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Added 5 mins ago
IW
Senior Compliance Specialist, Compliance
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 5 mins ago
IW
Senior Compliance Specialist, Compliance
IG Wealth Management
Quebec, QC
- Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 5 mins ago
LG
Seasonal Beauty Advisor - Part Time - Crossiron Mills
L'OCCITANE Group (B Corp)
Rocky View No 44, AB · Rocky View County, AB
- Part-time
- Temporary
Basic technology skills and comfort learning point-of-sale and store tools.
Added 5 mins ago
D
Senior Advisor, Actuarial analysis and statistics
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a senior actuarial and statistical advisor, you help ensure profitability and balanced risk-return ratios for products and services. You also establish reserves, produce statistical…
Added 5 mins ago
D
Security Advisor
Desjardins
Levis, QC · Montreal, QC · Trois-Rivières, QC · Complexe Desjardins Montréal
- Full-time
As a security advisor, you help develop and optimize security measures to align with corporate objectives by planning, implementing and overseeing best practices to strengthen Desjardins's…
Added 5 mins ago
Director, OOH Direct Activation
WPP Media
Toronto, ON
Own senior-level client relationships for the assigned portfolio, acting as a trusted advisor on OOH/Print activation and providing leadership on complex client needs and escalations.
Added 20 mins ago
PA
Pre-Owned Automotive Sales Representative
Pfaff Automotive Partners Inc.
Markham, ON
- Full-time
Development and training through our internal learning programs
Added 20 mins ago
Senior Financial Advisor- Taunton & Westney
Scotiabank
Ajax, ON
…and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At Scotiabank – you can make an impact. You help make the futures of…
Added 20 mins ago
Senior Financial Advisor - Applewood Village, Mississauga, ON
Scotiabank
Mississauga, ON
…and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At Scotiabank – you can make an impact. You help make the futures of…
Added 20 mins ago
M
Accounting Technician, Indigenous Ease Services
MNP
Saskatoon, SK
- Full-time
…groups and organizations across Canada and shares a passion for learning and understanding their history, culture and contributions to our country. As a trusted advisor, you’ll use…
Added 35 mins ago
DG
Service Advisor
Dilawri Group of Companies
Brampton, ON
- Full-time
…culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead,…
Added 35 mins ago
L
Principal AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
…delivers value. You will leverage deep expertise in machine learning systems, generative AI, MLOps , and platform architecture to shape company-wide technical strategy and design of the…
Added 35 mins ago
Assistant Manager, Mortgage Administration | Great West
The Canada Life Assurance Company
Winnipeg, MB
…end of 2024, our companies had over 32,250 employees, 106,000 advisor relationships, and thousands of distribution partners – serving approximately 40 million customer…
Added 35 mins ago
AC
Counsel, International and Regulatory Affairs
Air Canada
Dorval, QC
- Full-time
Act as a key player or strategic business advisor for various client groups and have a practical and business-oriented approach, recognizing the operational and commercial implications of…
Added 35 mins ago
B
VP Sales Lead, Vice President and Sales Lead, Mid Market Diversified Industries, Commercial Banking
BMO
Toronto, ON · FCP
- Full-time
Serve as a strategic advisor to business owners, executives, and key stakeholders.
Added 50 mins ago
TO
Manager, Recreation
Town of Saugeen Shores
Port Elgin, ON
- $120,745 to $137,210 CAD / year
- Full-time
Strategic Leadership & Advisory: Serve as strategic advisor to the Director of Community Services, representing the division externally, supporting Council and Committees, and ensuring…
Added 50 mins ago
A
Deal Desk Specialist
Assent
Ottawa, ON
- $70,000 to $75,000 CAD / year
- Full-time
We’re looking for a Deal Desk Specialist to join our Sales Operations team and act as a trusted advisor to our global Account Executives (New Business and Customer Expansion) and Account…
Added 50 mins ago
Appointment Coordinator (Genesis South Edmonton)
Go Auto
Edmonton, AB
This role is designed as a stepping stone into a Service Advisor career. Through mentorship from experienced leaders, hands-on learning, and real dealership exposure, you’ll gain the skills…
Added 1 hour ago
S
Senior Financial Advisor- Taunton & Westney
Scotiabank
Ajax, ON
- Full-time
…and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At Scotiabank – you can make an impact. You help make the futures of…
Added 1 hour ago
UO
Research Program Coordinator
University of Calgary
Calgary, AB
- Full-time
This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 2.
Added 1 hour ago
LG
Seasonal Beauty Advisor - Part Time - Park Royal
L'OCCITANE Group (B Corp)
BC · West Vancouver, BC
- Part-time
Basic technology skills and comfort learning point-of-sale and store tools.
Added 1 hour ago
VC
Senior AI Program Manager – Strategic Initiatives, Extendable CONTRACT
VTRAC Consulting Corporation (WBE)
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
…and scale advanced AI capabilities. Operating as a trusted advisor, you will coordinate across internal engineering teams, client stakeholders, and executive…
Added 1 hour ago
UO
UService Service Advisor - People & Culture and Payroll
University of Calgary
Calgary, AB
- Full-time
The UService team is currently seeking a Full-time Regular UService Advisor, People & Culture and Payroll.
Added 1 hour ago
T
Senior Manager, Operational Resiliency Advisor
TD
Toronto, ON
- Full-time
Reporting directly to the Vice President, Resilience Management within Protect Platform, the Operational Resilience Advisor will act as the key voice of the resilience program while…
Added 1 hour ago
T
Estate Planning Advisor (Insurance)
TD
Kingston, ON · Ottawa, ON
- Full-time
…conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future…

