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Added 7 mins ago
WE
Security Control Center Operator Contract Fixed Term Full Time
Woodbine Entertainment
Toronto, ON · Etobicoke, ON
- Full-time
Proactive monitoring of surveillance cameras specifically utilizing experience to identify and assess unusual activity that puts the business, people or property at risk
Added 7 mins ago
Project Manager
ATS Automation
Cambridge, ON
Develop and Implement Risk Mitigation Plan(s)
Added 7 mins ago
C
Bid Manager
CDW
Toronto, ON
- Full-time
The Bid Manager leads CDW Canada’s largest and most complex proposal pursuits, serving as the central point of strategy and coordination for high-profile opportunities critical to the…
Added 22 mins ago
MC
Member Services Representative - Part-Time - Fonthill Branch
Meridian Credit Union
ON · Fonthill, ON
- $45,000 to $49,000 CAD / year
- Part-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 22 mins ago
R
Manager, Operations II
RBC
Toronto, ON
- Full-time
As Manager, Futures Operations, you will lead a team supporting time-sensitive, complex, exception-based, and highly specialized futures operations within Wealth Management Canada. You will…
Added 22 mins ago
R
Analyst II, QC Microbiology (18-month Fixed-Term Contract)
Resilience
Mississauga, ON · CAN - ON - Mississauga - Meadowpine Blvd
- Full-time
Independently perform microbial tests including LAL/Endotoxin, Bioburden, Sterility, Microbial Identification, Biological Indicator testing, and Growth Promotion Testing.
Added 22 mins ago
HH
Patient Flow Navigator
Halton Healthcare
Oakville, ON
- Part-time
Ability to assess risk and support patient acuity, while considering the global needs of all patients and hospital programs
Added 37 mins ago
HP
Procurement Buyer
HOCS Projects
Calgary, AB
- Full-time
Strong commercial analysis, negotiation, vendor and contractor management, problem-solving and risk-identification skills.
Added 38 mins ago
Senior Manager, Specialty Segments & Indigenous Banking, Canadian Banking / Retail Banking
Scotiabank
Toronto, ON
Reporting to the Director, Specialty Segments, the Senior Manager leads the end-to-end development and activation of Retail Banking’s Indigenous client strategy. The role combines market…
Added 38 mins ago
SL
AVP, Emerging Risk Management & Strategic Risk Initiatives
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Bring together relevant risk and policy owners to support coordinated identification, assessment and oversight of risks arising from AI across the Enterprise.
Added 53 mins ago
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Senior Manager, Credit Risk Learning
BMO
Toronto, ON · FCP
- Full-time
Leads the strategy, design, implementation and ongoing management of enterprise Credit Risk learning and capability development. Translates Credit Risk strategy, technical standards,…
Added 1 hour ago
Advisor, EHS
Aecon
Vancouver, BC
Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities.
Added 1 hour ago
BS
Estimator, Senior
BVGlazing Systems
Niagara Falls, ON
- $85,000 to $95,000 CAD / year
- Full-time
…an accommodation due to a disability please discuss with the Manager scheduling your…
Added 1 hour ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Orillia, ON
- $50,000 to $53,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 1 hour ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 1 hour ago
B
Senior Manager, Credit Risk Learning
BMO
Toronto, ON
- Full-time
Leads the strategy, design, implementation and ongoing management of enterprise Credit Risk learning and capability development. Translates Credit Risk strategy, technical standards,…
Added 1 hour ago
SJ
Director - Finance, Data & Analytics
St. Joseph's Health Centre, Toronto
Toronto, ON
- Full-time
…the information they need to identify opportunities, manage risk, allocate resources and achieve campaign…
Added 1 hour ago
K
Senior Analyst, Compliance & Risk Management
KPMG
Calgary, AB · AB · Lethbridge, AB · Abbotsford, BC · Burnaby, BC · Chilliwack, BC · Fort St. John, BC · Kamloops, BC · Kelowna, BC · Prince George, BC · Quesnel, BC · Vancouver, BC · Vanderhoof, BC · Vernon, BC · Victoria, BC · Fredericton, NB · Moncton, NB · Saint John, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Parry Sound, ON · Sault Ste. Marie, ON · St. Catharines, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Boisbriand, QC · Brossard, QC · Joliette, QC · Laval, QC · Mont-Royal, QC · Montreal, QC · Quebec, QC · Regina, SK · Edmonton, Alberta · Kanata, Ontario · Mount Royal, Quebec · Saint-Laurent, Quebec
- Full-time
Our Compliance & Risk Management Group in Business Enablement Services is looking for a Senior Analyst, Risk Management, to join our growing team. The Compliance & Risk Management Group…
Added 2 hours ago
P
Transaction Services Manager  - Financial Services (Bilingual FR/EN)
PwC
Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
As a Transaction Services Manager (Bilingual FR/EN) , you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational…
Added 2 hours ago
T
Manager, Issues Management (Corporate Operational Risk Management) (5660)
TD
Toronto, ON
- Full-time
Operational Risk Management ("ORM") is accountable for the design and implementation of TDBG's Operational Risk Management Framework that sets out the Bank's governance, policies, processes…
Added 2 hours ago
Intermediate Technology Specialist, IT Service Management
Equitable
Waterloo, ON
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Added 2 hours ago
IC
Trade Compliance Manager
IDEX Corporation
Ottawa, ON
- Full-time
The Trade Compliance Manager will lead the Iridian Spectral Technologies compliance program and will be the main point of contact for the company’s Controlled Goods Program (CGP). In…
Added 2 hours ago
FS
Manager, Food & Beverage Products
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
The Manager, Food & Beverage (F&B) Products sits within the Finance function and serves as the bridge between F&B operations, Finance, and Technology. The role partners with F&B operations,…
Added 3 hours ago
UO
Design and Experiential Learning Engineer
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Technical Services Manager in the Department of Civil and Environmental Engineering and School of Mining and Petroleum Engineering, the Design and Experiential Learning…
Added 3 hours ago
T
Audit Manager I, Global Compliance (ATH 1167)
TD
Toronto, ON
- Full-time
…scripts (development and execution), and issue management (identification and capturing in the…

