Jobs in Canada

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Added 10 days ago
Manager in Training
Northland Properties
Revelstoke, BC
Must have excellent attitude with a positive influence on others
Added 10 days ago
Intermediate Technology Specialist, IT Service Management
Equitable
Waterloo, ON
Join one of the region’s top employers and be part of something that truly makes a difference.
Added 10 days ago
DIRECTOR OF CLINICAL SERVICES
Southbridge Healthcare LP
Pickering, ON
This is a full-time position based in a professional office environment. Standard working hours are Monday through Friday, 8:00 - 4:00 with occasional need for overtime during peak periods.…
Added 10 days ago
CG
Laboratory Technician - Electromagnetic Compatibility (EMC)
CSA Group
Toronto, ON
- $2,914 to $3,379.7 CAD / week
- Full-time
…such as education, licenses, certifications and experience. As part of our total rewards offering, permanent employees in this position may be eligible for our annual bonus program, subject…
Added 10 days ago
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Pharmaceutical Hybrid Account Manager
ImpactBio
ON · Ontario, Canada
- Full-time
Must possess a valid driver's license and maintain an acceptable driving record
Added 10 days ago
FC
Manager, Group Administration
First Canadian Financial Group
Edmonton, AB
- Full-time
Employee Assistance Program and employee discount programs
Added 10 days ago
CO
Part-Time Food Services Supervisor
Christie Ossington Neighbourhood Centre
Toronto, ON
- $65,000 to $68,000 CAD / year
- Part-time
Valid Ontario Food Handler Certification required
Added 10 days ago
TH
Merchandising Associate - Part Time (RIchmond Hill North)
The Home Depot Canada
Richmond Hill, ON
- Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 10 days ago
PA
Part-Time Front Desk Administrator (Precision Honda)
Performance Auto Group
Mississauga, ON
- Part-time
Must have a valid Ontario Driver's License and good driving record, and access to reliable transportation are required for regional travel
Added 10 days ago
TH
Merchandising Associate Part Time (BRADFORD)
The Home Depot Canada
Bradford, ON
- Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 10 days ago
LA
Criminal Staff Lawyer
Legal Aid Ontario
Newmarket, ON
- Full-time
Ability to work independently and as part of a team in a fast-paced environment.
Added 10 days ago
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Kitchen & Bath Sales Associate - Part Time (Dartmouth)
The Home Depot Canada
Dartmouth, NS
- Part-time
Using empowerment program when necessary to satisfy customers
Added 10 days ago
NS
Senior Account Director, Social & Influencer
North Strategic
Toronto, ON
- $125,000 to $135,000 CAD / year
- Full-time
As part of the Senior Leadership Team, you’ll play a key role in shaping and growing North’s Social & Influencer practice. You’ll help secure, grow, and lead meaningful client work, while…
Added 10 days ago
EA
Business Development Manager
Ethos Automation Inc
Brantford, ON
- Full-time
Experience within automation, manufacturing, robotics, industrial equipment, or a technical B2B environment is a MUST HAVE
Added 10 days ago
TH
Tool Rental Sales Part Time - LONDON N
The Home Depot Canada
London, ON
- Part-time
Using empowerment program when necessary to satisfy customers
Added 10 days ago
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Responsable des têtes de versions avion / Version Manager (CPD VM)
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 10 days ago
AG
Passenger Service Agent
Alliance Ground International
Edmonton, AB · YEG Airport
- Part-time
…kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you’ll put our customers - and their customers’ needs at the…
Added 10 days ago
S
13621- Employer Specialist
S.U.C.C.E.S.S.
Burnaby, BC
- Part-time
- Temporary
Employment Type: Temporary Part-Time (Less than 35 hours per week)
Added 10 days ago
L
Project Coordinator - Utilities (New Graduate)
Ledcor
Edmonton, AB · Vancouver, BC · Toronto, ON · Saskatoon, SK
- Full-time
…day-to-day operations to ensure that projects are completed on time and within budget. In this role, you will first help estimate new and upcoming projects, then you will assist in…
Added 10 days ago
SD
Beauty Manager, Hourly Full Time Day
Shoppers Drug Mart
Windsor, ON
- Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 10 days ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Ottawa, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 10 days ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 10 days ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Alliston, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 10 days ago
DC
Batcher
Dover Corporation
Cambridge, ON
- Full-time
…company paid short-term disability and long-term disability; paid time off, including 12 paid holidays per calendar year, paid vacation days beginning at 4 weeks annually prorated with the…
Added 10 days ago
E
Certified Activity Aide-Casual
Extendicare
Peterborough, ON · Axm - Forest Trail
- Part-time
The incumbent will report to the Resident Program Manager.

