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Added 3 mins ago
T
Manager, Operational Foundations
Thumbtack
Remote, Canada
- Full-time
- Remote
As the Manager, Operational Foundations, you will lead the team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale. Reporting…
Added 3 mins ago
T
Senior Information Security Analyst
TD
Toronto, ON
- Full-time
Completion of a Bachelor’s degree or equivalent program in Computer Science, Management Information Systems or similar field is required.
Added 3 mins ago
NC
Shift Scheduling Specialist - 1 Year Term (Vancouver or Edmonton)
NAV CANADA
AB · Vancouver, BC
- Full-time
…Specialist to join our team in the Western Region. Reporting to the Manager, Shift Optimization, this role is the focal point for maintaining the scheduling core functions to operational…
Added 3 mins ago
Associate Development Manager - FC
Electronic Arts
Vancouver, BC
Reporting to the Development Director - FC, the Associate Development Manager enables efficient, predictable, and transparent delivery of content initiatives. You will own delivery…
Added 17 mins ago
FC
Senior Supply Chain Specialist
Federated Co-operatives Limited
Saskatoon, SK
- Full-time
…by supporting purchasing processes, implementing procurement systems, and applying best practices to improve efficiency and cost effectiveness. This role builds strong relationships with…
Added 17 mins ago
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Manager, Downstream Finance Decision Support & Planning
Nutrien
Saskatoon, SK
- Full-time
Extract and analyze data from various financial systems to support strategic analysis
Added 18 mins ago
HA
Intern Bachelors Elect Eng
Honeywell Aerospace
Ottawa, ON · Kanata, ON
- Full-time
As an Electrical Engineer intern, you play a critical role in designing, development, and testing of electrical systems and components for aerospace applications. You will apply your…
Added 18 mins ago
HA
Intern Bachelors Mech Eng
Honeywell Aerospace
Ottawa, ON · Kanata, ON
- Full-time
As a Mechanical Engineer intern, you play a critical role in designing, development, and testing of mechanical systems and components for aerospace applications. You will apply your…
Added 18 mins ago
BC
QA/QC Coordinator, Electrical – Industrial West
Bird Construction
Calgary, AB · Edmonton, AB · Richmond, BC · Victoria, BC · Saskatoon, SK
- Full-time
Support the implementation of CAR, NCR required from audit findings, in collaboration with the Quality Manager
Added 18 mins ago
BC
QA/QC Coordinator, Civil – Industrial West
Bird Construction
Calgary, AB · Edmonton, AB · Richmond, BC · Victoria, BC · Saskatoon, SK
- Full-time
Support the implementation of CAR, NCR required from audit findings, in collaboration with the Quality Manager
Added 18 mins ago
BC
QA/QC Coordinator, Mechanical – Industrial West
Bird Construction
Calgary, AB · Edmonton, AB · Richmond, BC · Victoria, BC · Saskatoon, SK
- Full-time
Support the implementation of CAR, NCR required from audit findings, in collaboration with the Quality Manager
Added 18 mins ago
Manager, OOH Direct Activation
WPP Media
Toronto, ON
WPP Media is looking for an experienced, strategic, and high-impact media professional to join our team as Manager, Direct Activation in Toronto.
Added 33 mins ago
VP
System Integration Project Manager
Vista Projects Limited
Calgary, AB
- Full-time
The System Integration Project Manager leads the delivery of SI projects at the intersection of engineering data, application development and emerging AI tooling. This role coordinates the…
Added 33 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Morden, MB
- Part-time
Uses PDT and MMS Systems to perform daily tasks
Added 33 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Barrie, ON
- Part-time
Uses PDT and MMS Systems to perform daily tasks
Added 33 mins ago
SD
Merchandiser, Hourly Part Time Night
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Thunder Bay, ON
- Part-time
Uses PDT and MMS Systems to perform daily tasks
Added 33 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
London, ON
- Part-time
Uses PDT and MMS Systems to perform daily tasks
Added 33 mins ago
Yard Shipper/Receiver
UFA Co-operative Ltd.
Fort Saskatchewan, AB
Comfortable using Microsoft Office and learning new systems and technologies.
Added 33 mins ago
Customer Service and Logistics Manager
Amrize
Mississauga, ON
Join Amrize as a Customer Service and Logistics Manager and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a…
Added 47 mins ago
WE
Junior Project Manager
Westpower Equipment Ltd.
Calgary, AB
- Full-time
The Junior Project Manager is responsible for coordinating a portfolio of approximately 30 concurrent manufactured parts orders, from order handoff through engineering, procurement, vendor…
Added 47 mins ago
N
Manager, Downstream Finance Decision Support & Planning
Nutrien
Calgary, AB
- Full-time
Extract and analyze data from various financial systems to support strategic analysis
Added 47 mins ago
AA
Senior Procurement Specialist
ASSA ABLOY Opening Solutions Americas
Woodbridge, ON
- Full-time
Must have excellent understanding of manufacturing planning systems and technologies and an ability to utilize that understanding to drive improvements in a large manufacturing facility
Added 47 mins ago
EA
Caregiver Manager, LPN
Earth Angels Home Care
Halifax, NS
- $70,000 to $80,000 CAD / year
- Full-time
Administrative & Technical Precision: Proficiency with Electronic Visit Verification (EVV) systems, Learning Management Systems (LMS), payroll file preparation, and active credential…
Added 47 mins ago
TC
Customer Processing Representative, temporary full-time
The Canada Life Assurance Company
London, ON
- Full-time
Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered…
Added 47 mins ago
TH
Merchandising Associate Part Time (ORLEANS)
The Home Depot
Orleans, ON
- Part-time
…projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home…

