Find work in Canada.

571,727 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
CL
Customer Processing Representative (Bilingual)
Canada Life
London, ON
- Full-time
…partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload…
Added 12 mins ago
C
Learning Technology Specialist-EN
CAE
Halifax, NS
- Full-time
The Learning Technology Specialist designs, develops, integrates, and supports learning technology solutions that enable effective learning experiences and provide meaningful insights into…
Added 12 mins ago
Y
Business Development_L3 Software (LIMS & QMS) Solutions
Yokogawa
NB · Chiasson Office, NB
- Full-time
Monitor team members' use of the customer relationship management system, identifying and resolving standard issues and escalating these to a senior manager as appropriate.
Added 12 mins ago
CN
Fire System Specialist
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Are you looking for a role that will challenge you? Can you see yourself as a Fire System Specialist, helping ensure the safe and reliable operation of fire protection systems that support…
Added 12 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist
Added 12 mins ago
ST
Program Development Specialist
Skilled Trades Ontario / Métiers spécialisés Ontario
Mississauga, ON
- $43.39 to $56.67 CAD / hour
- Full-time
Position Title: Program Development Specialist
Added 12 mins ago
TS
IT Specialist
The State Group
Mississauga, ON
- Full-time
We are seeking an IT Specialist based at our Mississauga, Ontario location.
Added 12 mins ago
C
Learning Technology Specialist-EN
CAE
Ottawa, ON
- Full-time
The Learning Technology Specialist designs, develops, integrates, and supports learning technology solutions that enable effective learning experiences and provide meaningful insights into…
Added 12 mins ago
IS
Senior Mechanical Quality Specialist
Irving Shipbuilding
Dartmouth, NS
- Full-time
Experience with mechanical system inspections would be considered an asset.
Added 12 mins ago
WT
IT Specialist - Supply Chain Systems & Integrations
Wills Transfer Limited
Smiths Falls, ON
- Full-time
We're looking for an IT Specialist – Supply Chain Systems & Integrations who enjoys solving problems, understanding how systems work together, and finding better ways to get things done.
Added 12 mins ago
PH
Accounts Receivable Specialist
Potentia Human Resources Inc.
Kelowna, BC
- Full-time
the recruitment of an Accounts Receivable Specialist to join their accounting
Added 12 mins ago
E
Specialist Asset Performance
Enbridge
Toronto, ON · North York
- Full-time
Applications can be submitted via our online recruiting system only.
Added 12 mins ago
GE
PCI Quality Assurance Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
…officially hunting for our next IT Compliance & Quality Assurance Specialist (PCI / GRC) in Vaughan - someone ready to bring fresh ideas and grow alongside a dynamic…
Added 12 mins ago
C
Senior Premium Administrator
Co-operators
Regina, SK
- Full-time
…Personal Spending Account (PSA) products; advisor commission system configuration and ongoing support; payment processing and reconciliation; and other essential financial activities.…
Added 26 mins ago
CL
Customer Processing Representative (Bilingual)
Canada Life
Montreal, QC
- Full-time
…partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload…
Added 27 mins ago
Specialist, Software Engineering (MW-Azure)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.
Added 27 mins ago
Senior Specialist, Data Governance
Brother Canada
Dollard-Des Ormeaux, QC
The Senior Specialist, Data Governance, is responsible for executing data consistency, data quality and data protection within the data governance framework. This role reports to a Senior…
Added 42 mins ago
TI
IBM z/OS Mainframe Performance Specialist
TEKFORTUNE INC
Toronto, ON
- Contract
Title: IBM z/OS Mainframe Performance Specialist
Added 42 mins ago
VD
Senior Salesforce Architect - Canada
Vasa Digital Architects
Canada
- Full-time
Vasa Digital is a specialist enterprise architecture and digital transformation consulting firm. We help large, complex organizations make better technology decisions, simplify their…
Added 42 mins ago
C
Desktop Support Technician
CGI
MB · Manitoba, Canada
- Full-time
As a Desktop Support Specialist on our team, you will be working on all Desktop related requests and incidents within an aviation training environment. This role will require you to have…
Added 42 mins ago
PP
Aseptic Training Specialist
Pillar5 Pharma Inc.
Arnprior, ON
- $105,000 to $115,000 CAD / year
- Full-time
The Aseptic Training Specialist supports the development, delivery, and continuous improvement of training and qualification programs in Aseptic Processing Operations.
Added 42 mins ago
A
Flight Control System Certification Specialist / Spécialiste de Certification des Systèmes de Commandes de Vol
Airbus
Montreal, QC
- Full-time
Vous avez une connaissance des approches de ‘Model Based Design (MBD)’ et ‘Model Based System Engineering (MBSE)’ et leurs applications aux systèmes de commandes d
Added 42 mins ago
A
Senior Zendesk Developer / Implementation Specialist :Waterloo, Ontario : FTE
AceStack
Waterloo, ON
- Full-time
We are seeking an experienced Senior Zendesk Developer / Implementation Specialist with 6–9 years of overall IT experience and a minimum of 4 years of hands-on Zendesk experience. The ideal…
Added 42 mins ago
AI
Nuclear Services Tech
ATS Industrial Automation
Cambridge, ON
- Full-time
Works with the ATS design and assembly team, project manager, and the customer to develop, test, and implement system solutions, including prototype equipment, that meet the customer's…
Added 42 mins ago
CV
Privacy Program Specialist
CPABC Vancouver Chapter
Vancouver, BC
- Contract

