while delivering strong customer service.

Equitable

Client Care Representative

Waterloo, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

At Equitable, our Client Care Representatives are subject matter experts and can quickly answer questions and resolve different problems for our clients. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling! Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

Reports To: Supervisor, Client Care Centre
Department: Individual Insurance
Term: Permanent Full-Time
Schedule: 8 hour rotating shift between the hours of 8:30am ET and 7:30pm ET
Start date: January 18, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)

What you’ll do: The Client Care Representatives are our brand ambassadors, providing excellent client service to internal and external clients (our clients, advisors, and our regional sales and service offices). You’ll take ownership for effectively resolving life and critical illness insurance related inquiries using a thorough knowledge of the products and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you may also respond to email inquiries.

You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries.

What you’ll bring:

Previous experience in a phone-based client care/service role is required
Previous experience in an insurance company or investment knowledge is an asset
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
Ability to handle high stress levels in a fast-paced production environment
Excellent verbal and written communication skills

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Client Care Representative acts as a brand ambassador by resolving life and critical illness insurance inquiries via telephone and email. They also collaborate with internal departments on initiatives to support organizational growth.

Requirements

Candidates must have previous experience in a phone-based client service role and possess superior interpersonal and communication skills. Experience in the insurance or investment industry is considered an asset.

Skills

Client service
Insurance knowledge
Interpersonal skills
Listening skills
Verbal communication
Written communication
Problem resolution
Accountability
Telephone etiquette
Stress management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Care
Insurance
Life Insurance
Critical Illness Insurance
Customer Service
Hybrid
Communication
Relationship Management
Inquiry Resolution
Professional Development
Pension
Benefits
Waterloo
Equitable
Production Environment

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Work requirements

Jobs in Canada