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Added 8 days ago
Coordinator, Centre of Excellence - Learning and Development
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Montreal, QC
Assist the Manager, Centre of Excellence - Learning and Development in ensuring compliance of the Multi-Employer Training Service Accreditation Certificate as well as the Certificate of…
Added 8 days ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
…support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through…
Added 8 days ago
Financial Reporting Analyst
SGGG Fund Services Inc.
Toronto, ON
We are seeking a detail-oriented and analytical Financial Reporting Analyst to join our Financial Reporting team. Reporting to the Manager, Financial Reporting, this role is responsible for…
Added 8 days ago
Disability Case Manager Coordinator
Equitable
Waterloo, ON
Career Growth: Regular learning sessions and development opportunities
Added 8 days ago
A
Manager, Payroll
Allied
Toronto, ON
- Full-time
…distinctive urban environments that support creativity, connectivity and human…
Added 8 days ago
A
Senior Human Resources Business Partner
Achievers
Toronto, ON
- Full-time
Collaborate closely with Talent Acquisition, Learning & Development, Compensation, Payroll, Benefits, Employee Experience, Operations, and HR Technology teams.
Added 8 days ago
T
Software Engineer I (Java)
TD
London, ON · Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 8 days ago
TE
Senior Execution Project Manager
TC Energy
Calgary, AB
- Full-time
Our Power and Energy Solutions (PES) Project team is seeking a Senior Execution Project Manager, Power Generation to lead the development and execution of the expanding large-scale power…
Added 8 days ago
YR
***Repost*** Sign Language Interpreter (Term)
York Region District School Board
Aurora, ON
- Full-time
To participate in educational team meetings, including the development and review of progress on the student’s Individual Education Plan (I.E.P).
Added 8 days ago
NS
Clinical Nurse Educator - Public Health
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Reporting to the Manager, Interprofessional Practice and Learning, Eastern Zone, the Clinical Nurse Educator (CNE) is responsible (in collaboration with key stakeholders) for the…
Added 8 days ago
Q
Business Development Manager - (Parcel Lockers) - Vancouver, BC, Canada
Quadient
Vancouver, BC
- $80,000 to $108,196 CAD / year
- Full-time
As a Business Development / Site Acquisition Manager, you will play a critical role in expanding our parcel locker footprint by identifying, securing, and developing high-value locations…
Added 8 days ago
BT
Private Enterprise Manager
Baker Tilly Canada
Dartmouth, NS
- Full-time
Learning and professional development opportunities as well as paid professional dues
Added 8 days ago
Clinical Nurse Educator - Public Health
Nova Scotia Health and IWK Health
Sydney, NS
Reporting to the Manager, Interprofessional Practice and Learning, Eastern Zone, the Clinical Nurse Educator (CNE) is responsible (in collaboration with key stakeholders) for the…
Added 8 days ago
WT
Staff, Fraud Countermeasures
Wealthsimple Technologies
Remote, Canada
- Full-time
- Remote
Card fraud is one of the highest-stakes problems at Wealthsimple, and this role owns the strategy for it. You'll set direction for how we prevent application, transaction and account…
Added 8 days ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Burlington, ON
- Full-time
…support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through…
Added 8 days ago
JI
Opportunities for Assistant Store Manager - Back-end Ops (Bilingual FR/EN)
J.D. Irving, Limited
Bathurst, NB
- Full-time
…are always looking to connect with talented retail leaders and invite interested candidates to express their interest in potential Assistant Store Manager Opportunities across our store…
Added 8 days ago
JI
Opportunities for Assistant Store Manager (Bilingual - FR/EN)
J.D. Irving, Limited
Grand Falls, NB
- Full-time
…are always looking to connect with talented retail leaders and invite interested candidates to express their interest in potential Assistant Store Manager Opportunities across our store…
Added 8 days ago
JI
Opportunities for Assistant Store Manager - Back-end Ops
J.D. Irving, Limited
Antigonish, NS
- Full-time
…are always looking to connect with talented retail leaders and invite interested candidates to express their interest in potential Assistant Store Manager Opportunities across our store…
Added 8 days ago
JI
Opportunities for Assistant Store Manager
J.D. Irving, Limited
Charlottetown, PE
- Full-time
…are always looking to connect with talented retail leaders and invite interested candidates to express their interest in potential Assistant Store Manager Opportunities across our store…
Added 8 days ago
JI
Opportunities for Assistant Store Manager - Back-end Operations
J.D. Irving, Limited
Bridgewater, NS
- Full-time
…are always looking to connect with talented retail leaders and invite interested candidates to expess their interest in potential Assistant Store Manager Opportunities across our store…
Added 8 days ago
NS
Health Promoter - Public Health
Nova Scotia Health Authority
Antigonish, NS
- $35.79 to $44.98 CAD / hour
- Temporary
Reporting to the Public Health Manager, the Health Promoter works in collaboration with the Healthy Communities Team to ensure policies and programs are planned and implemented towards…
Added 8 days ago
WC
Project Director
Wright Construction Western Inc.
Saskatoon, SK
- Full-time
Commitment to learning - through professional and career development opportunities
Added 8 days ago
VA
Sign Maker & Installer
Vancouver Airport Authority
Vancouver, BC
- Full-time
We are hiring a 1 year full‑time Sign Maker & Installer to join our Terminal Operations team. Reporting to the Manager, Signage and Wayfinding Program, this role is responsible for…
Added 8 days ago
VA
Payroll and Benefits Administrator
Vancouver Airport Authority
Vancouver, BC
- Full-time
We are looking for a highly skilled and customer-focused Payroll and Benefits Administrator to join our Total Rewards Department. In this role, you will be responsible for delivering…
Added 8 days ago
PH
Associate, Human Resources
Provincial Health Services Authority
Vancouver, BC
- Full-time
Reporting to the Manager, Workplace Health, the Workplace Health Coordinator provides effective case management and administrative support for the Disability Management process for an…

