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Added 13 mins ago
CH
Millwright
Crown Holdings, Inc.
Toronto, ON · North York, ON
- Full-time
Millwright is a hands-on mechanical specialist who supports complex preventive maintenance, major repairs, and overhaul activities and assists Maintainers during challenging breakdowns.
Added 13 mins ago
SR
Engineering Documentation Specialist
Stellar Recruitment Inc.
North Vancouver, BC
- $42 to $48 CAD / hour
- Contract
Our client is seeking an Engineering Documentation Specialist with strong experience using MadCap Flare to develop, maintain, and publish high-quality technical documentation within a…
Added 13 mins ago
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Customer Support Specialist
Baseline
Toronto, ON
- Full-time
Relentlessly focusing on platform quality and usability by identifying bugs, and usability issues, and rolling up customer feedback to our product & engineering team.
Added 13 mins ago
EC
Application Specialist, Federal Sector Services
Esri Canada
Kingston, ON
- $86,900 to $103,200 CAD / year
- Full-time
A day in the life of an Application Specialist at Esri Canada:
Added 13 mins ago
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Spécialiste en appels d’offres / Tendering Specialist
Hitachi
Quebec, QC · (HE)Office_QC, Quebec City
- Full-time
In this role, you will support Engineering Sales activities by contributing to tendering, quotation, and bid preparation within the power industry. You will work closely with the Canadian…
Added 13 mins ago
O
Spécialiste Associé.e en logistique | Associate Specialist Logistics
Organon
Kirkland, QC · CAN - Quebec - Kirkland
- Full-time
Reporting into the Associate Director, Supply Chain Operations, Canada, the Associate Specialist Logistics will support the Canadian Supply Chain Operations team across all functions; Trade…
Added 13 mins ago
GV
Aviseur Technique – Turbine/ Alternateur Mécanique (Manic 3)-4
GE Vernova
Baie-Comeau, QC
- Full-time
The Site Technical Advisor (Turbine and Generator) serves as the dedicated on-site technical specialist responsible for supporting the installation and commissioning of hydroelectric…
Added 28 mins ago
GV
Aviseur Technique – Turbine/ Alternateur Mécanique (Manic 3)-4
GE Vernova
Baie-Comeau, QC
- Full-time
The Site Technical Advisor (Turbine and Generator) serves as the dedicated on-site technical specialist responsible for supporting the installation and commissioning of hydroelectric…
Added 43 mins ago
VB
Senior Engineer, Geomechanics
Vale Base Metals
Sudbury, ON
- Full-time
…Japan, VBM delivers a secure and responsible supply of high-quality products to customers across Europe, the Americas, and…
Added 43 mins ago
JH
Spécialiste en conformité / Specialist, Compliance
Jubilant HollisterStier CMO
Kirkland, QC
- Full-time
The Specialist, Compliance supports the Quality Systems & Compliance function by monitoring,maintaining, and strengthening site compliance with GMP and regulatory requirements.This role…
Added 43 mins ago
VB
Sr Specialist - Project Estimating & Cost Control
Vale Base Metals
Toronto, ON
- Full-time
We are seeking a Sr Specialist – Project Estimating & Cost Control to join our VBM / CTO / Studies / Project Controls team in Toronto, Ontario.
Added 43 mins ago
TL
Maintenance Specialist - The Stella
Tricon Living
Toronto, ON
- Full-time
…apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city. Tricon is the leader and most active developer in…
Added 59 mins ago
IO
Engineer, Design and Fabrication
Invest Ottawa
Ottawa, ON
- Full-time
Reporting to the Engineering Manager, Programs at Area X.O, the Engineer, Design and Fabrication is responsible for establishing and operating the Area X.O design and fabrication lab and…
Added 59 mins ago
IO
Engineering Manager. Programs
Invest Ottawa
Ottawa, ON
- Full-time
Reporting to the Senior Engineering Manager, Defence and Advanced Robotics at Area X.O, the Engineering Manager, Programs is accountable for delivering Area X.O’s recurring, milestone- and…
Added 59 mins ago
A
Flight Control System Certification Specialist / Spécialiste de Certification des Systèmes de Commandes de Vol
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Vous avez une expérience comme DAD (Canada - Design Approval Designee) ou DER (US - Designated Engineering Representative), un atout significatif,
Added 1 hour ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist
Added 1 hour ago
IS
Senior Mechanical Quality Specialist
Irving Shipbuilding
Dartmouth, NS
- Full-time
In this position, you will oversee all quality-related activities tied to the supply and manufacture of shafting and propulsion equipment, ensuring Irving Shipbuilding’s stringent quality…
Added 1 hour ago
AC
Senior Proposal Specialist
Allnorth Consultants Limited
Vancouver, BC
- Full-time
Allnorth is a multi-disciplinary engineering, project delivery, and construction services company delivering innovative, practical solutions to clients across the metals and minerals,…
Added 1 hour ago
PP
Aseptic Training Specialist
Pillar5 Pharma Inc.
Arnprior, ON
- $105,000 to $115,000 CAD / year
- Full-time
…compliance, operational excellence, and industry leadership. Our quality and safety trained team members work together on our Mission: to produce reliable, high-quality eye-care products…
Added 1 hour ago
A
Flight Control System Certification Specialist / Spécialiste de Certification des Systèmes de Commandes de Vol
Airbus
Montreal, QC
- Full-time
Vous avez une expérience comme DAD (Canada - Design Approval Designee) ou DER (US - Designated Engineering Representative), un atout significatif,
Added 1 hour ago
AI
Nuclear Services Tech
ATS Industrial Automation
Cambridge, ON
- Full-time
The Nuclear Services Specialist supports the operation and maintenance of specialized nuclear automated tooling to ensure its availability, reliability, and performance. This role requires…
Added 1 hour ago
W
Analytics Specialist
WorkSafeBC
Richmond, BC
- Full-time
As An Analytics Specialist On Our Team, You Will
Added 1 hour ago
VI
Senior Methods Engineer
VSL International Ltd.
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
We are a global specialist construction company and a recognized expert in post-tensioning and structural technologies. With 70 years of experience, we help build, preserve, and transform…
Added 1 hour ago
VI
Senior Project Manager
VSL International Ltd.
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
We are a global specialist construction company and a recognized expert in post-tensioning and structural technologies. With 70 years of experience, we help build, preserve, and transform…
Added 1 hour ago
SR
Senior Project Manager
STRIVE Recruitment Inc.
Coquitlam, BC
- Full-time
STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, Manufacturing Operations, and Technology.…

