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Added 1 min ago
CT
Transitional Case Manager, Substance Use Disorder Service (SUDS)
CMHA Thames Valley Addiction and Mental Health Services
London, ON
- $27.14 to $30.01 CAD / hour
- Full-time
Transitional Case Manager Addictions, Substance Use Disorder Service (SUDS)
Added 1 min ago
BT
Audit and Accounting Manager
Baker Tilly WM
Vancouver, BC
- Full-time
We are looking for an Audit & Accounting Manager to join our team - bring your ambition and shape what comes next. Be part of something bigger. Build with us today - Now. For tomorrow.
Added 1 min ago
O
Senior Analyst, Research Operations
OICR
ON · MaRS Centre, Toronto, Ontario
- Contract
Status: Full-time, Temporary (January 2027 to October 2027)
Added 1 min ago
FT
Student Awards Team Lead - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
This position is subject to the terms of Appendix D in the Full-Time Support Staff Collective Agreement.
Added 1 min ago
FT
Systems Coordinator – Degree Audit - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
This position is subject to the terms of Appendix D in the Full-Time Support Staff Collective Agreement.
Added 1 min ago
MC
#2026-091 |Community Outreach Worker - Sage House
Mount Carmel Clinic
Winnipeg, MB
- Full-time
Under the direction of the Program Manager, the Outreach Worker will offer early intervention for women involved in the sex trade through empathetic first response street level engagement…
Added 16 mins ago
Account Manager
Grainger Businesses
Saskatoon, SK
…reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic…
Added 16 mins ago
General Duty Nurse (N2) - Renal Nursing Relief Team - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
…may be eligible to earn an additional $5.95/hour when working full-time hours within a prescribed six-month reporting period. (Effective April 1, 2025 – March 31st…
Added 16 mins ago
NA
Warehouse Lead
Nationwide Auto Glass
ON · Mississauga, ON
- Full-time
…we have an exciting career to offer. A personalized training program, which can last up to 6 months, is included at our expense. A great challenge awaits…
Added 16 mins ago
UH
Client Care Attendant - Long-term Ventilation/Enhanced Living Services & Transitional Home Vent Services
University Health Network
Toronto, ON
- Part-time
Experience preferably at least one year of full-time equivalent work experience within the past three years.
Added 16 mins ago
UH
Administrative Quality Lead
University Health Network
Toronto, ON
- Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 16 mins ago
UH
Registered Nurse - Long Term Ventilator and Respiratory Complex Continuing Care
University Health Network
Toronto, ON
- Part-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 16 mins ago
C
IT Procurement Category Manager
Co-operators
Burlington, ON · Guelph, ON · Mississauga, ON · Toronto, ON
- Full-time
The IT Procurement Category Manager of Corporate Services will facilitate the establishment of overall process, policies and controls to ensure the effective government of the corporate…
Added 31 mins ago
PR
Administrative Assistant (Full-Time)
PARC Retirement Living
West Vancouver, BC
- Full-time
Permanent, Full-Time (30-40 hrs) | Benefited Position | Schedule: Tuesday to Saturday | Shift: 10:00am - 6:00pm | Hourly Rate: $27.63 - $28.73
Added 31 mins ago
CH
Personal Support Worker- Apsley
CBI Home Health
Faraday, ON · Apsley, ON
- Part-time
…teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at…
Added 31 mins ago
CH
Personal Support Worker- Uxbridge/ Port Perry
CBI Home Health
Uxbridge, ON
- Part-time
Full-Time, Part-Time and Casual hours available
Added 31 mins ago
CH
Personal Support Worker- Havelock/ Norwood/ Douro
CBI Home Health
ON · Havelock, ON
- Part-time
…teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at…
Added 31 mins ago
R
Enterprise Change Enablement Manager
RBC
Toronto, ON
- Full-time
Join RBC's IT Change Management team as an Enterprise Change Enablement Manager and drive the modernization of our IT change processes. You'll balance tactical template management with…
Added 44 mins ago
AU
HR Specialist
Alsco Uniforms
Edmonton, AB
- Full-time
…location and region. This position reports directly to the General Manager with a dotted line to the Regional Human Resources Business…
Added 44 mins ago
AH
Registered Nurse
Alberta Health Services
Alexis Whitecourt 232, AB · Whitecourt, AB
- Temporary
Transition Company: Assisted Living Alberta Classification: Registered Nurse Union: United Nurses of Alberta Unit and Program: Home Care Case Manager Primary Location: Whitecourt Healthcare…
Added 44 mins ago
AU
HR Specialist
Alsco Uniforms
Surrey, BC
- Full-time
…location and region. This position reports directly to the General Manager with a dotted line to the Regional Human Resources Business…
Added 44 mins ago
KP
Senior Marketing Manager
Kingfisher Pacific Resort & Spa
Courtenay, BC
- Contract
Under the current Marketing Manager, Kingfisher underwent a full brand refresh both on-site and online in close partnership with a creative agency; launched a new resort website; and…
Added 44 mins ago
AG
Program Specialist I
Allegis Global Solutions
Mississauga, ON
- Full-time
The Program Specialist I is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition…
Added 44 mins ago
CI
Water Treatment Account Manager
Chem-Aqua, Inc.
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
…support our growth strategy. We offer an unparalleled training program, uncapped income potential, and a culture that recognizes results, yet embraces the importance of work/life balance.…
Added 44 mins ago
WO
Territory Manager - LCBO-Conv (GTA East) (Full Time)
Women of the Vine & Spirits
Toronto, ON
- Full-time
As a full-time benefits-eligible employee, you can participate in the Group Flexible Benefits Plan and the Registered Retirement Savings Program (RRSP). The Benefits Plan includes…

