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Added 3 mins ago
PR
Associate Business Manager, AB & SK
Potentia Renewables Inc.
Calgary, AB
- $85,000 to $100,000 CAD / year
- Full-time
Potentia Renewables Inc. (Potentia) is a Canadian, fully integrated developer, asset manager, and operator of renewable energy and energy storage facilities. Potentia manages over 1.5 GW…
Added 3 mins ago
MC
Member Services Representative - Part-Time - Fonthill Branch
Meridian Credit Union
ON · Fonthill, ON
- $45,000 to $49,000 CAD / year
- Part-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 3 mins ago
R
Senior Relationship Manager, Commercial Financial Services
RBC
Ottawa, ON
- Full-time
Experience with emerging communications and technology (i.e., web based meetings, social media, Digital Banking and Mobile Applications)
Added 3 mins ago
R
Associate Portfolio Manager
RBC
Waterloo, ON
- Full-time
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Added 3 mins ago
R
Manager, Operations II
RBC
Toronto, ON
- Full-time
As Manager, Futures Operations, you will lead a team supporting time-sensitive, complex, exception-based, and highly specialized futures operations within Wealth Management Canada. You will…
Added 3 mins ago
R
Team Operations Lead
RBC
Vernon, BC
- Full-time
…executing activities and client contact as per the portfolio manager’s business plan, client service plan, and review…
Added 3 mins ago
R
Analyst II, QC Microbiology (18-month Fixed-Term Contract)
Resilience
Mississauga, ON · CAN - ON - Mississauga - Meadowpine Blvd
- Full-time
Report deviations from procedures or other discrepancies affecting quality or cGMP compliance to Supervisor/Manager.
Added 3 mins ago
Duty Manager
Northland Properties
Richmond, BC
We are seeking a dynamic Manager on Duty to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics…
Added 3 mins ago
Manager of Transportation Regulation Enforcement
Department of Government Services
St. John's, NL
Applications must be received by the closing date stated in the job posting.
Added 18 mins ago
LH
2600002939 - Registered Nurse
Lakeridge Health
Ajax, ON
- Internship
Reporting to Manager of 4 East Medicine, the successful candidate will be responsible for assessing, planning implementation and evaluating nursing care and practice activities in a…
Added 18 mins ago
FO
Communications Officer, Adaptation
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Under the general direction and supervision of the Manager, Communications – Adaptation, the Communications Officer develops and implements communications and marketing plans and provides…
Added 18 mins ago
MI
Advisor, Last Mile Optimization Ontario
Metro Inc.
Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Manager, Last Mile Optimization, the Advisor, Last Mile Optimization contributes to the operational performance, service quality, and continuous improvement of eCommerce…
Added 18 mins ago
LB
Analyst, Middle Office
Laurentian Bank
Toronto, ON
- Full-time
…Analyst, Middle Office. Under the supervision of the Senior Manager, Middle Office, the selected candidate will provide support to the traders & sales team within the fixed income…
Added 18 mins ago
SH
Building Manager
Sandman Hotel Group
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
A Building Manager role is to conduct the day-to-day affairs of their respective building to ensure financial goals are met, the Tenant's needs are addressed, maintenance tasks are…
Added 18 mins ago
UO
Team Lead, VFMP Patient Program
University of British Columbia
Vancouver, BC · VCH | Vancouver General Hospital - Gordon and Leslie Diamond Health Care Centre (VGHHCC)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Added 18 mins ago
Saint John- Class 3 Roll-Off Driver
Human Resources
Saint John, NB
Miller Waste Systems is committed to equity, diversity and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities,…
Added 18 mins ago
Executive Receptionist
State Window Corporation
Vaughan, ON
Performance Evaluation: We prioritize ongoing feedback and development through structured bi-annual performance reviews and ongoing check ins with your direct supervisor/manager.
Added 18 mins ago
TG
Planet Fitness - Member Services Representative - Full Time - Barrie
Taymax Group
Barrie, ON
- Full-time
Assist the Club Manager in counting out the drawer as needed.
Added 18 mins ago
TG
Planet Fitness - Assistant General Manager - Lindsay
Taymax Group
Kawartha Lakes, ON · Lindsay, ON
- Full-time
We are looking for an Assistant Manager to join our team! As an integral member of our team, this position will be responsible for assisting in the oversight of club operations to ensure an…
Added 18 mins ago
SL
AVP, Emerging Risk Management & Strategic Risk Initiatives
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Added 18 mins ago
G
Credit Representative
Guillevin
Burnaby, BC · Pacific Credit Office
- Full-time
Reporting to the Credit Manager, the Credit Representative is responsible for credit/collections for a portfolio of clients across several branches across the region.
Added 18 mins ago
G
Industrial Electrical Account Manager
Guillevin
AB · Edmonton South
- Full-time
The Industrial Electrical Account Manager is responsible for developing and maintaining strong customer relationships while driving sales growth within the industrial electrical market.…
Added 18 mins ago
FH
Registered Nurse, Intensive Care Unit (ICU), Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 18 mins ago
CK
Subway Sandwich Artist - CSR
Circle K
Kitchener, ON
- Part-time
Notifies Store Manager of any equipment failure or maintenance/supply needs.
Added 33 mins ago
VC
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Sechelt, BC
- Full-time
…direction works under the direction of the Supervisor/Coordinator/Manager or delegate to provide home support services to clients. Assists clients with varied levels of care, observes, and…

