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Added 6 mins ago
Test and Design Specialist
National Research Council Canada
Montreal, QC
Lead and support development, management, and maintenance of test equipment, laboratory spaces, test facilities, and prototyping equipment to ensure the equipment and facilities support…
Added 6 mins ago
CW
B2B Sales Executive
City Wide Facility Solutions
Burnaby, BC
- From $50,000 CAD / year
- Full-time
City Wide Facility Solutions is looking for a motivated and confident B2B Sales Executive to join our Vancouver sales team.
Added 6 mins ago
CW
B2B Sales Executive
City Wide Facility Solutions
Vancouver, BC
- From $50,000 CAD / year
- Full-time
City Wide Facility Solutions is looking for a motivated and confident B2B Sales Executive to join our Vancouver sales team.
Added 6 mins ago
CW
B2B Sales Executive
City Wide Facility Solutions
Coquitlam, BC
- From $50,000 CAD / year
- Full-time
City Wide Facility Solutions is looking for a motivated and confident B2B Sales Executive to join our Vancouver sales team.
Added 6 mins ago
E
Utility Services Representative
Enbridge
Timmins, ON
- Full-time
…Ontario by performing crucial tasks such as natural gas pipeline maintenance, appliance inspections, and responding to natural gas emergencies. Above all else, they ensure safety takes…
Added 6 mins ago
Shift Manufacturing Supervisor
Westinghouse Electric Company, LLC
Peterborough, ON
As a Shift Manufacturing Supervisor, you will lead day-shift machining, welding, fabrication, and assembly operations within our nuclear manufacturing facility. You will directly manage…
Added 6 mins ago
V|
Ingénieur(e) d'exécution de projets/Execution Project Engineer
Veolia | Water Tech
Montreal, QC
- Full-time
Reporting to the Project Execution Team Lead, you will be at the heart of the action. As a Project Execution Engineer, you will do more than prepare documentation - you will lead our water…
Added 6 mins ago
Sr. Specialist - Embedded Software Developer
L3Harris Technologies
ON · Waterdown, ON
Lead board bring-up, including bootloader (CBoot, UEFI), kernel configuration, device tree development, and driver integration on new hardware platforms
Added 21 mins ago
RS
Ops Lead - ES-2
Republic Services
Beamsville, ON
- Full-time
POSITION SUMMARY: The Ops Lead designates duties and provides direction for a work shift, project or crew for waste handling activities – including the sampling, analysis processing,…
Added 21 mins ago
NA
Journeyperson Automotive Mechanic (Kearl)
North American Construction Group Inc.
Fort McMurray, AB
- Temporary
Preventative Maintenance and servicing of all light vehicles
Added 21 mins ago
S
Heavy Equipment Operator - Material Handler (Afternoon Shift)
SECURE
Edmonton, AB
- Other
At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our clients. Our strength lies in our size, extensive network,…
Added 35 mins ago
TE
Project Manager, Reliability Execution
TC Energy
Airdrie, AB · Calgary, AB
- Full-time
The Reliability Execution (RE) Team within Operations Maintenance & Support (OM&S) supports the planning and execution of complex facility maintenance for Canada Gas Operations (CGO). This…
Added 35 mins ago
DC
Working Site Lead-Timmins
Dr Clean
Timmins, ON
- Full-time
Role Description: The Working Site Lead is a hands-on cleaning position responsible for maintaining high standards of cleanliness, safety, and quality across assigned client sites. In…
Added 35 mins ago
TS
Justice Support Worker
The Salvation Army Canada and Bermuda Territory
Regina, SK
- Full-time
Serving as a Team Lead on-call, and under the direction of the Manager, will provide assistance to staff and report incidents and issues to the Manager.
Added 35 mins ago
AF
Outside Sales Representative
Action Furnace
Red Deer, AB
- Full-time
Serve as a trusted advisor, keeping customers informed about maintenance, upgrades, and seasonal promotions.
Added 36 mins ago
S
Project Coordinator, Clinical Informatics
Sanya’k̓ula
Vancouver, BC
- Full-time
…designate, functions as a member of the project management team, works in collaboration with the Project Manager and Executive Director to identify and prioritize projects, and is…
Added 36 mins ago
AS
Area Director
Active Start Child Care
AB · Edmonton, AB
- Full-time
Oversee the implementation and ongoing maintenance of centre policies, procedures, program plans and required documentation.
Added 36 mins ago
MS
Administrative Coordinator
Marberg Staffing
Toronto, ON
- $34 to $38 CAD / hour
- Temporary
…providing administrative and logistical support to the leadership team. Must be highly organized, proactive, service-oriented, and skilled at managing competing priorities with…
Added 36 mins ago
CW
B2B Sales Executive
City Wide Facility Solutions
Vancouver, BC
- Full-time
City Wide Facility Solutions is looking for a motivated and confident B2B Sales Executive to join our Vancouver sales team.
Added 36 mins ago
CW
B2B Sales Executive
City Wide Facility Solutions
Burnaby, BC
- Full-time
City Wide Facility Solutions is looking for a motivated and confident B2B Sales Executive to join our Vancouver sales team.
Added 36 mins ago
CW
B2B Sales Executive
City Wide Facility Solutions
Coquitlam, BC
- Full-time
City Wide Facility Solutions is looking for a motivated and confident B2B Sales Executive to join our Vancouver sales team.
Added 36 mins ago
MS
IT Support & Facilities Coordinator
McGill St Laurent
Montreal, QC
- Contract
You will be part of our in-house IT team, working alongside our Senior IT Lead on day-to-day support requests and employee onboarding. You will also own facilities, from repairs and…
Added 50 mins ago
MS
IT Support & Facilities Coordinator
McGill St Laurent
Montreal, QC
- Full-time
You will be part of our in-house IT team, working alongside our Senior IT Lead on day-to-day support requests and employee onboarding. You will also own facilities, from repairs and…
Added 50 mins ago
WF
Carpenter Apprentice
Waycobah First Nation
Whycocomagh, NS
- Full-time
…and the skilled trades. Working under the direction of the Lead Carpenter, the successful candidate will gain hands-on experience in the construction, renovation, repair, and maintenance of…
Added 50 mins ago
WF
Lead Carpenter
Waycobah First Nation
Whycocomagh, NS
- Full-time
We'koqma'q First Nation is seeking an experienced and motivated Lead Carpenter to oversee and participate in construction, renovation, repair, and maintenance projects within the community.

