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Added 3 mins ago
CO
Job ID #32271: Lodge Clerk - All Upcoming Vacancies
City of Hamilton
Hamilton, ON
- Full-time
7. Understand and be familiar with simple accounting concepts, inventory tracking, ordering supplies and government claims.
Added 3 mins ago
D
Patient Care Coordinator - Dawson Dental - Treehouse Dental Care (Toronto)
dentalcorp
Toronto, ON · Dawson Dental - Treehouse Dental Care (Toronto)
- Full-time
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner
Added 3 mins ago
Operations Manager
GardaWorld
Sudbury, ON
Conduct investigations, as required, in collaboration with internal or external agencies to determine the causes of off-balance and claims and to resolve customer or shipper complaints;
Added 17 mins ago
XS
Test Automation Architect
Xaxis Solutions
Toronto, ON
- Contract
Insurance domain experience, including exposure to quote, policy, billing, claims, renewals, or endorsements.
Added 17 mins ago
SD
Spécialiste du soutien aux patients /Patient Support Specialist
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Provide accurate guidance on coverage determinations, prior authorization (PA) status, co-pay and patient assistance program eligibility, and claims adjudication
Added 17 mins ago
L
Senior Legal Counsel
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- Full-time
Support claims clearance, social media compliance, and new programme development (e.g., NIL, influencer initiatives), ensuring global guidelines work seamlessly in regional jurisdictions.
Added 17 mins ago
FA
P3 Project Manager, Infrastructure Asset Management
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Brampton, ON
- $100,000 to $115,000 CAD / year
- Full-time
Support the resolution of project issues, claims and commercial matters, working with internal and external stakeholders to mitigate risk and avoid escalation where possible;
Added 18 mins ago
IF
Property Appraiser - Major Loss
Intact FC
Ottawa, ON
- Full-time
We’re looking for an Property Claims Appraiser, Major Loss to join our growing team!
Added 18 mins ago
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Respond to emergencies and assist clients with their claims
Added 18 mins ago
Finance & Personnel Unit Lead
Government of Alberta
Hinton, AB
Overseeing accounts receivable, accounts payable, expense claims, reconciliations, and financial reporting activities.
Added 18 mins ago
F
Leadhand HET- Field
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Saskatoon, SK
- Full-time
Coordinate and schedule work orders and repairs, provide warranty decisions and administer claims as appropriate
Added 18 mins ago
E
Scheduling and Attendance Coordinator
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Ancaster, ON · The Meadows
- Part-time
Assists with leave administration activities including completing forms, challenging claims,
Added 33 mins ago
W
Parts Representative
Wajax
Acheson, AB
- Full-time
Service-Processing and issuing various invoices, purchase orders and warranty claims, tracking and reporting on department attendance, and assisting with payroll and bookkeeping…
Added 46 mins ago
G
Operations Manager
GardaWorld
Sudbury, ON · Greater Sudbury, ON
- Full-time
Conduct investigations, as required, in collaboration with internal or external agencies to determine the causes of off-balance and claims and to resolve customer or shipper complaints;
Added 46 mins ago
CI
National Account Manager - Retail
Canadian Industries Limited
Vaughan, ON
- Full-time
Coordinate resolution of customer business issues, including item setup, pricing discrepancies, claims, deductions and fulfillment concerns, working through the appropriate functional…
Added 46 mins ago
SA
Human Resource Business Partner
SAMSIC Assistance Canada Inc
Dorval, QC
- $75,000 CAD / year
- Full-time
Provide support and guidance regarding worker's compensation claims, Occupational Health and Safety tracking, and benefits enrollment in collaboration with our administrative teams in the…
Added 46 mins ago
PI
Legal Assistant - Tort Personal Injury
Preszler Injury Lawyers
Toronto, ON
- Full-time
…the Preszler Injury Lawyers has restricted its practice to claims arising from motor vehicle accidents, slip/trip and falls, product liability, sexual assault, wrongful dismissal, accident…
Added 48 mins ago
BC
Senior HR Generalist
Bronte Construction
Burlington, ON
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Added 1 hour ago
SD
Spécialiste du soutien aux patients /Patient Support Specialist
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Mississauga, ON
- Full-time
Provide accurate guidance on coverage determinations, prior authorization (PA) status, co-pay and patient assistance program eligibility, and claims adjudication
Added 1 hour ago
E
Senior Full-Stack Application Developer (Kotlin-Java/React)
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
…policy lifecycle, from underwriting and issuance to billing, claims, and commissions, across life, whole life, and annuity products for carriers around the…
Added 1 hour ago
YD
DENTAL ADMINISTRATOR
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- $25 to $33 CAD / hour
- Full-time
Submitting insurance claims accurately and efficiently
Added 1 hour ago
SS
Team Member Coordinator | Temporary Full Time | Days
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Elmira, ON
- Full-time
· Coordinate Third Parties on WSIB/WSBC Claims management, and Early & Safe Return to Work Programs and non-occupational leave of absences
Added 1 hour ago
C
Pharmacy Assistant
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Burnaby, BC · CAN > BC > Burnaby > Trapp
- Full-time
Supports specialty pharmacy workflows across prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment activities using established…
Added 1 hour ago
O
Insurance Coordinator (One-Year Contract)
Ovivo
Montreal, QC
- Contract
Maintain accurate insurance records and centralized databases, including policy information, renewal dates, premiums, claims data and outstanding action items.
Added 1 hour ago
CL
Senior Litigation Paralegal
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Brampton, ON
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Assist with investigation and management of transportation, personal-injury, property-damage and other claims.

