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Added 2 mins ago
PC
Senior Development Coordinator – Calgary
Porte Communities
Calgary, AB
- Full-time
A stocked office kitchen, great coffee, and healthy snacks for all-day fuel.
Added 48 mins ago
WB
Snow School Coordinator
Whistler Blackcomb
Whistler, BC
- Temporary
Responsible for inventory control of office supplies and/ or maintaining full inventory of flaik GPS equipment
Added 1 hour ago
CC
Coordinator, Parish and Community Outreach
Catholic Charities of Northeast Kansas
NB · Chiasson Office, NB
- Volunteer
Collaborate with Outreach, Volunteer Engagement, Development, Mission Operations, Marketing, Family Support Centers, and program staff to coordinate community engagement and respond to…
Added 1 hour ago
S
Suboxone Treatment Coordinator
Sipekne'katik
Indian Brook, NS
- Full-time
The Suboxone Treatment Coordinator reports to the Mental Wellness Coordinator and is responsible for a wide range of case management activities and programming offered for people engaged in…
Added 4 hours ago
SI
Assignment Coordinator, Live Events
Solotech Inc.
Montreal, QC · Pointe-aux-Trembles, QC
- Full-time
Employee assistance program to ensure personal health and well-being.
Added 4 hours ago
TH
Administrative Co-Ordinator - Haematology/Oncology
The Hospital for Sick Children
Toronto, ON
- Full-time
Coordinates and analyzes financial data for hospital, research and Alternate Funding Plan (AFP) accounts, processes foundation entries and consults with grant accountants escalating to…
Added 4 hours ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
Computer literacy, including experience with Microsoft Office programs, Brightspace (D2L) or other learning management systems, and clinical documentation programs such as CompTracker.
Added 5 hours ago
DC
Coordinator, East D-Camps (13-Month Contract)
Diabetes Canada
NB · New Brunswick, Canada
- Contract
We’re seeking a Coordinator, D-Camps to support our Mission Team and our Diabetes Camp program. The Coordinator will be responsible for providing leadership to the summer camp programs and…
Added 6 hours ago
AH
Administrative Support III
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
Reporting to the managers of Gastroenterology/Hepatology and GI Central Access Triage, the casual Administrative Support III plays a key role in supporting the delivery of efficient,…
Added 8 hours ago
VH
RN/RPN - Child & Family Program (Toronto Central)
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
…providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a…
Added 8 hours ago
VH
Registered Practical Nurse - Foot Care Nurse
VHA Home HealthCare
Toronto, ON · Soudan Office
- Part-time
…providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a…
Added 8 hours ago
VH
Volunteer, PPE Delivery
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
Program Assistant or/Coordinator or/Supervisor will be available for feedback and support.
Added 8 hours ago
VH
RN/RPN - Child & Family Program (Central West)
VHA Home HealthCare
Mississauga, ON · Toronto, ON
- Part-time
…providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a…
Added 8 hours ago
VH
Out and About Seniors Escort Support, Volunteer
VHA Home HealthCare
Toronto, ON · Soudan Office
- Part-time
…providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a…
Added 8 hours ago
VH
RN/RPN - Palliative Care Program (Central Region)
VHA Home HealthCare
Toronto, ON · Lawrence Office
- Full-time
…providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a…
Added 8 hours ago
VH
RPN - Hospital Partnership Program (Eastern Region)
VHA Home HealthCare
ON · Oshawa, ON
- Part-time
…providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a…
Added 8 hours ago
MP
Assistant Event Coordinator
Music PEI
Charlottetown, PE
- Full-time
This project is funded by Skills PEI and the Work Experience PEI Program. In order to be eligible, applicants must be:
Added 8 hours ago
Scheduling Clerk - Home Care
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of a Team Manager within the Home Care Program, the Scheduling Clerk, in collaboration with the Resource Coordinator, assists in the maintenance of Direct Service Staff*…
Added 8 hours ago
GO
Bilingual Intake Screener
Government of PEI
Charlottetown, PE
- Full-time
This position is responsible to provide intake assessment and service for all program eligibility/ ineligibility within Social Programs. As part of the Social Programs integrated client…
Added 8 hours ago
CO
Disability and Wellness Coordinator (temporary position up to two (2) years)
City of Saint John
Saint John, NB
- Temporary
…management files, assessing any barriers to ensure timely, effective and successful return-to-work plans. The Disability and Wellness Coordinator will collaborate with internal and external…
Added 8 hours ago
UO
Coordinator, Academic Communications, Faculty of Science
University of the Fraser Valley
Abbotsford, BC
- Full-time
The Coordinator supports the Dean’s office on agreements and partnerships, and provides administrative support to Faculty Council and various subcommittees. This position is responsible for…
Added 8 hours ago
AS
Family Support Coordinator
Alzheimer Society of PEI
Charlottetown, PE
- Full-time
The Family Support Coordinator implements ASPEI’s First Link program and other services to support persons and families affected by dementia:
Added 9 hours ago
7D
Experienced Dental Assistant
7 Days Dental
Unionville, ON
- $24 to $26 CAD / hour
- Full-time
- On-site
YOU MUST HAVE A CANADIAN DENTAL ASSISTANT CERTIFICATE/HARP OR 2* *YEARS CANADIAN DENTAL OFFICE EXPERIENCE WITH HARP TO APPLY TO THIS POSITION!!!* The team at 7 Days Dental are looking to…
Added 9 hours ago
Resource Coordinator
Department of Families
Flin Flon, MB · The Pas, MB
The Resource Coordinator is responsible for duties relating to the delivery of services for multiple programs that may include the Child and Family Services, Community Living disabilities…
Added 9 hours ago
Court Clerk/Monitor
Region of Waterloo
Kitchener, ON
Assists and acts as a liaison to the presiding Justice of the Peace (JOP) in the courtroom. Creates and certifies accurate, complete recordings of all court proceedings. Prepares, updates,…

