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Added 10 mins ago
C
Account Representative- Sales Training Program (Toronto) January 18, 2027 Start Date
CDW
Toronto, ON
- Full-time
…industry. Join us and you will start out as a Sales Account Representative with a dedicated career progression path towards Account Manager, Senior Account Manager and Executive Account…
Added 10 mins ago
Manager of Manufacturing (QA) - MC2
Westerkirk
Woolwich, ON
Complete customer self-audits and provide reporting on Quality and Safety metrics.
Added 10 mins ago
Customer Service Representative
Vast auto Distribution
Montreal, QC
High school diploma completed and 2 years of relevant experience in customer service.
Added 10 mins ago
Temporary Sales Manager
David's Bridal
London, ON
Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
Added 10 mins ago
Customer Service Representative - Finance
Town of Canmore
Canmore, AB
As a member of the Finance team, the Civic Centre Customer Service Representative will be responsible for greeting and welcoming clients (internal and external) at the Civic Centre Front…
Added 10 mins ago
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Customer Service Sales Representative
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
…marketing, events, and brand experiences. We’re looking for a Customer Service Representative who enjoys working with people, learning new skills, and being part of a…
Added 10 mins ago
MH
eGIS Administrator
Manitoba Hydro
Winnipeg, MB
- Full-time
…recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that champions safety, supports…
Added 39 mins ago
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Facility Manager III
BGIS
Montreal, QC
- Full-time
…within a region. The Facility Manager III is the primary BGIS representative for day-to-day contact with the Client and the Tenants for performance of the contract. The FM III will manage a…
Added 39 mins ago
M
Summer Intern 2027 - Global Hedging, Variable and Indexed-Linked Products
Manulife
Toronto, ON
- Full-time
We’re looking for someone who is curious, detail-oriented, and eager to learn - ready to contribute in a collaborative environment and grow through hands-on experience.
Added 40 mins ago
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Operations Officer I - Bilingual
Robertson & Company Ltd.
Montréal-Ouest, QC
- Contract
1-2 years of experience in banking/financial.
Added 40 mins ago
ND
Call Center Representative
Nelnet Diversified Services
Mississauga, ON
- Contract
Strong verbal and written communication skills. Previous customer service experience. Experience working in a call center environment. Comfortable managing a high volume of inbound and…
Added 40 mins ago
XP
Pharmaceutical Sales Rep Respiratory – Specialty and Primary Care for Windsor/London
Xediton Pharmaceuticals Inc.
Hamilton, ON
- Full-time
Must have at least 5 years experience as a Pharmaceutical Sales Representative preferably in Respiratory
Added 40 mins ago
GT
Softgoods Associate (Part-Time)
Giant Tiger
Windsor, ON
- Part-time
…store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right…
Added 40 mins ago
GT
Cashier (Full-Time)
Giant Tiger
Saint-Jean-sur-Richelieu, QC
- Full-time
…store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right…
Added 40 mins ago
GT
Store Associate (Full-Time)
Giant Tiger
Winnipeg, MB
- Full-time
…store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right…
Added 40 mins ago
GT
Store Associate (Part-Time)
Giant Tiger
Lloydminster, SK
- Part-time
…store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right…
Added 40 mins ago
National Accounts Financial Consultant
Scotiabank
Ottawa, ON
Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 40 mins ago
Program Clerk (Clerk 3)
The Government of Nova Scotia
New Glasgow, NS
You have at least four (4) years of related experience. An equivalent combination of education, training, and experience will be considered.
Added 54 mins ago
Human Resources Advisor
ANDRITZ AG
Peterborough, ON
Minimum of five (5) years of relevant HR generalist experience.
Added 54 mins ago
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Outside Sales Representative
ICONIX Waterworks
London, ON
- Other
2+ years of sales experience or another related field where building & retaining a dedicated customer base was valued
Added 1 hour ago
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Human Resources Advisor
ANDRITZ
Peterborough, ON
- €80,000 to €100,000 EUR / year
- Full-time
Minimum of five (5) years of relevant HR generalist experience.
Added 1 hour ago
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Sales Development Representative
Carousel
Montreal, QC
- Full-time
Carousel is hiring! We're looking for a sharp, confident Sales Development Representative to join our growing tech company. You'll be starting conversations with new prospects, jumping on…
Added 1 hour ago
Legislative Services Coordinator
City of Quinte West
Quinte West, ON
Note: The above duties are representative of a typical position and are not to be construed as all-inclusive.
Added 1 hour ago
Client Care Representative, Group Benefits
Equitable
Waterloo, ON
Previous experience in a phone-based customer service role is required
Added 1 hour ago
Customer Service Representative
Circle K
Saint John, NB
As a Customer Service Representative, you will enjoy:

Equitable

Client Care Representative, Group Benefits

Waterloo, ON, Canada

Apply About employer

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our customers.

We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling!

Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

Reports To: Manager, Group Client Care Centre
Department: Group Client Care Centre
Term: Permanent Full-Time
Schedule: Monday to Friday, 11:00 AM to 7:00 PM ET
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)

What you’ll do: The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our plan members, medical providers, and our regional sales and service offices). You’ll take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.

You will also use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.

What you’ll bring:

Previous experience in a phone-based customer service role is required
Previous experience in an insurance company, group benefits role, or a related medical field is preferred
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and difficult callers
Ability to handle high stress levels in a fast-paced production environment
Excellent verbal and written communication skills

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply About employer

More about this job

Responsibilities

Resolve health and dental benefits inquiries from plan members, medical providers, and internal teams, primarily by phone and also by email. Investigate suspicious claims and refer potential fraud concerns to the Fraud Investigations team.

Requirements

Previous experience in a phone-based customer service role is required; experience in insurance, group benefits, or a related medical field is preferred. Strong interpersonal, listening, verbal and written communication skills, along with the ability to manage difficult callers and perform in a fast-paced, high-stress environment, are required.

Skills

Phone-Based Customer Service
Group Benefits Knowledge
Health and Dental Insurance
Customer Inquiry Resolution
Interpersonal Skills
Active Listening
Verbal Communication
Written Communication
Stress Management
Fraud Detection
Investigative Skills
Email Support
Relationship Management
Accountability

Benefits

Incentive Pay
Annual Salary Reviews
Employer-Paid Benefits
Pension Matching
Competitive Vacation
Paid Volunteer Day
Employee Wellness

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Health Insurance
Dental Insurance
Plan Members
Medical Providers
Customer Service
Inbound Calls
Email Inquiries
Claims
Fraud Investigations
Fraud Detection
Client Care
Internal Customers
External Customers
Regional Sales and Service Offices
Issue Resolution
Hybrid Work
Waterloo, Ontario

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