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Added 16 mins ago
AI
Production Supervisor
Aversan Inc.
Montreal, QC
- Full-time
We are currently seeking a qualified Production Supervisor - Industrialization to join our team. This role leads a team of Manufacturing Engineers, Industrial Engineers, and Technologists,…
Added 18 mins ago
Associate Director, Investments
Marcus & Millichap
Toronto, ON
Self-directed, with the drive to grow your production on a platform built for scale
Added 18 mins ago
Associate Director, Investments
Marcus & Millichap
Vancouver, BC
Self-directed, with the drive to grow your production on a platform built for scale
Added 18 mins ago
Associate Director, Investments
Marcus & Millichap
AB
Self-directed, with the drive to grow your production on a platform built for scale
Added 33 mins ago
IG
Equipment Operator
Inland Group of Companies
Ottawa, ON · ITC Ottawa
- Full-time
Monitor glycol processing equipment units to assure optimum production and efficiency;
Added 33 mins ago
IG
Equipment Operator - Processing
Inland Group of Companies
St. John's, NL · ITC St. John's
- Full-time
Monitor glycol processing equipment units to assure optimum production and efficiency;
Added 33 mins ago
IG
Equipment Operator - Processing
Inland Group of Companies
Toronto, ON · ITC Toronto
- Full-time
Monitor glycol processing equipment units to assure optimum production and efficiency;
Added 43 mins ago
C
Procurement Specialist
Celgard
Port Colborne, ON · ABSCA – Port Colborne Plant
- Full-time
Collaborate extensively with Maintenance Manager and Production Manager to understand and anticipate procurement needs.
Added 43 mins ago
C
Accounting Specialist
Celgard
Port Colborne, ON · ABSCA – Port Colborne Plant
- Full-time
Working towards a professional accounting designation such as Chartered Professional Accountant (CPA) is preferred.
Added 43 mins ago
L&
Assistant Store Manager - Halton Hills Premium Outlet
Lindt & Sprüngli USA
Halton Hills, ON · LCA - CAN - Retail - Halton Hills Premium Outlet - ON
- Full-time
…innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four…
Added 43 mins ago
L&
Assistant Store Manager - Masonville
Lindt & Sprüngli USA
London, ON · LCA - CAN - Retail - Masonville Place - ON
- Full-time
…innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four…
Added 43 mins ago
L&
Gérant(e) de Magasin/Retail Store Manager - Place Ste-Foy
Lindt & Sprüngli USA
Quebec, QC · LCA - CAN - Retail - Place Ste-Foy - QC
- Full-time
…la fabrication de chocolat haut de gamme, avec 12 sites de production en Europe et aux États-Unis, ainsi que des sociétés de distribution et de vente sur quatre…
Added 43 mins ago
L&
National Account Manager - West
Lindt & Sprüngli USA
Vancouver, BC · BC
- Full-time
Added 43 mins ago
L&
Assistant Store Manager - Sherway Gardens
Lindt & Sprüngli USA
ON · LCA - CAN - Retail - Sherway Gardens - ON
- Full-time
…innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four…
Added 43 mins ago
L&
Retail Store Manager - Sherway Gardens
Lindt & Sprüngli USA
ON · LCA - CAN - Retail - Sherway Gardens - ON
- Full-time
…innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four…
Added 43 mins ago
L&
Assistant Store Manager - GTA
Lindt & Sprüngli USA
Toronto, ON · LCA - CAN - Corporate - Head Office - Toronto - ON
- Full-time
…innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four…
Added 46 mins ago
SG
Estimator
Silliker Glass
Borden-Carleton, PE
- Full-time
Verify dimensions, clearances, hardware requirements and configurations for manufacturability before orders are released to production.
Added 1 hour ago
E
Security Specialist
Ericsson
Ottawa, ON
- Full-time
We are looking for an experienced Security Specialist to join a hands-on security operations team supporting customer production environments. You will help verify secure configurations,…
Added 1 hour ago
IP
Account Coordinator - New Westminster, British Columbia, Canada
International Programs Group
New Westminster, BC
- Full-time
Added 1 hour ago
D
Manager, Commercial Assurance (Calgary)
Deloitte
Calgary, AB
- Full-time
…complex commercial agreements, capital projects, supply chain, production and revenue accounting, and third-party cost assurance. We help clients protect value by assessing whether costs,…
Added 1 hour ago
JI
Planification et analyse financières/Financial Planning and Analysis - Analyste de données/Data Analyst
JAM Industries
Baie-D'Urfé, QC
- Full-time
Automatiser les processus de production de rapports et de gestion des données, documenter les solutions et recommander des occasions d’amélioration de l’efficacité et de la fiabilité.
Added 1 hour ago
B
Intern, Methods (Winter 2027)
Bombardier
Mississauga, ON
- Volunteer
How to present ideas to multiple areas of the business (Production, Management, Internal Team, etc.)
Added 2 hours ago
O
Manager, Sustainable Investing - Private Equity
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Advise investment team on production of SI-related materials for investment committee requirements
Added 2 hours ago
S
Gestionnaire des finances / Finance Manager
Side
Montreal, QC
- Full-time
…clôture mensuelle, la préparation des états financiers, la production et l’analyse de rapports financiers et de gestion, ainsi que la collaboration avec les membres de l’équipe des finances…
Added 2 hours ago
BO
Canada | Toronto | Global Technology Summer Analyst - Software Engineer | 2027
Bank of America
Toronto, ON
- Volunteer
Participate in software development, testing, deployment, and production support, including CI/CD activities such as branching, pull requests, issue triage, merge and conflict resolution,…