Equitable

Intermediate Technology Specialist, IT Service Management

Waterloo, ON, Canada

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Job details

Experience: A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join our Technology Services team and help maintain and enhance the technology solutions that support our employees and clients. In this role, you will collaborate with business and IT partners to support shared infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services. You will also play a key role in incident management, continuous improvement initiatives, and the implementation of solutions that improve operational efficiency and service performance.

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, collaboration, and driving meaningful improvements in a dynamic technology environment.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures related to technical systems, architecture, governance, and solution management
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure systems and applications
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Assist in the maintenance and documentation of internal processes and quality system management to uphold organizational standards
Identify opportunities for improved workflows, efficiencies, and overall system performance
Monitor capacity usage and performance of assigned technologies to ensure operational availability and adherence to process integrity
Provide technical guidance to peers and end‑users to enable continuous delivery of shared technology solutions
Follow established processes and identifying gaps that could pose operational risk
Support day‑to‑day incident and major incident management activities under the guidance of the Incident Management Lead
Assist with triage, escalation, coordination, and stakeholder communication during major incidents to support timely service restoration
Contribute to post‑incident reviews, documentation, and trend analysis to drive continuous improvement and problem identification
Execute ITSM processes, standards, and tooling (e.g., ServiceNow) related to incident and major incident management

What you’ll bring:

A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
A post‑secondary degree in computer science, computer systems engineering, software engineering, or an equivalent combination of education and experience
Contemporary technical or service certifications relevant to owned technology or service areas, including ITSM, performance management platforms, and cloud services (SaaS/PaaS)
Strong client‑experience focus with the ability to resolve complex or unique problems and achieve first‑point‑of‑contact resolutions
A growth mindset with the ability to evaluate processes, lead improvement initiatives, and adopt best practices
Strong communication, interpersonal, and feedback skills, with the ability to collaborate across diverse teams and manage conflict effectively
Agility and flexibility in adapting to changing priorities, ambiguous situations, and evolving responsibilities
Strong critical‑thinking and decision‑making skills grounded in data, experience, established policies, and legislative requirements
Leadership qualities that demonstrate ownership, initiative, respect, and the ability to influence and support team success
Experience with ITSM process design, execution, monitoring, and reporting
Familiarity with relevant hardware, software, and enterprise platforms that support IT service delivery and continuous improvement
Experience supporting Incident and Major Incident Management processes, including incident prioritization, escalation, coordination, resolution, and service restoration
Ability to coordinate technical teams and stakeholders during major incidents, facilitating effective communication, timely decision-making, and restoration of business services
Experience facilitating post-incident reviews, identifying opportunities for improvement, and collaborating with Problem Management to reduce recurring incidents
Working knowledge of ITIL best practices for Incident, Major Incident, and Problem Management, with experience using ITSM platforms such as ServiceNow to manage workflows, monitor performance, and report on key metrics

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

The specialist will collaborate with IT and business teams to support shared infrastructure, troubleshoot systems, and optimize operational performance. They will also manage incident response activities, including triage, coordination, and post-incident reviews to ensure reliable service delivery.

Requirements

Candidates must have at least 3 years of IT experience and a post-secondary degree in a relevant technical field. Proficiency in ITSM processes, incident management, and experience with platforms like ServiceNow are required.

Skills

IT Service Management
Incident Management
ServiceNow
Infrastructure support
Troubleshooting
System configuration
ITIL
Problem management
Capacity monitoring
Technical documentation
Stakeholder communication
Quality management
Cloud services
SaaS
PaaS
Performance management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Incident Management
ITIL
Infrastructure
SaaS
PaaS
Hardware
Software
Governance
System architecture
Capacity planning
Problem management
Technical support
Cloud services
Performance monitoring
Workflow optimization
Stakeholder management
Troubleshooting
Configuration management

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