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Added 24 mins ago
F
IT Onsite Specialist - Vancouver
FLSmidth
Vancouver, BC
- Full-time
Deliver Level 2 onsite support for hardware, software, connectivity, mobile devices, printers, meeting rooms, and workplace technology.
Added 53 mins ago
G
IT Services Specialist
Genesys
Toronto, ON
- Full-time
Troubleshoot, configure, maintain, and repair end-user hardware, software, operating systems, printers, peripherals, and network connectivity.
Added 1 hour ago
CI
Manager, RF Systems Engineering
Calian in Space & Technology
Saskatoon, SK
- Full-time
The successful candidate will work closely with business leaders, project managers, software and hardware engineering teams, manufacturing, quality, suppliers, and customers to deliver…
Added 1 hour ago
Sr. Specialist - Embedded Software Developer
L3Harris Technologies
ON · Waterdown, ON
Job Title: Sr. Specialist - Embedded Software Developer
Added 1 hour ago
Q
Marketing Events Coordinator
Quanser
Markham, ON
- Full-time
· Work closely with Quanser's Logistics Specialist and Shipping/Receiving team, as well as external freight forwarders, customs brokers, and shipping providers, to coordinate domestic and…
Added 2 hours ago
PH
User Readiness Specialist
Providence Healthcare
Kelowna, BC
- Temporary
Support selection of hardware, software, and tools for training delivery.
Added 4 hours ago
IO
Engineer, Design and Fabrication
Invest Ottawa
Ottawa, ON
- Full-time
Reporting to the Engineering Manager, Programs at Area X.O, the Engineer, Design and Fabrication is responsible for establishing and operating the Area X.O design and fabrication lab and…
Added 4 hours ago
DI
Manufacturing Test - ATE and Bed of Nails Specialist
dcbel Inc
Montreal, QC
- Full-time
dcbel is at the leading edge of the residential energy revolution. Its products enable decentralized energy consumption and production through its vertically integrated suite of energy…
Added 6 hours ago
Intermediate Technology Specialist, IT Service Management
Equitable
Waterloo, ON
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Added 7 hours ago
Intermediate Technology Specialist, Service Now Developer
Equitable
Waterloo, ON
Perform hands-on configuration, troubleshooting, upgrades, and replacement of hardware and application software
Added 8 hours ago
MH
Network Support Specialist
Manitoba Hydro
Winnipeg, MB
- Full-time
Plan and execute hardware and software upgrades to ensure technical currency.
Added 22 hours ago
TR
Spécialiste en fiabilité / Reliability Specialist
Tower Research Capital
Montreal, QC
- Full-time
Tower is home to some of the world’s best systematic trading and engineering talent. We empower portfolio managers to build their teams and strategies ind
Added 1 day ago
GR
Cyber Security Specialist - L3
Global Relay
Vancouver, BC
- Full-time
The Cyber Security Specialist - L3 ensures the deployment, operations and continuous improvement of security tools, technologies and processes that protect Global Relay, including the…
Added 1 day ago
Spécialiste en fiabilité / Reliability Specialist
Tower Research Capital
Montreal, QC
Tower is home to some of the world’s best systematic trading and engineering talent. We empower portfolio managers to build their teams and strategies ind
Added 1 day ago
MN
Junior Cloud QA Specialist (SDET) - 13-month term contract (maternity leave)
March Networks
Remote, Canada
- Contract
- Remote
March Networks is building video-enabled business intelligence solutions in the cloud and is looking for a Junior Test Specialist (SDET) with cloud and analytics experience to help us…
Added 1 day ago
MN
Safety Consultant
Matchtech North America
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Define safety requirements for all aspects of railway systems - civil, electrical, mechanical, hardware, and software.
Added 1 day ago
MN
Junior Cloud QA Specialist (SDET) - 13-month term contract (maternity leave)
March Networks
Ottawa, ON
- Contract
March Networks is building video-enabled business intelligence solutions in the cloud and is looking for a Junior Test Specialist (SDET) with cloud and analytics experience to help us…
Added 1 day ago
MN
Junior QA Specialist
March Networks
Remote, Canada
- Full-time
- Remote
March Networks builds enterprise-level video-enabled business intelligence solutions and is looking for a Junior QA Specialist to help us deliver with impeccable quality. We are looking for…
Added 1 day ago
MN
Junior QA Specialist
March Networks
Ottawa, ON
- Full-time
March Networks builds enterprise-level video-enabled business intelligence solutions and is looking for a Junior QA Specialist to help us deliver with impeccable quality. We are looking for…
Added 1 day ago
NI
System Support Specialist
Northfield IT
Remote, Canada
- $52,000 to $56,000 CAD / year
- Full-time
- Remote
The position requires proactive system monitoring, diligent communication of incidents, and the use of automation and AI-assisted tools to improve response times and reduce manual effort.…
Added 1 day ago
MN
IT Field Support Specialist
Modern Niagara
Hamilton, ON · Vaughan, ON
- Full-time
Provide hands-on desktop, hardware, software, application, wireless, and network support to construction site personnel.
Added 1 day ago
Software Developer and CVR Specialist
National Research Council Canada
Ottawa, ON
We are looking for a Software Developer and Cockpit Voice Recorder (CVR) Specialist to join our Aerospace Research Centre at the Flight Research Laboratory’s (FRL) Flight Recorder Playback…
Added 1 day ago
DC
Security Specialist – Security Architect
Dasro Consulting Inc.
Regina, SK
- Contract
Prepare technical specifications for infrastructure solutions, including hardware, software, and network configurations.
Added 1 day ago
PA
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Network and Systems Specialist will oversee the day-to-day operation of the computer network, including hardware & software support.
Added 2 days ago
E
Tests and Validations Specialists
EERS
Montreal, QC
- Full-time
EERS develops enabling hardware and software for noise management, hearing protection, audio clarity and voice intelligibility through devices that are comfortable and secure. We are…

