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Added 4 mins ago
RI
Pest Control Technician
Rentokil Initial
Milton, ON
- $41,000 to $43,000 CAD / year
- Contract
Applicants must be currently authorized to work in Canada. Please note that Target Specialty Products does not provide Labour Market Impact Assessment (LMIA) sponsorship, work permit…
Added 4 mins ago
OP
Coordinator, Specialty Leasing
Oxford Properties Group
Mississauga, ON
- Full-time
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By…
Added 4 mins ago
A&
Core Tax Incentives Manager – Technical
Alvarez & Marsal
Toronto, ON
- Full-time
Identify opportunities to provide other specialty tax services to clients and contribute to thought leadership materials.
Added 4 mins ago
A&
Core Tax Incentives Manager – Technical
Alvarez & Marsal
Calgary, AB
- Full-time
Identify opportunities to provide other specialty tax services to clients and contribute to thought leadership materials.
Added 4 mins ago
RI
Pest Control Technician
Rentokil Initial
Milton, ON
- $41,000 to $43,000 CAD / year
- Contract
Applicants must be currently authorized to work in Canada. Please note that Target Specialty Products does not provide Labour Market Impact Assessment (LMIA) sponsorship, work permit…
Added 5 mins ago
E
Nurse Specialized in Wound, Ostomy and Continence NSWOC
Extendicare
London, ON · ParaMed Admin Office - SW (Fullarton St.)
- Part-time
Provide consultation /clinical support to ParaMed’s nursing health care team (direct/or remote) including recommendations for specialty products/nursing care.
Added 20 mins ago
WO
Registered Nurse Psychotherapist
William Osler Health System
Brampton, ON
- Contract
…major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and…
Added 35 mins ago
AI
Senior Oracle Database Administrator
Apptoza Inc.
Toronto, ON
- Contract
…automation using Python.Relevant AWS (e.g.| AWS Certified Database Specialty) or Oracle…
Added 35 mins ago
WO
Registered Nurse Psychotherapist
William Osler Health System
Brampton, ON
- Contract
…major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and…
Added 35 mins ago
WO
Registered Nurse Psychotherapist
William Osler Health System
Brampton, ON
- Contract
…major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and…
Added 35 mins ago
JP
Strategic Account Manager - Oncology
JAMP Pharma Group
Toronto, ON
- Full-time
What sets this role apart commercially is JAMP’s portfolio. Gaining and sustaining formulary access for biosimilars and specialty generic oncology products requires a different kind of…
Added 35 mins ago
JP
Agent(e) de liaison médicale (MSL) - Produits de spécialité - Medical Science Liaison (MSL) - Speciality Products
JAMP Pharma Group
Boucherville, QC
- Full-time
Added 35 mins ago
CF
Outside Sales Representative - Food Distribution (GTA)
CTS Foods
Toronto, ON
- Full-time
C.T.S. Food Brokers Inc. is a growing food distribution company supplying premium specialty products to grocery stores and foodservice operators across Ontario. We are expanding our product…
Added 35 mins ago
KD
prosthodontic treatment coordinator
Kucey Dental Group
AB · Edmonton, AB
- Full-time
Experience Level: 2+ years in dental/specialty position preferred
Added 35 mins ago
Showroom Manager
ROBINSON
Toronto, ON
Experience in a specialty retail setting (preferably plumbing)
Added 35 mins ago
Heavy Duty Mechanic
Infracon Construction Inc.
Kamloops, BC
Added 35 mins ago
Senior Manager, Specialty Segments & Indigenous Banking, Canadian Banking / Retail Banking
Scotiabank
Toronto, ON
Reporting to the Director, Specialty Segments, the Senior Manager leads the end-to-end development and activation of Retail Banking’s Indigenous client strategy. The role combines market…
Added 35 mins ago
GF
Personal Trainer - Kitchener Fairway Plaza
GoodLife Fitness
Kitchener, ON
- Full-time
Pre-designed specialty programs and marketing materials
Added 35 mins ago
GF
Personal Trainer - Vaughan Major MacKenzie and Weston
GoodLife Fitness
Vaughan, ON
- Full-time
Pre-designed specialty programs and marketing materials
Added 35 mins ago
GF
Personal Trainer - Brampton Bramalea City Centre
GoodLife Fitness
Brampton, ON
- Full-time
Pre-designed specialty programs and marketing materials
Added 35 mins ago
GF
Personal Trainer - Mississauga Meadowvale Town Centre
GoodLife Fitness
Mississauga, ON
- Full-time
Pre-designed specialty programs and marketing materials
Added 35 mins ago
TS
RPN-Registered Practical Nurse-Casual
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Meighen Health Centre- Manor
- Part-time
Knowledge of Nursing standards/protocols and basic nursing care procedures is required in area of nursing specialty related to the job assignment.
Added 35 mins ago
FH
Registered Nurse, Transition Line (Specialty Nursing)
Fraser Health
Surrey, BC
- Full-time
Completion of the applicable post graduate specialty nursing course/program and/or willingness to complete the applicable post graduate specialty nursing courses/program.
Added 35 mins ago
C
Clinical Nurse Practitioner, Respirology, Ambulatory Care – Permanent Full-Time (1.0)
CHEO
Ottawa, ON
- Full-time
Performs skills and procedures as per competency within clinical specialty
Added 1 hour ago
RM
Registered Practical Nurse
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Temporary
Post diploma courses and/or specialty experience in rehabilitation, palliative care and/or gerontology. Commitment to principles of care in these specialty areas is required