Equitable

Disability Case Manager Coordinator

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

We are looking for a Disability Case Manager Coordinator to join our Group Life & Disability Claims team! You will provide timely and accurate support to the Group Life & Disability claims team. You will handle a variety of tasks including reviewing and categorizing all incoming correspondence, setting up new claims, and follow ups for outstanding information. The ability to seamlessly transition from various tasks as needs require, while maintaining priority-based organization are key skills to this role.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Handle inbound and outbound phone calls as well as written communication
Index incoming documentation accurately and within established turn around times
Set up new disability claims
Complete follow ups on new and existing claims via phone, email and/or letter
Complete templated letters for members, sponsors, doctors and lawyers
Issue expense payments to doctors, rehab providers, investigators, etc.
Prepare file copies for lawyers, doctors, and rehab providers
Request and review annual updates for extended duration disability claims
Prepare and send member applications for additional benefits (Canada Pension Plan)
Other duties as required

What you’ll bring:

Fluency in both French and English is required for this position, including the ability to speak, read, and write proficiently in both languages
Knowledge of Life and Disability claims adjudication processes
Superior interpersonal skills to manage relationships with internal and external clients. Clients can include Finance, I/T, other Group Departments, Group Offices, medical offices and physicians.
Ability to meet productivity and quality standards in a fast-paced production environment
Ability to interpret and apply contract provisions and administrative guidelines to determine eligibility for disability cases
Ability to work effectively in a team environment
Actively contribute to the teams’ continuous process improvement objectives
Strong verbal and written communication skills
Ability to organize, prioritize and maintain a high degree of accuracy
Strong mathematical skills
Strong computer skills, including the ability to work in several different systems at the same time
Knowledge of MS Office applications, and internal systems (ie. OnBase)
High degree of professionalism and discretion in handling confidential and sensitive issues
Willingness to adapt current processes, or take on additional tasks to improve efficiency and internal customer support provided to each Claims area
Ability to work well in a team environment as well as independently
Detail oriented and problem resolution skills
Bilingual in French and English would be an asset

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Supervisor, Life and Disability Claim Support
Department: Group Disability Life Claims
Term: Permanent Full-Time

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More about this job

Responsibilities

The Disability Case Manager Coordinator will support the Group Life & Disability claims team by managing incoming documentation, setting up new claims, and performing follow-ups. Responsibilities also include issuing payments, preparing file copies, and communicating with various stakeholders such as doctors, lawyers, and internal departments.

Requirements

Candidates must be fluent in both French and English and possess knowledge of Life and Disability claims adjudication processes. Strong organizational, mathematical, and computer skills are required to maintain accuracy and meet productivity standards in a fast-paced environment.

Skills

Disability claims adjudication
Bilingualism
French
English
Case management
Interpersonal skills
Communication skills
Mathematical skills
Computer skills
MS Office
OnBase
Problem resolution
Attention to detail
Professionalism
Time management
Data entry

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

Disability Claims
Life Insurance
Case Management
Claims Adjudication
Bilingual
French
English
OnBase
MS Office
Customer Support
Data Entry
Documentation
Finance
Healthcare Administration
Process Improvement
Confidentiality
Professionalism
Hybrid Work
Group Benefits
Canada Pension Plan

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