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Added 13 mins ago
CN
Plumber/Steamfitter
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Performing preventative maintenance, corrective maintenance, and commissioning activities on piping systems and associated mechanical equipment.
Added 13 mins ago
CC
Production Manager - CWT Kitchener
Carlisle Construction Materials
Kitchener, ON
- Full-time
The Production Manager will lead a team of approximately 25 hourly employees and is accountable for production planning, shipping coordination, inventory control, employee development,…
Added 13 mins ago
MV
Supervisor, Materials & Logistics
Metro Vancouver
Burnaby, BC
- Full-time
…picking, packing, shipping, inventory control, and facility maintenance across multiple locations. Ensures materials and services are delivered safely, efficiently, and reliably in support…
Added 27 mins ago
A
Civil/Environmental Engineer
AECOM
Burnaby, BC
- $75,000 to $1,050,000 CAD / year
- Full-time
Providing leadership and project manager expertise in support of ongoing remediation and waste management projects, including the review of work scopes and client deliverables
Added 42 mins ago
NE
Lead Ground Control Engineer
Northern Employment Solutions Inc
Goderich, ON
- Full-time
This position functions with a high degree of autonomy and reports directly to the Engineering and Capital Manager. The Lead Ground Control Engineer will coordinate and supervise a small…
Added 1 hour ago
Lab Technician - Chemistry
Wilfrid Laurier University
Waterloo, ON
Planning locker arrangements on a per term basis to accommodate for the space constraints
Added 1 hour ago
OPERATIONS SUPPORT OFFICER
City of Toronto
Toronto, ON
Reporting to the Program Manager, Project Excellence Office (PXO), the Operations Support Officer co-ordinates overall operational support activities for the section and division, and…
Added 1 hour ago
FC
Contracts Manager- Mining
Fluor Corporation
Vancouver, BC
- Full-time
…the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation and providing cost-effective technology-based solutions is second to none. As we…
Added 1 hour ago
TG
Planet Fitness - General Manager - Thunder Bay
Taymax Group
Thunder Bay, ON
- Full-time
The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. This position…
Added 1 hour ago
Intermediate Technology Specialist, IT Service Management
Equitable
Waterloo, ON
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Added 1 hour ago
B
Maintenance & Reliability Manager
Bimeda
Cambridge, ON
- Full-time
Establish effective maintenance planning, scheduling, prioritization, backlog management and critical-spares practices.
Added 1 hour ago
H
Functional Specialist , SAP - MM & SCS
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
This Information Systems position is responsible for planning, project management, coordination and functional support of all HR Canada domains primarily, in the area of SAP Financial and…
Added 2 hours ago
CN
Director of Facilities & Maintenance
Canadian Niagara Hotels
Niagara Falls, ON
- Full-time
Lead, train, and manage the Maintenance teams, including recruitment, scheduling, performance management, and succession planning
Added 2 hours ago
RS
QHSE Administrator (Contract position up to 18 months)
Rockwood Service Corporation
Red Deer, AB
- Full-time
Assist with internal and external audit processes and support the maintenance of COR certification requirements.
Added 4 hours ago
AS
ILS Manager
AirPro SAR Services Inc.
Ottawa, ON
- Full-time
…partnership with the Contract Management Office (CMO) Lead, the ILS Manager will lead a multidisciplinary team to manage and control the Integrated Logistics Support (ILS) function for the…
Added 5 hours ago
PH
Health Emergency Management (HEM) Specialist, Projects and Initiatives
Provincial Health Services Authority
Prince George, BC
- Full-time
Reporting to a Director or Manager, Health Emergency Management BC (HEMBC), and operating as the internal project management office for the assigned team, the Specialist provides advice and…
Added 5 hours ago
PH
Rehabilitation Assistant, Sunny Hill
Provincial Health Services Authority
Vancouver, BC
- Full-time
As part of a multidisciplinary team and in consultation with the therapist, provides input into the planning, implementation, modification, and evaluation of the rehabilitative treatment…
Added 5 hours ago
C
Site Foreman - FIFO
Convergint
Fort McMurray, AB
- Full-time
The successful candidate will maintain strong relationships with Kearl stakeholders, support technical leads and trades personnel, coordinate project activities, and provide leadership in…
Added 6 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…collaboration, as well as the new Sectra regional shared PACS system and the Integrated Manager will play an integral role in supporting the ongoing implementation, optimization, and…
Added 6 hours ago
PA
Ground Operations Manager
PAL Airlines
Montreal, QC
- Full-time
Collaborate closely with Flight Operations, Maintenance, System Operations Control, and other internal stakeholders to support the safe movement of aircraft and passengers.
Added 6 hours ago
PA
SMS & IOSA Lead
PAL Airlines
St. John's, NL
- Full-time
Reporting to the Senior Quality and Safety Manager, the SMS & IOSA Lead is responsible for supporting the ongoing effectiveness of the Safety Management System, coordinating IOSA…
Added 7 hours ago
ME
Service Technician
McDougall Energy Inc.
Timmins, ON
- Full-time
…fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers to…
Added 7 hours ago
AM
Senior Talent Acquisition Specialist ( FT 18 Month Contract)
Arbor Memorial Inc.
Toronto, ON
- $55,000 to $80,000 CAD / year
- Full-time
…and their families. We also provide a robust pension plan to support your long-term financial planning and…
Added 11 hours ago
SI
CRM Analyst
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
Reporting to the Manager, Admissions and Advisory Services, the CRM Analyst is responsible for the day-to-day functional administration of CRM admissions system, including system…
Added 11 hours ago
CC
Specialist, Work Management
Cameco Corporation
Saskatoon, SK
- Full-time
experience using SAP Plant Maintenance (SAP PM) or a comparable enterprise asset management (EAM) or enterprise resource planning (ERP) system;

