Find work in Canada.

584,915 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
T
Senior Manager, Business Compliance Oversight – TD Asset Management (5767)
TD
Toronto, ON
- Full-time
…business. TD Wealth Compliance has an immediate need for a Senior Manager, Business Compliance Oversight to provide compliance advisory and second line oversight of TD Asset Management…
Added 4 mins ago
Employment Consultant - Integrated Employment Services (Brampton)
ACCES Employment
Brampton, ON
A post-secondary education in Career and Work Counseling, Social Services, Adult Education, or a related field and/or 5 years related work experience.
Added 4 mins ago
Executive Assistant
Corus Entertainment
Toronto, ON
Post-secondary education in business administration, communications, media, or a related field is preferred, or an equivalent combination of education and experience.
Added 4 mins ago
Construction Project Coordinator
WF Group Inc.
Kitchener, ON
…and best practices. Under the close supervision of a Project Manager, you will primarily focus on routine project coordination tasks, assisting with project reports, and providing essential…
Added 4 mins ago
MD
State Prog Admin Coordinator- Information Technology Solutions Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Information Technology Solutions Manager
Added 4 mins ago
RT
Senior AI Product Manager
Russell Tobin
Toronto, ON
- $80 to $90 CAD / hour
- Contract
The Senior Product Manager, Enterprise AI will provide end-to-end product leadership for priority AI initiatives, from opportunity identification and intake through prioritization,…
Added 4 mins ago
SG
Human Resources Manager
Saliance Global Holdings Co. Ltd
Cranbrook, BC
- Full-time
Reporting directly to the General Manager, the Employee Experience (HR) Manager is a key member of the resort's leadership team and serves as the primary human resources professional for…
Added 4 mins ago
NR
Financial & Special Projects Consultant
Niagara Region
ON · Niagara, ON
- Full-time
Post-secondary degree in Economics, Finance, Business Administration, Commerce, or related field.
Added 4 mins ago
HL
Communications Specialist, 12-18 month contract
High Liner Foods
Mississauga, ON
- Full-time
…and external communications programs. Reporting to the Senior Manager, Communications, this role works with leaders and cross-functional teams to develop and deliver communications that…
Added 4 mins ago
E
Brand Manager
eTeam
Mississauga, ON
- $48.07 to $52.88 USD / hour
- Contract
Mentoring and support of Assistant Brand Manager and other team members to strengthen team performance, learning and experience.
Added 4 mins ago
PA
Compounding Manager - Cosmetics
Permasearch, a TPI Company
Barrie, ON
- Full-time
Our client, a leading manufacturer of skincare, and personal care products, is seeking an experienced and hands-on Compounding Manager to oversee its compounding and production operations.
Added 4 mins ago
Analyst, Business Development
IFM Investors
Toronto, ON
IFM Investors is a global asset manager, founded and owned by pension funds, with capabilities in infrastructure equity and debt, private equity, private credit, real estate and listed…
Added 4 mins ago
K
Senior Manager, Transfer Pricing
KPMG
Calgary, AB · Vancouver, BC · ON · Toronto, Ontario
- Full-time
Bachelor’s or Master’s degree in Economics, Finance, Law or related field
Added 4 mins ago
K
Manager, Transfer Pricing
KPMG
Calgary, AB · Vancouver, BC · ON · Toronto, Ontario
- Full-time
Bachelor’s or Master’s degree in Economics, Finance, Law or related field
Added 4 mins ago
IH
Production Lead - Day Shift
Innovative Heating Technologies
MB · Oak Bluff, Manitoba
- Full-time
…the production floor. Reporting directly to the Production Manager, they are responsible for executing scheduled manufacturing orders, assigning work, monitoring production progress, and…
Added 4 mins ago
B
IT Audit Manager
BMO
Toronto, ON · FCP
- Full-time
Typically between 5-7 years of relevant IT Audit experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Added 4 mins ago
B
Branch Manager
BMO
Waterloo, ON
- Full-time
Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
Added 4 mins ago
B
Customer Service Representative
BMO
Cowansville, QC
- Part-time
No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
Added 5 mins ago
SG
Field Service Engineer
SIG Group
Mississauga, ON
- Full-time
Travel to other locations as required by manager, including Mexico and Canada.
Added 5 mins ago
MP
Marketing Coordinator
MediOne Physicians
Markham, ON
- Full-time
Reports to: The Director, working alongside our Marketing & Communications Manager.
Added 5 mins ago
TI
Commercial Installation Specialist
telMAX Inc.
Newmarket, ON
- $55,000 to $70,000 CAD / year
- Full-time
Reporting to the Manager, Field Operations within Customer Operations, you will own the day-to-day details of commercial installs: install planning, scheduling, contractor coordination,…
Added 5 mins ago
TI
Commercial Installation Specialist
telMAX Inc.
Markham, ON
- $55,000 to $70,000 CAD / year
- Full-time
Reporting to the Manager, Field Operations within Customer Operations, you will own the day-to-day details of commercial installs: install planning, scheduling, contractor coordination,…
Added 5 mins ago
V|
Gestionnaire de Projets Municipal / Project Manager Municipal
Veolia | Water Tech
Montreal, QC
- Full-time
Reporting to the Project Portfolio Manager, the Project Manager plans, coordinates and oversees projects from initiation through commissioning. This role works closely with internal teams,…
Added 5 mins ago
LM
Hardware Engineer Senior
Lockheed Martin
Dartmouth, NS
- Full-time
…entry level position with a PhD in a technical or scientific…
Added 5 mins ago
MG
Civil Construction Project Manager
MCL Group Ltd.
Acheson, AB
- Full-time
MCL Group Ltd. is seeking a highly motivated and experienced Civil Earthworks Project Manager to join our team. This position would carry project management expertise to support and lead a…

