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Added 7 mins ago
TU
Practice Education Coordinator
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Plans and develops communication strategies and engages in complex communication and problem solving in collaboration with clinical course leads and program coordinator to maintain positive…
Added 7 mins ago
AE
Product Testing Coordinator
Arc'teryx Equipment
North Vancouver, BC
- Full-time
As the Footwear Product Testing Coordinator, you are responsible for supporting & executing the product testing programs and. In this role, you work closely with the footwear product…
Added 9 mins ago
T
Logistics Coordinator
Teknion
Toronto, ON
- Full-time
The Logistics Coordinator will provide support to the Toronto Consolidation and Logistics operational team, to ensure the effective management of all Consolidation activities. They will…
Added 9 mins ago
IG
Sales Support & Communications Coordinator
Informa Group Plc.
Toronto, ON
- Full-time
…individual to join our team. As the Sales Support and Communications Coordinator, you will be responsible for leading “end-to-end” delivery of sales initiatives that aim to recruit, inform,…
Added 22 mins ago
AS
Estimator
About Staffing
Calgary, AB
- Full-time
Support the Production Coordinator by providing clarification on project scopes, subcontractor inquiries, and construction-related questions.
Added 22 mins ago
TU
Operations & Faculty Coordinator
The University of British Columbia
Kelowna, BC
- $4,981 to $5,713 CAD / month
- Full-time
Located within the Faculty of Management, the Operations & Faculty Coordinator will report directly to the Manager, Dean’s Office, who provides overall direction and supervision. This…
Added 22 mins ago
M
HR & Administrative Coordinator
MNP
Kelowna, BC
- Full-time
Our client John Howard Society of Okanagan & Kootenay (JHSOK) is seeking an HR & Administrative Coordinator to join their team in Kelowna, BC. This role is ideal for someone with…
Added 53 mins ago
SM
Materials Coordinator – GIM and Labour & Delivery
St. Michael's Hospital
Toronto, ON
- Temporary
The primary responsibility of the Materials Coordinator is to coordinate and expedite flow of materials according to requirements as well as maintain and track general supplies and…
Added 55 mins ago
Hospital Based Case Coordinator (N3) - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
…mission, vision and values of the WRHA, the Hospital Based Case Coordinator (HBCC) receives referrals and conducts assessments to determine eligibility for Home Care program supports. The…
Added 1 hour ago
DC
IT and Cybersecurity Services Lead
Durham Community Health Centre
Oshawa, ON
- Full-time
…to evolve, we are seeking an IT and Cybersecurity Services Coordinator to help ensure our systems, infrastructure, and information assets remain secure, reliable, and aligned with the needs…
Added 1 hour ago
FH
Registered Nurse, Medicine
Fraser Health
Surrey, BC
- Full-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 1 hour ago
FH
Registered Nurse, Internal Medicine
Fraser Health
Surrey, BC
- Full-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 1 hour ago
OV
Research Ethics and Regulatory Coordinator - Full Time Temporary (Until Approx. October 2028) - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
- Full-time
The Research Ethics Board & Regulatory Coordinator is responsible for day-to-day operations of the Ethics Office, supporting the Oak Valley Health Research Ethics Board (OVH REB), and…
Added 1 hour ago
O
Senior Analyst, Research Operations
OICR
ON · MaRS Centre, Toronto, Ontario
- Contract
Ensures alignment of data in CaAwardNet with agreements in consultation with the Senior Research and Awards Coordinator in the Research Operations office.
Added 1 hour ago
BC
Project Coordinator - Civil Works - Major Projects - EHTH
Bird Construction
Mississauga, ON
- Full-time
Project Coordinator - Civil Works - Major Projects - EHTHReporting to the Project Manager for Civil infrastructure, the Project Coordinator will work closely with the Cross Functional Team…
Added 2 hours ago
KI
Operations Coordinator
Koala Insulation of Winnipeg
Winnipeg, MB
- Full-time
We're looking for an Operations Coordinator to work directly with the owners and help manage the day-to-day operations of the business.
Added 2 hours ago
CC
Account Executive
Cheil Canada
Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
…globally recognized brands. Powered by a team of 60+ creative problem-solvers, we thrive on pushing boundaries and redefining how brands engage with…
Added 2 hours ago
S
Field Data Coordinator
Semex
Guelph, ON
- Full-time
We are currently looking for a Field Data Coordinator to fill a newly created role, and join our Research and Innovation team. The Field Data Coordinator will serve as a key point for Semex…
Added 2 hours ago
A-
Centre Coordinator, Member Services
AMA - Alberta Motor Association
Grande Prairie, AB
- Full-time
As a Centre Coordinator within Member Services, you’re the first point of connection for our members - and the one who sets the tone for their entire experience. You bring energy,…
Added 2 hours ago
FS
Coordinator, Sales Operations (14 Month Contract)
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- $65,000 to $75,000 CAD / year
- Full-time
Ability to work independently, problem solve, take initiative and use good judgment.
Added 3 hours ago
UH
Clinical Research Coordinator III (CNS)
University Health Network
Toronto, ON
- Full-time
The Clinical Research Coordinator III collaborates with Investigators and the health care team to assume responsibility for the overall patient management and coordination of several…
Added 3 hours ago
VC
Coordinator, Patient Care (RN) - Acute & Ambulatory Care
Vancouver Coastal Health
Sechelt, BC
- $49.2 to $63.47 CAD / hour
- Temporary
Come work as a Coordinator, Patient Care (Acute & Ambulatory Care) with Vancouver Coastal Health (VCH) at Sechelt Hospital in Sechelt, BC. Apply now to join the team!
Added 3 hours ago
Human Resources Coordinator E049-26
Legal Aid BC
Vancouver, BC
Added 3 hours ago
UO
Operations & Faculty Coordinator
University of British Columbia
Kelowna, BC · UBCO | Engineering, Management and Education Building (EME)
- $4,981 to $5,713 CAD / month
- Full-time
Located within the Faculty of Management, the Operations & Faculty Coordinator will report directly to the Manager, Dean’s Office, who provides overall direction and supervision. This…
Added 3 hours ago
UO
Practice Education Coordinator
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Plans and develops communication strategies and engages in complex communication and problem solving in collaboration with clinical course leads and program coordinator to maintain positive…

