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Added 8 mins ago
LC
Pharmacy Manager, Registered Pharmacy Technician (RPhT)
Loblaw Companies Limited
Halifax, NS
- Full-time
Pharmacy Manager, Registered Pharmacy Technician
Added 8 mins ago
Quality Control Associate
Canadian Blood Services
Brampton, ON · Ottawa, ON
The Quality Control Associate (QCA), within the Quality Control (QC) department, under the direction of the Quality Control Manager (QCM), supports the implementation and monitoring of the…
Added 8 mins ago
TD
Home Delivery Driver
The Dufresne Group
London, ON
- Full-time
We are hiring a Home Delivery Driver in London, based from 3325 Wonderland Rd S Unit 1, London, ON N6L 1A9 and reporting into our Mississauga-based Transportation Manager.
Added 8 mins ago
R(
Assistant Store Manager (Contract - 12 months) - SmartCentre Halifax
Reitmans (Canada) Ltée/Ltd
Halifax, NS
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 23 mins ago
Hotel Maintenance Manager
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
Edmonton, AB
The Hotel Maintenance Manager is accountable for the overall performance and direction of the maintenance department supporting Fantasyland Hotel and West Edmonton Mall Inn. The role leads…
Added 23 mins ago
In Store Bakery - Manager Bakery
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
St. Marys, ON
As a Bakery Manager, you’ll play a key role in delivering an exceptional shopping experience by leading the daily operations of our Bakery Department. You’ll oversee merchandising, product…
Added 23 mins ago
Manager of Manufacturing (QA) - MC2
Westerkirk
Woolwich, ON
Profile (Overview of Job): Manager of Manufacturing (QA)
Added 23 mins ago
DIRECTOR OF CARE
Southbridge Healthcare LP
Lucknow, ON
Assumes responsibility for the nursing department.
Added 23 mins ago
T
Customer Experience Associate
TD
Temiskaming Shores, ON
- Part-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to…
Added 23 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology, operates a dialysis unit, and is renowned for its mental health programs and…
Added 23 mins ago
MD
Grounds Supervisor- State Program Administrator Supervisor Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…respectful, effective, and customer-focused work environment. The manager also handles staffing activities, oversees purchasing for the unit, resolves customer issues, and promotes the…
Added 23 mins ago
NF
Senior Manager, Sales & Procurement Finance
Nature Fresh Farms
Leamington, ON
- $90,000 to $120,000 CAD / year
- Full-time
We are currently looking to fill a full-time, permanent position for a Senior Manager, Sales & Procurement Finance in our Accounting Department at our Leamington office.
Added 23 mins ago
P
Manufacturing Quality Assurance Manager
Prysmian
Prescott, ON
- Full-time
This position reports to the Canada Regional Quality Manager. The Prescott, ON, Canada facility produces low voltage, and medium voltage power cables. The Quality Manager will be…
Added 38 mins ago
BE
Mechanic - Shop Foreman
Battlefield Equipment Rentals
ON · Mississauga, ON
- Full-time
Communicate with the service manager to coordinate tasks and oversee the activities of the department.
Added 53 mins ago
JC
Electrical Engineering Specialist
Johnson Controls
AB · SA - Edmonton Orion
- Full-time
Position Overview: We are seeking a highly skilled Electrical Engineering Specialist to join our team. This position will report directly to the Senior Electrical Engineering Manager.
Added 53 mins ago
H
Social Worker Degree
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Department: Addiction Serv Res Care Unit&Trtmt Facil-Adlt Outreach&Target Prev Services
Added 53 mins ago
VG
Environmental Monitoring Coordinator
Vuntut Gwitchin Government
Old Crow, YT
- Full-time
The Environmental Monitoring Coordinator is responsible for implementing the Natural Resources and Heritage Department’s activities to collect Local Knowledge and scientific information on…
Added 53 mins ago
DH
Guest Services Supervisor
Delta Hotels by Marriott Kingston Waterfront
Kingston, ON
- Full-time
Work closely with the Guest Services Manager to communicate team successes, operational updates, and opportunities for improvement.
Added 53 mins ago
General Duty Nurse (N2) - Dialysis - Renal Nursing - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 53 mins ago
Laundry Aide
Winnipeg Regional Health Authority
Eriksdale, MB
Under the direction of the Manager, Support Services and/or Lead Hand the Laundry Aide performs the assigned duties in accordance with established work schedules, policies and procedures…
Added 53 mins ago
Housekeeping Aide
Winnipeg Regional Health Authority
Eriksdale, MB
Under the direction of the Manager, Support Services and/or Lead Hand the Housekeeping Aide performs the assigned duties in accordance with established work schedules, policies and…
Added 53 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Eriksdale, MB
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 53 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Fisher Branch, MB
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 53 mins ago
Supportive Housing Worker
Winnipeg Regional Health Authority
Beausejour, MB
Under the direction of the Manager Senior Community Housing, the Supportive Housing Worker functions as a member of a multidisciplinary team and assists clients with light housekeeping and…
Added 53 mins ago
Housekeeping Aide
Winnipeg Regional Health Authority
Whitemouth, MB
Under the direction of the Manager, Support Services and/or Lead Hand the Housekeeping Aide performs the assigned duties in accordance with established work schedules, policies and…

Equitable

Client Care Representative, Group Benefits

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our customers.

We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling!

Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

Reports To: Manager, Group Client Care Centre
Department: Group Client Care Centre
Term: Permanent Full-Time
Schedule: Monday to Friday, 11:00 AM to 7:00 PM ET
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)

What you’ll do: The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our plan members, medical providers, and our regional sales and service offices). You’ll take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.

You will also use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.

What you’ll bring:

Previous experience in a phone-based customer service role is required
Previous experience in an insurance company, group benefits role, or a related medical field is preferred
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and difficult callers
Ability to handle high stress levels in a fast-paced production environment
Excellent verbal and written communication skills

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply About employer

More about this job

Responsibilities

Resolve health and dental benefits inquiries from plan members, medical providers, and internal teams, primarily by phone and also by email. Investigate suspicious claims and refer potential fraud concerns to the Fraud Investigations team.

Requirements

Previous experience in a phone-based customer service role is required; experience in insurance, group benefits, or a related medical field is preferred. Strong interpersonal, listening, verbal and written communication skills, along with the ability to manage difficult callers and perform in a fast-paced, high-stress environment, are required.

Skills

Phone-Based Customer Service
Group Benefits Knowledge
Health and Dental Insurance
Customer Inquiry Resolution
Interpersonal Skills
Active Listening
Verbal Communication
Written Communication
Stress Management
Fraud Detection
Investigative Skills
Email Support
Relationship Management
Accountability

Benefits

Incentive Pay
Annual Salary Reviews
Employer-Paid Benefits
Pension Matching
Competitive Vacation
Paid Volunteer Day
Employee Wellness

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Health Insurance
Dental Insurance
Plan Members
Medical Providers
Customer Service
Inbound Calls
Email Inquiries
Claims
Fraud Investigations
Fraud Detection
Client Care
Internal Customers
External Customers
Regional Sales and Service Offices
Issue Resolution
Hybrid Work
Waterloo, Ontario

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