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Added 5 mins ago
SS
Account Coordinator - New Westminster, British Columbia, Canada
SCM Services d’assurances
New Westminster, BC
- Full-time
Working within a team environment, the Account Coordinator will be responsible for the account management relating to assigned key Insurer clients.
Added 5 mins ago
SJ
Smoking Cessation Coordinator
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Full-time
The Smoking Cessation Program Project Coordinator provides evidence‑informed counselling, education, and support to individuals seeking to reduce or quit commercial tobacco use. Using…
Added 6 mins ago
SJ
Administrative Support 9
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Part-time
…customer service demonstrating patience kindness and caring in an environment with multiple…
Added 6 mins ago
Accounting Coordinator
Stella's Cafe
Winnipeg, MB
Stella’s is looking for an Accounting Coordinator to join our Office team!
Added 6 mins ago
TB
Grain Supply Chain Manager
Tilray Brands, Inc.
Ste. Agathe, MB
- Full-time
Collaborate with the Operations Coordinator to ensure timely and accurate reporting to growers and seed cleaners.
Added 24 mins ago
WI
Junior Document Control Coordinator
WSP in Canada
BC · British Columbia, Canada
- Full-time
…drive successful project delivery. As a Junior Document Control Coordinator, you'll play an important role in supporting engineering and construction projects by ensuring project…
Added 24 mins ago
WI
Junior Document Control Coordinator
WSP in Canada
SK · Saskatchewan, Canada
- Full-time
…drive successful project delivery. As a Junior Document Control Coordinator, you'll play an important role in supporting engineering and construction projects by ensuring project…
Added 24 mins ago
WI
Junior Document Control Coordinator
WSP in Canada
AB · Alberta, Canada
- Full-time
…drive successful project delivery. As a Junior Document Control Coordinator, you'll play an important role in supporting engineering and construction projects by ensuring project…
Added 24 mins ago
WI
Junior Document Control Coordinator
WSP in Canada
MB · Manitoba, Canada
- Full-time
…drive successful project delivery. As a Junior Document Control Coordinator, you'll play an important role in supporting engineering and construction projects by ensuring project…
Added 24 mins ago
FH
Program Coordinator, Physician Quality Improvement (PQI)
Fraser Health Authority
Surrey, BC
- $32.43 to $46.62 CAD / hour
- Temporary
…Health is seeking a collaborative and results-driven Project Coordinator, Physician Quality Improvement (PQI) professional to help advance quality improvement initiatives that directly…
Added 38 mins ago
TC
Merchandise Coordinator
TJX Companies
Mississauga, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 43 mins ago
BP
Inclusion & Behaviour Support Coordinator
BGC Prince County
Summerside, PE
- Full-time
The Inclusion & Behaviour Support Coordinator is responsible for creating and maintaining a safe, respectful, and welcoming environment for all members, staff, and visitors at BGC Prince…
Added 44 mins ago
SD
Merchandising Crew Associate
Shoppers Drug Mart
Winnipeg, MB
- Full-time
Merchandise sections as per planograms, following merchandising standards and direction from the Store Development Coordinator and Project Leader.
Added 45 mins ago
CI
Smart Play Float
CHANCES Inc.
Charlottetown, PE
- Part-time
Report any incidents, accidents, or concerns to the Program Coordinator immediately.
Added 47 mins ago
SD
Specialist, Virtual Card Services
Shoppers Drug Mart
Mississauga, ON
- Full-time
…financial assistance programs, data management and acts as a coordinator for various projects. You will work closely with the program management team to deliver exceptional client…
Added 47 mins ago
SD
Manager, Acquisition Operations
Shoppers Drug Mart
Toronto, ON
- Full-time
Act as a central point of contact and coordinator for all operational integration activities, collaborating closely with Pharmacy Operations, IT, Finance, Real Estate, Legal, and HR to…
Added 49 mins ago
Case Manager
Department of Families
Winnipeg, MB
…Division of the Department of Families. The Residential Services Coordinator in this position provides case and resource management services to agencies and service providers who are…
Added 55 mins ago
W
Merchant
Westbeach
Vancouver, BC
- Full-time
Master Line Tracking: Own the master line board and seasonal buy log with the GTM Coordinator as the single source of truth for pricing, delivery, colour, bookings and units.
Added 55 mins ago
WI
Junior Document Control Coordinator
WSP in Canada
BC · British Columbia, Canada
- Full-time
…drive successful project delivery. As a Junior Document Control Coordinator, you'll play an important role in supporting engineering and construction projects by ensuring project…
Added 55 mins ago
H(
Member Services Coordinator
HRAI (Heating, Refrigeration and Air Conditioning Institute of Canada)
Mississauga, ON
- Full-time
…promotes a safe, responsible, and fair industry where indoor environment systems and refrigeration processes are handled by qualified professionals to ensure efficient, energy-conscious…
Added 1 hour ago
EI
Technical Customer Service & Logistics Coordinator
enerplace inc
Mississauga, ON
- From $28.44 CAD / hour
- Full-time
- On-site
…Title: Technical Customer Service & Logistics CoordinatorLocation: Mississauga, ON,…
Added 1 hour ago
FC
shipping coordinator
Fisher Coating
Squamish, BC
- $28 to $36 CAD / hour
- Full-time
- On-site
Job Summary* We are seeking a proactive and detail-oriented International Shipping Coordinator to join our team. In this vital role, you will oversee the efficient coordination of shipping…
Added 1 hour ago
OH
Care Coordinator - Mt Sinai Hospital
Ontario Health atHome
Toronto, ON
- Full-time
As a Hospital Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers…
Added 1 hour ago
OH
Care Coordinator - Temporary Float Position (Temporary)
Ontario Health atHome
Toronto, ON
- Full-time
As a Temporary Float Hospital Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with…
Added 1 hour ago
OH
Care Coordinator - Temporary - TRI - University Centre
Ontario Health atHome
Toronto, ON
- Full-time
As a Hospital Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers…