Equitable

Intermediate Technology Specialist, IT Service Management

Waterloo, ON, Canada

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Job details

Experience: A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join our Technology Services team and help maintain and enhance the technology solutions that support our employees and clients. In this role, you will collaborate with business and IT partners to support shared infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services. You will also play a key role in incident management, continuous improvement initiatives, and the implementation of solutions that improve operational efficiency and service performance.

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, collaboration, and driving meaningful improvements in a dynamic technology environment.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures related to technical systems, architecture, governance, and solution management
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure systems and applications
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Assist in the maintenance and documentation of internal processes and quality system management to uphold organizational standards
Identify opportunities for improved workflows, efficiencies, and overall system performance
Monitor capacity usage and performance of assigned technologies to ensure operational availability and adherence to process integrity
Provide technical guidance to peers and end‑users to enable continuous delivery of shared technology solutions
Follow established processes and identifying gaps that could pose operational risk
Support day‑to‑day incident and major incident management activities under the guidance of the Incident Management Lead
Assist with triage, escalation, coordination, and stakeholder communication during major incidents to support timely service restoration
Contribute to post‑incident reviews, documentation, and trend analysis to drive continuous improvement and problem identification
Execute ITSM processes, standards, and tooling (e.g., ServiceNow) related to incident and major incident management

What you’ll bring:

A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
A post‑secondary degree in computer science, computer systems engineering, software engineering, or an equivalent combination of education and experience
Contemporary technical or service certifications relevant to owned technology or service areas, including ITSM, performance management platforms, and cloud services (SaaS/PaaS)
Strong client‑experience focus with the ability to resolve complex or unique problems and achieve first‑point‑of‑contact resolutions
A growth mindset with the ability to evaluate processes, lead improvement initiatives, and adopt best practices
Strong communication, interpersonal, and feedback skills, with the ability to collaborate across diverse teams and manage conflict effectively
Agility and flexibility in adapting to changing priorities, ambiguous situations, and evolving responsibilities
Strong critical‑thinking and decision‑making skills grounded in data, experience, established policies, and legislative requirements
Leadership qualities that demonstrate ownership, initiative, respect, and the ability to influence and support team success
Experience with ITSM process design, execution, monitoring, and reporting
Familiarity with relevant hardware, software, and enterprise platforms that support IT service delivery and continuous improvement
Experience supporting Incident and Major Incident Management processes, including incident prioritization, escalation, coordination, resolution, and service restoration
Ability to coordinate technical teams and stakeholders during major incidents, facilitating effective communication, timely decision-making, and restoration of business services
Experience facilitating post-incident reviews, identifying opportunities for improvement, and collaborating with Problem Management to reduce recurring incidents
Working knowledge of ITIL best practices for Incident, Major Incident, and Problem Management, with experience using ITSM platforms such as ServiceNow to manage workflows, monitor performance, and report on key metrics

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

The specialist will collaborate with IT and business teams to support shared infrastructure, troubleshoot systems, and optimize operational performance. They will also manage incident response activities, including triage, coordination, and post-incident reviews to ensure reliable service delivery.

Requirements

Candidates must have at least 3 years of IT experience and a post-secondary degree in a relevant technical field. Proficiency in ITSM processes, incident management, and experience with platforms like ServiceNow are required.

Skills

IT Service Management
Incident Management
ServiceNow
Infrastructure support
Troubleshooting
System configuration
ITIL
Problem management
Capacity monitoring
Technical documentation
Stakeholder communication
Quality management
Cloud services
SaaS
PaaS
Performance management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Incident Management
ITIL
Infrastructure
SaaS
PaaS
Hardware
Software
Governance
System architecture
Capacity planning
Problem management
Technical support
Cloud services
Performance monitoring
Workflow optimization
Stakeholder management
Troubleshooting
Configuration management

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