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Added 2 days ago
Collections Specialist
Canada Legal Referral
Toronto, ON · North York, ON
Full-time
We're Hiring – Experienced Third-Party Collections Representative
Added 16 days ago
Nurse Specialist - Cord Blood Collections - Infirmière spécialisée/infirmier spécialisé
Canadian Blood Services
Ottawa, ON
Canadian Blood Services is looking for a Regular part-time Nurse Specialist - Cord Blood Collections (Bilingual) to join our dynamic Medical Laboratory & Stem Cell Services team in…
Added 3 days ago
Collections Specialist
Marks Supply Inc.
Kitchener, ON
Internship
The Collections Specialist obtains payment updates, collects, maintains, and ensures accurate payments for the assigned customer base. Administers timely collection follow-ups and is highly…
Added 1 month ago
Collections Specialist
Camden Homes
Burlington, ON
Full-time
As a Collections Specialist, you will play a vital role in managing rent collection activities throughout the entire life cycle, including handling past-due balances from previous…
Added 4 days ago
Collections & Contract Renewals Specialist
Solace
Ottawa, ON
Full-time
Added 5 days ago
Collections & Contract Renewals Specialist
Solace Corporation
Ottawa, ON
Full-time
Added 19 days ago
Collections Specialist
goeasy Ltd.
Mississauga, ON
Full-time
A Day In The Life Of a Collections Specialist
Added 5 days ago
Collections Specialist
Onyx-Fire Protection Services Inc.
Mississauga, ON
$50,000 to $55,000 CAD / year
Full-time
The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal-oriented collections department.
Added 5 days ago
Credit and Collections Specialist
OSL Retail Services Inc
Mississauga, ON
Other
We are currently seeking a Credit and Collections Specialist. This position is responsible for the collection of accounts receivables of a portfolio of Sales customers. This role will…
Added 5 days ago
Collections Specialist
CanCap Management Inc.
Mississauga, ON
$45,000 to $52,000 CAD / year
Full-time
Reporting to the Director, Servicing Operations, a Collections Specialist plays an essential role in supporting customers through the repayment lifecycle of their financing account. This…
Added 6 days ago
Collections Specialist
Open Text Corporation
Richmond Hill, ON
Reporting to the Manager, Collections, the Collection Specialist brings their solid experience in global collections to deliver on collection targets and accounts receivable targets. The…
Added 17 days ago
Collections Specialist - Contract fixed term
ABB
Montreal, QC · Saint-Laurent, QC
Full-time
This role is contributing to the Local Finance collections team in Canada.
Added 17 days ago
Group Collections and Commissions Specialist
Equitable
Waterloo, ON
We are looking for a Group Collections and Commissions Specialist for our Group Actuarial team. This role is responsible for providing service to our clients and advisors on matters…
Added 17 days ago
Group Collections and Commissions Specialist, Senior (Advisor Services)
Equitable
Waterloo, ON
…influence the success of our Group Benefits business. As a Group Collections & Commissions Specialist, Senior you will serve as a trusted subject matter expert, solving complex business…
Added 19 days ago
Resolution Specialist--Bilingual, Collections
First National Financial LP
Toronto, ON · East York, ON
Contract
We are hiring a Resolution Specialist--Bilingual, Collections!
Added 18 days ago
Collections Specialist - Contract fixed term
ABB
QC · Saint-Laurent, Quebec
Full-time
This role is contributing to the Local Finance collections team in Canada.
Added 25 days ago
Bilingual Senior Collections Specialist
Vaco by Highspring
Markham, ON
$64,000 to $80,000 CAD / year
Full-time
Manage and resolve complex delinquent accounts, including escalated collections, repossessions, fraud-related matters, bankruptcies, consumer proposals, deceased estates, and…
Added 20 days ago
Credit and Collections Specialist
Loop Financial
Toronto, ON
$60,000 to $75,000 CAD / year
Hi, I'm Cato, Founder at Loop, and I'm hiring a Credit and Collections Specialist to own both ends of our credit lifecycle: the decision to lend, and the recovery when a loan goes wrong.
Added 1 month ago
Collections Specialist
Gowling WLG
Calgary, AB · Vancouver, BC · Hamilton, ON · Kitchener, ON · Ottawa, ON · Toronto, ON · Montreal, QC
$50,000 to $60,000 CAD / year
Full-time
The Collections Specialist is responsible for providing overall collection support for Matter Billing Professionals (MBP), including collection of outstanding accounts in assigned…
Added 1 month ago
Bilingual Collections Specialist
Environmental 360 Solutions
Aurora, ON
Full-time
The Collections Specialist will work with a team responsible for the order to cash process, including credit, collections, billing and cash application. This role is accountable for…
Added 16 days ago
Nurse Specialist - Cord Blood Collections - Infirmière spécialisée/infirmier spécialisé
Canadian Blood Services
Ottawa, ON
Canadian Blood Services is looking for a Regular part-time Nurse Specialist - Cord Blood Collections (Bilingual) to join our dynamic Medical Laboratory & Stem Cell Services team in…
Added 2 months ago
Invoice & Collections Specialist - Eurofins BioPharma Product Testing Toronto, Inc.
Eurofins
Toronto, Ontario
Full-time
…problem solver with a “customer first” attitude to service. The Specialist will be responsible for overall day-to-day tasks to ensure efficient, timely, and accurate customer billing,…
Added 26 days ago
Specialist, Collections (Part-time)
CityofOttawa
Ottawa, ON
Part-time
You assist the Collections Officer/Cultural Planner with the intellectual (information) and physical management of artifacts/artworks. This includes: registration, cataloguing, preparing…
Added 8 days ago
Bilingual Account Resolution Specialist (Commercial Collections)
Volvo Financial Services
Mississauga, ON
$54,400 to $75,000 CAD / year
Full-time
3-5 years progressive asset account management and/or collections experience in commercial banking, consumer lending or equipment leasing
Added 9 days ago
Bilingual Account Resolution Specialist (Commercial Collections)
Volvo Group
ON · Mississauga, ON
$54,400 to $75,000 CAD / year
3-5 years progressive asset account management and/or collections experience in commercial banking, consumer lending or equipment leasing

