Find work in Canada.

585,898 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
CE
Principal Strategic Deal Maker- Sales Executive
Capgemini Engineering
Mississauga, ON
- Full-time
Additional preferred experience includes any of the following: large scale digital programs as a part of a transformation program (e.g. digital factories, multi-product lines / trains /…
Added 9 mins ago
TG
Server Assistant
The Glencoe Golf & Country Club
Calgary, AB
- Part-time
This is a part-time position reporting to the Restaurant Manager. The successful candidate will be required to work a variety of shifts, including weekdays, evenings, weekends, and…
Added 9 mins ago
C
Offset & Industrial Cooperation Manager
CAE
Montreal, QC
- Full-time
…clients and employees are ready for the moments that matter. Be part of a team where your work makes a difference. You’ll work on impactful projects and turn ideas into reality while…
Added 9 mins ago
BU
Education Instructor ECEC 3P51 Winter D3 S2
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Department & Program: Department of Educational Studies & Bachelor of Early Childhood Education
Added 10 mins ago
CI
Shipping Supervisor
Cooke Inc.
NB
- Full-time
…Platinum Member status in the Canada’s Best Managed Companies program. We have an opportunity for a highly motivated individual to join our team as a Shipping Supervisor, reporting to the…
Added 25 mins ago
B
Finance Analyst, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · FCP
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 25 mins ago
P
Store Manager - Southcentre Mall
Pandora
Calgary, AB
- Full-time
The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, product whilst taking immense pride in delivering…
Added 25 mins ago
FM
Quality Engineer
Fresenius Medical Care
Richmond Hill, ON
- Full-time
…customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy…
Added 25 mins ago
Home Care Scheduling Clerk
Winnipeg Regional Health Authority
Selkirk, MB
The Home Care Scheduling Clerk works under the supervision of the Clinical Team Manager – Home Care performing various office functions including coordinating and maintaining scheduling for…
Added 25 mins ago
E
Dietary Supervisor (FSS) - Part Time (PT) - Arbour Heights
Extendicare
Kingston, ON · Arbour Heights
- Part-time
Manage the operations of food services department. Report concerns promptly to the Dietary Manager.
Added 25 mins ago
E
Dietary Aide (Part time) - Arbour Heights
Extendicare
Calgary, AB · Arbour Heights
- Part-time
Reporting to the Director of Culinary Services/the Dietary Manager, the Dietary Aide provides support to the set up, preparation, serving and clean up associated with all meal services in…
Added 25 mins ago
MI
Junior Quality Engineer
Magna International
Brampton, ON
- Full-time
Interact with Program Manager as appropriate to ensure manufacturability and accurate GD&T/drawings
Added 25 mins ago
Registered Nurse
Bayshore
Saskatoon, SK
…the Specialty Pharma Supervisor and/or Specialty Pharma Nurse Manager, delivers and monitors specialized supervisor, injectable or oral pharmacological treatments in the home and/or clinic…
Added 25 mins ago
VC
Activity Aide, Adult Day Program - Full-time
VON Canada (Ontario)
Havelock, ON
- $17.95 to $23.82 CAD / hour
- Full-time
Collaboration with Program Coordinator, Recreation Therapist, RPN, Supervisor and Manager
Added 25 mins ago
EI
Senior Architect/Project Manager (Major Aviation Infrastructure)
Egis in Canada
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
WW+P is part of 10N Collective: a group of urbanism, architecture and related design experts brought together by Egis Group. In 2026 SvN Architects and Planners and WW+P merged, creating…
Added 25 mins ago
SG
Production Supervisor
Stephano Group Ltd.
Toronto, ON · Etobicoke, ON
- Full-time
Assist the production manager in production operations, management and supervision of production staff.
Added 25 mins ago
CG
Dishwasher - Full Time
Compass Group Canada
Mississauga, ON
- Full-time
Use cleaning chemicals and protective equipment correctly, and report equipment problems, damage or unsafe conditions to the Production Manager.
Added 26 mins ago
Registration & Financial Aid Assistant
University of Toronto
Toronto, ON · Scarborough, ON
Working under the direction of the Student Services Manager, the Registration & Financial Aid Assistant serves as the first point of contact for student inquiries relating to enrolment and…
Added 40 mins ago
Retail Keyholder, Maje, Toronto Eaton Centre
SMCP NORTH AMERICA (US, CANADA)
Toronto, ON
We know that balance and well-being matter. That’s why we provide generous paid time off - plus paid parental leave, pet benefits, and resources like our Employee Assistance Program (EAP),…
Added 40 mins ago
C
Home Support Worker (HSW)
CarePartners
Kawartha Lakes, ON · Kirkfield, ON · Coboconk, ON
- Part-time
Home Support Workers are an integral part of a health care team, and in this role, you will encourage, support, and promote independence for patients in home and community care settings by…
Added 40 mins ago
SI
Manager, Health & Safety
Saputo Inc.
Port Coquitlam, BC
- Full-time
Saputo Flex Program, flexible work environment (schedule/location/time off) according to department needs
Added 40 mins ago
Support Services Worker - Regular Part Time
Hopewell Support Services
Guelph, ON
Hopewell is looking for a Regular Part Time Support Services Worker to join our Residential and Respite Services Team, supporting individuals with developmental and physical disabilities…
Added 40 mins ago
AF
Branch Manager - Office 1705
Attain Finance
North Vancouver, BC
- Full-time
“In 2015 I joined the company as an Assistant Manager. One year later I was promoted to Store Manager where I focused on building relationships and developing others in my store to help…
Added 40 mins ago
CH
Workplace Experience Coordinator
CBRE HV
Vancouver, BC
- Full-time
…look after every visitor and employee, keep events running on time, and resolve building issues before they are…
Added 40 mins ago
Health & Safety Coordinator
Pomerleau
Ottawa, ON
…standards, and ensuring compliance across our projects. As part of the Civil Operations team at Pomerleau Construction, you will support the growth of new and ongoing projects while…

