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IT Project Manager
Citi
Mississauga, ON
- Full-time
The IT Project Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge…
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Mortgage Specialist
BMO
Edmonton, AB
- Full-time
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Mortgage Specialist
BMO
Edmonton, AB
- Full-time
Added 4 mins ago
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Mechanical Engineering Services Manager
Saltworks Technologies
Richmond, BC
- Full-time
Join our team as the Mechanical Engineering Services Manager. You will help drive the engineering systems and technical services that make our projects faster, more consistent, and easier…
Added 4 mins ago
K
Assistant Store Manager - Square One
Knix
Mississauga, ON
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 4 mins ago
LC
Case Manager, Psychogeriatric_FT-Perm
LOFT Community Services
Toronto, ON
- $57,007 to $71,647 CAD / year
- Full-time
…independently in the community with support and dignity. PSW, Case Manager and Life enrichment supports are provided to assist clients at home and in the…
Added 4 mins ago
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Mechanic - Shop Foreman
Battlefield Equipment Rentals
ON · Mississauga, ON
- Full-time
Communicate with the service manager to coordinate tasks and oversee the activities of the department.
Added 19 mins ago
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Facility Services Manager
BGIS
North Bay, ON
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
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Facility Manager III
BGIS
Montreal, QC
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
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Social Worker Degree
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Under the direction of the program area manager, as applicable, and as part of an interdisciplinary team, the Social Worker BSW provides a range of screening, triage,…
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Environmental Monitoring Coordinator
Vuntut Gwitchin Government
Old Crow, YT
- Full-time
…and non-governmental organizations. Reporting to the Lands Manager, some of the responsibilities of the position include but are not limited…
Added 19 mins ago
CO
Specialist Cyber Diplomacy & Governance (Business Strategy & Planning)
City of Toronto
Toronto, ON
- Full-time
A key responsibility of the role is supporting the Manager in the administration and oversight of cyber security vendor agreements, ensuring compliance with contractual obligations, service…
Added 19 mins ago
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Laboratory Assistant - Eurofins ExperNorth, Inc.
Eurofins
Vaughan, ON
- $43,000 CAD / year
- Full-time
Strong Project Manager: You excel at managing multiple priorities in a fast-paced environment. You effectively organize resources, manage timelines, and see tasks through from start to…
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Data Analytics Lead
Altis
Markham, ON
- $110,000 to $125,000 CAD / year
- Full-time
Added 19 mins ago
CC
Community Manager, Reddit
Creative Circle
Toronto, ON
- $35 to $45 CAD / hour
- Contract
Our client, a major enterprise brand, is seeking a Community Manager, focusing on their Reddit Strategy to build and operationalize the organizations approach to Reddit.
Added 19 mins ago
CM
Project Planner - Nuclear
Cooper Moss Rutland
Toronto, ON
- Full-time
We use our in-house capability matrix to clearly track your progression and identify development areas, working alongside your line manager and mentors to support your growth.
Added 19 mins ago
K
Assistant Store Manager - Square One
Knix
Mississauga, ON
- $56,900 to $65,000 CAD / year
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 19 mins ago
WM
Industrial Maintenance Technician/Millwright, Day Shift
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
Whether you want to become a lead technician, supervisor, trainer or manager, opportunities exist to grow your career.
Added 19 mins ago
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Housekeeping/Laundry Aide (Casual) Pine Meadow Nursing Home
Extendicare
Northbrook, ON · Assist - Pine Meadow LTC
- Part-time
Reporting to the Environmental Services Manager, the Housekeeping Aide is responsible for the cleaning and sanitization of all Resident's rooms and common areas.
Added 19 mins ago
Accounts Payable Analyst
Brewers Retail Inc
Bolton, ON
We are currently searching for an Accounts Payable Analyst, reporting to the Manager, Shared Services. This vacancy is a full-time, permanent opportunity. The Accounts Payable Analyst is…
Added 19 mins ago
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Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Added 19 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Added 19 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Added 19 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Added 19 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote

Equitable

Client Care Representative, Group Benefits

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our customers.

We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling!

Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

Reports To: Manager, Group Client Care Centre
Department: Group Client Care Centre
Term: Permanent Full-Time
Schedule: Monday to Friday, 11:00 AM to 7:00 PM ET
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)

What you’ll do: The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our plan members, medical providers, and our regional sales and service offices). You’ll take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.

You will also use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.

What you’ll bring:

Previous experience in a phone-based customer service role is required
Previous experience in an insurance company, group benefits role, or a related medical field is preferred
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and difficult callers
Ability to handle high stress levels in a fast-paced production environment
Excellent verbal and written communication skills

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply About employer

More about this job

Responsibilities

Resolve health and dental benefits inquiries from plan members, medical providers, and internal teams, primarily by phone and also by email. Investigate suspicious claims and refer potential fraud concerns to the Fraud Investigations team.

Requirements

Previous experience in a phone-based customer service role is required; experience in insurance, group benefits, or a related medical field is preferred. Strong interpersonal, listening, verbal and written communication skills, along with the ability to manage difficult callers and perform in a fast-paced, high-stress environment, are required.

Skills

Phone-Based Customer Service
Group Benefits Knowledge
Health and Dental Insurance
Customer Inquiry Resolution
Interpersonal Skills
Active Listening
Verbal Communication
Written Communication
Stress Management
Fraud Detection
Investigative Skills
Email Support
Relationship Management
Accountability

Benefits

Incentive Pay
Annual Salary Reviews
Employer-Paid Benefits
Pension Matching
Competitive Vacation
Paid Volunteer Day
Employee Wellness

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Health Insurance
Dental Insurance
Plan Members
Medical Providers
Customer Service
Inbound Calls
Email Inquiries
Claims
Fraud Investigations
Fraud Detection
Client Care
Internal Customers
External Customers
Regional Sales and Service Offices
Issue Resolution
Hybrid Work
Waterloo, Ontario

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