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Added 11 mins ago
Line Runner
Hilton Food Group Plc
Brantford, ON
Lean Manufacturing, Six Sigma, or continuous-improvement experience.
Added 11 mins ago
D
Sales Manager - Home Envelope Products
Dakwakada
Whitehorse, YT
- Full-time
The Sales Manager – Home Envelope Products is responsible for leading Northerm's residential sales operations in Whitehorse and throughout Yukon, ensuring the effective management of…
Added 11 mins ago
S
Intermediate Water Resources Engineer
Stantec
Edmonton, AB
- Full-time
A commitment to excellence, continuous improvement, and successfully addressing technical challenges.
Added 11 mins ago
AC
Back-end Developer – Proactive Hiring
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Contribute to continuous improvement of team practices, delivery pipelines, and communication strategies by proposing innovative solutions and sharing technical insights.
Added 26 mins ago
NW
Sales Manager
Northerm Windows & Doors
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
The Sales Manager – Home Envelope Products is responsible for leading Northerm's residential sales operations in Whitehorse and throughout Yukon, ensuring the effective management of…
Added 26 mins ago
CO
Supervisor, Revenue Services
City of Whitehorse
Whitehorse, YT
- Full-time
Reporting to the Manager, Financial Services, the Supervisor, Revenue Services provides strategic leadership and operational oversight for the City of Whitehorse’s revenue functions,…
Added 26 mins ago
TT
Operational Performance Specialist (13921)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $91,109.2 to $113,895.6 CAD / year
- Full-time
Support continuous improvement initiatives, pilot projects, and system enhancements, including implementation planning, change management, training, and performance evaluation.
Added 26 mins ago
NB
Manager Administrative Support
National Bank of Canada
Vancouver, BC
- Full-time
A career as a Manager Administrative Support in the Commercial and Private Banking 1859 – Real Estate Financing sector of the National Bank means contributing to our transformation towards…
Added 26 mins ago
WO
Senior Accountant, Properties
WP Osborne Executive Search Inc.
Toronto, ON
- Full-time
…priorities, and adapt to a fast-paced, changing environment. A continuous improvement mindset, including the ability to identify and recommend process efficiencies that enhance review…
Added 26 mins ago
NB
Executive Assistant
National Bank of Canada
Montreal, QC
- Full-time
Contribute to the continuous improvement of administrative practices and coordination processes.
Added 26 mins ago
NB
Senior Data Engineer
National Bank of Canada
Montreal, QC
- Full-time
You will work in a stimulating technological environment where collaboration and continuous improvement help transform business needs into concrete data solutions. Our goal is to offer you…
Added 26 mins ago
NB
Senior Analyst US Tax Operations
National Bank of Canada
Montreal, QC
- Full-time
Reporting to the Senior Manager of U.S. Tax Operations, you will be part of a team of 12 colleagues and play a key role in developing the sector's practises and quality.
Added 26 mins ago
DN
Member Engagement Manager
Digital Nova Scotia
Halifax, NS
- Full-time
The Manager uses membership data, reporting, and established processes to identify opportunities for growth and improvement, while continuously refining the member experience and supporting…
Added 26 mins ago
Scotia Jarislowsky Fraser Governance & Operations Manager
Scotiabank
Montreal, QC
…culture focused on service excellence, accountability, and continuous…
Added 26 mins ago
Team Lead, Test Technician
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Boucherville, QC
…reporting of test. The role reports directly to the Test Lab Manager and works in close collaboration with the test designers and planner, acting as the operational counterpart to ensure…
Added 26 mins ago
Site Manager - Infrastructure and Site Services (Permanent)
Babcock
Victoria, BC
Supervise and develop staff, fostering accountability, collaboration, customer service, and continuous improvement.
Added 26 mins ago
Production Manager
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The Production Manager is responsible for the overall production performance of the facility, operating on a rotating 3-shift basis. This role provides leadership for daily shop floor…
Added 26 mins ago
Blasting & Coating Supervisor
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…people. Together, we embrace strong execution, innovation, and continuous improvement - values that come to life through the unique talents and collaborative spirit of every team member. If…
Added 41 mins ago
Manager, Process Development & TT
Emergent Biosolutions
Winnipeg, MB
Experience with data trending, root cause analysis, and continuous improvement methodologies.
Added 41 mins ago
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Supervisor
Wellington-Altus
AB · Toronto, ON · Calgary, AB
- Full-time
Contributing to the continuous improvement of processes, ensuring alignment with CIRO rules and provincial securities legislation.
Added 41 mins ago
T
Manager, Business Management & Strategic Initiatives
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Business Integration, the Manager, Business Performance & Strategic Initiatives role requires a highly analytical and strategic problem solver with strong…
Added 41 mins ago
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Intern, Canada Gas Operations
TC Energy
North Bay, ON
- Full-time
Reflective and committed to continuous improvement and personal development
Added 41 mins ago
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Production Manager - CWT Kitchener
Carlisle
Kitchener, ON
- Full-time
…commercial and residential projects using a focus on innovation and continuous improvement to solve today’s…
Added 41 mins ago
UH
Senior Manager, UHN West Park Assessment Centre
University Health Network
Toronto, ON
- Full-time
The Senior Manager, Assessment Centre is responsible for providing strategic and operational leadership for the UHN West Park Assessment Centre. Reporting to the Senior Director – Altum…
Added 41 mins ago
OT
Principal Product Manager
Open Text Corporation
Waterloo, ON
- Other
…service standards, governance models, escalation processes, and continuous improvement practices while strengthening operational support…

