Find work in Canada.

585,898 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…offboarding, Human Resources operations, policy application, employee experience and…
Added just now
TS
TDS Operations Analyst I, Client Enablement
TD Securities
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added just now
TS
TDS Operations Analyst II, Client Enablement
TD Securities
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added just now
CO
Senior Water Resources Engineer
City of Pickering
Canada
- Full-time
…stormwater management matters. Reviews and manages, or assists the Manager in the review and management of projects/major studies dealing with the assessment and functionality of the…
Added just now
L
Assistant Manager, Guest Experience | Place Ste-Foy
lululemon
Quebec, QC
- Full-time
Le gérant adjoint responsable de l’expérience-invité joue un rôle primordial dans l’équipe de gestion du magasin : il s’assure que les membres de notre équipe et que nos invités (les…
Added just now
W
Administrative Associate (LeBlanc Family Wealth)
Wellington-Altus
Kingston, ON
- Full-time
Reporting to Senior Portfolio Manager, the Administrative Associate at LeBlanc Family Wealth will participate in a broad range of administrative and operational projects and tasks to…
Added just now
AT
Desktop support Analyst
Air Transat
Montreal, QC
- Full-time
In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational…
Added just now
TP
Housing Manager
Trimark People Solutions
Alert Bay, BC
- Full-time
Salary: Level 19. $67,435 to $79,160 per year commensurate with experience
Added just now
T
Senior Manager, Global Sponsorships - 12-month contract - Tangerine
Tangerine
Toronto, ON
- Contract
Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added just now
WC
Business Development Manager
World Courier
BC · British Columbia, Canada
- Full-time
…needs across various departments and delivering exceptional customer service to foster loyalty and…
Added just now
PG
Sales Agronomist
Paterson Grain
Assiniboia, SK
- Full-time
…Reporting to and working alongside the Crop Inputs Location Manager, you will be primarily responsible for ensuring our customers receive high quality customized agronomic service within an…
Added just now
T
Director, Utility Engineering & Business Development
Telecon
Vaughan, ON
- Full-time
…development capabilities, technical knowledge, and leadership experience. This individual will leverage their industry network to identify opportunities, build client relationships, secure…
Added just now
D
Relationship Manager
Dexian
Toronto, ON
- $50 to $55 CAD / hour
- Contract
We are looking for a strategic partnership manager who will be joining the Customer Segments team and will be responsible for end-to-end management and oversight for the Banks retail…
Added just now
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Morden, MB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added just now
LC
Merchandiser, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Saint John, NB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added just now
CO
Manager, Library Services
City of Winnipeg
Winnipeg, MB
- Full-time
Under the general direction of the Director of Community Services, the Manager of Library Services is responsible for the strategic planning, development, implementation, administration and…
Added just now
RC
Service Writer at Prairie AG
Reesink Canada
AB · Blackfoot, AB
- Full-time
The Service Writer is the main point of contact for working with the Service Manager and shop on all work orders and administrative duties that support the Service Department. This position…
Added just now
CL
Customer Processing Representative, temporary full-time
Canada Life
London, ON
- Full-time
Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered…
Added just now
OH
Placement Coordinator
Ontario Health atHome
Peterborough, ON
- Full-time
Reporting to a Senior Manager, the Placement Coordinator is responsible for reviewing client assessments, and eligibility, authorizing the admissions to Long Stay, Short Stay and…
Added just now
WH
Financial Services Manager
WESTGATE HONDA
London, ON
- Full-time
Westgate Honda is seeking an experienced, motivated, and customer-focused Financial Services Manager to join our Sales Department.
Added just now
RL
Associate Manager
Ralph Lauren
Halton Hills, ON
- Full-time
Create a consistent customer experience aligned to RL brand expectations by supporting the store vision
Added just now
H
Property Manager / Gestionnaire immobilier(ère)
Hays
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
5 ans et plus d'expérience en gestion immobilière commerciale
Added just now
Y
IT Help Desk Support I
YNCU
Kitchener, ON
- $53,000 to $62,000 USD / year
- Full-time
Follow up with users to confirm issues are resolved and ensure a positive customer experience.
Added just now
MC
Payroll Supervisor
MVT Canadian Bus Inc.
Barrie, ON
- Full-time
· Excellent customer service and communication skills and experience
Added just now
TB
Accounts Payable Analyst
The Beer Store
Bolton, ON
- Full-time
…our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and Corporate Office, our team brings passion, expertise, and a commitment to exceptional service…

Equitable

Client Care Representative, Group Benefits

Waterloo, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our customers.

We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling!

Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

Reports To: Manager, Group Client Care Centre
Department: Group Client Care Centre
Term: Permanent Full-Time
Schedule: Monday to Friday, 11:00 AM to 7:00 PM ET
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)

What you’ll do: The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our plan members, medical providers, and our regional sales and service offices). You’ll take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.

You will also use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.

What you’ll bring:

Previous experience in a phone-based customer service role is required
Previous experience in an insurance company, group benefits role, or a related medical field is preferred
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and difficult callers
Ability to handle high stress levels in a fast-paced production environment
Excellent verbal and written communication skills

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply About employer

More about this job

Responsibilities

Resolve health and dental benefits inquiries from plan members, medical providers, and internal teams, primarily by phone and also by email. Investigate suspicious claims and refer potential fraud concerns to the Fraud Investigations team.

Requirements

Previous experience in a phone-based customer service role is required; experience in insurance, group benefits, or a related medical field is preferred. Strong interpersonal, listening, verbal and written communication skills, along with the ability to manage difficult callers and perform in a fast-paced, high-stress environment, are required.

Skills

Phone-Based Customer Service
Group Benefits Knowledge
Health and Dental Insurance
Customer Inquiry Resolution
Interpersonal Skills
Active Listening
Verbal Communication
Written Communication
Stress Management
Fraud Detection
Investigative Skills
Email Support
Relationship Management
Accountability

Benefits

Incentive Pay
Annual Salary Reviews
Employer-Paid Benefits
Pension Matching
Competitive Vacation
Paid Volunteer Day
Employee Wellness

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Health Insurance
Dental Insurance
Plan Members
Medical Providers
Customer Service
Inbound Calls
Email Inquiries
Claims
Fraud Investigations
Fraud Detection
Client Care
Internal Customers
External Customers
Regional Sales and Service Offices
Issue Resolution
Hybrid Work
Waterloo, Ontario

Report this job