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Added 4 mins ago
ST
Corporate Controller
Scotia Tirecraft
Mississauga, ON
- Full-time
Five or more years of experience as a senior-level accounting or finance manager
Added 4 mins ago
AC
Full-time Institutional Research Advanced Data Analyst
Algonquin College
Ottawa, ON
- Full-time
Reporting to the Manager, Institutional Analytics and Planning, the IR Advanced Data Analyst develops predictive models, forecasts and advanced analytical tools to support strategic,…
Added 4 mins ago
TV
Senior Account Manager
The Vantage Talent Group
Burlington, ON
- $140,000 to $160,000 CAD / year
- Full-time
Our client is seeking a Senior Account Manager to manage and grow an established portfolio of group benefits clients while delivering strategic consulting and advisory services.
Added 19 mins ago
Manager, Digital Experience (.COM)
Scotiabank
Toronto, ON
Experience using marketing technology, Content Management Systems (Adobe Experience Manager preferred), and web testing and personalization software (i.e. Adobe Target)
Added 19 mins ago
PP
Project Administrator
Premier Project Consultants Ltd.
Kitchener, ON
- $60,000 to $75,000 CAD / year
Review incoming invoices to confirm the correct project, Project Manager and business entity before routing for coding and approval.
Added 19 mins ago
Program Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Reporting to the Director of Portfolio Management & Governance, the Program Manager provides delivery leadership for large, complex business and technology programs within the Insurance…
Added 19 mins ago
Fuel & Tobacco Officer (Fuel and Tobacco Officer 2A-2C)
The Government of Nova Scotia
Dartmouth, NS
Reporting to the Manager of Compliance and Special Investigations, you are involved in inspections and investigations to ultimately determine the appropriate action to be taken under the…
Added 19 mins ago
Senior Manager, Economics Advisory (Ottawa)
EY
Ottawa, ON
…applications including operations and strategic planning, project finance, mergers and acquisitions, tax, financial reporting, valuations and litigation…
Added 19 mins ago
CS
Active Living Manager
Cogir Senior Living
Ottawa, ON · Lynwood Park
- Full-time
As our next Active Living Manager you are an energetic, vibrant, and creative leader who thrives on assessing residents' needs. You will be responsible for enhancing the quality of life for…
Added 19 mins ago
BI
Property Insurance Specialist III
Brio Insurance
Winnipeg, MB
- Full-time
…we offer competitive compensation including an annual bonus program, 100% company paid health benefits including a professional attire benefit, employer-matched pension plan, paid…
Added 34 mins ago
Channel Partnerships Manager, Investor Ecosystems (VC & PE)
Gusto, Inc.
Toronto, ON
Gusto is looking for a VC & PE Partnerships Manager to own and scale our relationships across venture capital (VC) and private equity (PE) firms.
Added 34 mins ago
UO
Indigenous Student Development Coordinator
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…Director, School of Kinesiology, and works closely with the Manager, Finance and Administration to support the planning, coordination, and delivery of Indigenous student initiatives and…
Added 34 mins ago
MM
Client Relationship Management - Lead Specialist
Marsh McLennan
Montreal, QC
- Full-time
Maintain strong relationships with senior level professional counterparts in client organizations as well as individual insured within a sponsored program.
Added 34 mins ago
TE
Manager, Regulated Business Development
TC Energy
Calgary, AB
- Full-time
Working across Executive Leadership, Finance, Evaluations, Projects, Commercial, Rates, Forecasting, System Design, Capacity Planning, Regulatory, and Operations teams, the Senior Manager…
Added 49 mins ago
WS
IT Project Director (12 month temporary)
Workplace Safety and Insurance Board (WSIB)
Toronto, ON · Scarborough, Canada
- Full-time
Demonstrated experience managing multiple concurrent IT projects or interconnected project workstreams, ideally as a Program Manager, Project Director, or highly experienced Senior IT…
Added 49 mins ago
Property Manager
Colliers International
Mississauga, ON
This position is for a Property Manager in Mississauga, Ontario***
Added 49 mins ago
B
Senior Analyst, Vendor Governance
BMO
Toronto, ON · BMOPLACE
- Full-time
…vendor. The Senior Analyst will work with, and support the Manager, Vendor Management and Operations in day-to-day governance activities, and ensure effective operations and governance…
Added 49 mins ago
Housekeeping Supervisor
Northland Properties
North Vancouver, BC
Access to free Employee and Family Assistance Program
Added 49 mins ago
B
First Nations / Inuit / Métis – Commercial Banking Intern, Summer 2027 (Co-op/Internship) - 4 months
BMO
Winnipeg, MB
- Full-time
Builds and maintains client relationships to ensure long-term financial performance in collaboration with Relationship Manager and business partners.
Added 49 mins ago
R
Gestionnaire, stratégie et planification financière (FP&A) / Manager FP&A Strategy
RTX
Longueuil, QC
- Full-time
Added 49 mins ago
W
Operations Project Manager
WithBureau
Vancouver, BC
- Full-time
The Operations Project Manager owns delivery for Bureau's larger client accounts, from signed order through to a Perfect Install: every booth Fully Complete, on the promised date, with a…
Added 49 mins ago
NF
Category Specialist - Contract - 12 months
Nature's Fare Markets
Surrey, BC
- Contract
…administrative , executional, and analytical support to the Category Manager(s). This position ensures accurate data management, supports cross-functional alignment to deliver sales growth…
Added 49 mins ago
PP
Project Administrator
Premier Project Consultants Ltd
Kitchener, ON
- $60,000 to $75,000 CAD / year
- Full-time
Review incoming invoices to confirm the correct project, Project Manager and business entity before routing for coding and approval
Added 49 mins ago
W
Senior Account Manager
Worldhire
Toronto, ON · Greater Toronto Area, Canada
- $275,000 to $325,000 CAD / year
- Full-time
…management, payments modernization, virtual accounts, and trade finance for premier financial institutions across North America and…
Added 49 mins ago
P
Agile IT Project Manager, Asset Management
Procom
Toronto, ON · Greater Toronto Area, Canada
- Contract
On behalf of our Banking client, Procom is searching for an Agile IT Project Manager, Asset Management for a 12-month role. This position is a hybrid position with 4 days onsite at our…

