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Added just now
Sr. Specialist, Project Buyer
L3Harris Technologies
ON · Waterdown, ON
Effectively interact cross-functionally primarily with Planning, Quality, Operations Engineering, Engineering, Production, Finance, Materials, CSG (Customer Service Group), and other…
Added just now
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Spécialiste mise en route / Commissioning Specialist
Veolia Environnement SA
Montreal, QC
- Full-time
…world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable…
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Manager, RF Systems Engineering
Calian in Space & Technology
Saskatoon, SK
- Full-time
The successful candidate will work closely with business leaders, project managers, software and hardware engineering teams, manufacturing, quality, suppliers, and customers to deliver…
Added just now
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Staff Software Developer
Improving
Vancouver, BC
- Full-time
…have played, but also the value you bring to the table as a specialist in one or more technologies. You can look forward to rich discussion and the mutual sharing of technology Pro Tips and…
Added 15 mins ago
NP
SCADA Engineer
Northland Power Inc.
Toronto, ON
- Full-time
…not hold a P.Eng. may be considered for an equivalent SCADA Specialist…
Added 15 mins ago
TC
Senior Construction Environmental Management Specialist
Trinity Consultants Canada
Calgary, AB
- Full-time
We are looking for a dedicated and diligent Senior Construction Environmental Management Specialist to join the Trinity Consultants Canada team. We will provide an opportunity to join a…
Added 15 mins ago
TC
Senior Construction Environmental Management Specialist
Trinity Consultants Canada
Vancouver, BC
- Full-time
We are looking for a dedicated and diligent Senior Construction Environmental Management Specialist to join the Trinity Consultants Canada team. We will provide an opportunity to join a…
Added 30 mins ago
TA
Customer Success Manager, Scaled Accounts
Tali AI
Toronto, ON
- Full-time
Root causes fixed, not just worked around. You’ll take recurring customer problems to Product and Engineering, and check whether the fix actually reduced them.
Added 30 mins ago
A
Spécialiste Risque Électromagnétique / Electromagnetic Hazard Specialist
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 30 mins ago
Field Deployment Specialist - Canada
DarkVision
Calgary, AB
…technology, and operational processes to increase efficiency, quality, and scalability of the overall business. Feedback from the field is critical and will be incorporated directly into…
Added 45 mins ago
Manufacturing Engineering Specialist
BWXT
Peterborough, ON
We are looking for a Manufacturing Engineering Specialist for our Parts Team at our Peterborough, Ontario site. BWXT NEC's Fuel Handling and Engineered Solutions group is involved in the…
Added 45 mins ago
08 - Operations Engineering Specialist
Celestica International LP
Toronto, ON
Senior commodity engineer with extensive experience in managing electronic component quality. Applicant must have experience working directly with suppliers to drive quality improvement…
Added 45 mins ago
V|
Spécialiste mise en route / Commissioning Specialist
Veolia | Water Tech
Montreal, QC
- Full-time
…world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable…
Added 45 mins ago
Sr. Specialist - Embedded Software Developer
L3Harris Technologies
ON · Waterdown, ON
Job Title: Sr. Specialist - Embedded Software Developer
Added 45 mins ago
AE
Specialist, Regulatory Design
Alberta Energy Regulator (AER)
Calgary, AB
- Full-time
The Alberta Energy Regulator (AER) is recruiting a Regulatory Design Specialist (RDS) to join our high-performing team. The RDS is a foundational role that supports key projects critical to…
Added 45 mins ago
KI
Steel Fabricator/Welder
Kanex Industries
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Kanex Industries is a Canadian-owned steel fabrication and installation specialist based in Langley. With over 18 years of expertise, we reliably deliver high-quality structural and…
Added 1 hour ago
PH
User Readiness Specialist
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Kelowna, BC
- Temporary
As a User Readiness Specialist, you’ll play a key role in preparing clinical and non-clinical staff across BC’s major health authorities to confidently use essential registration and…
Added 1 hour ago
O
Spécialiste Associé.e en logistique | Associate Specialist Logistics
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Kirkland, QC
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Reporting into the Associate Director, Supply Chain Operations, Canada, the Associate Specialist Logistics will support the Canadian Supply Chain Operations team across all functions; Trade…
Added 1 hour ago
CC
Senior Systems Testing/QA Specialist RQ11656 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
CCI is hiring a Systems Testing/QA Specialist responsible for overseeing and managing the quality assurance (QA) processes for both manual and automated testing efforts. This role involves…
Added 1 hour ago
TT
Operational Performance Specialist (13921)
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Toronto, ON · Greater Toronto Area, Canada
- $91,109.2 to $113,895.6 CAD / year
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Are you seeking a new career opportunity? We are looking for an Operational Performance Specialist, Elevating Devices to join our team!
Added 1 hour ago
NB
Senior Data Engineer
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Montreal, QC
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A career as a Senior Developer in Data Engineering on the Financial crime and regulatory projects team at National Bank means serving as a Data Analytics Specialist. This position allows…
Added 1 hour ago
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FSO-ServiceNow Developer
National Bank of Canada
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…National Bank's it demand Management team means working as a specialist in automating and optimising demand management processes. This job allows you to have a positive impact on our…
Added 1 hour ago
B&
Civil Engineer - Water
Black & Veatch Family of Companies
Markham, ON
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Prepares complex engineering calculations following standard methods and principles. Manages assigned budget, schedule, and quality requirements.
Added 2 hours ago
ML
Reliability Planner
Maple Leaf Foods Inc.
Hamilton, ON · Hannon, Ontario
- $71,000 to $103,000 CAD / year
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The Specialist, Asset Reliability Planning role at Heritage will be responsible for the development and implementation of a Proactive Maintenance Program based on sound reliability centered…
Added 2 hours ago
CH
Millwright
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Toronto, ON · North York, ON
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Millwright is a hands-on mechanical specialist who supports complex preventive maintenance, major repairs, and overhaul activities and assists Maintainers during challenging breakdowns.