Equitable

Intermediate Technology Specialist, IT Service Management

Waterloo, ON, Canada

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Job details

Experience: A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join our Technology Services team and help maintain and enhance the technology solutions that support our employees and clients. In this role, you will collaborate with business and IT partners to support shared infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services. You will also play a key role in incident management, continuous improvement initiatives, and the implementation of solutions that improve operational efficiency and service performance.

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, collaboration, and driving meaningful improvements in a dynamic technology environment.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures related to technical systems, architecture, governance, and solution management
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure systems and applications
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Assist in the maintenance and documentation of internal processes and quality system management to uphold organizational standards
Identify opportunities for improved workflows, efficiencies, and overall system performance
Monitor capacity usage and performance of assigned technologies to ensure operational availability and adherence to process integrity
Provide technical guidance to peers and end‑users to enable continuous delivery of shared technology solutions
Follow established processes and identifying gaps that could pose operational risk
Support day‑to‑day incident and major incident management activities under the guidance of the Incident Management Lead
Assist with triage, escalation, coordination, and stakeholder communication during major incidents to support timely service restoration
Contribute to post‑incident reviews, documentation, and trend analysis to drive continuous improvement and problem identification
Execute ITSM processes, standards, and tooling (e.g., ServiceNow) related to incident and major incident management

What you’ll bring:

A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
A post‑secondary degree in computer science, computer systems engineering, software engineering, or an equivalent combination of education and experience
Contemporary technical or service certifications relevant to owned technology or service areas, including ITSM, performance management platforms, and cloud services (SaaS/PaaS)
Strong client‑experience focus with the ability to resolve complex or unique problems and achieve first‑point‑of‑contact resolutions
A growth mindset with the ability to evaluate processes, lead improvement initiatives, and adopt best practices
Strong communication, interpersonal, and feedback skills, with the ability to collaborate across diverse teams and manage conflict effectively
Agility and flexibility in adapting to changing priorities, ambiguous situations, and evolving responsibilities
Strong critical‑thinking and decision‑making skills grounded in data, experience, established policies, and legislative requirements
Leadership qualities that demonstrate ownership, initiative, respect, and the ability to influence and support team success
Experience with ITSM process design, execution, monitoring, and reporting
Familiarity with relevant hardware, software, and enterprise platforms that support IT service delivery and continuous improvement
Experience supporting Incident and Major Incident Management processes, including incident prioritization, escalation, coordination, resolution, and service restoration
Ability to coordinate technical teams and stakeholders during major incidents, facilitating effective communication, timely decision-making, and restoration of business services
Experience facilitating post-incident reviews, identifying opportunities for improvement, and collaborating with Problem Management to reduce recurring incidents
Working knowledge of ITIL best practices for Incident, Major Incident, and Problem Management, with experience using ITSM platforms such as ServiceNow to manage workflows, monitor performance, and report on key metrics

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

The specialist will collaborate with IT and business teams to support shared infrastructure, troubleshoot systems, and optimize operational performance. They will also manage incident response activities, including triage, coordination, and post-incident reviews to ensure reliable service delivery.

Requirements

Candidates must have at least 3 years of IT experience and a post-secondary degree in a relevant technical field. Proficiency in ITSM processes, incident management, and experience with platforms like ServiceNow are required.

Skills

IT Service Management
Incident Management
ServiceNow
Infrastructure support
Troubleshooting
System configuration
ITIL
Problem management
Capacity monitoring
Technical documentation
Stakeholder communication
Quality management
Cloud services
SaaS
PaaS
Performance management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Incident Management
ITIL
Infrastructure
SaaS
PaaS
Hardware
Software
Governance
System architecture
Capacity planning
Problem management
Technical support
Cloud services
Performance monitoring
Workflow optimization
Stakeholder management
Troubleshooting
Configuration management

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