Equitable

Intermediate Technology Specialist, IT Service Management

Waterloo, ON, Canada

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Job details

Experience: A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join our Technology Services team and help maintain and enhance the technology solutions that support our employees and clients. In this role, you will collaborate with business and IT partners to support shared infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services. You will also play a key role in incident management, continuous improvement initiatives, and the implementation of solutions that improve operational efficiency and service performance.

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, collaboration, and driving meaningful improvements in a dynamic technology environment.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures related to technical systems, architecture, governance, and solution management
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure systems and applications
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Assist in the maintenance and documentation of internal processes and quality system management to uphold organizational standards
Identify opportunities for improved workflows, efficiencies, and overall system performance
Monitor capacity usage and performance of assigned technologies to ensure operational availability and adherence to process integrity
Provide technical guidance to peers and end‑users to enable continuous delivery of shared technology solutions
Follow established processes and identifying gaps that could pose operational risk
Support day‑to‑day incident and major incident management activities under the guidance of the Incident Management Lead
Assist with triage, escalation, coordination, and stakeholder communication during major incidents to support timely service restoration
Contribute to post‑incident reviews, documentation, and trend analysis to drive continuous improvement and problem identification
Execute ITSM processes, standards, and tooling (e.g., ServiceNow) related to incident and major incident management

What you’ll bring:

A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
A post‑secondary degree in computer science, computer systems engineering, software engineering, or an equivalent combination of education and experience
Contemporary technical or service certifications relevant to owned technology or service areas, including ITSM, performance management platforms, and cloud services (SaaS/PaaS)
Strong client‑experience focus with the ability to resolve complex or unique problems and achieve first‑point‑of‑contact resolutions
A growth mindset with the ability to evaluate processes, lead improvement initiatives, and adopt best practices
Strong communication, interpersonal, and feedback skills, with the ability to collaborate across diverse teams and manage conflict effectively
Agility and flexibility in adapting to changing priorities, ambiguous situations, and evolving responsibilities
Strong critical‑thinking and decision‑making skills grounded in data, experience, established policies, and legislative requirements
Leadership qualities that demonstrate ownership, initiative, respect, and the ability to influence and support team success
Experience with ITSM process design, execution, monitoring, and reporting
Familiarity with relevant hardware, software, and enterprise platforms that support IT service delivery and continuous improvement
Experience supporting Incident and Major Incident Management processes, including incident prioritization, escalation, coordination, resolution, and service restoration
Ability to coordinate technical teams and stakeholders during major incidents, facilitating effective communication, timely decision-making, and restoration of business services
Experience facilitating post-incident reviews, identifying opportunities for improvement, and collaborating with Problem Management to reduce recurring incidents
Working knowledge of ITIL best practices for Incident, Major Incident, and Problem Management, with experience using ITSM platforms such as ServiceNow to manage workflows, monitor performance, and report on key metrics

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

The specialist will collaborate with IT and business teams to support shared infrastructure, troubleshoot systems, and optimize operational performance. They will also manage incident response activities, including triage, coordination, and post-incident reviews to ensure reliable service delivery.

Requirements

Candidates must have at least 3 years of IT experience and a post-secondary degree in a relevant technical field. Proficiency in ITSM processes, incident management, and experience with platforms like ServiceNow are required.

Skills

IT Service Management
Incident Management
ServiceNow
Infrastructure support
Troubleshooting
System configuration
ITIL
Problem management
Capacity monitoring
Technical documentation
Stakeholder communication
Quality management
Cloud services
SaaS
PaaS
Performance management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Incident Management
ITIL
Infrastructure
SaaS
PaaS
Hardware
Software
Governance
System architecture
Capacity planning
Problem management
Technical support
Cloud services
Performance monitoring
Workflow optimization
Stakeholder management
Troubleshooting
Configuration management

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