Equitable

Intermediate Technology Specialist, IT Service Management

Waterloo, ON, Canada

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Job details

Experience: A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join our Technology Services team and help maintain and enhance the technology solutions that support our employees and clients. In this role, you will collaborate with business and IT partners to support shared infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services. You will also play a key role in incident management, continuous improvement initiatives, and the implementation of solutions that improve operational efficiency and service performance.

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, collaboration, and driving meaningful improvements in a dynamic technology environment.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures related to technical systems, architecture, governance, and solution management
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure systems and applications
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Assist in the maintenance and documentation of internal processes and quality system management to uphold organizational standards
Identify opportunities for improved workflows, efficiencies, and overall system performance
Monitor capacity usage and performance of assigned technologies to ensure operational availability and adherence to process integrity
Provide technical guidance to peers and end‑users to enable continuous delivery of shared technology solutions
Follow established processes and identifying gaps that could pose operational risk
Support day‑to‑day incident and major incident management activities under the guidance of the Incident Management Lead
Assist with triage, escalation, coordination, and stakeholder communication during major incidents to support timely service restoration
Contribute to post‑incident reviews, documentation, and trend analysis to drive continuous improvement and problem identification
Execute ITSM processes, standards, and tooling (e.g., ServiceNow) related to incident and major incident management

What you’ll bring:

A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
A post‑secondary degree in computer science, computer systems engineering, software engineering, or an equivalent combination of education and experience
Contemporary technical or service certifications relevant to owned technology or service areas, including ITSM, performance management platforms, and cloud services (SaaS/PaaS)
Strong client‑experience focus with the ability to resolve complex or unique problems and achieve first‑point‑of‑contact resolutions
A growth mindset with the ability to evaluate processes, lead improvement initiatives, and adopt best practices
Strong communication, interpersonal, and feedback skills, with the ability to collaborate across diverse teams and manage conflict effectively
Agility and flexibility in adapting to changing priorities, ambiguous situations, and evolving responsibilities
Strong critical‑thinking and decision‑making skills grounded in data, experience, established policies, and legislative requirements
Leadership qualities that demonstrate ownership, initiative, respect, and the ability to influence and support team success
Experience with ITSM process design, execution, monitoring, and reporting
Familiarity with relevant hardware, software, and enterprise platforms that support IT service delivery and continuous improvement
Experience supporting Incident and Major Incident Management processes, including incident prioritization, escalation, coordination, resolution, and service restoration
Ability to coordinate technical teams and stakeholders during major incidents, facilitating effective communication, timely decision-making, and restoration of business services
Experience facilitating post-incident reviews, identifying opportunities for improvement, and collaborating with Problem Management to reduce recurring incidents
Working knowledge of ITIL best practices for Incident, Major Incident, and Problem Management, with experience using ITSM platforms such as ServiceNow to manage workflows, monitor performance, and report on key metrics

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

The specialist will collaborate with IT and business teams to support shared infrastructure, troubleshoot systems, and optimize operational performance. They will also manage incident response activities, including triage, coordination, and post-incident reviews to ensure reliable service delivery.

Requirements

Candidates must have at least 3 years of IT experience and a post-secondary degree in a relevant technical field. Proficiency in ITSM processes, incident management, and experience with platforms like ServiceNow are required.

Skills

IT Service Management
Incident Management
ServiceNow
Infrastructure support
Troubleshooting
System configuration
ITIL
Problem management
Capacity monitoring
Technical documentation
Stakeholder communication
Quality management
Cloud services
SaaS
PaaS
Performance management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Incident Management
ITIL
Infrastructure
SaaS
PaaS
Hardware
Software
Governance
System architecture
Capacity planning
Problem management
Technical support
Cloud services
Performance monitoring
Workflow optimization
Stakeholder management
Troubleshooting
Configuration management

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