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Added 12 mins ago
R&
Staff AI Developer - Toronto
Robots & Pencils
Toronto, ON
- Full-time
We’re looking for a Staff AI Builder to lead the design and delivery of AI/ML systems. This role is ideal for an experienced engineer who thrives on architectural decisions, can confidently…
Added 12 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
Toronto, ON
- Full-time
Serve as a primary technical lead for client engagements focused on data engineering and analytics solution delivery.
Added 12 mins ago
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Senior Manager, Business Banking Advisory - Tangerine
Tangerine
Toronto, ON
- Full-time
…Marketing, Community and Ecosystem, Operations, Risk, Finance, Data, Analytics, and Technology. The role is intended for someone who can bring an external small business growth perspective,…
Added 12 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
Mississauga, ON
- Full-time
Serve as a primary technical lead for client engagements focused on data engineering and analytics solution delivery.
Added 12 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
Winnipeg, MB
- Full-time
Serve as a primary technical lead for client engagements focused on data engineering and analytics solution delivery.
Added 12 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
Calgary, AB
- Full-time
Serve as a primary technical lead for client engagements focused on data engineering and analytics solution delivery.
Added 12 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
Montreal, QC
- Full-time
Serve as a primary technical lead for client engagements focused on data engineering and analytics solution delivery.
Added 12 mins ago
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Gestionnaire de projet SAP
CGI
Drummondville, QC
- Full-time
CGI is looking for an SAP Project Manager to lead the takeover and continued delivery of an SAP S/4HANA Cloud Public Edition project. In this role, you will drive integrated, predictable…
Added 12 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
Oakville, ON
- Full-time
Serve as a primary technical lead for client engagements focused on data engineering and analytics solution delivery.
Added 12 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
Halifax, NS
- Full-time
Serve as a primary technical lead for client engagements focused on data engineering and analytics solution delivery.
Added 12 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
Ottawa, ON
- Full-time
Serve as a primary technical lead for client engagements focused on data engineering and analytics solution delivery.
Added 12 mins ago
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Sr. Business Systems Analyst (Wire Payments/Data Services)
CGI
Toronto, ON
- Full-time
Lead business systems analysis activities for enterprise Payments and data transformation initiatives within the Banking domain.
Added 12 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
AB · Edmonton, AB
- Full-time
Serve as a primary technical lead for client engagements focused on data engineering and analytics solution delivery.
Added 12 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
Vancouver, BC
- Full-time
Serve as a primary technical lead for client engagements focused on data engineering and analytics solution delivery.
Added 27 mins ago
Senior Tax Staff- Transfer Pricing - Toronto
EY
Toronto, ON
Lead defined workstreams within transfer pricing engagements, from scoping and information gathering through analysis, documentation and delivery.
Added 27 mins ago
Associate, Direct Activation
WPP Media
Toronto, ON
…execution, confidence working with budgets and performance data, and the judgement to resolve routine issues independently while escalating risks promptly. You should be ready to manage…
Added 27 mins ago
M
Innovation Leader, Financial Advisory Services
MNP
AB · Calgary, AB
- Full-time
Lead innovation initiatives from ideation through implementation while collaborating closely with Financial Advisory Services leaders, acting as a facilitator with key internal stakeholders…
Added 27 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 42 mins ago
Proposals and Marketing Manager
PCL Construction
Montreal, QC
…success, and that shared commitment drives how we work, grow and lead in the construction…
Added 42 mins ago
MI
Senior Backend Engineer, Integrations
Movable Ink
Toronto, ON
- Full-time
Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize…
Added 57 mins ago
A
Forward Deployed AI Engineer - Associate Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
This is not a consulting role. It is not a project delivery role. It is not a research position. A Forward Deployed AI Engineer-Associate Manager is a production engineer who works embedded…
Added 57 mins ago
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Product Owner - Small Business Insurance
TD
Markham, ON · Montreal, QC
- Full-time
Lead the delivery team in translating customer and business needs into epics, user stories, and acceptance criteria.
Added 57 mins ago
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Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
…skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical…
Added 57 mins ago
I
Senior Consultant - Oracle HCM Cloud Absence and Benefits
Infosys
Mississauga, ON
- $92,740 to $105,007 CAD / year
- Full-time
Infosys is seeking an Oracle Fusion HCM Absence & Benefits Techno Functional Lead to implement and support Absence & Benefits modules for Canadian clients. As an Oracle Fusion HCM Absence &…
Added 1 hour ago
Intermediate Technology Specialist, IT Service Management
Equitable
Waterloo, ON
…infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services. You will also play a key role in incident management,…

