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Added 11 mins ago
CC
Senior Specialist EHSS
Central City Brewers + Distillers
Surrey, BC
- $60,000 to $70,000 CAD / year
- Full-time
This role is responsible for leading and supporting comprehensive industrial health and safety programs, processes, and systems at the site. The Health and Safety Specialist will lead…
Added 11 mins ago
CS
PLM Data Migration Specialist
Cynet Systems
Montreal, QC
- $65 to $70 USD / hour
- Contract
As the PLM Data Migration Specialist, the successful candidate will execute all data migration activities required to transition from PLM2020 to PLM360. The candidate will work closely with…
Added 12 mins ago
P&
Driver Safety & Compliance Specialist
Parrish & Heimbecker, Limited
Cambridge, ON
- Full-time
We are seeking a Driver Safety & Compliance Specialist to join our corporate team. This role is responsible for promoting safe driving practices and regulatory compliance across the company…
Added 41 mins ago
C
Junior Specialist, Real Estate Transactions (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
…make stuff work. We make connections between media content, systems, people and places. We are the space in…
Added 41 mins ago
SAP SD Consultant Sr.
Syntax
Thornhill, ON
…Distribution solutions. In this role, you will partner closely with business and technical stakeholders to translate requirements into scalable SAP SD solutions, guide delivery across the…
Added 56 mins ago
VE
Spécialiste mise en route / Commissioning Specialist
Veolia Environnement SA
Montreal, QC
- Full-time
…transformation. Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges…
Added 57 mins ago
TI
Containerization Security Engineer
Themesoft Inc.
Toronto, ON
- Contract
Strong fundamental knowledge of Operating Systems (RHEL, Ubuntu)
Added 1 hour ago
Data Protection Specialist (IT) - Hybrid
The Globe and Mail
Toronto, ON
Experience with consent management systems, vendor risk assessments, PCI compliance, or GRC (Governance, Risk, Compliance).
Added 1 hour ago
Data Protection Specialist (IT)
The Globe and Mail
Toronto, ON
Experience with consent management systems, vendor risk assessments, PCI compliance, or GRC (Governance, Risk, Compliance).
Added 1 hour ago
NP
SCADA Engineer
Northland Power Inc.
Toronto, ON
- Full-time
Troubleshooting and maintenance of facility SCADA/DCS systems. In addition to corrective actions, this may also involve creating event summary reports, performing root cause analysis, and…
Added 1 hour ago
LC
Safety & Quality Specialist (Investigations & Systems)
Lindsay Construction
Dartmouth, NS
- Full-time
Reporting to the Manager Safety and Quality, the Safety & Quality Specialist - Investigations & Systems, is responsible to fulfill safety obligations for the region. This opportunity is…
Added 1 hour ago
P
Driver Safety & Compliance Specialist
P&H
Cambridge, ON
- Full-time
We are seeking a Driver Safety & Compliance Specialist to join our corporate team. This role is responsible for promoting safe driving practices and regulatory compliance across the company…
Added 1 hour ago
Field Deployment Specialist - Canada
DarkVision
Calgary, AB
…leverage all kinds of the latest tools and technologies across our business (we are, after all, a technology company that happens to be in the oil field service business). The desire to…
Added 1 hour ago
TC
Junior IT Support Analyst
The Citco Group Limited
Halifax, NS
- Full-time
Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 6,000 employees in 45…
Added 1 hour ago
Manufacturing Engineering Specialist
BWXT
Peterborough, ON
We are looking for a Manufacturing Engineering Specialist for our Parts Team at our Peterborough, Ontario site. BWXT NEC's Fuel Handling and Engineered Solutions group is involved in the…
Added 1 hour ago
V|
Spécialiste mise en route / Commissioning Specialist
Veolia | Water Tech
Montreal, QC
- Full-time
…transformation. Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges…
Added 1 hour ago
Damage Prevention Specialist
Rogers Communications
Toronto, ON · North York, ON
A collaborative partner committed to keeping business-critical damage prevention activities moving without interruption.
Added 2 hours ago
SO
Software Quality Assurance Specialist (BC-Hybrid)
Square One Insurance Services
Vancouver, BC
- $67,000 to $76,000 CAD / year
- Full-time
…get lost in the crowd: you’ll work directly with developers, business systems analysts, underwriting, claims and customer service, and have direct access to our leadership team. We move…
Added 2 hours ago
AB
Procurement Specialist – Procurement
Alberta Blue Cross
AB · Hybrid
- Full-time
Reporting to the Manager, Strategic Sourcing and Procurement, the Procurement Specialist supports assigned spend categories by coordinating contract renewals, executing low to medium dollar…
Added 2 hours ago
TT
Operational Performance Specialist (13921)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $91,109.2 to $113,895.6 CAD / year
- Full-time
Completion of a post-secondary diploma or degree in Business Administration, Business Analysis, Data Analytics, Statistics, Engineering, Information Systems, Asset Management, or a related…
Added 2 hours ago
NB
Senior Analyst Regulatory Data and Integration
National Bank of Canada
Montreal, QC
- Full-time
Analyze business needs, challenges and processes in a Canadian, U.S., European and Asian regulatory context to adapt data flows from source systems.
Added 2 hours ago
NB
Senior Data Engineer
National Bank of Canada
Montreal, QC
- Full-time
Integrate and automate data between systems and business applications, then optimise processing with SQL and Python.
Added 2 hours ago
WE
Security Control Center Operator Contract Fixed Term Full Time
Woodbine Entertainment
Toronto, ON · Woodbine HQ
- Full-time
Proactive monitoring of surveillance cameras specifically utilizing experience to identify and assess unusual activity that puts the business, people or property at risk
Added 2 hours ago
ML
Reliability Planner
Maple Leaf Foods Inc.
Hamilton, ON · Hannon, Ontario
- $71,000 to $103,000 CAD / year
- Full-time
The Specialist, Asset Reliability Planning role at Heritage will be responsible for the development and implementation of a Proactive Maintenance Program based on sound reliability centered…
Added 3 hours ago
S
ERP Training Specialist (Contract)
Startec
Calgary, AB
- Full-time
You’ll join the Business Systems ERP project and collaborate with project management, engineering, production, aftermarket service, finance and IT. You’ll listen closely, ask practical…

