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Added 11 mins ago
D
Sales Manager - Home Envelope Products
Dakwakada
Whitehorse, YT
- Full-time
As Northerm expands its home envelope product offerings and explores the development of a Home Design Center, the Sales Manager will contribute to creating a more integrated and…
Added 11 mins ago
K
Game Project Coordinator Co-Op
Kabam
Vancouver, BC
- Internship
…administrative support to help achieve department, team, and organizational…
Added 11 mins ago
Community Engagement Coordinator - #2026096
John Howard Society Of Saskatchewan
Regina, SK
…JHSS programs, support communications strategies and deliver organizational…
Added 11 mins ago
AC
Marketing Advisor - Signage
Air Canada
Toronto, ON · Dorval, QC
- Full-time
…Advisor coordinates signage projects from initial request through design, approval, production, delivery, installation and close-out. The role also supports the ongoing evolution of the…
Added 26 mins ago
MC
Senior Research Scientist
Medical Council of Canada
Ottawa, ON
- $130,000 to $156,000 CAD / year
- Full-time
Design, lead and conduct high-quality quantitative, qualitative, and mixed-methods research projects aligned with MCC priorities.
Added 26 mins ago
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Accounting Operations Specialist - payables
PixMob
Montreal, QC
- Full-time
…to make every event extra special. At PixMob, innovation and design are in our DNA. From rapid prototyping to mass manufacturing, we craft cutting-edge wireless tech right at our Montreal…
Added 26 mins ago
GT
Controls Tester
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $40 to $45 CAD / hour
- Contract
…test samples, determine appropriate test approach, conduct design adequacy and operating effectiveness testing, and document test results in eGRC. When applicable, the Consultant,…
Added 26 mins ago
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Sales Director
Gordian
Canada
- Full-time
Partner with sales and organizational leadership to execute strategic initiatives that drive revenue growth.
Added 26 mins ago
HA
Events & Grants Assistant
HALO Air Ambulance
Medicine Hat, AB
- Full-time
…fundraising, government relations, community engagement, and organizational…
Added 26 mins ago
RB
Transportation Engineer
Recruitment By Design
Saskatoon, SK
- $110,000 to $140,000 CAD / year
- Full-time
…engineering and environmental services, is seeking a Senior Railway Design Engineer to join their team in Regina, Saskatoon, Calgary or Edmonton. This is a permanent, full-time position,…
Added 26 mins ago
NW
Sales Manager
Northerm Windows & Doors
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
As Northerm expands its home envelope product offerings and explores the development of a Home Design Center, the Sales Manager will contribute to creating a more integrated and…
Added 26 mins ago
TS
Director, Design & Engineering
T&T Supermarket
Toronto, ON · Greater Toronto Area, Canada
- $144,000 to $194,000 CAD / year
- Full-time
The Director, Design & Engineering, leads the design, engineering, and capital cost planning required to convert prospective and existing buildings into T&T stores. The role assesses site…
Added 26 mins ago
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Assistant Superintendent
ONxpress
Toronto, ON
- Full-time
· Support review of technical design documents, shop drawings, and construction details for utilities, drainage, retaining walls, noise walls, OCS foundations, and other civil elements.
Added 26 mins ago
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Operational Performance Specialist (13921)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $91,109.2 to $113,895.6 CAD / year
- Full-time
Plan and organize activities / projects to meet section and organizational goals
Added 26 mins ago
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Water/Wastewater Engineer
AECOM
Burnaby, BC
- $90,000 to $130,000 CAD / year
- Full-time
…projects in all phases from planning and feasibility to detailed design, construction, and…
Added 26 mins ago
Space Technologist
University of Guelph
Guelph, ON
Department: Campus Planning Design and Development
Added 26 mins ago
Senior Digital Product Owner, Scotia Wealth Management
Scotiabank
Toronto, ON
Work with engineering and product design teams to determine desirable, viable and feasible technical solutions and reasonable implementation timelines
Added 26 mins ago
Optical Engineer
National Research Council Canada
Victoria, BC
Organizational Unit: Herzberg Astronomy and Astrophysics
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Contract Manager
Genetec
Remote, Canada
- Full-time
- Remote
Demonstrated ability to assess current-state processes and design scalable, well-governed operating models.
Added 26 mins ago
PMO Intern - ERP Implementation - January 2027 (4-Month Term)
Parkland Corporation
Calgary, AB
…involving business process redesign, system integration, and organizational change…
Added 41 mins ago
Solution Architect
PCL Construction
Edmonton, AB
As an Solution Architect for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you'll have the opportunity to design and deliver scalable enterprise data, analytics and AI…
Added 41 mins ago
T
Sr. Business Systems Analyst (Nodejs, Java and E-signature Platforms)
TD
Toronto, ON
- Full-time
…knowledge, geographic location, and other specific business and organizational…
Added 41 mins ago
HR
Construction Administrator / Coordinator, Multi-Family
Hopewell Residential
Calgary, AB
- Full-time
…and wants through operational excellence, thoughtful product design and customer service excellence. With our collaborative, thoughtful, efficient, and accountable approach, alongside our…
Added 41 mins ago
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Process Engineer
''
Florenceville-Bristol, NB
- Full-time
Design, plan, execute, and evaluate pilot plant and manufacturing trials for new products, technologies, and process improvements.
Added 41 mins ago
A
Proposal Supervisor
AECOM
Mississauga, ON
- $98,000 to $125,000 CAD / year
- Full-time
…improvement, with a proven ability to address challenging people and organizational issues…

