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Flooring Sales Part Time - WOODSTOCK
The Home Depot
Woodstock, ON
- Part-time
Execute daily stock maintenance: all products signed, displayed, and clean
Added 2 mins ago
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Sales Associate Part-Time - 7102 Thunder Bay
The Home Depot
Thunder Bay, ON
- Part-time
Execute daily stock maintenance: all products signed, displayed, and clean
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Emergency Mitigation Manager
First Onsite - CA
Surrey, BC
- $75,000 to $85,000 CAD / year
- Full-time
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Distribution Center Loss Prevention Coordinator
The TJX Companies, Inc.
Brampton, ON · CAN TJX Canada Distribution Centre West Drive
- $44,197.5 to $61,876.5 CAD / year
- Full-time
…and support projects, including resource coordination, record maintenance, and emergency…
Added 2 mins ago
4A
Service Advisor
401 Auto
Ottawa, ON · Kanata, Ontario
- Full-time
…conducting inspections; taking test drives; checking vehicle maintenance records; examining service…
Added 17 mins ago
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Opportunités d’emploi – Techniciens diesel
Ryder Supply Chain Solutions
Quebec, QC · Vanier
- Full-time
Le Technicien III doit être capable d'effectuer la majorité des tâches de maintenance lourde et de service sur les véhicules Ryder avec un minimum de soutien. Il travaille avec l'aide d'un…
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Full-Time Tactical Security Guard - Educational Facility
GardaWorld
Toronto, ON
- Full-time
Respond to and document security occurrences, violations, hazards, suspicious activities, maintenance-related problems and other related duties as assigned.
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Journeyperson Mechanic Transit
City of Regina
Regina, SK
This position is responsible for performing highly skilled journeyman mechanic duties in the Transit Fleet Maintenance Branch. This position reports to the Supervisor of Maintenance and…
Added 17 mins ago
GE
Heavy Equipment Operator
GFL Environmental Inc.
Fort McMurray, AB
- Full-time
Equipment Maintenance: Perform mandatory pre-shift and post-shift equipment inspections. Clear debris from tracks/tires, check fluid levels, and report mechanical issues to maintenance…
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Industrial Systems Infrastructure Specialist
Gibson Energy
AB · Calgary, AB
The Industrial Systems Infrastructure Specialist will specialize in the administration, support and maintenance of Gibson Energy’s Industrial Systems infrastructure, industrial control…
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CI
Student Intern, Human Resources Information Systems (HRIS)
Celestica International LP
Toronto, ON
- $24 to $30 CAD / hour
Provides team support to corporate, global or site representatives in the ongoing maintenance of HR IT initiatives.
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Customer Experience Leader / Responsable de l’expérience en magasin
Indigo
AB · Edmonton, AB
- $16 to $18 CAD / hour
- Part-time
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Service Administrator NEW!!!
Maxim Truck and Trailer
Winnipeg, MB
- Full-time
Manages select service and facility-related payables, including shop supplies, tools, uniforms, and building maintenance services, while helping maintain workplace safety compliance.
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Truck and Coach Shop Technician
Wajax
Regina, SK
- Full-time
…Performs all tasks related to the testing, diagnosing, repair, maintenance, and reconditioning of heavy equipment, transmissions, engines (diesel), and engine components either in the shop…
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Heavy Equipment Technician - Shop
Wajax
Prince George, BC
- Full-time
…Performs all tasks related to the testing, diagnosing, repair, maintenance, and reconditioning of heavy equipment, transmissions, engines (gasoline and diesel), and engine components…
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Heavy Equipment Technician - Field
Wajax
Prince George, BC
- Full-time
…Performs all tasks related to the testing, diagnosing, repair, maintenance, and reconditioning of heavy equipment, transmissions, engines (gasoline and diesel), and engine components…
Added 32 mins ago
MN
Truck Driver
Modern Niagara
Vaughan, ON
- Full-time
Adheres to delivery and maintenance procedures and ensures equipment and truck are in good working condition. Maintains delivery vehicles to ensure safe operation
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MO
Administrative Assistant II
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
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Coordinator, Corporate Registrations (Temporary 12-month contract)
CPA Calgary Chapter
Edmonton, AB · AB · Calgary, AB
- Full-time
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Operations Advisors
Rennaï
Mont-Royal, QC
- Part-time
Monitor and report any maintenance or safety issues to the appropriate personnel.
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Assistant Housekeeping Manager-Maternity Leave Coverage (18 Months)
Algonquin Resort
Banff, AB
- Full-time
· Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guestrooms, public areas, offices, laundry, lockers and…
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Ingénieur(e) d'exécution de projets/Execution Project Engineer
Veolia Environnement SA
Montreal, QC
- Full-time
Clôturer les projets en finalisant la documentation technique (manuels d'exploitation et de maintenance, listes des pièces de rechange, plans finaux)
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Onsite Laboratory Technician
SGS
Vanderhoof, BC · Prince George/ Vanderhoof, British Columbia
- Full-time
Monitor Equipment maintenance & laboratory supplies.
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Class 1 Driver (Highway - Nights)
Armour Transportation Systems
St. John's, NL
- Full-time
…carriers. With 26 terminals, 4,000 pieces of equipment, nine maintenance facilities, 750,000+ square feet of warehouse space, and 2,000+ team members, we're proud to be a Platinum member of…
Added 47 mins ago
Delivery Driver
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Regina, SK
Conduct thorough inspections and maintenance of company delivery vehicle and equipment, promptly reporting any issues.