Equitable

Disability Case Manager Coordinator

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Oct 23, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

We are looking for a Disability Case Manager Coordinator to join our Group Life & Disability Claims team! You will provide timely and accurate support to the Group Life & Disability claims team. You will handle a variety of tasks including reviewing and categorizing all incoming correspondence, setting up new claims, and follow ups for outstanding information. The ability to seamlessly transition from various tasks as needs require, while maintaining priority-based organization are key skills to this role.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Handle inbound and outbound phone calls as well as written communication
Index incoming documentation accurately and within established turn around times
Set up new disability claims
Complete follow ups on new and existing claims via phone, email and/or letter
Complete templated letters for members, sponsors, doctors and lawyers
Issue expense payments on BMS to doctors, rehab providers, investigators, etc
Prepare file copies for lawyers, doctors, and rehab providers
Request and review annual updates for extended duration disability claims
Prepare and send member applications for additional benefits (Canada Pension Plan)
Other duties as required

What you’ll bring:

Knowledge of Life and Disability claims adjudication processes
Superior interpersonal skills to manage relationships with internal and external clients. Clients can include Finance, I/T, other Group Departments, Group Offices, medical offices and physicians.
Ability to meet productivity and quality standards in a fast-paced production environment
Ability to interpret and apply contract provisions and administrative guidelines to determine eligibility for disability cases
Ability to work effectively in a team environment
Actively contribute to the teams’ continuous process improvement objectives
Strong verbal and written communication skills
Ability to organize, prioritize and maintain a high degree of accuracy
Strong mathematical skills
Strong computer skills, including the ability to work in several different systems at the same time
Knowledge of MS Office applications, and internal systems (ie. OnBase)
High degree of professionalism and discretion in handling confidential and sensitive issues
Willingness to adapt current processes, or take on additional tasks to improve efficiency and internal customer support provided to each Claims area
Ability to work well in a team environment as well as independently
Detail oriented and problem resolution skills
Bilingual in French and English would be an asset

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Supervisor, Life and Disability Claim Support
Department: Group Disability Life Claims
Term: Permanent Full-Time

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More about this job

Responsibilities

The Disability Case Manager Coordinator will support the Group Life & Disability claims team by managing incoming correspondence, setting up new claims, and performing follow-ups. Responsibilities also include issuing expense payments, preparing file copies for legal and medical professionals, and handling member applications for additional benefits.

Requirements

Candidates must possess knowledge of Life and Disability claims adjudication processes and the ability to interpret contract provisions. Strong verbal and written communication skills, proficiency in MS Office, and the ability to work effectively in a fast-paced, team-oriented environment are required.

Skills

Disability claims adjudication
Interpersonal skills
Communication skills
Mathematical skills
Computer skills
MS Office
OnBase
Problem resolution
Detail oriented
Time management
Organization
Professionalism
Confidentiality
Process improvement
Teamwork
Customer support

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Disability Claims
Life Insurance
Claims Adjudication
Case Management
OnBase
MS Office
Group Benefits
Customer Service
Data Entry
Process Improvement
Administrative Support
Insurance
Financial Services
Documentation
Record Keeping
Professionalism
Confidentiality
Team Collaboration
Problem Solving
Time Management

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