Equitable

Disability Case Manager Coordinator

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

We are looking for a Disability Case Manager Coordinator to join our Group Life & Disability Claims team! You will provide timely and accurate support to the Group Life & Disability claims team. You will handle a variety of tasks including reviewing and categorizing all incoming correspondence, setting up new claims, and follow ups for outstanding information. The ability to seamlessly transition from various tasks as needs require, while maintaining priority-based organization are key skills to this role.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Handle inbound and outbound phone calls as well as written communication
Index incoming documentation accurately and within established turn around times
Set up new disability claims
Complete follow ups on new and existing claims via phone, email and/or letter
Complete templated letters for members, sponsors, doctors and lawyers
Issue expense payments to doctors, rehab providers, investigators, etc.
Prepare file copies for lawyers, doctors, and rehab providers
Request and review annual updates for extended duration disability claims
Prepare and send member applications for additional benefits (Canada Pension Plan)
Other duties as required

What you’ll bring:

Fluency in both French and English is required for this position, including the ability to speak, read, and write proficiently in both languages
Knowledge of Life and Disability claims adjudication processes
Superior interpersonal skills to manage relationships with internal and external clients. Clients can include Finance, I/T, other Group Departments, Group Offices, medical offices and physicians.
Ability to meet productivity and quality standards in a fast-paced production environment
Ability to interpret and apply contract provisions and administrative guidelines to determine eligibility for disability cases
Ability to work effectively in a team environment
Actively contribute to the teams’ continuous process improvement objectives
Strong verbal and written communication skills
Ability to organize, prioritize and maintain a high degree of accuracy
Strong mathematical skills
Strong computer skills, including the ability to work in several different systems at the same time
Knowledge of MS Office applications, and internal systems (ie. OnBase)
High degree of professionalism and discretion in handling confidential and sensitive issues
Willingness to adapt current processes, or take on additional tasks to improve efficiency and internal customer support provided to each Claims area
Ability to work well in a team environment as well as independently
Detail oriented and problem resolution skills
Bilingual in French and English would be an asset

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Supervisor, Life and Disability Claim Support
Department: Group Disability Life Claims
Term: Permanent Full-Time

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More about this job

Responsibilities

The Disability Case Manager Coordinator will support the Group Life & Disability claims team by managing incoming documentation, setting up new claims, and performing follow-ups. Responsibilities also include issuing payments, preparing file copies, and communicating with various stakeholders such as doctors, lawyers, and internal departments.

Requirements

Candidates must be fluent in both French and English and possess knowledge of Life and Disability claims adjudication processes. Strong organizational, mathematical, and computer skills are required to maintain accuracy and meet productivity standards in a fast-paced environment.

Skills

Disability claims adjudication
Bilingualism
French
English
Case management
Interpersonal skills
Communication skills
Mathematical skills
Computer skills
MS Office
OnBase
Problem resolution
Attention to detail
Professionalism
Time management
Data entry

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

Disability Claims
Life Insurance
Case Management
Claims Adjudication
Bilingual
French
English
OnBase
MS Office
Customer Support
Data Entry
Documentation
Finance
Healthcare Administration
Process Improvement
Confidentiality
Professionalism
Hybrid Work
Group Benefits
Canada Pension Plan

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