Equitable

Intermediate Technology Specialist, IT Service Management

Waterloo, ON, Canada

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Job details

Experience: A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join our Technology Services team and help maintain and enhance the technology solutions that support our employees and clients. In this role, you will collaborate with business and IT partners to support shared infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services. You will also play a key role in incident management, continuous improvement initiatives, and the implementation of solutions that improve operational efficiency and service performance.

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, collaboration, and driving meaningful improvements in a dynamic technology environment.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures related to technical systems, architecture, governance, and solution management
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure systems and applications
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Assist in the maintenance and documentation of internal processes and quality system management to uphold organizational standards
Identify opportunities for improved workflows, efficiencies, and overall system performance
Monitor capacity usage and performance of assigned technologies to ensure operational availability and adherence to process integrity
Provide technical guidance to peers and end‑users to enable continuous delivery of shared technology solutions
Follow established processes and identifying gaps that could pose operational risk
Support day‑to‑day incident and major incident management activities under the guidance of the Incident Management Lead
Assist with triage, escalation, coordination, and stakeholder communication during major incidents to support timely service restoration
Contribute to post‑incident reviews, documentation, and trend analysis to drive continuous improvement and problem identification
Execute ITSM processes, standards, and tooling (e.g., ServiceNow) related to incident and major incident management

What you’ll bring:

A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
A post‑secondary degree in computer science, computer systems engineering, software engineering, or an equivalent combination of education and experience
Contemporary technical or service certifications relevant to owned technology or service areas, including ITSM, performance management platforms, and cloud services (SaaS/PaaS)
Strong client‑experience focus with the ability to resolve complex or unique problems and achieve first‑point‑of‑contact resolutions
A growth mindset with the ability to evaluate processes, lead improvement initiatives, and adopt best practices
Strong communication, interpersonal, and feedback skills, with the ability to collaborate across diverse teams and manage conflict effectively
Agility and flexibility in adapting to changing priorities, ambiguous situations, and evolving responsibilities
Strong critical‑thinking and decision‑making skills grounded in data, experience, established policies, and legislative requirements
Leadership qualities that demonstrate ownership, initiative, respect, and the ability to influence and support team success
Experience with ITSM process design, execution, monitoring, and reporting
Familiarity with relevant hardware, software, and enterprise platforms that support IT service delivery and continuous improvement
Experience supporting Incident and Major Incident Management processes, including incident prioritization, escalation, coordination, resolution, and service restoration
Ability to coordinate technical teams and stakeholders during major incidents, facilitating effective communication, timely decision-making, and restoration of business services
Experience facilitating post-incident reviews, identifying opportunities for improvement, and collaborating with Problem Management to reduce recurring incidents
Working knowledge of ITIL best practices for Incident, Major Incident, and Problem Management, with experience using ITSM platforms such as ServiceNow to manage workflows, monitor performance, and report on key metrics

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

The specialist will collaborate with IT and business teams to support shared infrastructure, troubleshoot systems, and optimize operational performance. They will also manage incident response activities, including triage, coordination, and post-incident reviews to ensure reliable service delivery.

Requirements

Candidates must have at least 3 years of IT experience and a post-secondary degree in a relevant technical field. Proficiency in ITSM processes, incident management, and experience with platforms like ServiceNow are required.

Skills

IT Service Management
Incident Management
ServiceNow
Infrastructure support
Troubleshooting
System configuration
ITIL
Problem management
Capacity monitoring
Technical documentation
Stakeholder communication
Quality management
Cloud services
SaaS
PaaS
Performance management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Incident Management
ITIL
Infrastructure
SaaS
PaaS
Hardware
Software
Governance
System architecture
Capacity planning
Problem management
Technical support
Cloud services
Performance monitoring
Workflow optimization
Stakeholder management
Troubleshooting
Configuration management

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