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Added 9 mins ago
M
Stopping The Violence Counsellor (Full Time, Fixed Term until March 31, 2027)
MOSAIC
Vancouver, BC
- Full-time
Prepare regular reports for the manager on the achievement of quality standards in the program.
Added 9 mins ago
UO
Finance Manager
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- $8,087.08 to $12,117.08 CAD / month
- Full-time
The Finance Manager reports to the Associate Director, Facilities Finance. He/She works closely with Unit and Department directors, managers and administrators to provide strategic…
Added 9 mins ago
CC
Security Guard - Dual Rate Security Guard / Supervisor
Century Casinos Inc
Edmonton, AB
- Full-time
This is a great opportunity for an experienced casino security professional who enjoys being part of the front-line team but also wants the opportunity to step into a leadership role when…
Added 9 mins ago
CO
Coordinator, Content Marketing
CANADIAN OLYMPIC COMMITTEE
Toronto, ON · Montreal, QC
- $47,800 to $65,700 CAD / year
- Full-time
The COC is looking for a bilingual Coordinator to join its Content Marketing team. Reporting to the Manager, Social Media Strategy, this individual is responsible for activating the…
Added 9 mins ago
FF
Group Fitness Instructor
Fuse Fitness Studio
AB · Calgary, AB
- Part-time
Ensure all sessions and classes start on time and communicate facility and program information to customers.
Added 9 mins ago
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Business Architect Portfolio Management - Rise Program
BMO
Toronto, ON · FCP
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 23 mins ago
A
Manager, Enterprise Service Desk (Tier 1)
Abacus
NB · Chiasson Office, NB
- Full-time
The Manager, Enterprise Service Desk (ESD) is a tactical leadership role responsible for the daily execution, management, and enablement of the Tier 1 Enterprise Service Desk staff.
Added 23 mins ago
CO
Nutritional Aide
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with…
Added 23 mins ago
LH
Occupational Therapist - LTD
Lifemark Health Group
Squamish, BC
- Contract
You will provide both individual and program-based treatments and assessments for individuals in Long Term Disability, and support veterans, Canadian Armed Forces members, first responders,…
Added 23 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
…around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new…
Added 23 mins ago
AI
General Labourer
American Iron & Metal (AIM)
Windsor, ON
- Full-time
Full time permanent position, vacation, benefits and a RRSP matching program
Added 23 mins ago
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Finance Lead, Operations Support-EN
CAE
Montreal, QC
- Full-time
…clients and employees are ready for the moments that matter. Be part of a team where your work makes a difference. You’ll work on impactful projects and turn ideas into reality while…
Added 23 mins ago
AE
Manager, Geosciences
Associated Engineering
AB · Edmonton, AB
- Full-time
Associated Environmental Consultants, part of the Associated Engineering Group of companies, is a proudly Canadian, employee-owned organization. We are seeking an experienced and dynamic…
Added 24 mins ago
PC
Store Manager
Prime Communications Canada Inc
Cornwall, ON
- Full-time
We see the importance of teamwork: success is the responsibility of everyone. Every role has a significant part to play
Added 24 mins ago
FT
Part-Time Faculty – Pre-Health Sciences Pathway to Certificates and Diplomas (PCD1)
Fanshawe Toronto@ILAC
London, ON
- Part-time
Fanshawe College is seeking qualified Part-Time Faculty to teach in the Pre-Health Sciences Pathway to Certificates and Diplomas (PCD1) program for the Winter 2027 term.
Added 24 mins ago
TT
First Mile Transportation Manager - 12 Month Contract
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $89,208 to $135,086.4 CAD / year
- Full-time
We’re looking for a First Mile Transportation Manager - 12 Month Contract to lead a critical national transportation network, overseeing 40,000-50,000 annual linehaul movements across…
Added 24 mins ago
Sr. Manager, Project Engineering
Barry Callebaut
Brantford, ON
As part of North America's footprint strategy and supply network optimization initiatives, BC is undertaking significant expansion and modernization projects across its chocolate…
Added 24 mins ago
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Superviseur de production – Atelier MED (Développement expérimental) / Production Supervisor – MED Shop (Experimental Development)
RTX
Longueuil, QC
- Full-time
Added 24 mins ago
FC
Finance Manager
Fidelity Canada
Toronto, ON
- Full-time
You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.
Added 24 mins ago
Cloud / Service Integration Manager
Government of Alberta
AB
Job Title: Cloud / Service Integration Manager
Added 39 mins ago
F
Marketing & Business Development Specialist (Marketing Department)
Fasken
AB · Calgary, AB
- Full-time
…presence may be required at our Tsuut’ina Nation location from time to time, or travel to other locations for special…
Added 39 mins ago
RB
Client Advisor
Royal Bank of Canada
Virden, MB
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 39 mins ago
TH
Merchandising Execution Associate Part Time - 7255 Cranbrook
The Home Depot
Cranbrook, BC
- Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 39 mins ago
WO
Registered Practical Nurse - Functional Enhancement Unit
William Osler Health System
Toronto, ON · Etobicoke, Ontario
- Part-time
…providing quality patient focused nursing care to patients. As part of the inter-professional health care team, the RPN will practice according to the nursing practice expectations set by…
Added 39 mins ago
WO
Registered Practical Nurse - Functional Enhancement Unit
William Osler Health System
Toronto, ON · Etobicoke, Ontario
- Part-time
…providing quality patient focused nursing care to patients. As part of the inter-professional health care team, the RPN will practice according to the nursing practice expectations set by…