Equitable

Group Collections and Commissions Specialist, Senior

Waterloo, ON, Canada

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Job details

Experience: Minimum 5 years of Group Collections and Commissions experience within the insurance industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join a collaborative and high-performing team where your expertise will directly influence the success of our Group Benefits business. As a Group Collections & Commissions Specialist, Senior you will serve as a trusted subject matter expert, solving complex business challenges, driving process improvements, and partnering with stakeholders across Sales, Finance, Operations, IT, Legal, Compliance, and Audit. This role offers the opportunity to take ownership of critical collections, commissions, and payment processes, contribute to strategic system enhancements and projects, mentor team members, and play a key role in ensuring operational excellence. If you thrive in a fast-paced environment, enjoy analyzing complex issues, and are passionate about delivering exceptional service while continuously improving processes, this is an exciting opportunity to make a meaningful impact.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement, and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Investigate and resolve complex inquiries related to Group Advisor and MGA contracting, compensation, licensing, E&O requirements, and payment processing using FASAT, BMS, and related administration systems.
Serve as the Subject Matter Expert (SME) for Group Collections and Commissions processes, systems, and projects, including FASAT, FASATWeb, BMS, Equinet, OnBase, Tandem, and BMO banking platforms.
Analyze and resolve complex Group Collections inquiries from internal and external stakeholders, including Group Offices, Clients, Third Party Administrators (TPAs), and regional sales teams.
Administer advisor and MGA compensation programs, including overrides, sweep-ups, special bonuses, financing arrangements, and unique payment schedules while ensuring accurate and timely processing.
Manage complex Group Collections activities, including incoming payments, premium reconciliations, TPA bill setup and processing, PAD withdrawals, outstanding payment follow-up, suspense account reviews, and bank reconciliations.
Investigate advisor debt management issues and coordinate collection activities, including working with collection agencies when required.
Prepare and review advanced Excel-based reconciliations, financial analyses, journal entries, and ad hoc reporting to support business decisions and issue resolution.
Lead User Acceptance Testing (UAT) activities for projects impacting Group Collections and Commissions processes and systems, including identifying test scenarios, analyzing results, and recommending solutions.
Identify operational risks, policy exceptions, and process gaps, escalating issues and providing recommendations to management.
Support the accurate processing of Accounts Payable transactions and employee expense reimbursements, ensuring compliance with company policies and controls.
Participate in internal audits, compliance reviews, and control assessments while supporting the implementation of corrective actions and process improvements.
Develop, maintain, and enhance process documentation, user guides, and training materials.
Train, mentor, and provide ongoing support to team members on Group Collections, Commissions, Accounts Payable, and expense reimbursement processes.
Collaborate with Legal, Compliance, Group Office, Finance, Audit, IT, and Sales teams to ensure service excellence and regulatory compliance.
Support workload management across the Group Collections and Commissions team while contributing to continuous improvement initiatives.
Ensure strong internal controls, service standards, and operational excellence are maintained across all assigned responsibilities

