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Added 12 mins ago
Route Service Representative (4-Day Workweek)
Cintas
Montreal, QC
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell…
Added 12 mins ago
WC
Inside Sales Representative (Lloydminster, AB)
Wolseley Canada Inc.
Lloydminster, AB
- Full-time
Join the Lloydminster location as an Inside Sales Representative, where you'll provide exceptional customer service, prepare quotations, process orders, and support branch operations. We're…
Added 12 mins ago
RH
Sales Service Representative
RPM Home Services
London, ON
- Full-time
We are seeking a motivated and enthusiastic Entry Level Sales Representative to join our dynamic sales team. This role is ideal for individuals looking to start their career in sales and…
Added 12 mins ago
BV
Media Sales Representative
Best Version Media
North Bay, ON
- Full-time
If you love your community and want to get paid for building real relationships in it, this is the outside sales opportunity built for that - not a desk job, not a call centre.
Added 12 mins ago
FS
Sales And Marketing Representative
Fluid Seals & Packings Inc
Toronto, ON
- Full-time
Role Description The Sales and Marketing Representative is a full-time, hybrid role based in Toronto, ON, with flexibility for some work-from-home arrangements. This role involves…
Added 27 mins ago
L
Branch Manager - Office 1705
LendDirect
North Vancouver, BC
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 42 mins ago
C
Account Representative- Sales Training Program (Toronto) January 18, 2027 Start Date
CDW
Toronto, ON
- Full-time
…brands in the IT industry. Join us and you will start out as a Sales Account Representative with a dedicated career progression path towards Account Manager, Senior Account Manager and…
Added 42 mins ago
Temporary Sales Manager
David's Bridal
London, ON
…team, create a consistent environment of world class customer service, and exceed sales plan. You are a dynamic, attentive, and an inspiring leader who has mastered relationship building…
Added 42 mins ago
HE
Customer Service Sales Representative
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
…events, and brand experiences. We’re looking for a Customer Service Representative who enjoys working with people, learning new skills, and being part of a…
Added 1 hour ago
ND
Call Center Representative
Nelnet Diversified Services
Mississauga, ON
- Contract
Strong verbal and written communication skills. Previous customer service experience. Experience working in a call center environment. Comfortable managing a high volume of inbound and…
Added 1 hour ago
GT
Softgoods Associate (Part-Time)
Giant Tiger
Windsor, ON
- Part-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be…
Added 1 hour ago
GT
Cashier (Full-Time)
Giant Tiger
Saint-Jean-sur-Richelieu, QC
- Full-time
Ensures a high level of customer service at the checkouts;
Added 1 hour ago
GT
Store Associate (Full-Time)
Giant Tiger
Winnipeg, MB
- Full-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be…
Added 1 hour ago
National Accounts Financial Consultant
Scotiabank
Ottawa, ON
In an effort to identify new opportunities and ensure service alignment, you will connect with clients by phone and in writing, communicating marketing initiatives, conducting meaningful…
Added 1 hour ago
A
Retail Sales Representative
Acosta
Kelowna, BC
- Full-time
We are looking for a results-driven Sales Representative to serve our Big Box and Convenience Store customers. You will meet with customers to execute sales and merchandising strategies,…
Added 1 hour ago
IW
Outside Sales Representative
ICONIX Waterworks
London, ON
- Other
Source information about client’s business to anticipate opportunities to provide products and service to the customer
Added 1 hour ago
D
Business Development Manager / Toronto
Digicast
Toronto, ON
- Full-time
We are looking for a strategic, driven, relationship-focused sales professional to build and grow Digicast’s Toronto market.
Added 1 hour ago
Client Care Representative, Group Benefits
Equitable
Waterloo, ON
What you’ll do: The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our plan members, medical providers, and…
Added 2 hours ago
Q
Sales Development Representative
Quadient
Markham, ON
- $55,000 to $60,800 CAD / year
- Full-time
Love a good conversation? Get a buzz from a challenge? Want a sales career with real training, real targets and somewhere to go next?
Added 3 hours ago
ML
Territory Sales Representative
Morris Lee, Ltd.
Montreal, QC
- Full-time
Morris/Lee Ltd. is growing in Quebec, and we’re looking for an experienced, driven Territory Sales Representative to join our team.
Added 3 hours ago
C
Financial Services Representative II
CIBC
Kingston, ON
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 3 hours ago
IO
Easy Move Sales Representative
Irving Oil
Saint John, NB
- Full-time
As an Easy Move Sales Representative, you will engage with our residential customers and provide an excellent consumer experience while also working with other departments to assist in the…
Added 4 hours ago
AF
Client Service Representative - Calgary Brentwood Village (Part-Time)
ATB Financial
Calgary, AB
- Part-time
At ATB Financial, we're more than just a bank. We're a team dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing…
Added 5 hours ago
CG
Seasonal Visitor Services Representative Part Time, at Assiniboine Park Conservancy
Compass Group Canada
Winnipeg, MB
- $16.4 CAD / hour
- Part-time
Reporting to the Manager, Visitor & Retail Services, the Visitor Services Representative (VSR) will work within our various customer-service outlets in the park, including the Zoo,…
Added 5 hours ago
CG
Retail Services Representative Part Time Seasonal at Assiniboine Park
Compass Group Canada
Winnipeg, MB
- $16.4 CAD / hour
- Part-time
Reporting to the Manager, Visitor & Retail Services, the Retail Service Representative (RSR) will work within our various retail outlets in the Park, including the Zoo and the spectacular…

Equitable

Client Care Representative, Group Benefits

Waterloo, ON, Canada

Apply About employer

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our customers.

We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling!

Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

Reports To: Manager, Group Client Care Centre
Department: Group Client Care Centre
Term: Permanent Full-Time
Schedule: Monday to Friday, 11:00 AM to 7:00 PM ET
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)

What you’ll do: The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our plan members, medical providers, and our regional sales and service offices). You’ll take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.

You will also use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.

What you’ll bring:

Previous experience in a phone-based customer service role is required
Previous experience in an insurance company, group benefits role, or a related medical field is preferred
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and difficult callers
Ability to handle high stress levels in a fast-paced production environment
Excellent verbal and written communication skills

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply About employer

More about this job

Responsibilities

Resolve health and dental benefits inquiries from plan members, medical providers, and internal teams, primarily by phone and also by email. Investigate suspicious claims and refer potential fraud concerns to the Fraud Investigations team.

Requirements

Previous experience in a phone-based customer service role is required; experience in insurance, group benefits, or a related medical field is preferred. Strong interpersonal, listening, verbal and written communication skills, along with the ability to manage difficult callers and perform in a fast-paced, high-stress environment, are required.

Skills

Phone-Based Customer Service
Group Benefits Knowledge
Health and Dental Insurance
Customer Inquiry Resolution
Interpersonal Skills
Active Listening
Verbal Communication
Written Communication
Stress Management
Fraud Detection
Investigative Skills
Email Support
Relationship Management
Accountability

Benefits

Incentive Pay
Annual Salary Reviews
Employer-Paid Benefits
Pension Matching
Competitive Vacation
Paid Volunteer Day
Employee Wellness

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Health Insurance
Dental Insurance
Plan Members
Medical Providers
Customer Service
Inbound Calls
Email Inquiries
Claims
Fraud Investigations
Fraud Detection
Client Care
Internal Customers
External Customers
Regional Sales and Service Offices
Issue Resolution
Hybrid Work
Waterloo, Ontario

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