Equitable

Intermediate Technology Specialist, IT Service Management

Waterloo, ON, Canada

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Job details

Experience: A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join our Technology Services team and help maintain and enhance the technology solutions that support our employees and clients. In this role, you will collaborate with business and IT partners to support shared infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services. You will also play a key role in incident management, continuous improvement initiatives, and the implementation of solutions that improve operational efficiency and service performance.

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, collaboration, and driving meaningful improvements in a dynamic technology environment.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures related to technical systems, architecture, governance, and solution management
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure systems and applications
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Assist in the maintenance and documentation of internal processes and quality system management to uphold organizational standards
Identify opportunities for improved workflows, efficiencies, and overall system performance
Monitor capacity usage and performance of assigned technologies to ensure operational availability and adherence to process integrity
Provide technical guidance to peers and end‑users to enable continuous delivery of shared technology solutions
Follow established processes and identifying gaps that could pose operational risk
Support day‑to‑day incident and major incident management activities under the guidance of the Incident Management Lead
Assist with triage, escalation, coordination, and stakeholder communication during major incidents to support timely service restoration
Contribute to post‑incident reviews, documentation, and trend analysis to drive continuous improvement and problem identification
Execute ITSM processes, standards, and tooling (e.g., ServiceNow) related to incident and major incident management

What you’ll bring:

A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
A post‑secondary degree in computer science, computer systems engineering, software engineering, or an equivalent combination of education and experience
Contemporary technical or service certifications relevant to owned technology or service areas, including ITSM, performance management platforms, and cloud services (SaaS/PaaS)
Strong client‑experience focus with the ability to resolve complex or unique problems and achieve first‑point‑of‑contact resolutions
A growth mindset with the ability to evaluate processes, lead improvement initiatives, and adopt best practices
Strong communication, interpersonal, and feedback skills, with the ability to collaborate across diverse teams and manage conflict effectively
Agility and flexibility in adapting to changing priorities, ambiguous situations, and evolving responsibilities
Strong critical‑thinking and decision‑making skills grounded in data, experience, established policies, and legislative requirements
Leadership qualities that demonstrate ownership, initiative, respect, and the ability to influence and support team success
Experience with ITSM process design, execution, monitoring, and reporting
Familiarity with relevant hardware, software, and enterprise platforms that support IT service delivery and continuous improvement
Experience supporting Incident and Major Incident Management processes, including incident prioritization, escalation, coordination, resolution, and service restoration
Ability to coordinate technical teams and stakeholders during major incidents, facilitating effective communication, timely decision-making, and restoration of business services
Experience facilitating post-incident reviews, identifying opportunities for improvement, and collaborating with Problem Management to reduce recurring incidents
Working knowledge of ITIL best practices for Incident, Major Incident, and Problem Management, with experience using ITSM platforms such as ServiceNow to manage workflows, monitor performance, and report on key metrics

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

The specialist will collaborate with IT and business teams to support shared infrastructure, troubleshoot systems, and optimize operational performance. They will also manage incident response activities, including triage, coordination, and post-incident reviews to ensure reliable service delivery.

Requirements

Candidates must have at least 3 years of IT experience and a post-secondary degree in a relevant technical field. Proficiency in ITSM processes, incident management, and experience with platforms like ServiceNow are required.

Skills

IT Service Management
Incident Management
ServiceNow
Infrastructure support
Troubleshooting
System configuration
ITIL
Problem management
Capacity monitoring
Technical documentation
Stakeholder communication
Quality management
Cloud services
SaaS
PaaS
Performance management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Incident Management
ITIL
Infrastructure
SaaS
PaaS
Hardware
Software
Governance
System architecture
Capacity planning
Problem management
Technical support
Cloud services
Performance monitoring
Workflow optimization
Stakeholder management
Troubleshooting
Configuration management

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