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Added 11 mins ago
SS
Regional Sales Manager
Summit Search Group
Victoria, BC · Greater Victoria Metropolitan Area
- Full-time
Reporting to the VP, Sales & Marketing, the Regional Sales Manager will be responsible for developing new business, growing existing accounts, and expanding market presence across Canada…
Added 11 mins ago
EP
Accounting Manager
Elby Professional Recruitment
Kitchener, ON
- $90,000 to $110,000 CAD / year
- Contract
Our client is seeking a motivated, detail-oriented Accounting Manager to join their team on a 12-month contract. This is an excellent opportunity for an accounting professional who is…
Added 11 mins ago
GL
Senior Project and Change Manager, ERP/WMS
Gay Lea Foods
Toronto, ON · Etobicoke, ON
- Full-time
Gay Lea Foods is seeking an experienced Senior Project and Change Manager to lead the delivery and organizational adoption of DairyLink, a major enterprise transformation implementing a…
Added 11 mins ago
A
Civil/Environmental Engineer
AECOM
Burnaby, BC
- $75,000 to $105,000 CAD / year
- Full-time
Providing leadership and project manager expertise in support of ongoing remediation and waste management projects, including the review of work scopes and client deliverables
Added 11 mins ago
J
Accounts Receivable Manager
Jagger
Toronto, ON
- Full-time
Our client is a fast-growing, venture-backed software holding company that acquires and scales vertical software businesses across Canada and the U.S. They’re adding a new company to the…
Added 11 mins ago
Youth Quest- Case Manager ID #1670
YMCA of Simcoe/Muskoka
Barrie, ON
As a Case Manager for the Youth Quest program, you will provide case management for the Youth Quest Program including program promotion, delivery of workshops, build and maintain…
Added 26 mins ago
PE
Manager of Marketing
Pretium Engineering
Burlington, ON
- $75,000 to $94,995 CAD / year
- Full-time
Support the CEO, Service Area Leaders, and designated business developers with target-client campaigns, market intelligence, pursuit materials, and client-development activity.
Added 26 mins ago
ST
Field Technician
Steelhaus Technologies
Fort St. John, BC
- Full-time
Reporting to the Station Manager, the Field Technician with Steelhaus Tryton Canada is responsible for the operation, maintenance, and execution of assigned field operations and…
Added 26 mins ago
Project Manager
University of Guelph
Guelph, ON
Reporting to the Associate Director, Capital Development and Project Delivery, in the Campus Planning, Design and Development Department, the Project Manager will be responsible for overall…
Added 40 mins ago
HR
Life Cycle Support Analyst
Hitachi Rail
Toronto, ON
- Full-time
Converts client specifications into actionable service lifecycle designs in coordination with the solution architecture.
Added 40 mins ago
HR
Functional Specialist , SAP - MM & SCS
Hitachi Rail
Toronto, ON
- Full-time
…IT financials are current and meet the needs for management…
Added 40 mins ago
SQ
Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Possibilités d'emploi -futures/Advisor Trainee- Advisor Development Program -Future Opportunities
Sunlife Québec
Rimouski, QC
- Full-time
Your time will be split between working within Prospr advisor team (reporting to an ADP Sales Manager) and gaining exposure to the role of a standalone advisor (working with the local Sun…
Added 40 mins ago
A
Proposal Supervisor
AECOM
Mississauga, ON
- $98,000 to $125,000 CAD / year
- Full-time
…communication, writing, creativity, and decision-making skills. Reporting to the Marketing Director for the Canada Region Marketing Group, this position will collaborate closely with Water…
Added 40 mins ago
C
Administrator, Media Solutions (Hybrid/Telework)
CBC/Radio-Canada
Toronto, ON
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 40 mins ago
OP
Coordinator, Specialty Leasing
Oxford Properties Group
Mississauga, ON
- Full-time
Maintain accurate inventory tracking and reporting for all Specialty Leasing categories and client files.
Added 40 mins ago
J
Portfolio Accounting Manager
Jagger
Toronto, ON
- $130,000 to $155,000 CAD / year
- Full-time
Our client is a profitable, fast-growing software company that acquires and scales software businesses. They’re hiring a Portfolio Accounting Manager to own end-to-end accounting for a…
Added 40 mins ago
PS
Service Technician – Manitoba
Pace Solutions Corp.
Winnipeg, MB
- Full-time
…in the field, learning our systems, service standards, and client environments. The remaining 20% of your time will support service operations through sample analysis, reporting, and…
Added 40 mins ago
VC
Manager Home and Community Care (RN) - Temporary, Full-time
VON Canada (Ontario)
Brantford, ON
- $41.87 to $45.39 CAD / hour
- Full-time
- Temporary
The Manager Home and Community Care (HCC) - Registered Nurse provides professional and practice leadership to staff and is responsible for ensuring the provision of safe, effective quality…
Added 56 mins ago
Prevailing Wage & Apprenticeship Compliance Manager (m/f/d)
Nordex Group
Montreal, QC
…renewable energy a reality for the world. The Project Compliance Manager for Prevailing Wage and Apprenticeship will lead Nordex’s compliance efforts related to prevailing wage and…
Added 56 mins ago
PH
Clinic Support Assistant
Providence Healthcare
Vancouver, BC
- Other
At Foundry Vancouver Granville Clinic, you'll be at the heart of creating a welcoming, organized, and client-focused healthcare experience. Reporting to the Patient Care Manager (or…
Added 56 mins ago
CH
Personal Support Worker- Selwyn Township
CBI Home Health
Otonabee-South Monaghan, ON · Selwyn, ON
- Part-time
…perform light exercises. You will act at all times with the client and their family at the heart of all you do, observing, documenting, and reporting any changes in their condition to your…
Added 1 hour ago
LB
Analyst, Middle Office
Laurentian Bank
Toronto, ON
- Full-time
…Analyst, Middle Office. Under the supervision of the Senior Manager, Middle Office, the selected candidate will provide support to the traders & sales team within the fixed income…
Added 1 hour ago
JC
Field Technician– Surface Decommissioning
JSK Consulting Ltd.
Red Deer, AB
- Full-time
…while supporting project objectives established by our Project Manager. Project planning, scheduling, client communication, regulatory reporting, and overall project management…
Added 1 hour ago
PC
Digital Assurance & Transparency Manager
PwC Canada
Calgary, AB
- Full-time
…controls (e.g. databases, operating systems, data warehouses, and reporting tools) in order to help our clients achieve optimal operational efficiency. Our team helps organizations navigate…
Added 1 hour ago
PC
Digital Assurance & Transparency Manager
PwC Canada
Vancouver, BC
- Full-time
…controls (e.g. databases, operating systems, data warehouses, and reporting tools) in order to help our clients achieve optimal operational efficiency. Our team helps organizations navigate…

