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Added 9 mins ago
SO
Software Quality Assurance Specialist (BC-Hybrid)
Square One Insurance Services
Vancouver, BC
- $67,000 to $76,000 CAD / year
- Full-time
Software is at the heart of how we do this. We built our own web-based platform in-house, and it runs nearly every part of the business: quoting and online sales, rating, policy changes and…
Added 9 mins ago
24 - Comprehensive Health Promotion - HPS - CUPE
Windsor-Essex County Health Unit
Windsor, ON
The Health Promotion Specialist (HPS) advances population health by planning, designing, implementing, and evaluating evidence‑informed health promotion programs, services, and…
Added 9 mins ago
001 - Events and Guest Services Coordinator
Métis Nation of Ontario
Burk's Falls, ON
Challenging, multi-disciplinary work environment that fosters learning and professional development
Added 9 mins ago
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Customer Support Specialist
Haystack
Canada
- $65,000 CAD / year
- Full-time
This employer is a high-growth software company providing a comprehensive practice management platform for health and wellness clinics. They are seeking a dedicated professional to join…
Added 9 mins ago
CC
Senior Systems Testing/QA Specialist RQ11656 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
CCI is hiring a Systems Testing/QA Specialist responsible for overseeing and managing the quality assurance (QA) processes for both manual and automated testing efforts. This role involves…
Added 24 mins ago
AM
Local Client Manager - Vancouver
A.P. Moller - Maersk
Vancouver, BC
- Full-time
Manage by influence resources that do not report to this position (e.g., Program Manager; Logistics Specialist; Customer Service teams)
Added 39 mins ago
TT
Operational Performance Specialist (13921)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $91,109.2 to $113,895.6 CAD / year
- Full-time
Are you seeking a new career opportunity? We are looking for an Operational Performance Specialist, Elevating Devices to join our team!
Added 39 mins ago
NB
Senior Analyst Regulatory Data and Integration
National Bank of Canada
Montreal, QC
- Full-time
Collaborate as a regulatory data specialist with business lines, development teams, analysts, solution architects and external providers to support decision-making.
Added 39 mins ago
NB
Senior Data Engineer
National Bank of Canada
Montreal, QC
- Full-time
…projects team at National Bank means serving as a Data Analytics Specialist. This position allows you to have a positive impact on our organisation thanks to your expertise in engineering,…
Added 39 mins ago
NB
FSO-ServiceNow Developer
National Bank of Canada
Montreal, QC
- Full-time
…National Bank's it demand Management team means working as a specialist in automating and optimising demand management processes. This job allows you to have a positive impact on our…
Added 39 mins ago
Territory Account Manager
Insight Enterprises, Inc.
Montreal, QC
Added 54 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Burlington, ON
- $55,500 to $60,500 CAD / year
- Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 54 mins ago
C
Senior Project Manager – Operational Systems & Digital Solutions
CIMA+
Mississauga, ON · Toronto, Ontario
- $125,440 to $172,440 CAD / year
- Full-time
…underlying technology environment, including systems integration, software, APIs and middleware, data platforms, cloud and on-premises infrastructure, networks and cybersecurity. We are not…
Added 1 hour ago
SmartTrace Technical Sales Manager
Chemelex
Edmonton, AB · Kitchener, ON · Quinte West, ON
Initially provide specialist technical-sales support outside NAM when required and share market feedback with SmartTrace product development.
Added 1 hour ago
S
ERP Training Specialist (Contract)
Startec
Calgary, AB
- Full-time
We serve as specialist partners expanding the expertise and capacity of industrial operators, new project development teams, engineering firms, and equipment manufacturers.
Added 1 hour ago
Admissions Processing Specialist
Simon Fraser University
Burnaby, BC
…promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Canadian Union of…
Added 1 hour ago
HR
ITV Specialist Intern (Winter 2027, 12 months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
The IITV specialist Internr with foundational experience in Python & Perl to support test automation efforts across large-scale software delivery projects. This role is ideal for candidates…
Added 1 hour ago
C
Senior Project Manager – Operational Systems & Digital Solutions
CIMA+
Toronto, ON
- $125,440 to $172,440 CAD / year
- Full-time
…underlying technology environment, including systems integration, software, APIs and middleware, data platforms, cloud and on-premises infrastructure, networks and cybersecurity. We are not…
Added 1 hour ago
M
Partnerships Specialist
Maropost
Toronto, ON
- Full-time
Maropost is seeking a proactive and commercially minded Partnerships Specialist to support the Director, Strategic Partnerships in executing and scaling Maropost’s partnership strategy.…
Added 1 hour ago
C
Senior Project Manager – Operational Systems & Digital Solutions
CIMA+
Mississauga, ON
- $125,440 to $172,440 CAD / year
- Full-time
…underlying technology environment, including systems integration, software, APIs and middleware, data platforms, cloud and on-premises infrastructure, networks and cybersecurity. We are not…
Added 1 hour ago
ZS
AI -Senior Mobile Engineering Specialist
Zodiac Solutions, Inc
Montreal, QC
- Full-time
looking to hire a Senior Mobile Engineering Specialist who will join the global team of mobile engineers and developers responsible for enabling the mobile technologies that power the…
Added 1 hour ago
FB
Meat Department Manager
Farm Boy Inc.
Burlington, ON
- $55,500 to $60,500 CAD / year
- Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 1 hour ago
EC
Application Specialist, Federal Sector Services
Esri Canada
Kingston, ON
- $86,900 to $103,200 CAD / year
- Full-time
A day in the life of an Application Specialist at Esri Canada:
Added 1 hour ago
B
Professional, Engineering - Engineering Digital Transformation Specialist
Bombardier
Dorval, QC
- Full-time
…our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are…
Added 2 hours ago
VB
Senior Engineer, Geomechanics
Vale Base Metals
Sudbury, ON
- Full-time
…safety and regulatory standards. In role, you will be part of a specialist team that delivers advanced geomechanics analyses, technical reviews, study plans, and will assist in…