Equitable

Group Collections and Commissions Specialist, Senior

Waterloo, ON, Canada

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Job details

Experience: Minimum 5 years of Group Collections and Commissions experience within the insurance industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join a collaborative and high-performing team where your expertise will directly influence the success of our Group Benefits business. As a Group Collections & Commissions Specialist, Senior you will serve as a trusted subject matter expert, solving complex business challenges, driving process improvements, and partnering with stakeholders across Sales, Finance, Operations, IT, Legal, Compliance, and Audit. This role offers the opportunity to take ownership of critical collections, commissions, and payment processes, contribute to strategic system enhancements and projects, mentor team members, and play a key role in ensuring operational excellence. If you thrive in a fast-paced environment, enjoy analyzing complex issues, and are passionate about delivering exceptional service while continuously improving processes, this is an exciting opportunity to make a meaningful impact.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement, and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Investigate and resolve complex inquiries related to Group Advisor and MGA contracting, compensation, licensing, E&O requirements, and payment processing using FASAT, BMS, and related administration systems.
Serve as the Subject Matter Expert (SME) for Group Collections and Commissions processes, systems, and projects, including FASAT, FASATWeb, BMS, Equinet, OnBase, Tandem, and BMO banking platforms.
Analyze and resolve complex Group Collections inquiries from internal and external stakeholders, including Group Offices, Clients, Third Party Administrators (TPAs), and regional sales teams.
Administer advisor and MGA compensation programs, including overrides, sweep-ups, special bonuses, financing arrangements, and unique payment schedules while ensuring accurate and timely processing.
Manage complex Group Collections activities, including incoming payments, premium reconciliations, TPA bill setup and processing, PAD withdrawals, outstanding payment follow-up, suspense account reviews, and bank reconciliations.
Investigate advisor debt management issues and coordinate collection activities, including working with collection agencies when required.
Prepare and review advanced Excel-based reconciliations, financial analyses, journal entries, and ad hoc reporting to support business decisions and issue resolution.
Lead User Acceptance Testing (UAT) activities for projects impacting Group Collections and Commissions processes and systems, including identifying test scenarios, analyzing results, and recommending solutions.
Identify operational risks, policy exceptions, and process gaps, escalating issues and providing recommendations to management.
Support the accurate processing of Accounts Payable transactions and employee expense reimbursements, ensuring compliance with company policies and controls.
Participate in internal audits, compliance reviews, and control assessments while supporting the implementation of corrective actions and process improvements.
Develop, maintain, and enhance process documentation, user guides, and training materials.
Train, mentor, and provide ongoing support to team members on Group Collections, Commissions, Accounts Payable, and expense reimbursement processes.
Collaborate with Legal, Compliance, Group Office, Finance, Audit, IT, and Sales teams to ensure service excellence and regulatory compliance.
Support workload management across the Group Collections and Commissions team while contributing to continuous improvement initiatives.
Ensure strong internal controls, service standards, and operational excellence are maintained across all assigned responsibilities

