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Added 3 mins ago
AI
Procurement Specialist
American Iron and Metal
Hamilton, ON
- Full-time
…manufacturing of solder assemblies, construction waste recycling, and production of customized industrial and mining…
Added 18 mins ago
NH
PAYROLL ADMINISTRATOR
Northern Health - BC
Prince George, BC
- Full-time
…the preparation and processing of employee data for payroll production, and the updating of employee data files and benefit accumulation within a computerized system. Responds to inquiries…
Added 18 mins ago
C
Analyste de données senior – Données de base fournisseurs et partenaires commerciaux (SAP S/4HANA et
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- Full-time
Added 18 mins ago
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Knowledge of procurement integration with a warehouse, production or supplier systems.
Added 18 mins ago
JU
JUNIOR ACCOUNTANT - ONTARIO
JBS USA
Belleville, ON
- Other
The Junior Accountant is responsible for assisting with all accounting transactions and ensuring they are completed in accordance with Company and GAAP guidelines. Junior Accountant will…
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- Full-time
…modélisation du capital, réassurance, gestion des risques et production de rapports réglementaires, notamment IFRS 17, BSIF, TCM, ESF/ORSA et l’évaluation…
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- Full-time
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JUNIOR ACCOUNTANT
JBS USA
Calgary, AB
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- Full-time
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Added 18 mins ago
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ServiceNow Associate Software Engineer
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Added 33 mins ago
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Senior Application Developer- Azure
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- Full-time
…knowledge of firewalls, FTP and SFTP. Experience in application production support including logical thinking, organizational and troubleshooting skills. Ability to manage relationships…
Added 49 mins ago
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ISO 20022 Product Manager
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- Full-time
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Finance Analyst, Winter 2027 (Co-op/Internship) - 4 Months
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- Full-time
Supports the production of financial, regulatory, and management reporting requirements.
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Customer Service & Broker Support Specialist
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- Contract
Troubleshoot issues and escalate them to Production Support as necessary.
Added 1 hour ago
Business System Analyst (BFSI)
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IBM Financial Transaction Engineer
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Participate in the design, development, testing, deployment, and production support.
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Role : Production Support Engineer / Application Support Engineer
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- $75 to $80 CAD / hour
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…focused on improving the rigor, coordination, and resolution of production issues following release. The successful candidate will bring strong experience in incident management,…
Added 1 hour ago
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Spécialiste Support Applicatif/Application Support Specialist
ALTEN Canada
Montreal, QC
- Full-time
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Added 1 hour ago
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Software Engineer II
TD
Toronto, ON · Montreal, QC
- Full-time
…code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer…
Added 1 hour ago
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Software Engineer - Strong Java, Python and Linux experience
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…mechanisms and performance diagnostics Comfortable troubleshooting production issues using native Linux…
Added 1 hour ago
D
Data scientist
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
…Solutions that have demonstrated their value are then prepared for production with the relevant teams. More specifically, you will be required…
Added 1 hour ago
D
Data scientist
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
…Solutions that have demonstrated their value are then prepared for production with the relevant teams. More specifically, you will be required…
Added 1 hour ago
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Director, Product Management, Global Asset Management
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- Full-time
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Equitable

Client Care Representative, Group Benefits

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our customers.

We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling!

Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

Reports To: Manager, Group Client Care Centre
Department: Group Client Care Centre
Term: Permanent Full-Time
Schedule: Monday to Friday, 11:00 AM to 7:00 PM ET
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)

What you’ll do: The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our plan members, medical providers, and our regional sales and service offices). You’ll take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.

You will also use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.

What you’ll bring:

Previous experience in a phone-based customer service role is required
Previous experience in an insurance company, group benefits role, or a related medical field is preferred
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and difficult callers
Ability to handle high stress levels in a fast-paced production environment
Excellent verbal and written communication skills

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply About employer

More about this job

Responsibilities

Resolve health and dental benefits inquiries from plan members, medical providers, and internal teams, primarily by phone and also by email. Investigate suspicious claims and refer potential fraud concerns to the Fraud Investigations team.

Requirements

Previous experience in a phone-based customer service role is required; experience in insurance, group benefits, or a related medical field is preferred. Strong interpersonal, listening, verbal and written communication skills, along with the ability to manage difficult callers and perform in a fast-paced, high-stress environment, are required.

Skills

Phone-Based Customer Service
Group Benefits Knowledge
Health and Dental Insurance
Customer Inquiry Resolution
Interpersonal Skills
Active Listening
Verbal Communication
Written Communication
Stress Management
Fraud Detection
Investigative Skills
Email Support
Relationship Management
Accountability

Benefits

Incentive Pay
Annual Salary Reviews
Employer-Paid Benefits
Pension Matching
Competitive Vacation
Paid Volunteer Day
Employee Wellness

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Health Insurance
Dental Insurance
Plan Members
Medical Providers
Customer Service
Inbound Calls
Email Inquiries
Claims
Fraud Investigations
Fraud Detection
Client Care
Internal Customers
External Customers
Regional Sales and Service Offices
Issue Resolution
Hybrid Work
Waterloo, Ontario

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