Equitable

Intermediate Technology Specialist, IT Service Management

Waterloo, ON, Canada

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Job details

Experience: A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join our Technology Services team and help maintain and enhance the technology solutions that support our employees and clients. In this role, you will collaborate with business and IT partners to support shared infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services. You will also play a key role in incident management, continuous improvement initiatives, and the implementation of solutions that improve operational efficiency and service performance.

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, collaboration, and driving meaningful improvements in a dynamic technology environment.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures related to technical systems, architecture, governance, and solution management
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure systems and applications
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Assist in the maintenance and documentation of internal processes and quality system management to uphold organizational standards
Identify opportunities for improved workflows, efficiencies, and overall system performance
Monitor capacity usage and performance of assigned technologies to ensure operational availability and adherence to process integrity
Provide technical guidance to peers and end‑users to enable continuous delivery of shared technology solutions
Follow established processes and identifying gaps that could pose operational risk
Support day‑to‑day incident and major incident management activities under the guidance of the Incident Management Lead
Assist with triage, escalation, coordination, and stakeholder communication during major incidents to support timely service restoration
Contribute to post‑incident reviews, documentation, and trend analysis to drive continuous improvement and problem identification
Execute ITSM processes, standards, and tooling (e.g., ServiceNow) related to incident and major incident management

What you’ll bring:

A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
A post‑secondary degree in computer science, computer systems engineering, software engineering, or an equivalent combination of education and experience
Contemporary technical or service certifications relevant to owned technology or service areas, including ITSM, performance management platforms, and cloud services (SaaS/PaaS)
Strong client‑experience focus with the ability to resolve complex or unique problems and achieve first‑point‑of‑contact resolutions
A growth mindset with the ability to evaluate processes, lead improvement initiatives, and adopt best practices
Strong communication, interpersonal, and feedback skills, with the ability to collaborate across diverse teams and manage conflict effectively
Agility and flexibility in adapting to changing priorities, ambiguous situations, and evolving responsibilities
Strong critical‑thinking and decision‑making skills grounded in data, experience, established policies, and legislative requirements
Leadership qualities that demonstrate ownership, initiative, respect, and the ability to influence and support team success
Experience with ITSM process design, execution, monitoring, and reporting
Familiarity with relevant hardware, software, and enterprise platforms that support IT service delivery and continuous improvement
Experience supporting Incident and Major Incident Management processes, including incident prioritization, escalation, coordination, resolution, and service restoration
Ability to coordinate technical teams and stakeholders during major incidents, facilitating effective communication, timely decision-making, and restoration of business services
Experience facilitating post-incident reviews, identifying opportunities for improvement, and collaborating with Problem Management to reduce recurring incidents
Working knowledge of ITIL best practices for Incident, Major Incident, and Problem Management, with experience using ITSM platforms such as ServiceNow to manage workflows, monitor performance, and report on key metrics

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

The specialist will collaborate with IT and business teams to support shared infrastructure, troubleshoot systems, and optimize operational performance. They will also manage incident response activities, including triage, coordination, and post-incident reviews to ensure reliable service delivery.

Requirements

Candidates must have at least 3 years of IT experience and a post-secondary degree in a relevant technical field. Proficiency in ITSM processes, incident management, and experience with platforms like ServiceNow are required.

Skills

IT Service Management
Incident Management
ServiceNow
Infrastructure support
Troubleshooting
System configuration
ITIL
Problem management
Capacity monitoring
Technical documentation
Stakeholder communication
Quality management
Cloud services
SaaS
PaaS
Performance management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Incident Management
ITIL
Infrastructure
SaaS
PaaS
Hardware
Software
Governance
System architecture
Capacity planning
Problem management
Technical support
Cloud services
Performance monitoring
Workflow optimization
Stakeholder management
Troubleshooting
Configuration management

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