Equitable

Intermediate Technology Specialist, IT Service Management

Waterloo, ON, Canada

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Job details

Experience: A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join our Technology Services team and help maintain and enhance the technology solutions that support our employees and clients. In this role, you will collaborate with business and IT partners to support shared infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services. You will also play a key role in incident management, continuous improvement initiatives, and the implementation of solutions that improve operational efficiency and service performance.

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, collaboration, and driving meaningful improvements in a dynamic technology environment.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures related to technical systems, architecture, governance, and solution management
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure systems and applications
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Assist in the maintenance and documentation of internal processes and quality system management to uphold organizational standards
Identify opportunities for improved workflows, efficiencies, and overall system performance
Monitor capacity usage and performance of assigned technologies to ensure operational availability and adherence to process integrity
Provide technical guidance to peers and end‑users to enable continuous delivery of shared technology solutions
Follow established processes and identifying gaps that could pose operational risk
Support day‑to‑day incident and major incident management activities under the guidance of the Incident Management Lead
Assist with triage, escalation, coordination, and stakeholder communication during major incidents to support timely service restoration
Contribute to post‑incident reviews, documentation, and trend analysis to drive continuous improvement and problem identification
Execute ITSM processes, standards, and tooling (e.g., ServiceNow) related to incident and major incident management

What you’ll bring:

A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
A post‑secondary degree in computer science, computer systems engineering, software engineering, or an equivalent combination of education and experience
Contemporary technical or service certifications relevant to owned technology or service areas, including ITSM, performance management platforms, and cloud services (SaaS/PaaS)
Strong client‑experience focus with the ability to resolve complex or unique problems and achieve first‑point‑of‑contact resolutions
A growth mindset with the ability to evaluate processes, lead improvement initiatives, and adopt best practices
Strong communication, interpersonal, and feedback skills, with the ability to collaborate across diverse teams and manage conflict effectively
Agility and flexibility in adapting to changing priorities, ambiguous situations, and evolving responsibilities
Strong critical‑thinking and decision‑making skills grounded in data, experience, established policies, and legislative requirements
Leadership qualities that demonstrate ownership, initiative, respect, and the ability to influence and support team success
Experience with ITSM process design, execution, monitoring, and reporting
Familiarity with relevant hardware, software, and enterprise platforms that support IT service delivery and continuous improvement
Experience supporting Incident and Major Incident Management processes, including incident prioritization, escalation, coordination, resolution, and service restoration
Ability to coordinate technical teams and stakeholders during major incidents, facilitating effective communication, timely decision-making, and restoration of business services
Experience facilitating post-incident reviews, identifying opportunities for improvement, and collaborating with Problem Management to reduce recurring incidents
Working knowledge of ITIL best practices for Incident, Major Incident, and Problem Management, with experience using ITSM platforms such as ServiceNow to manage workflows, monitor performance, and report on key metrics

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

The specialist will collaborate with IT and business teams to support shared infrastructure, troubleshoot systems, and optimize operational performance. They will also manage incident response activities, including triage, coordination, and post-incident reviews to ensure reliable service delivery.

Requirements

Candidates must have at least 3 years of IT experience and a post-secondary degree in a relevant technical field. Proficiency in ITSM processes, incident management, and experience with platforms like ServiceNow are required.

Skills

IT Service Management
Incident Management
ServiceNow
Infrastructure support
Troubleshooting
System configuration
ITIL
Problem management
Capacity monitoring
Technical documentation
Stakeholder communication
Quality management
Cloud services
SaaS
PaaS
Performance management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Incident Management
ITIL
Infrastructure
SaaS
PaaS
Hardware
Software
Governance
System architecture
Capacity planning
Problem management
Technical support
Cloud services
Performance monitoring
Workflow optimization
Stakeholder management
Troubleshooting
Configuration management

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