Equitable

Intermediate Technology Specialist, IT Service Management

Waterloo, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Experience: A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join our Technology Services team and help maintain and enhance the technology solutions that support our employees and clients. In this role, you will collaborate with business and IT partners to support shared infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services. You will also play a key role in incident management, continuous improvement initiatives, and the implementation of solutions that improve operational efficiency and service performance.

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, collaboration, and driving meaningful improvements in a dynamic technology environment.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures related to technical systems, architecture, governance, and solution management
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure systems and applications
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Assist in the maintenance and documentation of internal processes and quality system management to uphold organizational standards
Identify opportunities for improved workflows, efficiencies, and overall system performance
Monitor capacity usage and performance of assigned technologies to ensure operational availability and adherence to process integrity
Provide technical guidance to peers and end‑users to enable continuous delivery of shared technology solutions
Follow established processes and identifying gaps that could pose operational risk
Support day‑to‑day incident and major incident management activities under the guidance of the Incident Management Lead
Assist with triage, escalation, coordination, and stakeholder communication during major incidents to support timely service restoration
Contribute to post‑incident reviews, documentation, and trend analysis to drive continuous improvement and problem identification
Execute ITSM processes, standards, and tooling (e.g., ServiceNow) related to incident and major incident management

What you’ll bring:

A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
A post‑secondary degree in computer science, computer systems engineering, software engineering, or an equivalent combination of education and experience
Contemporary technical or service certifications relevant to owned technology or service areas, including ITSM, performance management platforms, and cloud services (SaaS/PaaS)
Strong client‑experience focus with the ability to resolve complex or unique problems and achieve first‑point‑of‑contact resolutions
A growth mindset with the ability to evaluate processes, lead improvement initiatives, and adopt best practices
Strong communication, interpersonal, and feedback skills, with the ability to collaborate across diverse teams and manage conflict effectively
Agility and flexibility in adapting to changing priorities, ambiguous situations, and evolving responsibilities
Strong critical‑thinking and decision‑making skills grounded in data, experience, established policies, and legislative requirements
Leadership qualities that demonstrate ownership, initiative, respect, and the ability to influence and support team success
Experience with ITSM process design, execution, monitoring, and reporting
Familiarity with relevant hardware, software, and enterprise platforms that support IT service delivery and continuous improvement
Experience supporting Incident and Major Incident Management processes, including incident prioritization, escalation, coordination, resolution, and service restoration
Ability to coordinate technical teams and stakeholders during major incidents, facilitating effective communication, timely decision-making, and restoration of business services
Experience facilitating post-incident reviews, identifying opportunities for improvement, and collaborating with Problem Management to reduce recurring incidents
Working knowledge of ITIL best practices for Incident, Major Incident, and Problem Management, with experience using ITSM platforms such as ServiceNow to manage workflows, monitor performance, and report on key metrics

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The specialist will collaborate with IT and business teams to support shared infrastructure, troubleshoot systems, and optimize operational performance. They will also manage incident response activities, including triage, coordination, and post-incident reviews to ensure reliable service delivery.

Requirements

Candidates must have at least 3 years of IT experience and a post-secondary degree in a relevant technical field. Proficiency in ITSM processes, incident management, and experience with platforms like ServiceNow are required.

Skills

IT Service Management
Incident Management
ServiceNow
Infrastructure support
Troubleshooting
System configuration
ITIL
Problem management
Capacity monitoring
Technical documentation
Stakeholder communication
Quality management
Cloud services
SaaS
PaaS
Performance management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Incident Management
ITIL
Infrastructure
SaaS
PaaS
Hardware
Software
Governance
System architecture
Capacity planning
Problem management
Technical support
Cloud services
Performance monitoring
Workflow optimization
Stakeholder management
Troubleshooting
Configuration management

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Work requirements

Jobs in Canada