Equitable

Disability Case Manager Coordinator

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

We are looking for a Disability Case Manager Coordinator to join our Group Life & Disability Claims team! You will provide timely and accurate support to the Group Life & Disability claims team. You will handle a variety of tasks including reviewing and categorizing all incoming correspondence, setting up new claims, and follow ups for outstanding information. The ability to seamlessly transition from various tasks as needs require, while maintaining priority-based organization are key skills to this role.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Handle inbound and outbound phone calls as well as written communication
Index incoming documentation accurately and within established turn around times
Set up new disability claims
Complete follow ups on new and existing claims via phone, email and/or letter
Complete templated letters for members, sponsors, doctors and lawyers
Issue expense payments to doctors, rehab providers, investigators, etc.
Prepare file copies for lawyers, doctors, and rehab providers
Request and review annual updates for extended duration disability claims
Prepare and send member applications for additional benefits (Canada Pension Plan)
Other duties as required

What you’ll bring:

Fluency in both French and English is required for this position, including the ability to speak, read, and write proficiently in both languages
Knowledge of Life and Disability claims adjudication processes
Superior interpersonal skills to manage relationships with internal and external clients. Clients can include Finance, I/T, other Group Departments, Group Offices, medical offices and physicians.
Ability to meet productivity and quality standards in a fast-paced production environment
Ability to interpret and apply contract provisions and administrative guidelines to determine eligibility for disability cases
Ability to work effectively in a team environment
Actively contribute to the teams’ continuous process improvement objectives
Strong verbal and written communication skills
Ability to organize, prioritize and maintain a high degree of accuracy
Strong mathematical skills
Strong computer skills, including the ability to work in several different systems at the same time
Knowledge of MS Office applications, and internal systems (ie. OnBase)
High degree of professionalism and discretion in handling confidential and sensitive issues
Willingness to adapt current processes, or take on additional tasks to improve efficiency and internal customer support provided to each Claims area
Ability to work well in a team environment as well as independently
Detail oriented and problem resolution skills
Bilingual in French and English would be an asset

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Supervisor, Life and Disability Claim Support
Department: Group Disability Life Claims
Term: Permanent Full-Time

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More about this job

Responsibilities

The Disability Case Manager Coordinator will support the Group Life & Disability claims team by managing incoming documentation, setting up new claims, and performing follow-ups. Responsibilities also include issuing payments, preparing file copies, and communicating with various stakeholders such as doctors, lawyers, and internal departments.

Requirements

Candidates must be fluent in both French and English and possess knowledge of Life and Disability claims adjudication processes. Strong organizational, mathematical, and computer skills are required to maintain accuracy and meet productivity standards in a fast-paced environment.

Skills

Disability claims adjudication
Bilingualism
French
English
Case management
Interpersonal skills
Communication skills
Mathematical skills
Computer skills
MS Office
OnBase
Problem resolution
Attention to detail
Professionalism
Time management
Data entry

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

Disability Claims
Life Insurance
Case Management
Claims Adjudication
Bilingual
French
English
OnBase
MS Office
Customer Support
Data Entry
Documentation
Finance
Healthcare Administration
Process Improvement
Confidentiality
Professionalism
Hybrid Work
Group Benefits
Canada Pension Plan

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