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Added 2 mins ago
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Software Developer
PolicyAdvisor
Oakville, ON
- $60,000 to $70,000 CAD / year
- Full-time
Leverage technologies like RAG, semantic search, and speech AI for real-time advisor-client interactions
Added 2 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Vaudreuil-Dorion, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 2 mins ago
NB
Cybersecurity advisor - Data protection DLP
National Bank of Canada
Montreal, QC
- Full-time
The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through experience, help you master your role and develop new areas of…
Added 2 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 2 mins ago
TC
Finance Manager
The Crump Group, Inc.
Mississauga, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Crump Group is hiring a proactive, systems-savvy Finance Manager to lead finance partnership with our Sales and Marketing teams and play a key role in company-wide FP&A. You will be the…
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Finance Analyst - Construction
Kiewit
Calgary, AB
As a Finance Analyst, you will support multiple projects in accounting and finance-related functions. You will serve as a trusted advisor to operations managers and executive management.…
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Financial Advisor - Broadway & Commercial Branch, Vancouver, BC
Scotiabank
Vancouver, BC
At Scotiabank we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that…
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Financial Advisor, Investment & Retirement Planning - Bridlewood, Kanata, Ontario
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Internally known as Financial Advisor, Investment and Retirement Planning (FAIR), as a Financial Planner in our retail branch network, you are a member of the branch sales team responsible…
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Manager, Information Security Risk
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Oakville, ON
- Full-time
…technology risk assessment, regulatory alignment, security policy development, and enterprise risk…
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Beauty Advisor - Full Time
Sephora
Edmonton, AB
- $17 to $20 CAD / hour
- Full-time
…performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and…
Added 2 mins ago
S
Beauty Advisor - Part Time
Sephora
St. John's, NL
- $18 to $22.5 CAD / hour
- Part-time
…performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and…
Added 18 mins ago
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Senior Advisor, Strategic Change and Transformation Engagement (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
Working alongside key stakeholders, you will support the organization in preparing for and implementing changes - including by developing and rolling out effective engagement and…
Added 33 mins ago
D
Personal Finance Advisor
Desjardins
Montreal, QC
- Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…
Added 33 mins ago
D
Personal Finance Advisor
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- Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…
Added 33 mins ago
D
Personal Finance Advisor - Assigned Clientele
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- Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…
Added 33 mins ago
B
Manager, Credit Cards, Can P&C Finance
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Toronto, ON · BMOPLACE
- Full-time
…high‑impact business, owning forecasting, planning, analysis, and reporting across expenses and revenue. The role partners closely with the business to understand key drivers, build and…
Added 33 mins ago
B
VP, Strategy and Performance Management, Capital Markets
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Toronto, ON · FCP
- Full-time
The Capital Markets Strategy and Performance Management team is part of the Office of Strategic Management (OSM) and works closely with the C-suite and with senior leaders in Investment &…
Added 47 mins ago
DU
Student Access Advisor
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- Full-time
Student Affairs is a collection of integrated units that collaborates with faculty, staff and students to enhance the student experience. We promote an inclusive, holistic and…
Added 47 mins ago
BV
Senior Agriculture Relationship Manager
Bow Valley Credit Union
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Added 47 mins ago
LC
Senior Manager, Financial Reporting_FT-Perm
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Toronto, ON
- $100,341 to $131,708 CAD / year
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Serve as a trusted advisor to the Executive Team, delivering financial insights, analysis, and recommendations that drive informed decision-making.
Added 1 hour ago
GF
Customer Care Advisor (LLQP)
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Toronto, ON · North York, ON
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That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:
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IF
Assistant Branch Manager
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- Full-time
…with the Branch Manager in supporting the overall operation, development, and continued growth of the…
Added 1 hour ago
F
Manager, Information Security Risk
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…technology risk assessment, regulatory alignment, security policy development, and enterprise risk…
Added 1 hour ago
E
Senior IT Talent Acquisition Specialist
Equisoft
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- Full-time
Educational Support (LinkedIn Learning, LOMA Courses and Equisoft University)
Added 1 hour ago
T&
Associate Director - Cost Management
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Montreal, QC
- Full-time
…stages. You will own cost deliverables, provide clear commercial and risk advice, manage change and procurement processes, and interface closely with clients, and project teams. You will…