What you’ll bring:

Post-secondary education in Business, Finance, Accounting, or a related field.
Minimum 5 years of Group Collections and Commissions experience within the insurance industry.
GBA, CEBS, LOMA, or other industry designations and courses are considered an asset.
In-depth knowledge of Group Collections and Commissions processes, advisor compensation structures, licensing requirements, Errors & Omissions (E&O) requirements, and TPA administration.
Expert knowledge of FASAT, BMS, and related Group administration systems.
Strong understanding of Accounts Payable, employee expense reimbursement processes, and accounting principles.
Advanced Microsoft Office skills, including Excel (pivot tables, advanced reconciliations, reporting, and analysis), Word, PowerPoint, Outlook, and PeopleSoft.
Exceptional analytical and problem-solving skills with the ability to investigate complex issues and identify practical solutions.
Demonstrated ability to prepare and analyze complex reconciliations involving compensation, premium collections, banking transactions, and financial reporting.
Strong attention to detail and commitment to accuracy, particularly when managing payment, banking, and financial transactions.
Proven ability to work independently, prioritize effectively, and meet deadlines in a fast-paced environment.
Excellent communication and interpersonal skills with the ability to collaborate effectively with stakeholders at all levels of the organization, including Legal, Compliance, Audit, Finance, IT, and Sales teams.
Strong customer service orientation with professional phone and email etiquette.
Demonstrated leadership, coaching, and training capabilities, including experience delivering one-on-one and group training sessions.
Self-motivated with a continuous improvement mindset and a commitment to enhancing processes, controls, and service delivery.
Approachable, positive, patient, and collaborative, with the ability to build strong working relationships across the organization

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

As part of the recruitment process, candidates may be asked to complete an assessment.

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To: Manager, Group Collection and Commissions
Department: Group Actuarial
Term: Permanent Full-Time

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More about this job

Responsibilities

The Senior Specialist manages complex group collections, commissions, and payment processes while serving as a subject matter expert for internal and external stakeholders. They are responsible for driving process improvements, leading system testing, and ensuring operational excellence through financial analysis and reconciliation.

Requirements

Candidates must have at least 5 years of experience in group collections and commissions within the insurance industry, along with post-secondary education in a relevant field. Proficiency in systems like FASAT and BMS, as well as advanced Excel skills and strong analytical capabilities, are required.

Skills

Group collections
Commissions administration
Financial reconciliation
Accounts payable
Data analysis
Process improvement
Subject matter expertise
Stakeholder management
User acceptance testing
Regulatory compliance
Microsoft Excel
FASAT
BMS
Mentoring
Problem solving
Financial reporting

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

Group Collections
Commissions
Insurance
FASAT
BMS
Equinet
OnBase
Tandem
BMO
Accounts Payable
Reconciliation
Financial Analysis
UAT
Compliance
Audit
PeopleSoft
Microsoft Office
Pivot Tables
TPA
Advisor Contracting
Licensing
E&O Requirements
Premium Reconciliations
Journal Entries
Operational Risk
Process Documentation
Mentoring
Stakeholder Collaboration
Continuous Improvement
Data Analysis

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