What you’ll bring:

Post-secondary education in Business, Finance, Accounting, or a related field.
Minimum 5 years of Group Collections and Commissions experience within the insurance industry.
GBA, CEBS, LOMA, or other industry designations and courses are considered an asset.
In-depth knowledge of Group Collections and Commissions processes, advisor compensation structures, licensing requirements, Errors & Omissions (E&O) requirements, and TPA administration.
Expert knowledge of FASAT, BMS, and related Group administration systems.
Strong understanding of Accounts Payable, employee expense reimbursement processes, and accounting principles.
Advanced Microsoft Office skills, including Excel (pivot tables, advanced reconciliations, reporting, and analysis), Word, PowerPoint, Outlook, and PeopleSoft.
Exceptional analytical and problem-solving skills with the ability to investigate complex issues and identify practical solutions.
Demonstrated ability to prepare and analyze complex reconciliations involving compensation, premium collections, banking transactions, and financial reporting.
Strong attention to detail and commitment to accuracy, particularly when managing payment, banking, and financial transactions.
Proven ability to work independently, prioritize effectively, and meet deadlines in a fast-paced environment.
Excellent communication and interpersonal skills with the ability to collaborate effectively with stakeholders at all levels of the organization, including Legal, Compliance, Audit, Finance, IT, and Sales teams.
Strong customer service orientation with professional phone and email etiquette.
Demonstrated leadership, coaching, and training capabilities, including experience delivering one-on-one and group training sessions.
Self-motivated with a continuous improvement mindset and a commitment to enhancing processes, controls, and service delivery.
Approachable, positive, patient, and collaborative, with the ability to build strong working relationships across the organization

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

As part of the recruitment process, candidates may be asked to complete an assessment.

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To: Manager, Group Collection and Commissions
Department: Group Actuarial
Term: Permanent Full-Time

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More about this job

Responsibilities

The Senior Specialist manages complex group collections, commissions, and payment processes while serving as a subject matter expert for internal and external stakeholders. They are responsible for driving process improvements, leading system testing, and ensuring operational excellence through financial analysis and reconciliation.

Requirements

Candidates must have at least 5 years of experience in group collections and commissions within the insurance industry, along with post-secondary education in a relevant field. Proficiency in systems like FASAT and BMS, as well as advanced Excel skills and strong analytical capabilities, are required.

Skills

Group collections
Commissions administration
Financial reconciliation
Accounts payable
Data analysis
Process improvement
Subject matter expertise
Stakeholder management
User acceptance testing
Regulatory compliance
Microsoft Excel
FASAT
BMS
Mentoring
Problem solving
Financial reporting

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

Group Collections
Commissions
Insurance
FASAT
BMS
Equinet
OnBase
Tandem
BMO
Accounts Payable
Reconciliation
Financial Analysis
UAT
Compliance
Audit
PeopleSoft
Microsoft Office
Pivot Tables
TPA
Advisor Contracting
Licensing
E&O Requirements
Premium Reconciliations
Journal Entries
Operational Risk
Process Documentation
Mentoring
Stakeholder Collaboration
Continuous Improvement
Data Analysis

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