Equitable

Group Collections and Commissions Specialist

Waterloo, ON, Canada

Experience: Minimum 2 years of collections and commissions processing related insurance industry experience
Posting language: English
Posted: Sep 3, 2026

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Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

We are looking for a Group Collections and Commissions Specialist for our Group Actuarial team. This role is responsible for providing service to our clients and advisors on matters related to Premium collection and Advisor Compensation as well as processing related tasks in our administration systems. We are a busy team, so strong communication skills, multi-tasking, high level of accuracy and attention to detail are a must. If you thrive in a fast-paced, results-driven environment, we’d love to hear from you.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Supporting our advisors and clients in resolving queries about commissions and premium payments.
Collaborating with people at various levels of the organization in relationship management
Ensuring advisor errors & omissions/required licensing is up to date.
Assisting with agent of record (AOR) changes.
Processing transactions on our administration systems
Processing payments to advisors
Preparing commission and premium reconciliations using excel
Supporting workload management for overall Group Collections and Commissions team
Ensure strong internal controls and service standards are achieved

What you’ll bring:

Post secondary education
Excellent communication skills, including effective listening and the ability to communicate clearly both verbally and in writing.
Superior customer service skills with phone and email etiquette.
Excellent problem solving and analytical skills
Self motivated drive that strives for continuous improvement
Minimum 2 years of collections and commissions processing related insurance industry experience
Strong attention to detail and high degree of accuracy
Ability to prepare/manipulate MS Excel based numeric reconciliation
Demonstrated organizational skills with the ability to meet deadlines

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

As part of the recruitment process, candidates may be asked to complete an assessment.

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at [email protected], we’re happy to help.

Your base pay will be based on your skills, qualifications, experience, and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To: Manager, Group Collection and Commissions
Department: Group Actuarial
Term: Permanent Full-Time

This position is open and we are excited to find the right person to join our team.

As part of the recruitment process, you will need to go through background screening, as per our company policy.

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More about this job

Responsibilities

The specialist will manage premium collections and advisor compensation, including processing transactions and resolving client or advisor queries. They will also perform reconciliations, ensure compliance with licensing requirements, and support internal service standards.

Requirements

Candidates must have at least two years of experience in collections and commissions processing within the insurance industry. Strong proficiency in Microsoft Excel, excellent communication skills, and high attention to detail are required.

Skills

Collections
Commissions processing
Insurance industry knowledge
Customer service
Communication skills
Problem solving
Analytical skills
Microsoft Excel
Data reconciliation
Attention to detail
Accuracy
Relationship management
Workload management
Internal controls
Time management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Paid vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

Group Collections
Commissions Specialist
Insurance
Actuarial
Premium collection
Advisor compensation
Administration systems
Reconciliation
Agent of record
AOR
Internal controls
Customer service
Microsoft Excel
Data entry
Financial services
Compliance
Licensing
Relationship management
Analytical skills
Problem solving

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