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Added 38 mins ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Mississauga, ON
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing financial loss caused by theft and fraud, organized retail crime and supporting safety and environmental…
Added 53 mins ago
HI
Senior Compliance and Licensing Specialist
HUB International Québec Ltd
Calgary, AB
- Full-time
We are seeking a Senior Compliance and Licensing Specialist to provide dedicated compliance and risk management support with a primary focus on Employee Benefits & Retirement (EB&R), while…
Added 53 mins ago
HI
Senior Compliance and Licensing Specialist
HUB International Québec Ltd
Montreal, QC
- Full-time
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Added 53 mins ago
HI
Senior Compliance and Licensing Specialist
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Chilliwack, BC
- Full-time
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Added 53 mins ago
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Senior Compliance and Licensing Specialist
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Vancouver, BC
- Full-time
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Senior Compliance and Licensing Specialist
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Toronto, ON
- Full-time
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Added 53 mins ago
CB
Inventory Specialist
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Vaughan, ON
- Part-time
The Inventory Specialist ensures accurate inventory by receiving and organizing deliveries, completing counts, and processing transfers or returns. The role supports smooth store operations…
Added 1 hour ago
TT
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- Full-time
…shipments are coordinated efficiently, documentation is accurate, operational workflows are optimized, and customer service standards are consistently…
Added 1 hour ago
HT
Logistics Operations Coordinator
Hecny Transportation Canada
Vancouver, BC
- Full-time
Senior Logistics Specialist: CAD $75,000–$85,000 per year.
Added 1 hour ago
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Maintenance Supervisor
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AB · Edmonton International Airport, AB
- Full-time
At Civeo, our employees are the cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while…
Added 1 hour ago
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Maintenance Manager
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AB · Edmonton International Airport
- Full-time
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Added 1 hour ago
RT
Workshop Engineer
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Added 3 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
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Added 4 hours ago
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Principal Mechanical Engineer - Power
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Evaluate equipment performance, reliability, maintainability, operational flexibility, lifecycle costs, and compliance requirements.
Added 4 hours ago
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Senior Technical Specialist
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Toronto, ON · SCC
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The Senior Technical Specialist will provide technical leadership and subject-matter expertise for Commercial Credit Risk applications, with a primary focus Commercial lending. The role…
Added 4 hours ago
V
Specialist, Procurement & Supply Chain Process Governance, Risk and Controls
Vale
Canada
- Full-time
This is a permanent position reporting to the Manager, Supply Chain Governance, Controls and Inventory Strategy. The Specialist will play a key role within Vale Base Metals' Procurement and…
Added 5 hours ago
J
Systems Administrator / Operations Support Specialist
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Toronto, ON
- Full-time
The Systems Administrator / Operations Support Specialist will provide Level 1 and Level 2 technical support, systems administration, and IT infrastructure operations within an enterprise…
Added 5 hours ago
X
VP, Communications, Brand and Marketing
Xanadu
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Evaluate internal capabilities and manage external agency and specialist partners to ensure maximum value, accountability, and quality.
Added 5 hours ago
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(CAN) Specialist, Translation & Interpretation
Walmart Canada
Laval, QC
- Full-time
The role may work on specific projects, new requests, and ongoing operational requests, including interpreting videos and other spoken-word media as needed.
Added 5 hours ago
A
WHS Specialist
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Sidney, BC
- Full-time
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Added 5 hours ago
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Transportation Specialist
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Added 5 hours ago
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Manager, Talent Development
E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
Vancouver, BC
- $132,267 to $150,000 CAD / year
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…communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more at…
Added 5 hours ago
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Operational Safety Specialist
GFL Environmental Inc.
Surrey, BC
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We are seeking a highly motivated and detail-oriented Operational Safety Specialist to join our team. In this hands-on role, you will play a critical part in protecting employee well-being,…
Added 5 hours ago
MG
Director, Legal & Loan Operations
MarshallZehr Group Inc.
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
Resolve routine operational issues prior to issues becoming unmanageable and report on performance, outstanding exceptions and resource requirements to the SVP.

