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Added 11 mins ago
C
Account Representative- Sales Training Program (Toronto) January 18, 2027 Start Date
CDW
Toronto, ON
- Full-time
…Representative with a dedicated career progression path towards Account Manager, Senior Account Manager and Executive Account…
Added 11 mins ago
Regional Trainer
CareRx
Edmonton, AB
Reporting to the designated Manager, this position is responsible for facilitating training of new and existing employees to ensure all existing pharmacy operating procedures and best…
Added 11 mins ago
OL
Server - Part Time
Optima Living
Sherwood Park, AB
- Part-time
Reporting to either the Food Services, Support Services or Hospitality Manager, the Server provides courteous meal service to residents and guests, sets up and maintains dining areas, and…
Added 11 mins ago
Manager of Manufacturing (QA) - MC2
Westerkirk
Woolwich, ON
Profile (Overview of Job): Manager of Manufacturing (QA)
Added 11 mins ago
Temporary Sales Manager
David's Bridal
London, ON
Added 11 mins ago
Patient & Family Experience Specialist - Patient & Family Experience
CAMH
Toronto, ON
Reporting to the Senior Clinical Manager, full-time, permanent Patient and Family Experience and working closely with the Experience Lead, the Patient and Family Experience Specialist role…
Added 11 mins ago
HA
Intern Bachelors Materials and Process Engineering
Honeywell Aerospace
Mississauga, ON
- Full-time
You will report directly to our Sr Engineering Manager and you’ll work out of our Kanata, ON location on an on-site work schedule.
Added 11 mins ago
HA
Intern Bachelors Systems Eng
Honeywell Aerospace
Mississauga, ON
- Full-time
You will report directly to our Sr Systems Eng Manager and you’ll work out of our Mississauga, ON location on an on-site work schedule.
Added 11 mins ago
JI
Human Resources Co-op Student - Summer 2027
J.D. Irving, Limited
Sussex, NB
- Full-time
Education Required: Business Administration/HR students available for co-op or Summer work term and in good academic standing
Added 12 mins ago
VT
Project Manager
Valiant TMS
Windsor, ON
- Full-time
Valiant TMS, a global industry leader, is seeking a is seeking a Project Manager to join our Body in White division. In this role, you will lead projects through the design, manufacturing,…
Added 12 mins ago
PS
Territory Manager
Professional Staffing
Hamilton, ON · Greater Hamilton (Burlington) Metropolitan Area
- Full-time
Our client specializing in material handling equipment across North America is currently looking for a Territory Manager for Hamilton & Niagara.
Added 12 mins ago
SL
Géologique Modélisateur / Geological Modeler
Sunday Lake Gold Corp.
Toronto, ON
- Full-time
Reporting to the Exploration Manager, the role requires ongoing integration
Added 12 mins ago
SC
Manager Business Development-Commercial and Corporate Banking
SBI Canada Bank
Toronto, ON
- Full-time
Job Title- Manager/Senior Manager, Business Development -Commercial and Corporate Banking
Added 12 mins ago
HR
Manager, Cybersecurity Operations
Halifax Regional Municipality
Halifax, NS
- $105,040 to $135,936 CAD / year
- Full-time
Halifax Regional Municipality is inviting applications for a term, full-time position up to 18 months for the Manager, Cybersecurity Operations in the Cybersecurity division of Information…
Added 12 mins ago
HR
Talent Acquisition Assistant
Halifax Regional Municipality
Halifax, NS
- $47,290 to $61,200 CAD / year
- Full-time
Reporting to the Manager of Talent Acquisition, the Talent Acquisition Assistant acts as the first point of contact for all Halifax Regional Municipality (HRM) internal and external…
Added 12 mins ago
CE
Store Manager
Cupboards Express
Grande Prairie, AB
- Full-time
Role Description The Store Manager is a full-time, on-site role based in Grande Prairie, AB, responsible for overseeing daily store operations and ensuring an efficient, customer-focused…
Added 12 mins ago
MA
Project Expeditor
Manpower Alberta
Calgary, AB
- Contract
Follow standard processes to ensure that the expediting tasks and duties for assigned equipment/material is centralized as per the direction of the team lead & or Manager.
Added 26 mins ago
C
IT Project Manager
Citi
Mississauga, ON
- Full-time
The IT Project Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge…
Added 26 mins ago
B
Mortgage Specialist
BMO
Edmonton, AB
- Full-time
Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Added 26 mins ago
B
Mortgage Specialist
BMO
Edmonton, AB
- Full-time
Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Added 26 mins ago
ST
Mechanical Engineering Services Manager
Saltworks Technologies
Richmond, BC
- Full-time
Join our team as the Mechanical Engineering Services Manager. You will help drive the engineering systems and technical services that make our projects faster, more consistent, and easier…
Added 26 mins ago
S
Senior Land Development Engineer/Project Manager
Stantec
Dartmouth, NS
- Full-time
…offerings. We are seeking a Senior Land Development Engineer/Project Manager within our Community Development team ideally based in our Halifax, Moncton, Fredericton, or Charlottetown…
Added 26 mins ago
HA
Senior Electrical Engineer (Healthcare)
H.H. Angus & Associates Ltd.
Vancouver, BC
- Full-time
You’ll step into a key position within our Healthcare Division - supported by a Senior Manager with deep sector expertise and surrounded by a collaborative team with a strong foundation of…
Added 26 mins ago
LC
Case Manager, Psychogeriatric_FT-Perm
LOFT Community Services
Toronto, ON
- $57,007 to $71,647 CAD / year
- Full-time
…independently in the community with support and dignity. PSW, Case Manager and Life enrichment supports are provided to assist clients at home and in the…
Added 41 mins ago
B
Facility Services Manager
BGIS
North Bay, ON
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…