Equitable

Disability Case Manager Coordinator

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

We are looking for a Disability Case Manager Coordinator to join our Group Life & Disability Claims team! You will provide timely and accurate support to the Group Life & Disability claims team. You will handle a variety of tasks including reviewing and categorizing all incoming correspondence, setting up new claims, and follow ups for outstanding information. The ability to seamlessly transition from various tasks as needs require, while maintaining priority-based organization are key skills to this role.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Handle inbound and outbound phone calls as well as written communication
Index incoming documentation accurately and within established turn around times
Set up new disability claims
Complete follow ups on new and existing claims via phone, email and/or letter
Complete templated letters for members, sponsors, doctors and lawyers
Issue expense payments to doctors, rehab providers, investigators, etc.
Prepare file copies for lawyers, doctors, and rehab providers
Request and review annual updates for extended duration disability claims
Prepare and send member applications for additional benefits (Canada Pension Plan)
Other duties as required

What you’ll bring:

Fluency in both French and English is required for this position, including the ability to speak, read, and write proficiently in both languages
Knowledge of Life and Disability claims adjudication processes
Superior interpersonal skills to manage relationships with internal and external clients. Clients can include Finance, I/T, other Group Departments, Group Offices, medical offices and physicians.
Ability to meet productivity and quality standards in a fast-paced production environment
Ability to interpret and apply contract provisions and administrative guidelines to determine eligibility for disability cases
Ability to work effectively in a team environment
Actively contribute to the teams’ continuous process improvement objectives
Strong verbal and written communication skills
Ability to organize, prioritize and maintain a high degree of accuracy
Strong mathematical skills
Strong computer skills, including the ability to work in several different systems at the same time
Knowledge of MS Office applications, and internal systems (ie. OnBase)
High degree of professionalism and discretion in handling confidential and sensitive issues
Willingness to adapt current processes, or take on additional tasks to improve efficiency and internal customer support provided to each Claims area
Ability to work well in a team environment as well as independently
Detail oriented and problem resolution skills
Bilingual in French and English would be an asset

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Supervisor, Life and Disability Claim Support
Department: Group Disability Life Claims
Term: Permanent Full-Time

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More about this job

Responsibilities

The Disability Case Manager Coordinator will support the Group Life & Disability claims team by managing incoming documentation, setting up new claims, and performing follow-ups. Responsibilities also include issuing payments, preparing file copies, and communicating with various stakeholders such as doctors, lawyers, and internal departments.

Requirements

Candidates must be fluent in both French and English and possess knowledge of Life and Disability claims adjudication processes. Strong organizational, mathematical, and computer skills are required to maintain accuracy and meet productivity standards in a fast-paced environment.

Skills

Disability claims adjudication
Bilingualism
French
English
Case management
Interpersonal skills
Communication skills
Mathematical skills
Computer skills
MS Office
OnBase
Problem resolution
Attention to detail
Professionalism
Time management
Data entry

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

Disability Claims
Life Insurance
Case Management
Claims Adjudication
Bilingual
French
English
OnBase
MS Office
Customer Support
Data Entry
Documentation
Finance
Healthcare Administration
Process Improvement
Confidentiality
Professionalism
Hybrid Work
Group Benefits
Canada Pension Plan

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