Equitable

Intermediate Technology Specialist, IT Service Management

Waterloo, ON, Canada

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Job details

Experience: A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join our Technology Services team and help maintain and enhance the technology solutions that support our employees and clients. In this role, you will collaborate with business and IT partners to support shared infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services. You will also play a key role in incident management, continuous improvement initiatives, and the implementation of solutions that improve operational efficiency and service performance.

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, collaboration, and driving meaningful improvements in a dynamic technology environment.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures related to technical systems, architecture, governance, and solution management
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure systems and applications
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Assist in the maintenance and documentation of internal processes and quality system management to uphold organizational standards
Identify opportunities for improved workflows, efficiencies, and overall system performance
Monitor capacity usage and performance of assigned technologies to ensure operational availability and adherence to process integrity
Provide technical guidance to peers and end‑users to enable continuous delivery of shared technology solutions
Follow established processes and identifying gaps that could pose operational risk
Support day‑to‑day incident and major incident management activities under the guidance of the Incident Management Lead
Assist with triage, escalation, coordination, and stakeholder communication during major incidents to support timely service restoration
Contribute to post‑incident reviews, documentation, and trend analysis to drive continuous improvement and problem identification
Execute ITSM processes, standards, and tooling (e.g., ServiceNow) related to incident and major incident management

What you’ll bring:

A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
A post‑secondary degree in computer science, computer systems engineering, software engineering, or an equivalent combination of education and experience
Contemporary technical or service certifications relevant to owned technology or service areas, including ITSM, performance management platforms, and cloud services (SaaS/PaaS)
Strong client‑experience focus with the ability to resolve complex or unique problems and achieve first‑point‑of‑contact resolutions
A growth mindset with the ability to evaluate processes, lead improvement initiatives, and adopt best practices
Strong communication, interpersonal, and feedback skills, with the ability to collaborate across diverse teams and manage conflict effectively
Agility and flexibility in adapting to changing priorities, ambiguous situations, and evolving responsibilities
Strong critical‑thinking and decision‑making skills grounded in data, experience, established policies, and legislative requirements
Leadership qualities that demonstrate ownership, initiative, respect, and the ability to influence and support team success
Experience with ITSM process design, execution, monitoring, and reporting
Familiarity with relevant hardware, software, and enterprise platforms that support IT service delivery and continuous improvement
Experience supporting Incident and Major Incident Management processes, including incident prioritization, escalation, coordination, resolution, and service restoration
Ability to coordinate technical teams and stakeholders during major incidents, facilitating effective communication, timely decision-making, and restoration of business services
Experience facilitating post-incident reviews, identifying opportunities for improvement, and collaborating with Problem Management to reduce recurring incidents
Working knowledge of ITIL best practices for Incident, Major Incident, and Problem Management, with experience using ITSM platforms such as ServiceNow to manage workflows, monitor performance, and report on key metrics

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

The specialist will collaborate with IT and business teams to support shared infrastructure, troubleshoot systems, and optimize operational performance. They will also manage incident response activities, including triage, coordination, and post-incident reviews to ensure reliable service delivery.

Requirements

Candidates must have at least 3 years of IT experience and a post-secondary degree in a relevant technical field. Proficiency in ITSM processes, incident management, and experience with platforms like ServiceNow are required.

Skills

IT Service Management
Incident Management
ServiceNow
Infrastructure support
Troubleshooting
System configuration
ITIL
Problem management
Capacity monitoring
Technical documentation
Stakeholder communication
Quality management
Cloud services
SaaS
PaaS
Performance management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Incident Management
ITIL
Infrastructure
SaaS
PaaS
Hardware
Software
Governance
System architecture
Capacity planning
Problem management
Technical support
Cloud services
Performance monitoring
Workflow optimization
Stakeholder management
Troubleshooting
Configuration management

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