Equitable

Disability Case Manager Coordinator

Waterloo, ON, Canada

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Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

We are looking for a Disability Case Manager Coordinator to join our Group Life & Disability Claims team! You will provide timely and accurate support to the Group Life & Disability claims team. You will handle a variety of tasks including reviewing and categorizing all incoming correspondence, setting up new claims, and follow ups for outstanding information. The ability to seamlessly transition from various tasks as needs require, while maintaining priority-based organization are key skills to this role.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Handle inbound and outbound phone calls as well as written communication
Index incoming documentation accurately and within established turn around times
Set up new disability claims
Complete follow ups on new and existing claims via phone, email and/or letter
Complete templated letters for members, sponsors, doctors and lawyers
Issue expense payments to doctors, rehab providers, investigators, etc.
Prepare file copies for lawyers, doctors, and rehab providers
Request and review annual updates for extended duration disability claims
Prepare and send member applications for additional benefits (Canada Pension Plan)
Other duties as required

What you’ll bring:

Fluency in both French and English is required for this position, including the ability to speak, read, and write proficiently in both languages
Knowledge of Life and Disability claims adjudication processes
Superior interpersonal skills to manage relationships with internal and external clients. Clients can include Finance, I/T, other Group Departments, Group Offices, medical offices and physicians.
Ability to meet productivity and quality standards in a fast-paced production environment
Ability to interpret and apply contract provisions and administrative guidelines to determine eligibility for disability cases
Ability to work effectively in a team environment
Actively contribute to the teams’ continuous process improvement objectives
Strong verbal and written communication skills
Ability to organize, prioritize and maintain a high degree of accuracy
Strong mathematical skills
Strong computer skills, including the ability to work in several different systems at the same time
Knowledge of MS Office applications, and internal systems (ie. OnBase)
High degree of professionalism and discretion in handling confidential and sensitive issues
Willingness to adapt current processes, or take on additional tasks to improve efficiency and internal customer support provided to each Claims area
Ability to work well in a team environment as well as independently
Detail oriented and problem resolution skills
Bilingual in French and English would be an asset

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Supervisor, Life and Disability Claim Support
Department: Group Disability Life Claims
Term: Permanent Full-Time

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More about this job

Responsibilities

The Disability Case Manager Coordinator will support the Group Life & Disability claims team by managing incoming documentation, setting up new claims, and performing follow-ups. Responsibilities also include issuing payments, preparing file copies, and communicating with various stakeholders such as doctors, lawyers, and internal departments.

Requirements

Candidates must be fluent in both French and English and possess knowledge of Life and Disability claims adjudication processes. Strong organizational, mathematical, and computer skills are required to maintain accuracy and meet productivity standards in a fast-paced environment.

Skills

Disability claims adjudication
Bilingualism
French
English
Case management
Interpersonal skills
Communication skills
Mathematical skills
Computer skills
MS Office
OnBase
Problem resolution
Attention to detail
Professionalism
Time management
Data entry

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

Disability Claims
Life Insurance
Case Management
Claims Adjudication
Bilingual
French
English
OnBase
MS Office
Customer Support
Data Entry
Documentation
Finance
Healthcare Administration
Process Improvement
Confidentiality
Professionalism
Hybrid Work
Group Benefits
Canada Pension Plan

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