Equitable

Disability Case Manager Coordinator

Waterloo, ON, Canada

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Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

We are looking for a Disability Case Manager Coordinator to join our Group Life & Disability Claims team! You will provide timely and accurate support to the Group Life & Disability claims team. You will handle a variety of tasks including reviewing and categorizing all incoming correspondence, setting up new claims, and follow ups for outstanding information. The ability to seamlessly transition from various tasks as needs require, while maintaining priority-based organization are key skills to this role.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Handle inbound and outbound phone calls as well as written communication
Index incoming documentation accurately and within established turn around times
Set up new disability claims
Complete follow ups on new and existing claims via phone, email and/or letter
Complete templated letters for members, sponsors, doctors and lawyers
Issue expense payments to doctors, rehab providers, investigators, etc.
Prepare file copies for lawyers, doctors, and rehab providers
Request and review annual updates for extended duration disability claims
Prepare and send member applications for additional benefits (Canada Pension Plan)
Other duties as required

What you’ll bring:

Fluency in both French and English is required for this position, including the ability to speak, read, and write proficiently in both languages
Knowledge of Life and Disability claims adjudication processes
Superior interpersonal skills to manage relationships with internal and external clients. Clients can include Finance, I/T, other Group Departments, Group Offices, medical offices and physicians.
Ability to meet productivity and quality standards in a fast-paced production environment
Ability to interpret and apply contract provisions and administrative guidelines to determine eligibility for disability cases
Ability to work effectively in a team environment
Actively contribute to the teams’ continuous process improvement objectives
Strong verbal and written communication skills
Ability to organize, prioritize and maintain a high degree of accuracy
Strong mathematical skills
Strong computer skills, including the ability to work in several different systems at the same time
Knowledge of MS Office applications, and internal systems (ie. OnBase)
High degree of professionalism and discretion in handling confidential and sensitive issues
Willingness to adapt current processes, or take on additional tasks to improve efficiency and internal customer support provided to each Claims area
Ability to work well in a team environment as well as independently
Detail oriented and problem resolution skills
Bilingual in French and English would be an asset

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Supervisor, Life and Disability Claim Support
Department: Group Disability Life Claims
Term: Permanent Full-Time

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More about this job

Responsibilities

The Disability Case Manager Coordinator will support the Group Life & Disability claims team by managing incoming documentation, setting up new claims, and performing follow-ups. Responsibilities also include issuing payments, preparing file copies, and communicating with various stakeholders such as doctors, lawyers, and internal departments.

Requirements

Candidates must be fluent in both French and English and possess knowledge of Life and Disability claims adjudication processes. Strong organizational, mathematical, and computer skills are required to maintain accuracy and meet productivity standards in a fast-paced environment.

Skills

Disability claims adjudication
Bilingualism
French
English
Case management
Interpersonal skills
Communication skills
Mathematical skills
Computer skills
MS Office
OnBase
Problem resolution
Attention to detail
Professionalism
Time management
Data entry

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

Disability Claims
Life Insurance
Case Management
Claims Adjudication
Bilingual
French
English
OnBase
MS Office
Customer Support
Data Entry
Documentation
Finance
Healthcare Administration
Process Improvement
Confidentiality
Professionalism
Hybrid Work
Group Benefits
Canada Pension Plan

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