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Added 11 mins ago
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Advisory Agent, Member and Client Experience
Desjardins
Laval, QC · Caisse Desjardins de Saint-Martin de Laval
- Full-time
…colleagues who can help them with specialized needs. You are a proud ambassador of digital solutions and you advise members and clients on their use. You ensure that financial transactions…
Added 26 mins ago
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Banking Advisor Intern
RBC
Oakville, ON
- Full-time
…their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with other RBC partners to help clients…
Added 27 mins ago
OR
Neighbourhood Sales and Marketing Representatives + $1000 Signing Bonus - NS
OSL Retail Services
Halifax, NS
- Full-time
Drive and support the sale of Bell’s TV, Internet, Home Phone and Smart Home residential product suite by being a brand ambassador visiting residential customers face to face through…
Added 41 mins ago
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Wealth Operations Officer II Preferred Candidate
TD
Toronto, ON
- Full-time
Act as a brand ambassador for the function and the bank, both internally and / or externally
Added 41 mins ago
D
Advisory Agent, Member and Client Experience
Desjardins
Saint-Lin - Laurentides, QC
- Part-time
…colleagues who can help them with specialized needs. You are a proud ambassador of digital solutions and you advise members and clients on their use. You ensure that financial transactions…
Added 57 mins ago
PC
Bilingual Event Coordinator
Parkinson Canada
Ottawa, ON · Greater Ottawa Metropolitan Area
- $52,500 to $57,500 CAD / year
- Full-time
Be a positive ambassador for Parkinson Canada.
Added 1 hour ago
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Part Time Client Advisor
RBC
Duncan, BC
- Part-time
…Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients…
Added 1 hour ago
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Performance Engineering Lead
TD
Mississauga, ON · Toronto, ON
- Full-time
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
Added 1 hour ago
D
Advisory Agent, Member and Client Experience
Desjardins
Plessisville, QC · Caisse Desjardins de L'Érable
- Part-time
…colleagues who can help them with specialized needs. You are a proud ambassador of digital solutions and you advise members and clients on their use. You ensure that financial transactions…
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
Carlyle, SK
- Part-time
…Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients…
Added 1 hour ago
RB
Part Time Client Advisor
Royal Bank of Canada
Cowichan 1, BC · DUNCAN, British Columbia
- Part-time
…Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients…
Added 1 hour ago
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Talent Acquisition Advisor
BRP
Montreal, QC
- Full-time
…what makes BRP an unique place to work. You will be a true ambassador of the BRP culture and a match maker between the potential candidate and the hiring managers. Reporting to the Talent…
Added 1 hour ago
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Talent Acquisition Advisor
BRP
Valcourt, QC
- Full-time
…what makes BRP an unique place to work. You will be a true ambassador of the BRP culture and a match maker between the potential candidate and the hiring managers. Reporting to the Talent…
Added 1 hour ago
Driver Class 3
Sexton Family of Companies
Victoria, BC
Kenroc is proud to operate as a drug-free workplace.
Added 1 hour ago
Material Handler
Sexton Family of Companies
Victoria, BC
Kenroc is proud to operate as a drug-free workplace.
Added 2 hours ago
Y
Marketing Events Specialist - Brand Ambassador
YuJa
Toronto, ON · North York, ON
- $65,000 CAD / year
- Full-time
…digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and…
Added 2 hours ago
R
Branch Manager - Alpine Park
RBC
Calgary, AB
- Full-time
…capitalize on emerging market opportunities and act as an RBC Ambassador within the community you work in. Sharing common goals, purpose, vision, and values with other RBC partners, you…
Added 2 hours ago
R
Client Advisor
RBC
Carlyle, SK
- Part-time
…Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients…
Added 2 hours ago
R
Client Advisor
RBC
Kerrobert, SK
- Part-time
…Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients…
Added 2 hours ago
R
Branch Manager - Belmont
RBC
Calgary, AB
- Full-time
…capitalize on emerging market opportunities and act as an RBC Ambassador within the community you work in. Sharing common goals, purpose, vision, and values with other RBC partners, you…
Added 3 hours ago
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Driver-Mover (Full Time)
WINS (Women In Need Society)
Calgary, AB
- Full-time
Act as an ambassador for WINS both on and off the job
Added 3 hours ago
R
Banking Advisor
RBC
Thunder Bay, ON
- Full-time
…their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with other RBC partners to help clients…
Added 4 hours ago
IH
Human Resources Administrator
Interval House of Hamilton
Hamilton, ON
- Contract
This is an in-office and hands-on role supporting the day-to-day human resources needs of a busy, unionized nonprofit workplace. Working collaboratively with leadership, managers and…
Added 4 hours ago
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Bilingual Senior Talent Acquisition Specialist
BDO
Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Act as a brand ambassador for the firm, effectively communicating our employee value proposition, culture and career opportunities to prospective talent
Added 4 hours ago
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Bilingual Fraud Advisor Advice Centre- EN
RBC
Montreal, QC
- Full-time
You are a Bilingual Fraud Advisor within RBC Advice Centre as an RBC ambassador delivering an exceptional client experience. You champion the RBC brand and provide support to our clients as…

Equitable

Client Care Representative, Group Benefits

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our customers.

We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling!

Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

Reports To: Manager, Group Client Care Centre
Department: Group Client Care Centre
Term: Permanent Full-Time
Schedule: Monday to Friday, 11:00 AM to 7:00 PM ET
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)

What you’ll do: The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our plan members, medical providers, and our regional sales and service offices). You’ll take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.

You will also use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.

What you’ll bring:

Previous experience in a phone-based customer service role is required
Previous experience in an insurance company, group benefits role, or a related medical field is preferred
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and difficult callers
Ability to handle high stress levels in a fast-paced production environment
Excellent verbal and written communication skills

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply About employer

More about this job

Responsibilities

Resolve health and dental benefits inquiries from plan members, medical providers, and internal teams, primarily by phone and also by email. Investigate suspicious claims and refer potential fraud concerns to the Fraud Investigations team.

Requirements

Previous experience in a phone-based customer service role is required; experience in insurance, group benefits, or a related medical field is preferred. Strong interpersonal, listening, verbal and written communication skills, along with the ability to manage difficult callers and perform in a fast-paced, high-stress environment, are required.

Skills

Phone-Based Customer Service
Group Benefits Knowledge
Health and Dental Insurance
Customer Inquiry Resolution
Interpersonal Skills
Active Listening
Verbal Communication
Written Communication
Stress Management
Fraud Detection
Investigative Skills
Email Support
Relationship Management
Accountability

Benefits

Incentive Pay
Annual Salary Reviews
Employer-Paid Benefits
Pension Matching
Competitive Vacation
Paid Volunteer Day
Employee Wellness

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Health Insurance
Dental Insurance
Plan Members
Medical Providers
Customer Service
Inbound Calls
Email Inquiries
Claims
Fraud Investigations
Fraud Detection
Client Care
Internal Customers
External Customers
Regional Sales and Service Offices
Issue Resolution
Hybrid Work
Waterloo, Ontario

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