Equitable

Client Care Representative, Group Benefits

Waterloo, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our customers.

We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling!

Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

Reports To: Manager, Group Client Care Centre
Department: Group Client Care Centre
Term: Permanent Full-Time
Schedule: Monday to Friday, 11:00 AM to 7:00 PM ET
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)

What you’ll do: The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our plan members, medical providers, and our regional sales and service offices). You’ll take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.

You will also use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.

What you’ll bring:

Previous experience in a phone-based customer service role is required
Previous experience in an insurance company, group benefits role, or a related medical field is preferred
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and difficult callers
Ability to handle high stress levels in a fast-paced production environment
Excellent verbal and written communication skills

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply About employer

More about this job

Responsibilities

Resolve health and dental benefits inquiries from plan members, medical providers, and internal teams, primarily by phone and also by email. Investigate suspicious claims and refer potential fraud concerns to the Fraud Investigations team.

Requirements

Previous experience in a phone-based customer service role is required; experience in insurance, group benefits, or a related medical field is preferred. Strong interpersonal, listening, verbal and written communication skills, along with the ability to manage difficult callers and perform in a fast-paced, high-stress environment, are required.

Skills

Phone-Based Customer Service
Group Benefits Knowledge
Health and Dental Insurance
Customer Inquiry Resolution
Interpersonal Skills
Active Listening
Verbal Communication
Written Communication
Stress Management
Fraud Detection
Investigative Skills
Email Support
Relationship Management
Accountability

Benefits

Incentive Pay
Annual Salary Reviews
Employer-Paid Benefits
Pension Matching
Competitive Vacation
Paid Volunteer Day
Employee Wellness

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Health Insurance
Dental Insurance
Plan Members
Medical Providers
Customer Service
Inbound Calls
Email Inquiries
Claims
Fraud Investigations
Fraud Detection
Client Care
Internal Customers
External Customers
Regional Sales and Service Offices
Issue Resolution
Hybrid Work
Waterloo, Ontario

Report this job