Equitable

Group Collections and Commissions Specialist, Senior

Waterloo, ON, Canada

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Job details

Experience: Minimum 5 years of Group Collections and Commissions experience within the insurance industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join a collaborative and high-performing team where your expertise will directly influence the success of our Group Benefits business. As a Group Collections & Commissions Specialist, Senior you will serve as a trusted subject matter expert, solving complex business challenges, driving process improvements, and partnering with stakeholders across Sales, Finance, Operations, IT, Legal, Compliance, and Audit. This role offers the opportunity to take ownership of critical collections, commissions, and payment processes, contribute to strategic system enhancements and projects, mentor team members, and play a key role in ensuring operational excellence. If you thrive in a fast-paced environment, enjoy analyzing complex issues, and are passionate about delivering exceptional service while continuously improving processes, this is an exciting opportunity to make a meaningful impact.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement, and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Investigate and resolve complex inquiries related to Group Advisor and MGA contracting, compensation, licensing, E&O requirements, and payment processing using FASAT, BMS, and related administration systems.
Serve as the Subject Matter Expert (SME) for Group Collections and Commissions processes, systems, and projects, including FASAT, FASATWeb, BMS, Equinet, OnBase, Tandem, and BMO banking platforms.
Analyze and resolve complex Group Collections inquiries from internal and external stakeholders, including Group Offices, Clients, Third Party Administrators (TPAs), and regional sales teams.
Administer advisor and MGA compensation programs, including overrides, sweep-ups, special bonuses, financing arrangements, and unique payment schedules while ensuring accurate and timely processing.
Manage complex Group Collections activities, including incoming payments, premium reconciliations, TPA bill setup and processing, PAD withdrawals, outstanding payment follow-up, suspense account reviews, and bank reconciliations.
Investigate advisor debt management issues and coordinate collection activities, including working with collection agencies when required.
Prepare and review advanced Excel-based reconciliations, financial analyses, journal entries, and ad hoc reporting to support business decisions and issue resolution.
Lead User Acceptance Testing (UAT) activities for projects impacting Group Collections and Commissions processes and systems, including identifying test scenarios, analyzing results, and recommending solutions.
Identify operational risks, policy exceptions, and process gaps, escalating issues and providing recommendations to management.
Support the accurate processing of Accounts Payable transactions and employee expense reimbursements, ensuring compliance with company policies and controls.
Participate in internal audits, compliance reviews, and control assessments while supporting the implementation of corrective actions and process improvements.
Develop, maintain, and enhance process documentation, user guides, and training materials.
Train, mentor, and provide ongoing support to team members on Group Collections, Commissions, Accounts Payable, and expense reimbursement processes.
Collaborate with Legal, Compliance, Group Office, Finance, Audit, IT, and Sales teams to ensure service excellence and regulatory compliance.
Support workload management across the Group Collections and Commissions team while contributing to continuous improvement initiatives.
Ensure strong internal controls, service standards, and operational excellence are maintained across all assigned responsibilities

What you’ll bring:

Post-secondary education in Business, Finance, Accounting, or a related field.
Minimum 5 years of Group Collections and Commissions experience within the insurance industry.
GBA, CEBS, LOMA, or other industry designations and courses are considered an asset.
In-depth knowledge of Group Collections and Commissions processes, advisor compensation structures, licensing requirements, Errors & Omissions (E&O) requirements, and TPA administration.
Expert knowledge of FASAT, BMS, and related Group administration systems.
Strong understanding of Accounts Payable, employee expense reimbursement processes, and accounting principles.
Advanced Microsoft Office skills, including Excel (pivot tables, advanced reconciliations, reporting, and analysis), Word, PowerPoint, Outlook, and PeopleSoft.
Exceptional analytical and problem-solving skills with the ability to investigate complex issues and identify practical solutions.
Demonstrated ability to prepare and analyze complex reconciliations involving compensation, premium collections, banking transactions, and financial reporting.
Strong attention to detail and commitment to accuracy, particularly when managing payment, banking, and financial transactions.
Proven ability to work independently, prioritize effectively, and meet deadlines in a fast-paced environment.
Excellent communication and interpersonal skills with the ability to collaborate effectively with stakeholders at all levels of the organization, including Legal, Compliance, Audit, Finance, IT, and Sales teams.
Strong customer service orientation with professional phone and email etiquette.
Demonstrated leadership, coaching, and training capabilities, including experience delivering one-on-one and group training sessions.
Self-motivated with a continuous improvement mindset and a commitment to enhancing processes, controls, and service delivery.
Approachable, positive, patient, and collaborative, with the ability to build strong working relationships across the organization

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

As part of the recruitment process, candidates may be asked to complete an assessment.

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To: Manager, Group Collection and Commissions
Department: Group Actuarial
Term: Permanent Full-Time

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More about this job

Responsibilities

The Senior Specialist manages complex group collections, commissions, and payment processes while serving as a subject matter expert for internal and external stakeholders. They are responsible for driving process improvements, leading system testing, and ensuring operational excellence through financial analysis and reconciliation.

Requirements

Candidates must have at least 5 years of experience in group collections and commissions within the insurance industry, along with post-secondary education in a relevant field. Proficiency in systems like FASAT and BMS, as well as advanced Excel skills and strong analytical capabilities, are required.

Skills

Group collections
Commissions administration
Financial reconciliation
Accounts payable
Data analysis
Process improvement
Subject matter expertise
Stakeholder management
User acceptance testing
Regulatory compliance
Microsoft Excel
FASAT
BMS
Mentoring
Problem solving
Financial reporting

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

Group Collections
Commissions
Insurance
FASAT
BMS
Equinet
OnBase
Tandem
BMO
Accounts Payable
Reconciliation
Financial Analysis
UAT
Compliance
Audit
PeopleSoft
Microsoft Office
Pivot Tables
TPA
Advisor Contracting
Licensing
E&O Requirements
Premium Reconciliations
Journal Entries
Operational Risk
Process Documentation
Mentoring
Stakeholder Collaboration
Continuous Improvement
Data Analysis

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