Equitable

Intermediate Technology Specialist, IT Service Management

Waterloo, ON, Canada

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Job details

Experience: A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join our Technology Services team and help maintain and enhance the technology solutions that support our employees and clients. In this role, you will collaborate with business and IT partners to support shared infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services. You will also play a key role in incident management, continuous improvement initiatives, and the implementation of solutions that improve operational efficiency and service performance.

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, collaboration, and driving meaningful improvements in a dynamic technology environment.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures related to technical systems, architecture, governance, and solution management
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure systems and applications
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Assist in the maintenance and documentation of internal processes and quality system management to uphold organizational standards
Identify opportunities for improved workflows, efficiencies, and overall system performance
Monitor capacity usage and performance of assigned technologies to ensure operational availability and adherence to process integrity
Provide technical guidance to peers and end‑users to enable continuous delivery of shared technology solutions
Follow established processes and identifying gaps that could pose operational risk
Support day‑to‑day incident and major incident management activities under the guidance of the Incident Management Lead
Assist with triage, escalation, coordination, and stakeholder communication during major incidents to support timely service restoration
Contribute to post‑incident reviews, documentation, and trend analysis to drive continuous improvement and problem identification
Execute ITSM processes, standards, and tooling (e.g., ServiceNow) related to incident and major incident management

What you’ll bring:

A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
A post‑secondary degree in computer science, computer systems engineering, software engineering, or an equivalent combination of education and experience
Contemporary technical or service certifications relevant to owned technology or service areas, including ITSM, performance management platforms, and cloud services (SaaS/PaaS)
Strong client‑experience focus with the ability to resolve complex or unique problems and achieve first‑point‑of‑contact resolutions
A growth mindset with the ability to evaluate processes, lead improvement initiatives, and adopt best practices
Strong communication, interpersonal, and feedback skills, with the ability to collaborate across diverse teams and manage conflict effectively
Agility and flexibility in adapting to changing priorities, ambiguous situations, and evolving responsibilities
Strong critical‑thinking and decision‑making skills grounded in data, experience, established policies, and legislative requirements
Leadership qualities that demonstrate ownership, initiative, respect, and the ability to influence and support team success
Experience with ITSM process design, execution, monitoring, and reporting
Familiarity with relevant hardware, software, and enterprise platforms that support IT service delivery and continuous improvement
Experience supporting Incident and Major Incident Management processes, including incident prioritization, escalation, coordination, resolution, and service restoration
Ability to coordinate technical teams and stakeholders during major incidents, facilitating effective communication, timely decision-making, and restoration of business services
Experience facilitating post-incident reviews, identifying opportunities for improvement, and collaborating with Problem Management to reduce recurring incidents
Working knowledge of ITIL best practices for Incident, Major Incident, and Problem Management, with experience using ITSM platforms such as ServiceNow to manage workflows, monitor performance, and report on key metrics

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

The specialist will collaborate with IT and business teams to support shared infrastructure, troubleshoot systems, and optimize operational performance. They will also manage incident response activities, including triage, coordination, and post-incident reviews to ensure reliable service delivery.

Requirements

Candidates must have at least 3 years of IT experience and a post-secondary degree in a relevant technical field. Proficiency in ITSM processes, incident management, and experience with platforms like ServiceNow are required.

Skills

IT Service Management
Incident Management
ServiceNow
Infrastructure support
Troubleshooting
System configuration
ITIL
Problem management
Capacity monitoring
Technical documentation
Stakeholder communication
Quality management
Cloud services
SaaS
PaaS
Performance management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Incident Management
ITIL
Infrastructure
SaaS
PaaS
Hardware
Software
Governance
System architecture
Capacity planning
Problem management
Technical support
Cloud services
Performance monitoring
Workflow optimization
Stakeholder management
Troubleshooting
Configuration management

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