Equitable

Intermediate Technology Specialist, IT Service Management

Waterloo, ON, Canada

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Job details

Experience: A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join our Technology Services team and help maintain and enhance the technology solutions that support our employees and clients. In this role, you will collaborate with business and IT partners to support shared infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services. You will also play a key role in incident management, continuous improvement initiatives, and the implementation of solutions that improve operational efficiency and service performance.

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, collaboration, and driving meaningful improvements in a dynamic technology environment.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures related to technical systems, architecture, governance, and solution management
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure systems and applications
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Assist in the maintenance and documentation of internal processes and quality system management to uphold organizational standards
Identify opportunities for improved workflows, efficiencies, and overall system performance
Monitor capacity usage and performance of assigned technologies to ensure operational availability and adherence to process integrity
Provide technical guidance to peers and end‑users to enable continuous delivery of shared technology solutions
Follow established processes and identifying gaps that could pose operational risk
Support day‑to‑day incident and major incident management activities under the guidance of the Incident Management Lead
Assist with triage, escalation, coordination, and stakeholder communication during major incidents to support timely service restoration
Contribute to post‑incident reviews, documentation, and trend analysis to drive continuous improvement and problem identification
Execute ITSM processes, standards, and tooling (e.g., ServiceNow) related to incident and major incident management

What you’ll bring:

A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
A post‑secondary degree in computer science, computer systems engineering, software engineering, or an equivalent combination of education and experience
Contemporary technical or service certifications relevant to owned technology or service areas, including ITSM, performance management platforms, and cloud services (SaaS/PaaS)
Strong client‑experience focus with the ability to resolve complex or unique problems and achieve first‑point‑of‑contact resolutions
A growth mindset with the ability to evaluate processes, lead improvement initiatives, and adopt best practices
Strong communication, interpersonal, and feedback skills, with the ability to collaborate across diverse teams and manage conflict effectively
Agility and flexibility in adapting to changing priorities, ambiguous situations, and evolving responsibilities
Strong critical‑thinking and decision‑making skills grounded in data, experience, established policies, and legislative requirements
Leadership qualities that demonstrate ownership, initiative, respect, and the ability to influence and support team success
Experience with ITSM process design, execution, monitoring, and reporting
Familiarity with relevant hardware, software, and enterprise platforms that support IT service delivery and continuous improvement
Experience supporting Incident and Major Incident Management processes, including incident prioritization, escalation, coordination, resolution, and service restoration
Ability to coordinate technical teams and stakeholders during major incidents, facilitating effective communication, timely decision-making, and restoration of business services
Experience facilitating post-incident reviews, identifying opportunities for improvement, and collaborating with Problem Management to reduce recurring incidents
Working knowledge of ITIL best practices for Incident, Major Incident, and Problem Management, with experience using ITSM platforms such as ServiceNow to manage workflows, monitor performance, and report on key metrics

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

The specialist will collaborate with IT and business teams to support shared infrastructure, troubleshoot systems, and optimize operational performance. They will also manage incident response activities, including triage, coordination, and post-incident reviews to ensure reliable service delivery.

Requirements

Candidates must have at least 3 years of IT experience and a post-secondary degree in a relevant technical field. Proficiency in ITSM processes, incident management, and experience with platforms like ServiceNow are required.

Skills

IT Service Management
Incident Management
ServiceNow
Infrastructure support
Troubleshooting
System configuration
ITIL
Problem management
Capacity monitoring
Technical documentation
Stakeholder communication
Quality management
Cloud services
SaaS
PaaS
Performance management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Incident Management
ITIL
Infrastructure
SaaS
PaaS
Hardware
Software
Governance
System architecture
Capacity planning
Problem management
Technical support
Cloud services
Performance monitoring
Workflow optimization
Stakeholder management
Troubleshooting
Configuration management

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