Equitable

Intermediate Technology Specialist, IT Service Management

Waterloo, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join our Technology Services team and help maintain and enhance the technology solutions that support our employees and clients. In this role, you will collaborate with business and IT partners to support shared infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services. You will also play a key role in incident management, continuous improvement initiatives, and the implementation of solutions that improve operational efficiency and service performance.

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, collaboration, and driving meaningful improvements in a dynamic technology environment.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures related to technical systems, architecture, governance, and solution management
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure systems and applications
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Assist in the maintenance and documentation of internal processes and quality system management to uphold organizational standards
Identify opportunities for improved workflows, efficiencies, and overall system performance
Monitor capacity usage and performance of assigned technologies to ensure operational availability and adherence to process integrity
Provide technical guidance to peers and end‑users to enable continuous delivery of shared technology solutions
Follow established processes and identifying gaps that could pose operational risk
Support day‑to‑day incident and major incident management activities under the guidance of the Incident Management Lead
Assist with triage, escalation, coordination, and stakeholder communication during major incidents to support timely service restoration
Contribute to post‑incident reviews, documentation, and trend analysis to drive continuous improvement and problem identification
Execute ITSM processes, standards, and tooling (e.g., ServiceNow) related to incident and major incident management

What you’ll bring:

A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
A post‑secondary degree in computer science, computer systems engineering, software engineering, or an equivalent combination of education and experience
Contemporary technical or service certifications relevant to owned technology or service areas, including ITSM, performance management platforms, and cloud services (SaaS/PaaS)
Strong client‑experience focus with the ability to resolve complex or unique problems and achieve first‑point‑of‑contact resolutions
A growth mindset with the ability to evaluate processes, lead improvement initiatives, and adopt best practices
Strong communication, interpersonal, and feedback skills, with the ability to collaborate across diverse teams and manage conflict effectively
Agility and flexibility in adapting to changing priorities, ambiguous situations, and evolving responsibilities
Strong critical‑thinking and decision‑making skills grounded in data, experience, established policies, and legislative requirements
Leadership qualities that demonstrate ownership, initiative, respect, and the ability to influence and support team success
Experience with ITSM process design, execution, monitoring, and reporting
Familiarity with relevant hardware, software, and enterprise platforms that support IT service delivery and continuous improvement
Experience supporting Incident and Major Incident Management processes, including incident prioritization, escalation, coordination, resolution, and service restoration
Ability to coordinate technical teams and stakeholders during major incidents, facilitating effective communication, timely decision-making, and restoration of business services
Experience facilitating post-incident reviews, identifying opportunities for improvement, and collaborating with Problem Management to reduce recurring incidents
Working knowledge of ITIL best practices for Incident, Major Incident, and Problem Management, with experience using ITSM platforms such as ServiceNow to manage workflows, monitor performance, and report on key metrics

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

Apply About employer

More about this job

Responsibilities

The specialist will collaborate with IT and business teams to support shared infrastructure, troubleshoot systems, and optimize operational performance. They will also manage incident response activities, including triage, coordination, and post-incident reviews to ensure reliable service delivery.

Requirements

Candidates must have at least 3 years of IT experience and a post-secondary degree in a relevant technical field. Proficiency in ITSM processes, incident management, and experience with platforms like ServiceNow are required.

Skills

IT Service Management
Incident Management
ServiceNow
Infrastructure support
Troubleshooting
System configuration
ITIL
Problem management
Capacity monitoring
Technical documentation
Stakeholder communication
Quality management
Cloud services
SaaS
PaaS
Performance management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Incident Management
ITIL
Infrastructure
SaaS
PaaS
Hardware
Software
Governance
System architecture
Capacity planning
Problem management
Technical support
Cloud services
Performance monitoring
Workflow optimization
Stakeholder management
Troubleshooting
Configuration management

Report this job