Equitable

Client Care Representative, Group Benefits

Waterloo, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our customers.

We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling!

Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

Reports To: Manager, Group Client Care Centre
Department: Group Client Care Centre
Term: Permanent Full-Time
Schedule: Monday to Friday, 11:00 AM to 7:00 PM ET
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)

What you’ll do: The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our plan members, medical providers, and our regional sales and service offices). You’ll take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.

You will also use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.

What you’ll bring:

Previous experience in a phone-based customer service role is required
Previous experience in an insurance company, group benefits role, or a related medical field is preferred
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and difficult callers
Ability to handle high stress levels in a fast-paced production environment
Excellent verbal and written communication skills

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply About employer

More about this job

Responsibilities

Resolve health and dental benefits inquiries from plan members, medical providers, and internal teams, primarily by phone and also by email. Investigate suspicious claims and refer potential fraud concerns to the Fraud Investigations team.

Requirements

Previous experience in a phone-based customer service role is required; experience in insurance, group benefits, or a related medical field is preferred. Strong interpersonal, listening, verbal and written communication skills, along with the ability to manage difficult callers and perform in a fast-paced, high-stress environment, are required.

Skills

Phone-Based Customer Service
Group Benefits Knowledge
Health and Dental Insurance
Customer Inquiry Resolution
Interpersonal Skills
Active Listening
Verbal Communication
Written Communication
Stress Management
Fraud Detection
Investigative Skills
Email Support
Relationship Management
Accountability

Benefits

Incentive Pay
Annual Salary Reviews
Employer-Paid Benefits
Pension Matching
Competitive Vacation
Paid Volunteer Day
Employee Wellness

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Health Insurance
Dental Insurance
Plan Members
Medical Providers
Customer Service
Inbound Calls
Email Inquiries
Claims
Fraud Investigations
Fraud Detection
Client Care
Internal Customers
External Customers
Regional Sales and Service Offices
Issue Resolution
Hybrid Work
Waterloo, Ontario

Report this job