Equitable

Intermediate Technology Specialist, IT Service Management

Waterloo, ON, Canada

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Job details

Experience: A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join our Technology Services team and help maintain and enhance the technology solutions that support our employees and clients. In this role, you will collaborate with business and IT partners to support shared infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services. You will also play a key role in incident management, continuous improvement initiatives, and the implementation of solutions that improve operational efficiency and service performance.

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, collaboration, and driving meaningful improvements in a dynamic technology environment.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures related to technical systems, architecture, governance, and solution management
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure systems and applications
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Assist in the maintenance and documentation of internal processes and quality system management to uphold organizational standards
Identify opportunities for improved workflows, efficiencies, and overall system performance
Monitor capacity usage and performance of assigned technologies to ensure operational availability and adherence to process integrity
Provide technical guidance to peers and end‑users to enable continuous delivery of shared technology solutions
Follow established processes and identifying gaps that could pose operational risk
Support day‑to‑day incident and major incident management activities under the guidance of the Incident Management Lead
Assist with triage, escalation, coordination, and stakeholder communication during major incidents to support timely service restoration
Contribute to post‑incident reviews, documentation, and trend analysis to drive continuous improvement and problem identification
Execute ITSM processes, standards, and tooling (e.g., ServiceNow) related to incident and major incident management

What you’ll bring:

A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
A post‑secondary degree in computer science, computer systems engineering, software engineering, or an equivalent combination of education and experience
Contemporary technical or service certifications relevant to owned technology or service areas, including ITSM, performance management platforms, and cloud services (SaaS/PaaS)
Strong client‑experience focus with the ability to resolve complex or unique problems and achieve first‑point‑of‑contact resolutions
A growth mindset with the ability to evaluate processes, lead improvement initiatives, and adopt best practices
Strong communication, interpersonal, and feedback skills, with the ability to collaborate across diverse teams and manage conflict effectively
Agility and flexibility in adapting to changing priorities, ambiguous situations, and evolving responsibilities
Strong critical‑thinking and decision‑making skills grounded in data, experience, established policies, and legislative requirements
Leadership qualities that demonstrate ownership, initiative, respect, and the ability to influence and support team success
Experience with ITSM process design, execution, monitoring, and reporting
Familiarity with relevant hardware, software, and enterprise platforms that support IT service delivery and continuous improvement
Experience supporting Incident and Major Incident Management processes, including incident prioritization, escalation, coordination, resolution, and service restoration
Ability to coordinate technical teams and stakeholders during major incidents, facilitating effective communication, timely decision-making, and restoration of business services
Experience facilitating post-incident reviews, identifying opportunities for improvement, and collaborating with Problem Management to reduce recurring incidents
Working knowledge of ITIL best practices for Incident, Major Incident, and Problem Management, with experience using ITSM platforms such as ServiceNow to manage workflows, monitor performance, and report on key metrics

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

The specialist will collaborate with IT and business teams to support shared infrastructure, troubleshoot systems, and optimize operational performance. They will also manage incident response activities, including triage, coordination, and post-incident reviews to ensure reliable service delivery.

Requirements

Candidates must have at least 3 years of IT experience and a post-secondary degree in a relevant technical field. Proficiency in ITSM processes, incident management, and experience with platforms like ServiceNow are required.

Skills

IT Service Management
Incident Management
ServiceNow
Infrastructure support
Troubleshooting
System configuration
ITIL
Problem management
Capacity monitoring
Technical documentation
Stakeholder communication
Quality management
Cloud services
SaaS
PaaS
Performance management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Incident Management
ITIL
Infrastructure
SaaS
PaaS
Hardware
Software
Governance
System architecture
Capacity planning
Problem management
Technical support
Cloud services
Performance monitoring
Workflow optimization
Stakeholder management
Troubleshooting
Configuration management

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