Equitable

Disability Case Manager Coordinator

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

We are looking for a Disability Case Manager Coordinator to join our Group Life & Disability Claims team! You will provide timely and accurate support to the Group Life & Disability claims team. You will handle a variety of tasks including reviewing and categorizing all incoming correspondence, setting up new claims, and follow ups for outstanding information. The ability to seamlessly transition from various tasks as needs require, while maintaining priority-based organization are key skills to this role.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Handle inbound and outbound phone calls as well as written communication
Index incoming documentation accurately and within established turn around times
Set up new disability claims
Complete follow ups on new and existing claims via phone, email and/or letter
Complete templated letters for members, sponsors, doctors and lawyers
Issue expense payments to doctors, rehab providers, investigators, etc.
Prepare file copies for lawyers, doctors, and rehab providers
Request and review annual updates for extended duration disability claims
Prepare and send member applications for additional benefits (Canada Pension Plan)
Other duties as required

What you’ll bring:

Fluency in both French and English is required for this position, including the ability to speak, read, and write proficiently in both languages
Knowledge of Life and Disability claims adjudication processes
Superior interpersonal skills to manage relationships with internal and external clients. Clients can include Finance, I/T, other Group Departments, Group Offices, medical offices and physicians.
Ability to meet productivity and quality standards in a fast-paced production environment
Ability to interpret and apply contract provisions and administrative guidelines to determine eligibility for disability cases
Ability to work effectively in a team environment
Actively contribute to the teams’ continuous process improvement objectives
Strong verbal and written communication skills
Ability to organize, prioritize and maintain a high degree of accuracy
Strong mathematical skills
Strong computer skills, including the ability to work in several different systems at the same time
Knowledge of MS Office applications, and internal systems (ie. OnBase)
High degree of professionalism and discretion in handling confidential and sensitive issues
Willingness to adapt current processes, or take on additional tasks to improve efficiency and internal customer support provided to each Claims area
Ability to work well in a team environment as well as independently
Detail oriented and problem resolution skills
Bilingual in French and English would be an asset

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Supervisor, Life and Disability Claim Support
Department: Group Disability Life Claims
Term: Permanent Full-Time

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More about this job

Responsibilities

The Disability Case Manager Coordinator will support the Group Life & Disability claims team by managing incoming documentation, setting up new claims, and performing follow-ups. Responsibilities also include issuing payments, preparing file copies, and communicating with various stakeholders such as doctors, lawyers, and internal departments.

Requirements

Candidates must be fluent in both French and English and possess knowledge of Life and Disability claims adjudication processes. Strong organizational, mathematical, and computer skills are required to maintain accuracy and meet productivity standards in a fast-paced environment.

Skills

Disability claims adjudication
Bilingualism
French
English
Case management
Interpersonal skills
Communication skills
Mathematical skills
Computer skills
MS Office
OnBase
Problem resolution
Attention to detail
Professionalism
Time management
Data entry

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

Disability Claims
Life Insurance
Case Management
Claims Adjudication
Bilingual
French
English
OnBase
MS Office
Customer Support
Data Entry
Documentation
Finance
Healthcare Administration
Process Improvement
Confidentiality
Professionalism
Hybrid Work
Group Benefits
Canada Pension Plan

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