Equitable

Client Care Representative, Group Benefits

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our customers.

We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling!

Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

Reports To: Manager, Group Client Care Centre
Department: Group Client Care Centre
Term: Permanent Full-Time
Schedule: Monday to Friday, 11:00 AM to 7:00 PM ET
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)

What you’ll do: The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our plan members, medical providers, and our regional sales and service offices). You’ll take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.

You will also use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.

What you’ll bring:

Previous experience in a phone-based customer service role is required
Previous experience in an insurance company, group benefits role, or a related medical field is preferred
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and difficult callers
Ability to handle high stress levels in a fast-paced production environment
Excellent verbal and written communication skills

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply About employer

More about this job

Responsibilities

Resolve health and dental benefits inquiries from plan members, medical providers, and internal teams, primarily by phone and also by email. Investigate suspicious claims and refer potential fraud concerns to the Fraud Investigations team.

Requirements

Previous experience in a phone-based customer service role is required; experience in insurance, group benefits, or a related medical field is preferred. Strong interpersonal, listening, verbal and written communication skills, along with the ability to manage difficult callers and perform in a fast-paced, high-stress environment, are required.

Skills

Phone-Based Customer Service
Group Benefits Knowledge
Health and Dental Insurance
Customer Inquiry Resolution
Interpersonal Skills
Active Listening
Verbal Communication
Written Communication
Stress Management
Fraud Detection
Investigative Skills
Email Support
Relationship Management
Accountability

Benefits

Incentive Pay
Annual Salary Reviews
Employer-Paid Benefits
Pension Matching
Competitive Vacation
Paid Volunteer Day
Employee Wellness

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Health Insurance
Dental Insurance
Plan Members
Medical Providers
Customer Service
Inbound Calls
Email Inquiries
Claims
Fraud Investigations
Fraud Detection
Client Care
Internal Customers
External Customers
Regional Sales and Service Offices
Issue Resolution
Hybrid Work
Waterloo, Ontario

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