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Added 7 mins ago
Quality Control Associate
Canadian Blood Services
Brampton, ON · Ottawa, ON
…(QC) department, under the direction of the Quality Control Manager (QCM), supports the implementation and monitoring of the performance and activities of the Corporate QC Program. This…
Added 7 mins ago
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Team Leader - 24 Afternoons
Napoleon
Barrie, ON
- Full-time
Reports to: Manufacturing Supervisor or Manager
Added 7 mins ago
TD
Home Delivery Driver
The Dufresne Group
London, ON
- Full-time
We are hiring a Home Delivery Driver in London, based from 3325 Wonderland Rd S Unit 1, London, ON N6L 1A9 and reporting into our Mississauga-based Transportation Manager.
Added 7 mins ago
MM
Coordinator, Digital Marketing
Mini Mall Storage Properties
Calgary, AB
- Full-time
Support call tracking, lead attribution, campaign tagging, and conversion measurement, including tools such as WhatConverts and Google Tag Manager where applicable.
Added 7 mins ago
TO
Personal Support Worker (PSW Casual)
THE ONEILL CENTRE
Niagara-on-the-Lake, ON
- Part-time
PSW Certification from a program that is at least six hundred (600) hours in duration counting both class time and practical experience.
Added 7 mins ago
TO
Registered Practical Nurse
THE ONEILL CENTRE
Niagara-on-the-Lake, ON
- Part-time
The Registered Practical Nurse (RPN) reports to the Assistant Director of Care/Nurse Manager and provides clinical leadership to support safe, high-quality, person-centred care. The RPN…
Added 7 mins ago
E
Laboratory Assistant - Eurofins ExperNorth, Inc.
Eurofins
Vaughan, ON
- Up to $43,000 CAD / year
- Full-time
Strong Project Manager: You excel at managing multiple priorities in a fast-paced environment. You effectively organize resources, manage timelines, and see tasks through from start to…
Added 22 mins ago
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Account Representative- Sales Training Program (Toronto) January 18, 2027 Start Date
CDW
Toronto, ON
- Full-time
…Representative with a dedicated career progression path towards Account Manager, Senior Account Manager and Executive Account…
Added 22 mins ago
Temporary Sales Manager
David's Bridal
London, ON
Added 22 mins ago
TG
Jr. Security Analyst Student Intern
TMX Group
Toronto, ON
- $22 to $26 CAD / hour
- Full-time
This role reports to: Manager, Identity and Access Management
Added 22 mins ago
VT
Project Manager
Valiant TMS
Windsor, ON
- Full-time
Valiant TMS, a global industry leader, is seeking a is seeking a Project Manager to join our Body in White division. In this role, you will lead projects through the design, manufacturing,…
Added 22 mins ago
HR
Manager, Cybersecurity Operations
Halifax Regional Municipality
Halifax, NS
- $105,040 to $135,936 CAD / year
- Full-time
Reporting to the Director, Cybersecurity, the Manager, Cybersecurity Operations is responsible to manage and administer the day-to-day work of the IT Security Analysts, IT Security…
Added 37 mins ago
C
IT Project Manager
Citi
Mississauga, ON
- Full-time
The IT Project Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge…
Added 37 mins ago
K
Assistant Store Manager - Square One
Knix
Mississauga, ON
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 37 mins ago
KL
Personal Support Worker - PT Permanent Nights
Kindera Living
Hamilton, Ontario · Stoney Creek, ON
- Part-time
PSW Certification from a program that is at least six hundred (600) hours in duration counting both class time and practical experience.
Added 37 mins ago
BE
Mechanic - Shop Foreman
Battlefield Equipment Rentals
ON · Mississauga, ON
- Full-time
Communicate with the service manager to coordinate tasks and oversee the activities of the department.
Added 51 mins ago
ZS
Data Governance Manager
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Added 52 mins ago
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Partner Operations Manager
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Operations Manager based in Canada.
Added 52 mins ago
E
Laboratory Assistant - Eurofins ExperNorth, Inc.
Eurofins
Vaughan, ON
- $43,000 CAD / year
- Full-time
Strong Project Manager: You excel at managing multiple priorities in a fast-paced environment. You effectively organize resources, manage timelines, and see tasks through from start to…
Added 52 mins ago
CC
Community Manager, Reddit
Creative Circle
Toronto, ON
- $35 to $45 CAD / hour
- Contract
Our client, a major enterprise brand, is seeking a Community Manager, focusing on their Reddit Strategy to build and operationalize the organizations approach to Reddit.
Added 52 mins ago
K
Assistant Store Manager - Square One
Knix
Mississauga, ON
- $56,900 to $65,000 CAD / year
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 52 mins ago
E
Environmental Services Assistant-Casual-Extendicare London
Extendicare
London, ON · LTC - London (Waterloo St.)
- Part-time
Reporting to the Environmental Services Manager, the Environmental Services Assistant
Added 52 mins ago
E
Housekeeping/Laundry Aide (Casual) Pine Meadow Nursing Home
Extendicare
Northbrook, ON · Assist - Pine Meadow LTC
- Part-time
Reporting to the Environmental Services Manager, the Housekeeping Aide is responsible for the cleaning and sanitization of all Resident's rooms and common areas.
Added 52 mins ago
Sun Life CHC Program Facilitator
Wilfrid Laurier University
Waterloo, ON
The Sun Life CHC Program Facilitator supports the delivery of physical activity and healthy living programs within the Waterloo and Brantford communities. Working under the guidance of the…
Added 52 mins ago
Purchasing Agent
Aecon
Whitby, ON
The Purchasing Agent is responsible to negotiate and purchase various commodities, equipment, and services for the Pickering Retube Feeder Replacement Program.

Equitable

Client Care Representative, Group Benefits

Waterloo, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our customers.

We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling!

Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

Reports To: Manager, Group Client Care Centre
Department: Group Client Care Centre
Term: Permanent Full-Time
Schedule: Monday to Friday, 11:00 AM to 7:00 PM ET
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)

What you’ll do: The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our plan members, medical providers, and our regional sales and service offices). You’ll take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.

You will also use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.

What you’ll bring:

Previous experience in a phone-based customer service role is required
Previous experience in an insurance company, group benefits role, or a related medical field is preferred
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and difficult callers
Ability to handle high stress levels in a fast-paced production environment
Excellent verbal and written communication skills

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply About employer

More about this job

Responsibilities

Resolve health and dental benefits inquiries from plan members, medical providers, and internal teams, primarily by phone and also by email. Investigate suspicious claims and refer potential fraud concerns to the Fraud Investigations team.

Requirements

Previous experience in a phone-based customer service role is required; experience in insurance, group benefits, or a related medical field is preferred. Strong interpersonal, listening, verbal and written communication skills, along with the ability to manage difficult callers and perform in a fast-paced, high-stress environment, are required.

Skills

Phone-Based Customer Service
Group Benefits Knowledge
Health and Dental Insurance
Customer Inquiry Resolution
Interpersonal Skills
Active Listening
Verbal Communication
Written Communication
Stress Management
Fraud Detection
Investigative Skills
Email Support
Relationship Management
Accountability

Benefits

Incentive Pay
Annual Salary Reviews
Employer-Paid Benefits
Pension Matching
Competitive Vacation
Paid Volunteer Day
Employee Wellness

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Health Insurance
Dental Insurance
Plan Members
Medical Providers
Customer Service
Inbound Calls
Email Inquiries
Claims
Fraud Investigations
Fraud Detection
Client Care
Internal Customers
External Customers
Regional Sales and Service Offices
Issue Resolution
Hybrid Work
Waterloo, Ontario

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