Equitable

Client Care Representative, Group Benefits

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our customers.

We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling!

Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

Reports To: Manager, Group Client Care Centre
Department: Group Client Care Centre
Term: Permanent Full-Time
Schedule: Monday to Friday, 11:00 AM to 7:00 PM ET
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)

What you’ll do: The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our plan members, medical providers, and our regional sales and service offices). You’ll take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.

You will also use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.

What you’ll bring:

Previous experience in a phone-based customer service role is required
Previous experience in an insurance company, group benefits role, or a related medical field is preferred
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and difficult callers
Ability to handle high stress levels in a fast-paced production environment
Excellent verbal and written communication skills

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply About employer

More about this job

Responsibilities

Resolve health and dental benefits inquiries from plan members, medical providers, and internal teams, primarily by phone and also by email. Investigate suspicious claims and refer potential fraud concerns to the Fraud Investigations team.

Requirements

Previous experience in a phone-based customer service role is required; experience in insurance, group benefits, or a related medical field is preferred. Strong interpersonal, listening, verbal and written communication skills, along with the ability to manage difficult callers and perform in a fast-paced, high-stress environment, are required.

Skills

Phone-Based Customer Service
Group Benefits Knowledge
Health and Dental Insurance
Customer Inquiry Resolution
Interpersonal Skills
Active Listening
Verbal Communication
Written Communication
Stress Management
Fraud Detection
Investigative Skills
Email Support
Relationship Management
Accountability

Benefits

Incentive Pay
Annual Salary Reviews
Employer-Paid Benefits
Pension Matching
Competitive Vacation
Paid Volunteer Day
Employee Wellness

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Health Insurance
Dental Insurance
Plan Members
Medical Providers
Customer Service
Inbound Calls
Email Inquiries
Claims
Fraud Investigations
Fraud Detection
Client Care
Internal Customers
External Customers
Regional Sales and Service Offices
Issue Resolution
Hybrid Work
Waterloo, Ontario

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