Equitable

Intermediate Technology Specialist, IT Service Management

Waterloo, ON, Canada

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Job details

Experience: A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join our Technology Services team and help maintain and enhance the technology solutions that support our employees and clients. In this role, you will collaborate with business and IT partners to support shared infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services. You will also play a key role in incident management, continuous improvement initiatives, and the implementation of solutions that improve operational efficiency and service performance.

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, collaboration, and driving meaningful improvements in a dynamic technology environment.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures related to technical systems, architecture, governance, and solution management
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure systems and applications
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Assist in the maintenance and documentation of internal processes and quality system management to uphold organizational standards
Identify opportunities for improved workflows, efficiencies, and overall system performance
Monitor capacity usage and performance of assigned technologies to ensure operational availability and adherence to process integrity
Provide technical guidance to peers and end‑users to enable continuous delivery of shared technology solutions
Follow established processes and identifying gaps that could pose operational risk
Support day‑to‑day incident and major incident management activities under the guidance of the Incident Management Lead
Assist with triage, escalation, coordination, and stakeholder communication during major incidents to support timely service restoration
Contribute to post‑incident reviews, documentation, and trend analysis to drive continuous improvement and problem identification
Execute ITSM processes, standards, and tooling (e.g., ServiceNow) related to incident and major incident management

What you’ll bring:

A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
A post‑secondary degree in computer science, computer systems engineering, software engineering, or an equivalent combination of education and experience
Contemporary technical or service certifications relevant to owned technology or service areas, including ITSM, performance management platforms, and cloud services (SaaS/PaaS)
Strong client‑experience focus with the ability to resolve complex or unique problems and achieve first‑point‑of‑contact resolutions
A growth mindset with the ability to evaluate processes, lead improvement initiatives, and adopt best practices
Strong communication, interpersonal, and feedback skills, with the ability to collaborate across diverse teams and manage conflict effectively
Agility and flexibility in adapting to changing priorities, ambiguous situations, and evolving responsibilities
Strong critical‑thinking and decision‑making skills grounded in data, experience, established policies, and legislative requirements
Leadership qualities that demonstrate ownership, initiative, respect, and the ability to influence and support team success
Experience with ITSM process design, execution, monitoring, and reporting
Familiarity with relevant hardware, software, and enterprise platforms that support IT service delivery and continuous improvement
Experience supporting Incident and Major Incident Management processes, including incident prioritization, escalation, coordination, resolution, and service restoration
Ability to coordinate technical teams and stakeholders during major incidents, facilitating effective communication, timely decision-making, and restoration of business services
Experience facilitating post-incident reviews, identifying opportunities for improvement, and collaborating with Problem Management to reduce recurring incidents
Working knowledge of ITIL best practices for Incident, Major Incident, and Problem Management, with experience using ITSM platforms such as ServiceNow to manage workflows, monitor performance, and report on key metrics

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

The specialist will collaborate with IT and business teams to support shared infrastructure, troubleshoot systems, and optimize operational performance. They will also manage incident response activities, including triage, coordination, and post-incident reviews to ensure reliable service delivery.

Requirements

Candidates must have at least 3 years of IT experience and a post-secondary degree in a relevant technical field. Proficiency in ITSM processes, incident management, and experience with platforms like ServiceNow are required.

Skills

IT Service Management
Incident Management
ServiceNow
Infrastructure support
Troubleshooting
System configuration
ITIL
Problem management
Capacity monitoring
Technical documentation
Stakeholder communication
Quality management
Cloud services
SaaS
PaaS
Performance management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Incident Management
ITIL
Infrastructure
SaaS
PaaS
Hardware
Software
Governance
System architecture
Capacity planning
Problem management
Technical support
Cloud services
Performance monitoring
Workflow optimization
Stakeholder management
Troubleshooting
Configuration management

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