Equitable

Group Collections and Commissions Specialist, Senior

Waterloo, ON, Canada

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Job details

Experience: Minimum 5 years of Group Collections and Commissions experience within the insurance industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join a collaborative and high-performing team where your expertise will directly influence the success of our Group Benefits business. As a Group Collections & Commissions Specialist, Senior you will serve as a trusted subject matter expert, solving complex business challenges, driving process improvements, and partnering with stakeholders across Sales, Finance, Operations, IT, Legal, Compliance, and Audit. This role offers the opportunity to take ownership of critical collections, commissions, and payment processes, contribute to strategic system enhancements and projects, mentor team members, and play a key role in ensuring operational excellence. If you thrive in a fast-paced environment, enjoy analyzing complex issues, and are passionate about delivering exceptional service while continuously improving processes, this is an exciting opportunity to make a meaningful impact.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement, and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Investigate and resolve complex inquiries related to Group Advisor and MGA contracting, compensation, licensing, E&O requirements, and payment processing using FASAT, BMS, and related administration systems.
Serve as the Subject Matter Expert (SME) for Group Collections and Commissions processes, systems, and projects, including FASAT, FASATWeb, BMS, Equinet, OnBase, Tandem, and BMO banking platforms.
Analyze and resolve complex Group Collections inquiries from internal and external stakeholders, including Group Offices, Clients, Third Party Administrators (TPAs), and regional sales teams.
Administer advisor and MGA compensation programs, including overrides, sweep-ups, special bonuses, financing arrangements, and unique payment schedules while ensuring accurate and timely processing.
Manage complex Group Collections activities, including incoming payments, premium reconciliations, TPA bill setup and processing, PAD withdrawals, outstanding payment follow-up, suspense account reviews, and bank reconciliations.
Investigate advisor debt management issues and coordinate collection activities, including working with collection agencies when required.
Prepare and review advanced Excel-based reconciliations, financial analyses, journal entries, and ad hoc reporting to support business decisions and issue resolution.
Lead User Acceptance Testing (UAT) activities for projects impacting Group Collections and Commissions processes and systems, including identifying test scenarios, analyzing results, and recommending solutions.
Identify operational risks, policy exceptions, and process gaps, escalating issues and providing recommendations to management.
Support the accurate processing of Accounts Payable transactions and employee expense reimbursements, ensuring compliance with company policies and controls.
Participate in internal audits, compliance reviews, and control assessments while supporting the implementation of corrective actions and process improvements.
Develop, maintain, and enhance process documentation, user guides, and training materials.
Train, mentor, and provide ongoing support to team members on Group Collections, Commissions, Accounts Payable, and expense reimbursement processes.
Collaborate with Legal, Compliance, Group Office, Finance, Audit, IT, and Sales teams to ensure service excellence and regulatory compliance.
Support workload management across the Group Collections and Commissions team while contributing to continuous improvement initiatives.
Ensure strong internal controls, service standards, and operational excellence are maintained across all assigned responsibilities

What you’ll bring:

Post-secondary education in Business, Finance, Accounting, or a related field.
Minimum 5 years of Group Collections and Commissions experience within the insurance industry.
GBA, CEBS, LOMA, or other industry designations and courses are considered an asset.
In-depth knowledge of Group Collections and Commissions processes, advisor compensation structures, licensing requirements, Errors & Omissions (E&O) requirements, and TPA administration.
Expert knowledge of FASAT, BMS, and related Group administration systems.
Strong understanding of Accounts Payable, employee expense reimbursement processes, and accounting principles.
Advanced Microsoft Office skills, including Excel (pivot tables, advanced reconciliations, reporting, and analysis), Word, PowerPoint, Outlook, and PeopleSoft.
Exceptional analytical and problem-solving skills with the ability to investigate complex issues and identify practical solutions.
Demonstrated ability to prepare and analyze complex reconciliations involving compensation, premium collections, banking transactions, and financial reporting.
Strong attention to detail and commitment to accuracy, particularly when managing payment, banking, and financial transactions.
Proven ability to work independently, prioritize effectively, and meet deadlines in a fast-paced environment.
Excellent communication and interpersonal skills with the ability to collaborate effectively with stakeholders at all levels of the organization, including Legal, Compliance, Audit, Finance, IT, and Sales teams.
Strong customer service orientation with professional phone and email etiquette.
Demonstrated leadership, coaching, and training capabilities, including experience delivering one-on-one and group training sessions.
Self-motivated with a continuous improvement mindset and a commitment to enhancing processes, controls, and service delivery.
Approachable, positive, patient, and collaborative, with the ability to build strong working relationships across the organization

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

As part of the recruitment process, candidates may be asked to complete an assessment.

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To: Manager, Group Collection and Commissions
Department: Group Actuarial
Term: Permanent Full-Time

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More about this job

Responsibilities

The Senior Specialist manages complex group collections, commissions, and payment processes while serving as a subject matter expert for internal and external stakeholders. They are responsible for driving process improvements, leading system testing, and ensuring operational excellence through financial analysis and reconciliation.

Requirements

Candidates must have at least 5 years of experience in group collections and commissions within the insurance industry, along with post-secondary education in a relevant field. Proficiency in systems like FASAT and BMS, as well as advanced Excel skills and strong analytical capabilities, are required.

Skills

Group collections
Commissions administration
Financial reconciliation
Accounts payable
Data analysis
Process improvement
Subject matter expertise
Stakeholder management
User acceptance testing
Regulatory compliance
Microsoft Excel
FASAT
BMS
Mentoring
Problem solving
Financial reporting

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

Group Collections
Commissions
Insurance
FASAT
BMS
Equinet
OnBase
Tandem
BMO
Accounts Payable
Reconciliation
Financial Analysis
UAT
Compliance
Audit
PeopleSoft
Microsoft Office
Pivot Tables
TPA
Advisor Contracting
Licensing
E&O Requirements
Premium Reconciliations
Journal Entries
Operational Risk
Process Documentation
Mentoring
Stakeholder Collaboration
Continuous Improvement
Data Analysis

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