Equitable

Intermediate Technology Specialist, IT Service Management

Waterloo, ON, Canada

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Job details

Experience: A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join our Technology Services team and help maintain and enhance the technology solutions that support our employees and clients. In this role, you will collaborate with business and IT partners to support shared infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services. You will also play a key role in incident management, continuous improvement initiatives, and the implementation of solutions that improve operational efficiency and service performance.

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, collaboration, and driving meaningful improvements in a dynamic technology environment.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures related to technical systems, architecture, governance, and solution management
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure systems and applications
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Assist in the maintenance and documentation of internal processes and quality system management to uphold organizational standards
Identify opportunities for improved workflows, efficiencies, and overall system performance
Monitor capacity usage and performance of assigned technologies to ensure operational availability and adherence to process integrity
Provide technical guidance to peers and end‑users to enable continuous delivery of shared technology solutions
Follow established processes and identifying gaps that could pose operational risk
Support day‑to‑day incident and major incident management activities under the guidance of the Incident Management Lead
Assist with triage, escalation, coordination, and stakeholder communication during major incidents to support timely service restoration
Contribute to post‑incident reviews, documentation, and trend analysis to drive continuous improvement and problem identification
Execute ITSM processes, standards, and tooling (e.g., ServiceNow) related to incident and major incident management

What you’ll bring:

A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
A post‑secondary degree in computer science, computer systems engineering, software engineering, or an equivalent combination of education and experience
Contemporary technical or service certifications relevant to owned technology or service areas, including ITSM, performance management platforms, and cloud services (SaaS/PaaS)
Strong client‑experience focus with the ability to resolve complex or unique problems and achieve first‑point‑of‑contact resolutions
A growth mindset with the ability to evaluate processes, lead improvement initiatives, and adopt best practices
Strong communication, interpersonal, and feedback skills, with the ability to collaborate across diverse teams and manage conflict effectively
Agility and flexibility in adapting to changing priorities, ambiguous situations, and evolving responsibilities
Strong critical‑thinking and decision‑making skills grounded in data, experience, established policies, and legislative requirements
Leadership qualities that demonstrate ownership, initiative, respect, and the ability to influence and support team success
Experience with ITSM process design, execution, monitoring, and reporting
Familiarity with relevant hardware, software, and enterprise platforms that support IT service delivery and continuous improvement
Experience supporting Incident and Major Incident Management processes, including incident prioritization, escalation, coordination, resolution, and service restoration
Ability to coordinate technical teams and stakeholders during major incidents, facilitating effective communication, timely decision-making, and restoration of business services
Experience facilitating post-incident reviews, identifying opportunities for improvement, and collaborating with Problem Management to reduce recurring incidents
Working knowledge of ITIL best practices for Incident, Major Incident, and Problem Management, with experience using ITSM platforms such as ServiceNow to manage workflows, monitor performance, and report on key metrics

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

The specialist will collaborate with IT and business teams to support shared infrastructure, troubleshoot systems, and optimize operational performance. They will also manage incident response activities, including triage, coordination, and post-incident reviews to ensure reliable service delivery.

Requirements

Candidates must have at least 3 years of IT experience and a post-secondary degree in a relevant technical field. Proficiency in ITSM processes, incident management, and experience with platforms like ServiceNow are required.

Skills

IT Service Management
Incident Management
ServiceNow
Infrastructure support
Troubleshooting
System configuration
ITIL
Problem management
Capacity monitoring
Technical documentation
Stakeholder communication
Quality management
Cloud services
SaaS
PaaS
Performance management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Incident Management
ITIL
Infrastructure
SaaS
PaaS
Hardware
Software
Governance
System architecture
Capacity planning
Problem management
Technical support
Cloud services
Performance monitoring
Workflow optimization
Stakeholder management
Troubleshooting
Configuration management

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